Custom Design Countertops Inc
since 1989
Examples of works performed by Custom Design Countertops Inc
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About Custom Design Countertops Inc — Ranked №3 Countertop Fabricator and Installer in Santa Rosa, CA
total score
Exact value: 69.218314 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Custom Design Countertops Inc, founded in 1989, ranked number 3 in Santa Rosa, CA in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Custom Design Countertops Inc among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Custom Design Countertops Inc: Total Score & Key Ratings
The Total Score of 69.22 out of 100 achieved by Custom Design Countertops Inc in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Custom Design Countertops Inc has a rating of 4.4 out of 5 — and our team’s Mystery Shopper Score, which stands at 3.99 out of 5.
You can read detailed information and evaluations from our independent research of Custom Design Countertops Inc’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Custom Design Countertops Inc directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Custom Design Countertops Inc
Cabinetry, marble and quartz countertops, house repairing and remodeling are the three categories of services that they provide. The team has more than 24 years of expertise in the bespoke countertop industry, and they are able to create and fabricate customized and one-of-a-kind countertops to meet the specifications of any given area. The employees will always go the extra mile to ensure that the client is satisfied with their shopping experience. The process of removing old countertops can be significantly sped up and simplified with skills and expertise of the professional team. That also helps to reduce the risk of the project being delayed.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
Customer Feedback Score
reviews: 14
YELP
reviews: 19
reviews: 7
CoCo
reviews: n/a
Mystery Shopper Report
Staff friendliness
Staff Expertise
Company Age
Own Office
Own Production
Veterans Discount
Production time
Deposit Level
Quote Time
Affordability
Company services
Kitchen
Bathroom
Outdoors
Commercial
Fireplaces
Sill rail
Additional benefits of Custom Design Countertops Inc
Small business
Delivery
Wheelchair accessible entrance
Wheelchair accessible parking lot
Service guarantee
Wi-Fi
Free Wi-Fi
Credit cards
Debit cards
NFC mobile payments
Accepts Credit Cards
In store shopping
Countertop store
Reviews about Custom Design Countertops Inc
All (29)
Google (9)
Facebook (1)
Yelp (19)
Daniel Honeywell
Date: 2021-08-31 03:24:35
I was looking for a small butcher block counter in cherry and these guys were super helpful and responsive.
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BERT LATHROP
Date: 2019-07-21 07:32:08
Wonderful place to buy cabinets and countertops
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Rob Yep
Date: 2024-12-19 16:42:02
No longer at the location in the picture. Always great service and good work.
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Jeff Brisbois
Date: 2018-07-27 22:50:09
Great and knowledgeable people
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Johanna Albert
Date: 2021-08-30 22:32:12
Friendly, knowledgeable, funny. Helpful in choosing colors, makes choices easy. Engaging with you to help you find what you had envisioned.
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Lyle Barrow
Date: 2023-11-10 20:50:19
Great people and service. Would recommend for any countertop needs.
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Chuck Dougherty
Date: 2023-03-03 23:43:38
We really enjoy our new kitchen counters. They definitely are the most impressive feature of our remodeled kitchen. We had had no recent experience with replacing counters and we talked to a lot of people and did a lot of research before deciding. Brooke and the staff at Custom Design Countertops were easy and helpful to work with. They were patient and supportive during our research and through all of the many decisions. Once we decided what we wanted the whole process went smoothly and quicker than expected. We seriously recommend the staff and their product.
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mike lbs
Date: 2019-05-10 16:29:41
These people are very good. I had a counter top done by them, and Everything was perfect!! There measurements were on the money, I had tight measurements and they were exactly on the money...it fit like a glove. I delt with Wendy, I can't say enough nice things about her. If you use this Company you will be happy you did.
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Catherine Deatherage
Date: 2020-02-05 22:59:54
A very helpful friendly place. Their displays show their quality as well as their colors to choose from.
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Gk Gk
I was checking out reviews about Bitcoin Expert traders on Facebook but was scared to invest in the wrong hand until I decided to invest with Mrs. Isabella Rebert and she turns out to be the best among all. Her trading is second to none, Isabella Rebert has a successful mindset alongside superior technical knowledge. Amazing work culture, everyone is willing to invest with her because she makes a good profit of over $12,050 with just a minimum of $1000 in 7 days, Contact her by Email: rebertisabella7@gmail.com WhatsApp: +1 (304) 825-8232
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Teri K.
Date: 2023-12-21 02:39:44
If you need countertops, I highly recommend this business. We needed some counters for a guest house and so we visited several local shops. Our final stop was Custom Design Countertops and since we already had an idea of what we wanted, it was an easy and fast process to get answers. Brooke was extremely responsive and pleasant. They didn't have a minimum size requirement like most stores and that worked for us since our project was quite small. Brooke emailed us with the estimate promptly and luckily for us, it is a time of the year when things slow down in the construction business so she told us that they could turn our order around pretty quickly. After our dry wall was installed, I had second thoughts about the shade that we originally selected and so we went back to take another look. Since we hadn't ordered yet, we went with a lighter shade to lighten up the house. Brooke was again our contact and she confirmed that they could turn our order around quickly. Several weeks went by and it was now time for counters. Robert came out to our property within two days of our call to do a final measurement. He was right on time and he was fast, very experienced and knowledgeable. Surprisingly, our counters were ready for installation within one week. Pretty unheard of but we were delighted. Robert again came right on time and did a beautiful and expert installation. He also cut out the area for our sink. In addition to the kitchen counter, Robert installed a matching countertop for the linen area. Both areas turned out beautiful and we are forever grateful for Brooke and Robert's expertise. Robert mentioned that he has over three decades of experience and it certainly shows. When it comes time for new countertops, there is no doubt we will be a returning customer. Thank you for making our experience quite pleasant! We couldn't be happier with the entire process and most importantly, the final results.
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Jonna I.
Date: 2023-04-12 21:03:13
I highly recommend this business! I was looking for a good value on kitchen countertops and this was the place. Not only were the countertops within my budget, but the staff, from front office to installation, were knowledgeable, responsive, reliable and, I must say, patient...
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Cesca L.
Date: 2021-12-07 17:40:58
We are 100% happy with this company. Professionalism, patience, responsiveness, precise measuring. and quality of installation all apply. Brooke, the front desk person and Robert, the template maker/measurer/installer are top notch.
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Delores S.
Date: 2021-08-23 14:33:24
Great company. The service is first class. After a fiasco with Home Depot, this company restored our faith in service companies. The installation went smoothly, with no surprises. They are RELIABLE and their installation people are professionals.
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mary s.
Date: 2021-02-22 17:17:54
I had a wonderful experience with this company, Cindy was great setting things up and Robert and Scotty did a efficient, tidy and great job on my countertops. Highly recommend.
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Rhonda G.
Date: 2019-07-17 17:10:21
It is with much pleasure we recommend Custom Design Countertops, Inc. Wendy was very attentive to us and helpful with product knowledge and other questions we had regarding cultured marble. Pilar and Tim, who miraculously installed our shower walls did an incredible job. This product is gorgeous and showcases our beautiful updated bathroom.
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Robert H.
Date: 2018-04-18 18:38:16
I hired CDCountertops to fabricate and install cultured marble shower walls in a master bath remodel. I, the homeowner, was acting as the contractor and if owner Mike Deas were to speak candidly, he might express some frustration dealing with my many questions and clarification (as might Megan, one of their superb office staff.) Yet he, as well as the people in the showroom, were always very accommodating, instructive and patient throughout the process. I had a nicely-priced quote for standard tile for the shower walls but decided to go with Custom Design based on their reasonable price and flexibility, and with slab CM because it looks classy and sleek, mates so well with the custom shower pan they fabricated, and cleans up so well: You can dry it off with a few strokes of a shower squeegee and no grout lines to accumulate gunk or mold in years hence. The installers were neat, skilled, punctual, efficient and very concerned about the final "fit" being top notch. Visit their south Santa Rosa showroom for illustrative, very helpful shower mock-ups. You won't be disappointed hiring this quality business for a similar project.
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Mister R.
Date: 2017-04-04 23:57:54
It was a pleasure doing business with these people. Rebecca made the experience a fun one. Great people.
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Elke W.
Date: 2014-09-15 03:05:04
We purchased our countertop from this company and are very happy with the final results. We had some issues in the beginning but they went the extra mile and did everything to get the job done right. Remodeling is a big project and issues always happen. We wanted to have a flush installed cook top which is very difficult to install and requires extremely attention to details. We were very impressed how they handled the difficulties and our countertop looks awesome.
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Al L.
Date: 2014-01-05 23:33:07
This place is wonderful! We needed two new laminate countertops for our kitchen remodel. Our contractor, The Hand Group, recommended CDC. We found them to be cheerful, professional, and fairly-priced. The person who came to measure was the person who did the installation, so there was absolutely no problem when they were put in. The walls in our kitchen are neither straight nor plumb, but CDC's countertop backsplash is so tight to the wall that caulk was't needed. We would recommend CDC for anyone needing a countertop!
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Tony G.
Date: 2013-11-13 06:16:07
I am a local contractor ,cabinet builder and I have been using these folks for 10 years. They are amazing. It can be troublesome dealing with sub contractors and vendor when trying to complete a job. They are always on time and there prices are very competitive . The workmanship is outstanding and I consider them my friends. Keep up the good work Tony Goodwin Goodwin Millworks
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Jonathan B.
Date: 2013-01-14 16:21:04
This place was a treasure to find based on everything else out there. All I needed was a laminate countertop for a base cabinet I wanted to turn into an island. After trying a few local shops and the 2 big box stores, I was frustrated at how complicated this was. They all had "minimum order prices" that were outrageous. But when I called CDC and talked to Cindy, she responded right away with an e-mail quote that was right in my price range. I showed up later that day to look at the finish options and she was right there to answer all my questions, no matter how little money I was spending. She gave me a bunch of samples to take home to show my wife. When I went back a week later with my wife, Cindy stayed with us the whole time and helped us with questions and samples. We picked out a sample they happened to have a cut sheet of, got a killer price and the countertop was ready 2 days later!!! Such great customer service is so appreciated, and our island looks perfect. Thanks so much -Jonathan
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Katie S.
Date: 2010-05-17 18:05:04
All we wanted were new counter tops. Laminate counter tops at that, nothing fancy. But every company we dealt with was a huge headache, from showing up hours late to measure, to initial quotes increasing by several hundreds, to just being rude and unhelpful. We found Custom Design Countertops through a local hardware store which contracts with them to do countertops, although I believe you can go direct. We can't recommend them enough. Their price never changed from the initial quote based on our own measurements, and they were by far the lowest quote we received. The man that came out to do the measurement and template was professional, called us 30 minutes before so we didn't take unnecessary time off work to meet him, gave us his professional advice (which we went with) and was great in general. The office staff we worked with were awesome, responsive and totally on top of things. The installers were great, super fast (early for their appointment, which they called to let us know as well) and the countertops look amazing. Remodeling can be stressful - this company made it easy. Great all around.
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Jooles M.
Date: 2018-05-23 18:44:15
I went to CDC 3 weeks ago & said I wanted to order smooth surface kitchen countertop. I was referred to Darcie who happened to be in her office that day. After some discussion she wrote up an estimate for me & said the minimum sq' they charge for is 35 sq.' Ok, I understand. I only needed 27'& they have a minimum requirement for an order. The paperwork was written up on Duracite's ( located in Fairfield) proposal form which was confusing to me at the time. Darcie explained that she was in the Santa Rosa office 2 days a week still not explaining that she was not part of CDC. Long story short I cancelled my order for many reasons & if you go to Duracite reviews you'll understand that you'll need to wait 6+ weeks or so for your installation. I hope that CDC understands that this could reflect on them.
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Larry C.
Date: 2013-07-26 23:21:38
Wish I could write a great review for this business but in all honesty I cannot. The people I dealt with there were fantastic and couldn't be nicer BUT.Two days prior to installation I was called and told the granite I had ordered was not available.I went to the business and chose 3 others that would do but they were not available either ! I ended up chosing one that I never would have. As I was re choosing I suggested they mark the ones that were not available so no one else would be as frustrated as I was getting. I was preparing my house for sale and running out of time to get it on the market. Real estate was just beginning to move again after 7-8 years and interest rates were low. The installers broke a hole as big as a baseball in my kitchen wall then ripped down the range hood without removing screws.Those screws did damage to my solid oak cabinets on either side.Then they hauled off my 1 year old garbage disposal that was connected to the sink they replaced.Long story longer I had to purchase a new garbage disposal and wait for cabinet refinisher to repair damage and I couldn't wait so repaired hole in sheet rock myself.I took almost 10 days to get things done correctly so I missed our first Open House weekend date and in the ensuing 10 days interest rates climber 1%. I got no discount but they did say " sorry for all the problems" Wasn't really enough for me.
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Barbara P.
Date: 2018-10-16 05:01:53
I was absolutely the only customer in the showroom. There was a man in the showroom area totally focused on his computer. A man and woman were having a conversation in a back area visible to me. Wandered around looking at the various displays for 4-5 minutes. No one even said hello to me. Used their bathroom. Again walked around the showroom for another 3-4 minutes. Absolutely nobody said anything to me. Decided to leave and suddenly the woman from the back says 'can I help you?' Way way way too late. Your customer service doesn't even exist.
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M. A. Z.
Date: 2014-04-08 15:07:33
I went to here to talk to them about cabinets for my kitchen. Larry was not only condescending, he sat an bragged about himself for almost 20 minutes strait. He took my drawing and said he would get back to me. After three weeks and numerous phone calls to him , none of which he returned, I never got a final bid. He even told me that he didn't care if he got new business, which was pretty odd in and of itself. So, out of frustration I went elsewhere to purchase my cabinets. Don't waste your time with going to this company for cabinets. Larry was awful and I don't think he likes doing business with women
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Dianne R.
Date: 2014-04-08 15:02:14
This was not a great place to go for cabinets. I spent a month trying to order cabinets from Larry. He never returned calls, and was pompous and unprofessional. This company was recommended by my contractor who had to eventually stall my job because Larry didn't do his job. Both myself and my contractor are not happy about the service here, so we went somewhere else for cabinets. Larry said he was suppose to be retired and didn't need to work, then why is he working is my question? He was pretty terrible. DO NOT GO HERE!
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Linda J.
Date: 2013-06-11 18:43:39
I cannot give a review on the quality of their workmanship. I can only say that upon their renovations, the contractor does not take care of the mess they leave on your vehicle...the use of electrical saws outside left a truckload of wood shaving/dust on my vehicle, and they weren't even doing an installation in my unit. When I ask were they going to water-off my vehicle, the contractor stated they didn't have any water. Yet, they had a broom, brush & piece of wood to sweep up wood particles off the sidewalk! However, there is an outside faucet in-between the units. Oops they had no hose. Give me a break!!
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FAQ About Custom Design Countertops Inc — Based on Independent Research
What materials can I order a countertop from Custom Design Countertops Inc?
What types of spaces does Custom Design Countertops Inc fabricate countertops for?
What shapes of kitchen countertops does Custom Design Countertops Inc fabricate?
What countertop design styles does Custom Design Countertops Inc most often implement in Santa Rosa, CA?
What is the service area of Custom Design Countertops Inc?
What types of clients does Custom Design Countertops Inc work with?
Does Custom Design Countertops Inc have its own countertop fabrication facility?
Does Custom Design Countertops Inc offer any discounts on countertop fabrication in Santa Rosa, CA?
What is the price category of Custom Design Countertops Inc in Santa Rosa, CA?
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Custom Design Countertops Inc?
What is the fabrication and installation timeline for a countertop at Custom Design Countertops Inc?
How long does it take Custom Design Countertops Inc to prepare a quote for countertop fabrication and installation?
Does Custom Design Countertops Inc offer cutouts for sinks, cooktops, or other elements?
What guarantees does Custom Design Countertops Inc provide for its work?
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Custom Design Countertops Inc. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources. If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
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2975 Dutton Ave Suite D, Santa Rosa, CA 95407, United States