Crown Granite & Marble
since 1952
Examples of works performed by Crown Granite & Marble
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About Crown Granite & Marble — Ranked №1 Countertop Fabricator and Installer in Akron, OH
total score
Exact value: 76.525086 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Crown Granite & Marble, founded in 1952, ranked number 1 in Akron, OH in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Crown Granite & Marble among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Crown Granite & Marble: Total Score & Key Ratings
The Total Score of 76.53 out of 100 achieved by Crown Granite & Marble in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Crown Granite & Marble has a rating of 4.1 out of 5 — and our team’s Mystery Shopper Score, which stands at 4.47 out of 5.
You can read detailed information and evaluations from our independent research of Crown Granite & Marble’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Crown Granite & Marble directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Crown Granite & Marble
They've been in business since 1952, and their inexpensive, high-quality granite countertops have won many fans. Staff members dedicate themselves to provide only the most aesthetically pleasing countertop designs and the highest quality products possible. They can make any building seem more like a sophisticated office or home.The enclosed storage is stocked with thousands of granite and marble slabs allowing you to find the most cost-effective prices. That is possible as a result of direct international imports and purchases of countertops from domestic vendors.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
Customer Feedback Score
reviews: 67
YELP
reviews: 6
reviews: n/a
CoCo
reviews: n/a
Mystery Shopper Report
Staff friendliness
Staff Expertise
Company Age
Own Office
Own Production
Veterans Discount
Production time
Deposit Level
Quote Time
Affordability
Company services
Kitchen
Bathroom
Outdoors
Commercial
Fireplaces
Sill rail
Additional benefits of Crown Granite & Marble
On-site services
Wheelchair-accessible car park
Wheelchair-accessible entrance
Wheelchair accessible entrance
Wheelchair accessible parking lot
Granite supplier
Countertop store
Reviews about Crown Granite & Marble
All (18)
Google (12)
Yelp (6)
James Fogle
Date: 2023-10-12 18:01:23
We have crown installing our counters at our new build. When it came to the install is when we started having our problems. The miss cut our island counters which has a sink going in this. Initially we were concerned but we were told everything would be taken care of and that new slabs of quartz would be brought in and the island would get installed the following week. The next week came by and unfortunately it seems like instead of getting 2 new slabs for the island ( it’s a large island) they attempted to only get one and match it with one of the mismeasured pieces from before. The grain did not line up and In fact went in the opposite direction of each other. They tried to make us feel like that was no big deal and it would be fine. We wanted the grain to all run in the same direction so now the counters are not being fixed when they said it would. After texting Lisa attempting to express my concern. I was told, “you have no reason to be disappointed”.
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Ethan Hunt
Date: 2023-10-13 00:32:14
Between Shelly, Rick, Phil, the measure/install crew, etc it was easy, affordable and quality every step of the way. In 2023 great customer service, quality product and affordable prices are still around, even though it’s very very rare, crown is one of the very few!
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Erik Smith
Date: 2024-04-02 11:53:47
Nothing but positive experiences with Crown Granite and Marble. Their price on a quartz countertop for my island was far better than any of the other places I looked. Install was fast and well done. Shelly was super helpful and always available for a quick chat to answer my questions.
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Lisa Rene' DeBenedictis
Date: 2018-09-05 03:11:05
We’ve been pleased with the service and knowledge of everyone we’ve encountered at Crown. They have an exceptional reputation and each employee works hard to make sure that every customer is pleased with their artisanship and competitive pricing. Ruthie and Jocelyn work hard to help create a sales experience that is easy with results that help your home to look fabulous for years to come.
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Rekira
Date: 2023-03-22 20:37:14
I recently had a granite counter kitchen installed by Crown Granite & Marble and I couldn't be happier with the results. From the initial consultation to the final installation, the team was professional, timely, and exceeded all of our expectations. Their beautiful show room showcased a wide selection of options and helped us find the perfect fit for our home. I highly recommend this company!
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Janet Tipton
Date: 2024-12-05 22:33:03
I love my new countertop, sink and backsplash installed by Crown Granite and Marble! Mike, Heather and the entire team did a great job. Their experience really showed in precise measuring, preparation and installation. Great eye for color if advice is needed. They are attentive to what the customer has in mind. I highly recommend Crown!
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Brian Kroboth
Date: 2024-08-19 13:46:04
Crown did a great job installing my granite countertops. Lisa was easy to work with and even met with me on a Saturday in their showroom. Their communication and follow up was first class. Would highly recommend!
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sarah ockuly
Date: 2024-10-16 13:46:29
So in love with our new kitchen countertops!! Shelly was so great, helpful, and kind! Especially because we dragged our feet on picking something and when we finally did, I asked for it to be installed in a time crunch (knowing full well it wouldn’t happen but doesn’t hurt to ask!) Luckily Shelly accommodated our requests and the installation crew did a phenomenal job! We couldn’t be happier - especially me! Having more counter space to cook is a dream!!
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Janet Hanna
Date: 2024-04-04 12:57:21
The only reason I gave this a 2 is because my marble bathroom vanity is beautiful, my sales girl Charlotte was great, and the price was reasonable. Other than those things, please read and beware. Shelly the office sales person couldn't be more rude, unnecessarily mean and disrespectful. After it was installed, I noticed there were areas on my vanities that were rough and unglossed. I was concerned because I don't really know much about stone so I called and asked that someone come out to take a look at the couple areas I was concerned about. Shelly began to tell me that they lost money on my sale and cost the company 3-5x more and that no one would be back out bc they had done above and beyond and enough to make my vanities perfect. She further said instead of being "obsessed" I should go online and educate myself about marble. I was stunned! I had paid the price they asked-I didn't haggle bc I felt it was fair. I called the owner and he apologized for Shelly but did not offer to come out to check my vanities out. He should have as a courtesy. Just shop around.
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Mike McClure
Date: 2024-02-23 00:47:52
We are so very happy with our Crown experience! Our contractor suggested Crown as our stone countertop fabricator. From there, we met our sales specialist (and countertop expert extraordinaire) Gabriele! We knew NOTHING going in and she, like a good sales specialist, educated us fully. She also did not hold back, explaining to us the pros/cons of Quartz, Quartzite, Granite and even sandstone, marble, etc. We landed on Granite from MSI. From there, Gabriele coordinated the measure (done by Phil who was also phenomenal!), had the granite shipped to Crown, had the fabricating completed and set up our install date and time. When the crew installed our kitchen, coat room and two bath counters, it took them about 2 hours and they were consummate professionals as well. They definitely knew what they were doing and did it with the utmost care for our home. And when they were done... wow! You would not have known they were there! I would give Crown 10 stars if I could! When you call, ask for Gabriele and you will have a great experience as we did!
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Anne Gorey
Date: 2024-07-01 18:12:38
I always have a positive experience dealing with Crown Granite and Marble. I have worked with Lisa and her team several times. She is professional,informative, and answers all questions promptly. The installation team does an excellent job always going the extra mile to make the customer happy.
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Lisa Nahas
Date: 2019-03-15 18:29:38
Crown Granite is by far the best company to work with in this area. Charlotte was very knowledgeable and quickly recognized what I wanted and worked within my budget. The written estimate was thorough and easy to understand- no hidden costs like the competition. We had a tear out and install for our kitchen, and they booked a great plumber to complete the job in just an afternoon. A potential concern was found by the plumber, and Rebecca had another installer come within an hour. After looking everywhere in the area, I found this company to be the best quality at a fair price. Plus, the buying experience was relaxing and even my husband noticed the professional yet friendly atmosphere. I felt very reassured that i was making a great decision and was very informed during the order process. They treat you like family. Thanks!
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Lisa N.
Date: 2019-03-15 18:39:36
The staff at the State Road location was great- Charlotte and Rebecca did a great job in show room and in the installation process. Best selection and the estimate is thorough and complete. We had the tear out and installation of the quartz for our kitchen, and they coordinated a plumber that same afternoon. Unlike other stores, they stock , sell, fabricate and install under one roof. They treat you like family, and do everything they can to assure your satisfaction.
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Lisa D.
Date: 2018-08-10 03:06:07
Charlotte in the showroom was incredibly helpful and the installation team was excellent. We found beautiful granite and the staff was helpful in helping is to find backsplash tile and facets and sinks for our kitchen and bathrooms. We are so pleasedx!
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Stephanie C.
Date: 2021-05-21 13:00:49
Do not use this company. Our granite was installed incorrectly and cracked. We asked for it to be replaced and they said they will not do anything. Said we can put caulk or molding in the gaps and our sink which does not fit because of the incorrect cut is supposed to hang over the cupboards. Buyer beware!
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Lisa M.
Date: 2020-12-08 12:50:37
We purchased a remnant from Crown Marble and Granite. The salesperson we dealt with was amazing. We really connected and she pointed us in the direction of a beautiful piece of granite. The piece we needed was about 83 inches long with a sink cutout. When it was templated it was discussed with our contractor to keep the trim pieces off the two areas so the granite could slide in with more ease. The template person also recommended going with a 22 inch sink to allow for more granite around it. The salesperson and I taped out the piece of granite and I dropped off a 21 inch sink I ordered from Home Depot. Delivery day came so my contractor removed the entry door to our home, moved the washer and dryer out of the room and the trim pieces that could get in the way we're not even installed. Then I checked email and was told during our delivery window that delivery needed to be pushed back to the next day. We accommodated that situation by leaving the washer and dryer in the entryway blocking our access to the garage and our contractor put the entry door back up. Delivery day finally arrived. And....our 83 inch solid piece of granite with a sink cutout arrived in 2 pieces. Crown made the decision to cut the piece right down the middle. There was never any communication from Crown that this had to be done. There was never any indication from the template person from Crown that this had to be done. The salesperson was not aware that it had even been done until I reached out to her as the two pieces came off the truck. Crown did not find it important enough to contact the customer to tell us what we ordered could not by done. Never did Crown call us and offer to add support bars for those areas of granite they were worried about. We would have paid the additional cost if given the choice. Our remodel was a total remodel. The room was gutted. We could have changed our original plan to have the sink area be separate from the counter area had we known a solid piece of granite could not be fabricated to fit our space. Back to installation day. The installer said he could make the seam disappear. Well, he didn't. That seam is in the middle of my remodeled room. When I turn on the under cabinet lighting it is highlighted even more. We reached out to Crown asking for a new piece of granite as one solid piece like ordered. In the meantime our contractor stopped his work since adding the trim and putting up the tile backsplash would hinder removing and installing the countertop. After almost 3 weeks we were offered a $200 refund. Unacceptable. We asked our salesperson to connect us with the decision maker on this and we were connected with Pam. Pam admitted the communication on their end was lacking and she would bring our situation to the owner, Mike. She also said she would be in touch by Monday 12/7 by noon. No call received so we called her. She said she called me but there was no missed call on my phone while I was at work. This time Pam was not so nice and said the job was done to industry standards and the fabricator made the professional call to cut the granite in half and at this point the $200 refund isn't even an option. We are out $1040. Never, ever use Crown Marble and Granite.
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Brittany L.
Date: 2020-08-27 14:51:23
Disgusting customer service. The lady who brought us to the back to look at granite had a stuck up and judgmental attitude from the start. My husband asked for prices without installment fee and she makes a comment "well, I wouldn't recommend for you to do it yourselves", when I asked whys that, she replied "because you're not an expert". This woman just met me, doesn't have a clue that we've been flipping houses for 5 yrs and are perfectly capable of installing granite ourselves. I immediately left after she made this snobby remark. We'll be taking our business elsewhere and recommend others to do the same.
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Jennifer M.
Date: 2020-07-24 20:25:25
Let the buyer beware! I have worked for many years with Crown successfully. This week was shocking! We had a fireplace surround installed. The installer was terrible and could not be bothered to center the marble. A brick firebox is not moveable, therefore it is fairly obvious (for anyone who thinks) for the need to measure and center. I have called to discuss the matter and the owner Mike will not return my calls. People understand mistakes just have the guts to take personal responsibility. Apparently, this is not a something they understand
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FAQ About Crown Granite & Marble — Based on Independent Research
What materials can I order a countertop from Crown Granite & Marble?
What types of spaces does Crown Granite & Marble fabricate countertops for?
What shapes of kitchen countertops does Crown Granite & Marble fabricate?
What countertop design styles does Crown Granite & Marble most often implement in Akron, OH?
What is the service area of Crown Granite & Marble?
What types of clients does Crown Granite & Marble work with?
Does Crown Granite & Marble have its own countertop fabrication facility?
Does Crown Granite & Marble offer any discounts on countertop fabrication in Akron, OH?
What is the price category of Crown Granite & Marble in Akron, OH?
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Crown Granite & Marble?
What is the fabrication and installation timeline for a countertop at Crown Granite & Marble?
How long does it take Crown Granite & Marble to prepare a quote for countertop fabrication and installation?
Does Crown Granite & Marble offer cutouts for sinks, cooktops, or other elements?
What guarantees does Crown Granite & Marble provide for its work?
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Crown Granite & Marble. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources. If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
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3976 State Rd, Cuyahoga Falls, OH 44223