Creative Stone & Tile
since 1998
Examples of works performed by Creative Stone & Tile
Get a free estimate:
About Creative Stone & Tile — Ranked №3 Countertop Fabricator and Installer in New Haven, CT
total score
Exact value: 69.802108 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Creative Stone & Tile, founded in 1998, ranked number 3 in New Haven, CT in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Creative Stone & Tile among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Creative Stone & Tile: Total Score & Key Ratings
The Total Score of 69.8 out of 100 achieved by Creative Stone & Tile in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Creative Stone & Tile has a rating of 4.1 out of 5 — and our team’s Mystery Shopper Score, which stands at 4.36 out of 5.
You can read detailed information and evaluations from our independent research of Creative Stone & Tile’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Creative Stone & Tile directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Creative Stone & Tile
Since 1998, Creative Stone has been providing its services to consumers in Connecticut as a family-run business specializing in countertops. Their one-on-one attention to each customer makes their countertop installation service so popular. At the same time, the team has shown that it can consistently meet any and all deadlines. When it comes to fabricating your granite, marble, or quartz countertops, they are the undisputed experts in the field. There are a wide variety of leftovers in their yard that could be used to finish an inexpensive bathroom renovation.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
Customer Feedback Score
reviews: 9
YELP
reviews: 6
reviews: n/a
CoCo
reviews: n/a
Mystery Shopper Report
Staff friendliness
Staff Expertise
Company Age
Own Office
Own Production
Veterans Discount
Production time
Deposit Level
Quote Time
Affordability
Company services
Kitchen
Bathroom
Outdoors
Commercial
Fireplaces
Sill rail
Additional benefits of Creative Stone & Tile
Wheelchair accessible parking lot
Accepts Credit Cards
Kitchen & Bath
Granite supplier
Countertop store
Reviews about Creative Stone & Tile
All (14)
Google (8)
Yelp (6)
David Brodeur (David B)
Date: 2021-01-31 00:07:51
We are remodeling an extra bedroom in our home that has a built in desk. Instead of the typical wood or formica top, we wanted to upgrade to a nice stone. A friend recommended Creative Stone. We called and drove down on a Saturday expecting to see a few different slabs and remnants. Boy were we wrong. They have such an amazing selection of all kinds of stone in their yard. We were so happy to find exactly what we wanted in a remnant. We gave our dimensions and paid(a very reasonable price) and 2 weeks later I was able to pick up the finished piece. It is gorgeous. They did an amazing job on cutting, polishing and finishing the stone. It fit perfectly. I wish we knew about Creative Stone when we remodeled our kitchen. When we need any other stone, we will definitely be back.
Read more
Freddy Gavilanes Sanchez
Date: 2020-08-25 17:22:27
Gente muy amable
Read more
Stewart Hutchings
Date: 2022-09-06 23:41:05
We bought our kitchen granite countertops from Creative Stone 21 years ago and have been very happy with the quality of the granite and the workmanship. August 2022 we replaced our stove which turned out to wider and deeper than the original. Creative Stone did a wonderf job of removing, cutting, and reinstalling the granite countertop to fit perfectly.
Read more
Marlene Galligan
Date: 2022-06-18 17:17:02
Always find what we want at a great price
Read more
William Scully
Date: 2022-06-16 19:49:57
I have had creative stone do work for me professionally and personally. I can't tell you how nice it feels not to be price gouged for products like these. I went to many other companies offering similar products and services, but every single one was just about double the price. Excellent workmanship and excellent prices make for an EXCELLENT experience!!
Read more
Jeff Burkhart
Date: 2018-11-14 15:06:52
Fantastic work! Very courteous and amazing work. Highly recommend.
Read more
Denise Summerville
Date: 2019-06-24 14:48:23
Best place. Was so helpful!
Read more
max toth
Date: 2020-01-15 00:35:54
My wife and I recently bought a house in New Haven. We thought that we would have a year or so to save up before we tackled a much needed kitchen renovation. But an old floor pushed the time line up. So we were in the throes of renovating within the first weeks of ownership when we came upon the incredible folks at Creative Stone and Tile. They were incredible. We dealt with the husband, wife and son! A family affair and a family that’s dedicated to thoughtful, personal help. They guided us away from a piece that was unsound and towards a piece that fit our needs. They have obvious depth of knowledge and they care about the work they are doing. From picking the stone to install we couldn’t have asked for a better experience. Local, family, knowledgable, great quality, I don’t know what else one would want?
Read more
John E P.
Date: 2024-08-08 20:08:03
Great company to work with. I'm remodeling my kitchen and needed Granite countertops 3 pcs and an island top. Called went it John explained everything to me and sent me to ElMar which is a whare house . A lady there explained the 3 different materials I could choose from. I chose granite. She then took me into the whare house with my floor tile sample and wall paint chip. They have a large selection there. I saw one which I liked noted it and moved on saw a second one and noted it. Walked a little farther and saw one that jumped out at me . I decided on the 3rd one. She called John and told him. Later that day John sent a contract to my email. I read it had some questions called him he answered them. I gave him a depot the deposit he set a date for installation. I called him when all the cabinets where in. He sent a tech out to measure. He said he would be back with templates. Following day he came back with the templates to check. Made minor adjustment and left. I received a call the day before installation with an arrival time. 2 technicians arrive brought the granite it test fitted them and then installed them along with installing under counter sink and drilling the hole for the faucet. Cleaned everything up wiped down granite and left. Very professional
Read more
Maximilian T.
Date: 2019-08-26 20:05:43
My wife and I recently bought a house in New Haven. We thought that we would have a year or so to save up before we tackled a much needed kitchen renovation. But an old floor pushed the time line up. So we were in the throes of renovating within the first weeks of ownership when we came upon the incredible folks at Creative Stone and Tile. They were incredible. We dealt with the husband, wife and son! A family affair and a family that's dedicated to thoughtful, personal help. They guided us away from a piece that was unsound and towards a piece that fit our needs. They have obvious depth of knowledge and they care about the work they are doing. From picking the stone to install we couldn't have asked for a better experience.
Read more
Matt P.
Date: 2018-12-30 18:22:03
Just had a kitchen counter redone and am very happy with my experience....John was so patient and great throughout the process.... outcome was beautiful ... so happy with him and his team that measured and installed the granite.... thanks to them all....
Read more
Laurie K.
Date: 2022-02-05 04:35:54
They installed our granite. Their webs says they do repairs. When our counter chipped, they wouldn't even return calls.
Read more
Jennifer I.
Date: 2015-09-09 21:21:40
We were repeat customers of Creative Stone, feeling we owed them that loyalty after the kitchen in our 1st home was so well done. Are now re-thinking that decision. After months & months of searching for a stone counter we liked, we found a beautiful Quartzite @ New England Stone in Milford, CT & since they don't fabricate, that job went to Creative Stone. What can I say? A complete and utter breakdown of communication with management, which resulted in 1) damaged walls - we told them REPEATEDLY that we weren't doing a back splash and yet were left with deep gouges in new walls. The said they misunderstood. 2)only one remnant of leftover material from a 2 slab job. We knew this stone would be difficult to match & from Day 1 requested ALL remnants and yet, in the end, received only 1 piece back, too large to drag to stores and randomly cut. Really? What about the piece from the sink cutout? I have communication from owner saying all small pieces would be saved for us and Ian - the son & fabricator - even offered to smooth them out for us. Nope. Didn't happen. 3) Like idiots, we paid our bill immediately, thinking it was good business and would generate good will between us & Creative Stone. What a joke! They cashed our check but it was a large amount of time before they made any efforts to repair our drywall and months later before we received our remnant. One stupid piece! As we struggle to find flooring, I cannot describe how disgusted we are. We are middle-aged folks & quite clear on what it is we want at this point in our lives & had no problems detailing the particulars with Creative Stone. They were agreeable, they were nice & then all communication fell through. They knew how dissatisfied we were & did little to aleve the issues, except to throw in one bottle of cleaner that I requested. I have all communications with owners if you'd like to contact me for the deets. Stay away! MIght've been good once, no longer. Also, it took us 3 coats of filler on top of the filler they added to repair the gouges to our damaged, new walls.
Read more
Nicholas S.
Date: 2014-11-26 20:13:08
My wife and I bought a 120-year old brownstone in New Haven about 11 years ago and we have been slowly renovating it since. Yesterday (November 25, 2014) I had the most unpleasant experience with the most unprofessional, hostile, and ill-informed contractor - the son of the owner of Creating Stone & Tile. We hired them to replace our kitchen countertops. The stone cracked when we remodeling the kitchen and we decided to replace our Calacatta Marble with soapstone to go with the new floors. We picked Creative Stone on the recommendation of an acquaintance even thought they were more expensive than two alternatives. It was a big mistake. "Creative Stone" is a misnomer, because there is nothing creative about them. All they can do is cut straight lines into the stone and slap it on to the cabinets. The job that we had hired them to do was to replace the stone countetops on cabinets while keeping the existing backsplash. The new floor in the kitchen was lower than the old floor so there was ¼ inch more space than before between the cabinets and the end of the backsplash. Our cabinet maker leveled all cabinets and CS owner was at our house twice to measure. The cabinets have adjustable legs so there was time to set them lower if we had to before screwing them to the wall, but he assured us that we had enough space. We had to disassemble adjoining cabinets so he could slide the stone back in with the least amount of work (it was going into a corner). All he had to do was supply standard-size stone that could fit the existing opening. This was uneventful for three out of the four stone pieces we installed. The larger piece was 102.5 inches long; the shorter was about 2 feet. The long piece now has an ugly-looking gap as wide as ¼ inch or more between the stone and the backsplash (they were supposed to grout that, but of course they did not). The fourth piece did not fit even after minor grinding of the edges. It was only 2 feet wide by about 25 inches long yet it was 1/8 of an inch thicker in the back than in the front, which is why it did not fit the opening. When I asked why there is such a large difference in width between the front and the back of the stone all hell broke loose. My reasonable question was met with anger, followed by slogans such as "the granite industry is not perfect." When I suggested that they take that one piece back to file it down to the right size things got worse and I was schooled in the labor costs of "the granite industry" (i.e. they could do it if they wanted to; they just don't want to). Yes, it's a bad thing when you have to work for a living. It's easier if you can dig up a piece of stone and have someone hand you thousands of dollars to cut it into pieces and slap it on some cabinets. It seemed irrelevant that the failed to do the job we contracted them to do. The owner had promised using "micrometers" (and other instruments with fancy words) to ensure that the stone would fit. They did nothing except cut corners. So I was left with removing the stone myself, trying to disassemble the cabinet on the spot to make it shorter. The crew of three mean all about half my age did nothing to help in the process, sitting idly by, brooding and mumbling. I decided to stop and install it over the weekend with my cabinet maker's help. The installers packed up to leave having forgotten to drill the right amount of holes in the sink countertop (more mumbling and quiet cursing ensured when I pointed that out and made them drill a third hole). They also forgot to drill the holes for the dishwasher (one more weekend project for me). They wanted me to tell them how amazing the stone looked, even as they were staring straight into a large ¼-3/8-inch opening between the 8-foot slab of stone and the backsplash (which they had promised to grout for me). The worst part was not the shoddy work, but rather the rudeness of the contractor. The head installer was oozing hostility and seems unable to react in a civilized way to comments or questions by customers. His inability to control his bad temper renders him unable to think "creatively" about solutions that could alleviate the customer's concerns. The fact that the company promised something they could not deliver was a mistake that they never owned up to. As he kept repeating "I am trying to do the most professional job I can for you," I thought that this is a mantra he has learned to repeat even while acting in ways that directly contradict it. He said he would not leave the job until he collected every bit of money owed to him. So he collected his money and left the site and left me some of his work to finish. I am glad that he is out of my house. This Thanksgiving I am also thankful that I will got the chance to learn how to install a stone countertop (it's not that hard...). I will, however, relay this experience to all my friends and post this review online to inform others' choice of countertop contractor. Avoid Creative Stone
Read more
FAQ About Creative Stone & Tile — Based on Independent Research
What materials can I order a countertop from Creative Stone & Tile?
What types of spaces does Creative Stone & Tile fabricate countertops for?
What shapes of kitchen countertops does Creative Stone & Tile fabricate?
What countertop design styles does Creative Stone & Tile most often implement in New Haven, CT?
What is the service area of Creative Stone & Tile?
What types of clients does Creative Stone & Tile work with?
Does Creative Stone & Tile have its own countertop fabrication facility?
Does Creative Stone & Tile offer any discounts on countertop fabrication in New Haven, CT?
What is the price category of Creative Stone & Tile in New Haven, CT?
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Creative Stone & Tile?
What is the fabrication and installation timeline for a countertop at Creative Stone & Tile?
How long does it take Creative Stone & Tile to prepare a quote for countertop fabrication and installation?
Does Creative Stone & Tile offer cutouts for sinks, cooktops, or other elements?
What guarantees does Creative Stone & Tile provide for its work?
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Creative Stone & Tile. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources. If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
Contact Creative Stone & Tile for a Free Estimate
Choose the Way That Works Best for You!
320 James St, New Haven, CT 06513