About Countertops NYC — Ranked №3 Countertop Fabricator and Installer in New York City
71.36
total score
The main rating value calculated from more than 30 indicators.
Exact value: 71.356177 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Countertops NYC, founded in 2001, ranked number 3 in New York City in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Countertops NYC among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Countertops NYC: Total Score & Key Ratings
The Total Score of 71.36 out of 100 achieved by Countertops NYC in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Countertops NYC has a rating of 5 out of 5 — and our team’s Mystery Shopper Score, which stands at 4.5 out of 5.
You can read detailed information and evaluations from our independent research of Countertops NYC’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Countertops NYC directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Countertops NYC
The company started operating 18 years ago, and has since expanded production. Now the company delivers marble, quartz and granite countertops for homes and offices in three states. Works of art made of stone are ordered by house owners, builders, designers and architects. Designers make a model of the future countertop, taking into account the specific needs of customers. The size, layout and design of the countertop are adjusted individually. Affordable prices, a professional approach to work and the reliability of countertops distinguish Countertops NYC from competitors.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
More info
Customer Feedback Score
5.0
The weighted average of all reviews from Google, Yelp, Facebook, and CoCo, factoring in the number of reviews for each source.
reviews: 7
Google
5
reviews: 7
YELP
n/a
reviews: n/a
Facebook
n/a
reviews: n/a
CoCo
n/a
reviews: n/a
Mystery Shopper Report
4.5
The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 4.496729 out of 5.
criteria: 10
Staff friendliness
4
Very Good
Staff friendliness
We rate the staff friendliness of Countertops NYC as Very Good.
During our research, the staff at Countertops NYC demonstrated politeness and warmth, showing clear interest in the client’s inquiries. This interaction places them in the Very Good category.
Important:
Our rating is based on the personal experience of our mystery shopper with Countertops NYC’s staff. This rating may vary for other clients depending on the specific staff member or situation. We recommend contacting Countertops NYC directly to better understand their approach to customer service.
Staff Expertise
5
Excellent
Staff Expertise
We rate the staff expertise of Countertops NYC as Excellent.
The staff member from Countertops NYC who spoke with our professional mystery shopper provided the most complete and accurate answers to all questions, demonstrating a thorough understanding of the product or service. According to our mystery shopper, the staff member also showed a readiness to offer helpful recommendations and displayed a high level of professional expertise. This evaluation places them in the Excellent category.
Important:
This rating reflects the professionalism of the specific staff member who interacted with our mystery shopper. The expertise of other staff members at Countertops NYC may vary. We recommend contacting the company directly for more comprehensive information.
Company Age
4.2
Experienced
Company Age
Countertops NYC is an experienced company, operating since 2001.
Our research revealed that Countertops NYC began operating in 2001, placing it in the Experienced category. Companies with this level of experience typically have a strong client base and consistently deliver high-quality services.
Important:
This information was obtained as part of our mystery shopper research. For confirmation, we recommend reaching out to Countertops NYC directly.
Own Office
5
Has Office
Own Office
We note that Countertops NYC has a dedicated office.
Our research revealed that Countertops NYC operates from a dedicated office. This demonstrates the company’s serious approach to business and provides added convenience for customers. Having an office is often perceived as a sign of professionalism and stability.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting Countertops NYC directly to confirm the latest details.
Own Production
5
Has Prod
Own Production
We note that Countertops NYC has its own production facility.
Our research revealed that Countertops NYC operates its own production facility. This allows the company to maintain full control over the quality and timeline of their products while responding efficiently to client requests. Having in-house production is often seen as a sign of reliability and high professionalism.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting Countertops NYC directly to confirm the accuracy of this data.
Veterans Discount
5
Yes
Veterans Discount
Countertops NYC offers discounts for veterans.
Our research revealed that Countertops NYC provides special discounts for veterans. This demonstrates the company’s commitment to supporting veterans and its dedication to serving this group of customers.
Important:
This information was obtained as part of our mystery shopper research. We recommend contacting Countertops NYC directly to confirm the accuracy of this data.
Production time
4
Fast
Production time
We rate the production time of Countertops NYC as Fast.
According to our research, Countertops NYC quoted a project completion time of 14 days. This places them in the Fast category, demonstrating their ability to meet client needs efficiently.
Important:
Our evaluation is based on information provided by Countertops NYC during our mystery shopper research. The timeframes quoted to our mystery shopper may differ for other clients depending on the complexity of the project and the company’s current workload. We recommend confirming details and timelines directly with Countertops NYC.
Deposit Level
3
Standard
Deposit Level
We rate the deposit level of Countertops NYC as Standard.
Countertops NYC requested a deposit of 50%, which aligns with the industry standard. This deposit level strikes a balance between the client’s commitment and the contractor’s confidence in starting the project.
Important:
Our evaluation is based on data collected through our mystery shopper research. The terms offered to our mystery shopper by Countertops NYC may vary for other customers depending on the situation. We recommend confirming the details and obtaining a formal proposal directly from Countertops NYC.
Quote Time
5
Very Fast
Quote Time
We rate the quote preparation speed of Countertops NYC as Very Fast.
Our mystery shopper research revealed that Countertops NYC prepared a quote at the fastest possible speed. This performance places them in the Very Fast category. Countertops NYC is an excellent choice for clients who value promptness.
Important:
Our evaluation is based on data collected through mystery shopper research. The quote preparation time experienced by our mystery shopper may differ for other clients depending on the company’s workload and project specifics. We recommend confirming details and timelines directly with Countertops NYC.
Affordability
4.4
Below Average
Affordability
We rate the price level of Countertops NYC as Below Average.
Based on our mystery shopper research, Countertops NYC provided a quote of $84.59 per square foot for Calacatta Idilio quartz and $77.63 for Carrara Morro quartz. These prices fall slightly Below Average, offering good value while maintaining quality.
The total price for the finished and installed product measuring 83.4 square feet was $7055 for Calacatta Idilio quartz and $6474 for Carrara Morro quartz.
Important:
Our evaluation is based on data collected through mystery shopper research. The terms offered to our mystery shopper may vary for other customers depending on the situation. We recommend confirming the details and obtaining an updated quote directly from Countertops NYC.
Company services
Kitchen
To order
Bathroom
To order
Outdoors
To order
Commercial
To order
Fireplaces
To order
Sill rail
To order
Additional benefits of Countertops NYC
Stone supplier
Service establishment
Granite supplier
Kitchen remodeler
Marble contractor
Marble supplier
Reviews about Countertops NYC
All (7)
Google (7)
Source:Google
Jack Deer
Date: 2017-05-22 04:46:05
Excellent customer service very polite, clean, friendly and beautiful countertops for my kitchen and bathroom. Highly recommend
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Source:Google
sasha ridi
Date: 2023-06-20 23:33:59
I would like thank Richie, Jennifer, and their colleagues who were absolutely awesome and helpful for us to choose and install our fabulous marble countertop, island, and backsplash in our apartment in Manhattan We are extremely pleased with our stunning marble kitchen. Richie gave very friendly advice to help us to stay within our budget. Our chosen white marble slabs were cut to book-match design and wrapped beautifully on our center island. They were smoothly and perfectly fit by a very skillful team. Superb services that we would highly recommend!
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Source:Google
Dana Ben Zur
Date: 2017-01-21 20:15:05
Thank you Honey for all your help. My kitchen countertop came out beautiful. Highly recommended.
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Source:Google
Mordechai Hababa
Date: 2024-07-07 20:29:44
Great Service! From template to install everyone was exceptional and so helpful. My white quartz kitchen countertop and island is so beautiful. I would highly recommend them to someone that is thinking to do their counters.
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Source:Google
Elva Sotomayor
Date: 2023-10-22 21:49:48
Thank you guys for my kitchen quartzite countertop in my Manhattan apartment. Your entire team was so polite and courteous. I will definitely recommend you guys to my family and friends.
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Source:Google
Tomer Tal
Date: 2019-06-19 20:16:31
Service was great. People are nice. Work was professional and done nicely. I highly recommend
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Source:Google
assaf abergil
Date: 2017-06-30 01:14:31
Excellent product and excellent service!
Honey was as professional as it gets from the beginning of my order to the end of the installation.
I ordered new marble countertops and within a week and a half of my order I had brand new shiny countertops fully installed- ready to use!
Great prices and beautiful products - thank you!
Read more
Source:
FAQ About Countertops NYC — Based on Independent Research
What materials can I order a countertop from Countertops NYC?
During our independent research, we found that Countertops NYC offers countertop fabrication using most of the popular types of natural and engineered stone available in the US. The most commonly used materials include engineered quartz, marble, granite, quartzite, soapstone, and onyx — these are the materials most frequently chosen by Countertops NYC’s clients in New York City for kitchens, bathrooms, outdoor areas, and commercial spaces in 2025.
If a client requires a less common material, the desired stone is ordered from a supplier, allowing the project to meet the customer’s specific requirements. This approach enables the company to complete both standard and unique designer projects.
What types of spaces does Countertops NYC fabricate countertops for?
According to our research, the company fabricates stone countertops for both residential and commercial spaces. The most in-demand options are, of course, kitchen countertops in private homes, bathroom vanities, as well as outdoor kitchens and BBQ areas. In addition to that, the company manufactures countertops for commercial spaces such as offices, retail stores, hotels, restaurants, and even medical facilities.
Thanks to its experience, Countertops NYC is ready to fabricate and install stone countertops in virtually any residential or commercial space — even if the specific type of room wasn't mentioned among the most common ones.
What shapes of kitchen countertops does Countertops NYC fabricate?
Our rating analysts thoroughly reviewed the portfolio of completed projects by Countertops NYC, which features various types and shapes of stone kitchen countertops fabricated by the company. Among the completed projects are classic straight countertops, L-shaped and U-shaped corner configurations, kitchen islands, and countertops with a breakfast bar.
The examples we studied confirm that the company is capable of fabricating and installing countertops in virtually any shape — tailored to the kitchen layout, design objectives, and customer preferences.
What countertop design styles does Countertops NYC most often implement in New York City?
Our research has shown that the company works with the most popular stone countertop styles in the U.S., including modern, traditional, transitional, minimalist, industrial, farmhouse, luxury, and coastal. These styles are currently in high demand among clients across the country.
Our analysts reviewed the company’s portfolio and customer feedback and confirmed that Countertops NYC successfully handles a wide range of design tasks — from clean, minimalist solutions to luxurious interior compositions featuring expressive stone textures.
What is the service area of Countertops NYC?
The company’s office is located at , but its work is not limited to just the city of New York City. Like many participants in our rating, the company accepts orders, provides on-site measurements, and installs stone countertops within a radius of up to 50 miles from its main location — including neighboring cities, suburbs, and residential communities.
If you’d like to confirm whether your location is covered, simply contact the company through our website: submit a request, give them a call, or send a message directly via messenger.
What types of clients does Countertops NYC work with?
Like many participants in our rating, Countertops NYC works with a wide range of clients — from private homeowners to professionals in the construction industry. Their clients include families planning a kitchen or bathroom renovation, contractors, developers, and owners of cafés, restaurants, hotels, and other commercial properties where stone countertops are needed.
For interior designers and contractors, Countertops NYC often offers special partnership terms — such as discounts or priority fabrication timelines. To confirm the details, we recommend contacting the company through our website using any convenient method.
Does Countertops NYC have its own countertop fabrication facility?
As part of our independent research, we attempted to determine whether Countertops NYC has its own natural stone countertop fabrication facility. Our analyst contacted the company as a mystery shopper, but unfortunately, we were unable to obtain a clear answer — the calls and messages either went unanswered or did not provide the necessary information.
The absence of confirmed data about fabrication should not be seen as a negative sign. In our experience, it is not uncommon for companies to miss some incoming inquiries or choose not to disclose such details during initial contact.
Does Countertops NYC offer any discounts on countertop fabrication in New York City?
Yes, based on the results of our research, Countertops NYC offers discounts for veterans — this information was confirmed by a company representative during a conversation with our mystery shopper. We believe this isn’t the only discount available: like most participants in our rating, the company may offer personalized terms — especially during national holidays, seasonal promotions, or for large-scale projects.
We recommend confirming the details directly: submit a request, call, or message the company through our website — and don’t forget to ask about current discounts. In many cases, contractors are open to discussing individual terms.
What is the price category of Countertops NYC in New York City?
Unfortunately, as part of our independent research, we were unable to obtain pricing information from Countertops NYC. Our mystery shopper attempted to contact company representatives to request a quote for the fabrication and installation of a stone countertop measuring 83.4 square feet. However, they were either unable to reach anyone by phone, or never received the promised estimate after the initial conversation.
We want to emphasize that the lack of response or data does not necessarily reflect the quality of the company's work. In our experience, some contractors are simply unable to respond to all inquiries in time or prefer to discuss pricing only in person. To get accurate and up-to-date pricing for your project, we recommend reaching out to the company directly through our website — submit a request, call, or message them — and ask for a personalized quote.
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Countertops NYC?
Yes, according to our research, Countertops NYC offers free consultations and project estimates — this is standard practice across the industry. Like most contractors in our ranking, the company provides free on-site measurements, advises on material selection and configuration, and prepares a detailed quote for the fabrication and installation of your stone countertop.
To receive a consultation and a free estimate for your new countertop, submit a request on our website, call the company, or send a message via messenger.
What is the fabrication and installation timeline for a countertop at Countertops NYC?
According to the results of our independent research, Countertops NYC in New York City offered one of the fast turnaround times for the fabrication and installation of a stone countertop — 14 business days. Acting as a mystery shopper, our analyst contacted the company with a request to fabricate and install a stone countertop of 83.4 square feet. A company representative stated that the entire project could be completed in 14 business days, which allowed us to classify the company as a contractor with a fast turnaround time.
It’s important to note that the turnaround time quoted to our mystery shopper may differ from the one you receive, as fabrication time depends on many factors — including project complexity, the material selected, and the company’s current workload. We recommend contacting the contractor directly — by submitting a request, calling, or messaging through our website — to confirm the current turnaround time for your specific project.
How long does it take Countertops NYC to prepare a quote for countertop fabrication and installation?
According to our research, Countertops NYC in New York City prepared a project estimate within 14 days. After a phone conversation, our mystery shopper sent the company representative a request for a quote based on a ready countertop project with an area of 83.4 square feet — and received a detailed estimate for the fabrication and installation of the countertop. This level of speed allowed us to classify the company as having a fast quote preparation time.
Please note that quote preparation times may vary depending on current workload, project complexity, and selected material. We recommend submitting a request, calling, or messaging the company through our website to receive a personalized quote and confirm the current turnaround time.
Does Countertops NYC offer cutouts for sinks, cooktops, or other elements?
Yes, like most professional contractors in the market, Countertops NYC performs cutouts and countertop preparation for various components — both standard and modern. According to our findings, these services are typically included in the overall project estimate. The standard scope usually covers cutouts for sinks (undermount, drop-in, or farmhouse) and holes for faucets or other plumbing fixtures. Additional cutouts — such as for cooktops, hidden or pop-up outlets, built-in wireless chargers, or other accessories — are discussed individually at the project planning and estimating stage.
It’s important to note that while the cutouts and countertop preparation are usually performed by the company, the installation of electrical and plumbing fixtures (such as faucets, outlets, or appliances) may not be included in their scope of work and could require licensed professionals. We recommend clarifying this point when placing your order.
To avoid misunderstandings, ask for a detailed estimate with a breakdown of all services: cutout pricing, installation, and any add-on options. This will ensure project transparency and help you clearly understand what you're paying for.
What guarantees does Countertops NYC provide for its work?
According to our information and industry practice, Countertops NYC, like most participants in the ranking, provides a workmanship warranty valid for 1 year from the date of countertop installation. This period is usually specified in the contract. We do not rule out that the company may have extended warranty terms (2 years or more), however, during our research, we did not receive confirmed data from the contractor regarding the duration and scope of its warranty.
The contractor’s warranty covers defects in fabrication and installation, such as uneven or separating seams, leveling and fastening issues, detachment or sagging of an undermount sink, flaws in edge finishing and cutouts, premature failure of seam materials, and cutouts that do not match the approved design. Warranty coverage does not include damage from use (thermal shock/burn marks from hot cookware, chips or cracks caused by impacts), stains and acid etching (for marble), wear due to insufficient maintenance or lack of sealing, natural characteristics of stone (veins, micro-pores, variations in shade/pattern within tolerances), shifts caused by base deformation, or any modifications performed by third parties.
The material warranty is provided by the manufacturer or the official stone supplier. Engineered quartz brands often offer a limited “lifetime” warranty for residential properties (subject to registration and compliance with care guidelines). For sintered surfaces, typical warranty periods range from 10 to 25 years. Natural stone usually does not come with a factory warranty — its quality of fabrication and installation is covered by the contractor’s warranty. The term and scope of the warranty depend on the project and materials — contact Countertops NYC in any convenient way on this page to get the current terms.
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Countertops NYC. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources.
If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
Countertops NYC is a trusted participant in our ranking, known for its exceptional quality of work and outstanding service.
Contact them today in the way most convenient for you to get a free estimate for your project.
We’d appreciate it if you let Countertops NYC know that you found them through the National Ranking Countertops Contractors!