Countertops Direct

We rate the staff friendliness of Countertops Direct as Excellent. Our mystery shopper research revealed that the staff at Countertops Direct provided sincere, friendly, and attentive communication, leaving a positive impression of the company. This evaluation confidently places them in the Excellent category. Important: Our rating is based on the personal experience of our mystery shopper with Countertops Direct’s staff. This rating may vary for other clients depending on the specific staff member or situation. We recommend contacting Countertops Direct directly to better understand their approach to customer service.

We rate the staff expertise of Countertops Direct as Very Good. The staff member from Countertops Direct who spoke with our professional mystery shopper demonstrated deep knowledge of the product or service, providing complete and accurate answers to all questions. This interaction reflected a high level of professionalism, placing them in the Very Good category. Important: This rating reflects the professionalism of the specific staff member who interacted with our mystery shopper. The expertise of other staff members at Countertops Direct may vary. We recommend contacting the company directly for more comprehensive information.

Countertops Direct is an established company, operating since 2011. According to our research, Countertops Direct has been in business since 2011, placing it in the Established category. Such a track record demonstrates a stable reputation and professionalism, making the company a reliable choice for clients. Important: This information is based on data collected by our mystery shopper. We recommend contacting Countertops Direct directly to confirm the accuracy of the details.

We note that Countertops Direct has a dedicated office. Our research revealed that Countertops Direct operates from a dedicated office. This demonstrates the company’s serious approach to business and provides added convenience for customers. Having an office is often perceived as a sign of professionalism and stability. Important: This information was gathered as part of our mystery shopper research. We recommend contacting Countertops Direct directly to confirm the latest details.

We note that Countertops Direct has its own production facility. Our research revealed that Countertops Direct operates its own production facility. This allows the company to maintain full control over the quality and timeline of their products while responding efficiently to client requests. Having in-house production is often seen as a sign of reliability and high professionalism. Important: This information was gathered as part of our mystery shopper research. We recommend contacting Countertops Direct directly to confirm the accuracy of this data.

Countertops Direct offers discounts for veterans. Our research revealed that Countertops Direct provides special discounts for veterans. This demonstrates the company’s commitment to supporting veterans and its dedication to serving this group of customers. Important: This information was obtained as part of our mystery shopper research. We recommend contacting Countertops Direct directly to confirm the accuracy of this data.

We rate the production time of Countertops Direct as Very Slow. Our research revealed that Countertops Direct quoted a project completion time of 28 days, which significantly exceeds the market average. This delay may be due to a lack of materials in stock and long delivery times. We recommend confirming all details and timelines with Countertops Direct before starting a project. Important: Our evaluation is based on information provided by Countertops Direct during our mystery shopper research. The timeframes quoted to our mystery shopper may differ for other clients depending on the complexity of the project and the company’s current workload. We recommend confirming details and timelines directly with Countertops Direct.

We rate the deposit level of Countertops Direct as Standard. Countertops Direct requested a deposit of 50%, which aligns with the industry standard. This deposit level strikes a balance between the client’s commitment and the contractor’s confidence in starting the project. Important: Our evaluation is based on data collected through our mystery shopper research. The terms offered to our mystery shopper by Countertops Direct may vary for other customers depending on the situation. We recommend confirming the details and obtaining a formal proposal directly from Countertops Direct.

We rate the quote preparation speed of Countertops Direct as Slow. Our mystery shopper research showed that Countertops Direct took longer than most companies to prepare a quote. This performance places them in the Slow category. We recommend discussing quote preparation timelines with Countertops Direct in advance. Important: Our evaluation is based on data collected through mystery shopper research. The quote preparation time experienced by our mystery shopper may differ for other clients depending on the company’s workload and project specifics. We recommend confirming details and timelines directly with Countertops Direct.

We rate the price level of Countertops Direct as Low. Our mystery shopper research revealed that Countertops Direct offers one of the most affordable pricing options in the city. For the requested item made from Calacatta Idilio quartz, the company quoted a price of $68.01 per square foot, while for Carrara Morro quartz, the price was $85.6. These prices fall into the Low category, making Countertops Direct an excellent choice for budget-conscious customers. The total price for the finished and installed product measuring 83.4 square feet was $5672 for Calacatta Idilio quartz and $7139 for Carrara Morro quartz. Important: Our evaluation is based on data collected through mystery shopper research. The terms offered to our mystery shopper may vary for other customers depending on the situation. We recommend confirming the details and obtaining an updated quote directly from Countertops Direct.