Countertops by Superior, Inc.
since 2002
Examples of works performed by Countertops by Superior, Inc.
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About Countertops by Superior, Inc. — Ranked №5 Countertop Fabricator and Installer in Providence, RI
total score
Exact value: 73.706961 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Countertops by Superior, Inc., founded in 2002, ranked number 5 in Providence, RI in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Countertops by Superior, Inc. among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Countertops by Superior, Inc.: Total Score & Key Ratings
The Total Score of 73.71 out of 100 achieved by Countertops by Superior, Inc. in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Countertops by Superior, Inc. has a rating of 4.6 out of 5 — and our team’s Mystery Shopper Score, which stands at 4.11 out of 5.
You can read detailed information and evaluations from our independent research of Countertops by Superior, Inc.’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Countertops by Superior, Inc. directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Countertops by Superior, Inc.
Superior is one of the leaders in its field and has a huge success among customers due to the high quality of products for kitchen countertops made of quartzite and marble. Your individual designs and requirements will be fully taken into account, and the result will meet expectations. In addition, the company perfectly serves and communicates with customers, has a large arsenal of regular customers. Complete customer satisfaction is one of the main goals of Superior. The company provides the highest quality materials that can only be found today
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
Customer Feedback Score
reviews: 53
YELP
reviews: 15
reviews: n/a
CoCo
reviews: n/a
Mystery Shopper Report
Staff friendliness
Staff Expertise
Company Age
Own Office
Own Production
Veterans Discount
Production time
Deposit Level
Quote Time
Affordability
Company services
Kitchen
Bathroom
Outdoors
Commercial
Fireplaces
Sill rail
Additional benefits of Countertops by Superior, Inc.
Small business
Delivery
In-store pickup
Onsite services
Wheelchair accessible entrance
Wheelchair accessible parking lot
Service guarantee
Checks
Credit cards
Debit cards
Accepts Credit Cards
In store shopping
In store pickup
Countertop Installation
Countertop store
Bathroom remodeler
Granite supplier
Kitchen remodeler
Marble supplier
Stone supplier
Reviews about Countertops by Superior, Inc.
All (24)
Google (10)
Yelp (14)
steve thibault
Date: 2023-05-24 23:12:21
Great company to do business with, worked with us to pick the perfect vanity top. Their measuring process makes sure it is a perfect fit. Entire process was so easy. 100% using them for all my countertop needs.
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Katie Milham
Date: 2021-10-26 23:45:50
Countertops by Superior exceeded our expectations in every way! From the moment we walked into the showroom, we were greeted by friendly and knowledgeable staff who provided exceptional customer service throughout the entire installation. The professional staff clearly explained how the process worked and ensured we had all the information needed every step of the way to make the right decisions for our home. The showroom is filled with countless varieties of gorgeous stones to choose from and the experienced staff patiently explained all the options to help us find our preferred style. We felt like we were in extremely experienced and caring hands and they made every interaction in this process feel special. The installed product is absolutely stunning!! The quality craftsmanship is incredible - every cut is a perfect fit and the structure is solid. We couldn’t be more delighted with the finished product and highly recommend Countertops by Superior!
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Melissa Guilbert
Date: 2023-07-03 12:42:44
My whole experience was great! From the prompt email I got from Charlene in regards to a quote and how to pick out material to the nice gentleman that came to take pictures for my template. I was given a tour of the facility and got to see all of my beautiful choices. The crew that installed were very friendly, professional and clean. The whole process from start to finish took about 2-3 weeks and I couldn’t be happier with the outcome!
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Norbert Schecher
Date: 2024-11-12 16:52:36
Excellent product and customer service! Highly recommend for your kitchen counter tops! Superior install team!
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Don LaRose
Date: 2024-04-13 00:21:18
The service that we received from picking out the granite to having it install has been nothing short of amazing. The professionalism and great service that we have received has been amazing. I could not have picked a better company for my dream kitchen.
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Deborah Toteff
Date: 2025-01-10 23:29:45
What an absolute delight it was to work with Courtney with our kitchen remodel project. We had no problems big or small with the whole process. Courtney proved to be very informed and intelligent as well as personable and great with color and design ! She was the whole package ! The countertop selections were numerous and beautiful, they were also in the low to high range to fit all budgets! We will be back to do our bathrooms soon. A very nice company.
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Ellen Farrell
Date: 2024-06-05 10:31:47
I am very pleased with my new countertops. The process from start to finish was flawless. Charlene was wonderful. The installation went smooth. I cannot say enough about this company. I have and will continue to recommend them in the future.
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Carol Sitko
Date: 2019-04-17 16:27:53
I can't say enough good things about these folks!! The entire experience was wonderful. Bill and Charlene were so helpful in picking out a perfect granite for my kitchen. They went above and beyond, and even installed some extra pieces that I was NOT expecting to really finish the kitchen. A window sill, and a top counter piece - they look amazing, and make such a difference than what was there already (that I was going to keep). Kevin was the installer, and he was awesome as well, on time, clean, polite, answered all my questions. I'm thrilled with the end result, the service and attention to detail was outstanding!
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David T
Date: 2023-05-31 13:34:08
Charlene and the Superior team were a pleasure to work with. They walked us through the whole process, it being our first time purchasing counter tops. From great suggestions to install we couldn’t be happier with the finished product. I added before and after photos.
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Rani S
Date: 2022-03-31 05:20:43
after dealing with three places before, we decided to check countertops by superior. The moment we walked in the door we knew this is the only place we will do business with. We just felt at home the stuff was amazing, took all the time, no pressure and made us feel so comfortable and welcomed. It took us a while to find the right stone with their help but the fact that they didn’t want us to make any quick decision but work with us until we are 100% sure with our decision totally paid off. We just got our new countertop and it’s amazing. The crew was so pleasant, so professional and what an outstanding job. The small detail this company pay attention to such as the layout, where to place the seam, working with us to select the right area of the stone is unbelievable. I saw many kitchens and installation before, granite seams always was an eyesore for me but now in my own kitchen I can’t even see the seam thanks to the details and professionalism this company is all about. All I know is that there is no other place I’ll ever buy any stone from. This is the only place I would ever recommend anyone to do business with especially after dealing with three other places prior to walking into their show room. Many thanks to the amazing stuff of countertop by superior and thank you for making our dream kitchen come true.
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Blanche V.
Date: 2024-05-29 21:00:57
We wish we could give a higher rating. From the initial showroom visit, special order granite, to the installation, they clearly know their stuff. Courtney treated us like family from start to finish. Great value, highly recommend using Countertops By Superior.
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April S.
Date: 2021-09-29 15:03:35
Less expensive then all other quotes. Included "16 gauge Moby sink" Wonderful customer service.
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Marie L.
Date: 2021-05-19 14:26:19
I cannot say enough about Superior :) From start to finish the process was easy and enjoyable. When they templated and installed they were very neat, wore masks and made sure the work area was clean before they left. Charlene found me the slab for the island which was beyond perfect. I chose the leather finish which is amazing. The price was more than reasonable and the stone is amazing. I chose Taj Mahal which is an extremely expensive stone and Charlene was able to secure a good price for the slab. It's a hard to find stone, but she found it. I would highly recommend Countertops by Superior, and I would use them again.
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Andrew H.
Date: 2019-08-26 14:14:29
Bill was a great showman! He explained in detail the differences in stone, both natural and man made. They set a date for measurements and used high tech lasers to create the perfect template. Once the template was made, the removal and installation happened quickly. The pricing was straight-forward and there was no unexpected upcharges. It was as advertised. The installation crew was professional and very helpful. They made sure to reinforce the overhang and explained the type of support we would need. They cleaned up any mess they made and when they left it looked like no construction had even been done, sans the awesome Quarts countertops and sink. Big thanks to the crew who made this happen. It has only been in a little over a week, but has a one year built in warranty for my peace of mind.
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Jo-Ann M.
Date: 2019-04-26 15:30:41
My experience with Countertops by Superior was nothing more than a very good experience. All went well from the time I worked with Bill one on one as he guided me to his recommendation on which quarries to visit to making the final selection. I also was pleased with the staff regarding follow up and install. The installation went smoothly and the guys were efficient and professional.
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Mark G.
Date: 2017-12-14 17:54:44
We just had countertops installed by Countertops by Superior. From the moment we walked in the door, they are very personable and make you feel very welcome. They walked us through the whole process. We just wanted to replace our countertops and not the backsplash. They told us all our options. Free sink was included. My mom really wanted to get everything in before Christmas and they had the whole thing turned around within a couple weeks - the installation happened in one day. During the installation, the workers were very friendly and personable. We asked lots of questions and they answered every one of them happily. They ran into issues pulling out our old countertops because of the way they were installed and they didn't let it bother them. They had to stay later than they thought and during the whole process of installation you could tell they thoroughly enjoyed what they were doing. When the install was finished, there was one part of our kitchen where our garage on our counter ended up not meeting the counter because of the different thickness and within minutes, another rep from the company came over to look it over. They took measurements. The next day the same man came by again just to double check his measurements and see how we liked everything to make sure we were satisfied. We thoroughly were! They were not charging us anything more than the estimate. That same day after the man came to double check the measurements, the owner of the place just stopped in to make a personal check to see how everything came out. He wanted to make sure we were happy without any concerns. He was telling us how their main concern is to have a personal experience with the customer (as things used to be in the old days before the world got very impersonal and non-caring). He was so kind and stayed just talking to us for a little about other things too. We could sense the genuine care that this company had in making their final product perfect and wanting to have that personal connection between the company and customer. The garage issue was taken care of swiftly and perfectly and very Kindly. Overall, we couldn't say more about how great this company is and definitely recommend them if you have any work you need done with your countertops or other work. A very personal company that makes sure the customer is extremely happy and gets everything they want. A genuinely great company to work with. Highly recommended. Kitchen looks beautiful now!
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Allison H.
Date: 2017-10-16 13:32:08
We had an outstanding experience with Bill and the employees at Countertops by Superior. They came highly recommended from our contractor and it is clear why. Bill visited our home to measure and go over the different options for replacing our countertops and sink. He was able to provide me with a quote that day which outlined the work that would be done. We were able to visit the showroom that weekend as they have convenient hours on Saturday. We were impressed by the number of slabs they had available in the showroom for us to look at. We instantly fell in love with one pattern of granite and Bill and crew worked with us to ensure that we received that specific slab and scheduled our installation. The day of, the two men (I feel terrible that I can't remember their names) were amazing! They were so friendly, walked us through the installation process and cleaned up along the way so my house wasn't covered in dust. In addition to the fabulous countertops, we received a large, high quality sink that put our last sink to shame. They also gave us the sink protector grates, a basket drain and a 'hot plate' from the remaining granite. We were not expecting these bonuses and are so happy with them! In addition they had the forethought to put a piece of wood above our dishwasher so that it could be properly secured into place again. I highly recommend Countertops by Superior! They well exceeded our expectations throughout the entire process. Thank you so much!! (P.S. I'll add updated pics when my backsplash is done which will really make our countertops pop)
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Mike G.
Date: 2015-08-27 13:04:11
We can not rate these folks any higher than the 5 stars, too bad. They were fantastic! Right from our first call, to showroom visit, home review and measurements, material selections, and installation. All top notch professionals. They performed a turnkey approach not relying upon outside subcontractors to do their installations. I have been in the construction business my whole life and Bill runs an operation I would be proud to call my own. If you don't seek these people out when it comes time to purchase countertops you are selling yourself short. Can't recommend them enough.
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John M.
Date: 2015-08-21 02:09:36
As a business owner myself that relies on great service, I can always tell when I am dealing with a good company or not. From the very beginning when we visited their showroom, we were treated with respect and importance. All our questions were answered sincerely and through every step of the process, Bill and his team did everything they said they would do. And did it when they said they would. What more can you ask for from a company that goes above and beyond, has fair pricing, does what they say they will and treats you with respect. We will definitely be going back here for more of our upcoming projects. And they were also able to provide is with contacts for other phases of our kitchen remodel and all those people have been equally impressive to deal with
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Deborah C.
Date: 2015-05-14 23:00:45
We found Countertops by Superior during a large remodel job. The shop where we bought our kitchen cabinets utilizes a granite company much closer to us, but their prices and inventory were not good and they were not particularly helpful. After seeing good reviews, we contacted Charlene at Countertops by Superior and she was incredible! She helped us locate the type of granite we wanted and kept us well informed throughout the entire process. Charlene and Bill are true professionals and we were thrilled to find them. After they did such a great job with our kitchen granite we used them for the master bathroom granite also. I cannot recommend them highly enough. They are helpful, dependable, professional, and they are very nice people too!
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Lisa S.
Date: 2014-12-05 03:52:40
We have hated our kitchen since we bought our house 13 years ago, mainly because of the old, laminate countertops. Well, we finishing up a kitchen makeover and our new granite countertop that we had installed by Countertops by Superior made it fantastic (pics to come). We stopped in on Columbus Day and were expecting to get quartz countertops, but then we saw the beautiful granite and learned it was actually less money! We were able to view all of the slabs in stock and were offered to go to the wholesalers if we didn't find anything we liked. We provided rough measurements and they sent us an estimate that day. We scheduled an appointment to get our counter measured and templated. The owner, Bill, came out and walked us through the entire process. He gave us some great suggestions and we were even able to get the breakfast bar we always wanted. On install day, they showed up promptly and got the new counters installed, leaving no mess. The price was all-inclusive, undermount stainless steel sink and all. We are very happy with the entire process and strongly recommend Countertops by Superior!
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Sharon L.
Date: 2011-08-13 02:06:42
Bill at Superior is the best to work with! My husband and I chose to work with him after my parents had their kitchen and bath counter tops, and fireplace mantle re-done in granite. He and his staff are extremely knowledgeable, patient, and friendly (not pushy). They are very conscientious and their prices are good. Ask about the remnant section if you want a small piece for a bathroom, etc. We found a beautiful piece for our bathroom and they did our window sills and shelf top to match for a great price! Bill is very creative, loves what he does, and treats his staff well. Definitely check out their showroom!
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Jennifer B.
Date: 2016-12-21 23:49:32
Although happy with the finished product, we are completely unsatisfied with the lack of professionalism, communication and customer service expected of a contractor. The owner of this business just left our house leaving us unsatisfied with the outcome of our agreement. We would never recommend this business to anyone. Shop around for another contractor with an owner who has integrity.
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Andrew T.
Date: 2015-09-14 01:18:50
It started out bad, and we should have taken it as a sign to move along when we showed up during business hours before Labor Day weekend when they posted specific hours they would be open and they were not open. We contacted the owners and they were kind enough to come and assist us. While at the consult, it showed on his calculator that the price should be $427 but he told us it was $500 for the countertop, fair price. When we got the written quote it is suddenly $575. They also asked if we wanted them to source the vanity as we knew what we wanted but couldn't find a solid one. We said sure and that we would take it into account as they knew how the measurements would run etc. Shockingly, it came back at 1650 for the vanity. FOR A VANITY! I was born at night, but not last night. I dropped the photo of the vanity in google images and see I could get the same vanity at Home Depot for $560. Everyone needs to make a living but that is straight price gouging. Lastly, the part that makes me want to post here and let people know, when I called to ask to understand why and get an explanation he wouldn't get on the phone and gave the girl a line of they don't usually do it, and they need to guarantee it. 3X the price, I would warrantee it as well. If something went wrong they could just keep buying me a new vanity until it didn't fall apart. Please note it was $1650 PLUS the 575 for the countertop. If you do decide to do business, I would do my due diligence. If they think they can gouge you, the will.
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FAQ About Countertops by Superior, Inc. — Based on Independent Research
What materials can I order a countertop from Countertops by Superior, Inc.?
What types of spaces does Countertops by Superior, Inc. fabricate countertops for?
What shapes of kitchen countertops does Countertops by Superior, Inc. fabricate?
What countertop design styles does Countertops by Superior, Inc. most often implement in Providence, RI?
What is the service area of Countertops by Superior, Inc.?
What types of clients does Countertops by Superior, Inc. work with?
Does Countertops by Superior, Inc. have its own countertop fabrication facility?
Does Countertops by Superior, Inc. offer any discounts on countertop fabrication in Providence, RI?
What is the price category of Countertops by Superior, Inc. in Providence, RI?
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Countertops by Superior, Inc.?
What is the fabrication and installation timeline for a countertop at Countertops by Superior, Inc.?
How long does it take Countertops by Superior, Inc. to prepare a quote for countertop fabrication and installation?
Does Countertops by Superior, Inc. offer cutouts for sinks, cooktops, or other elements?
What guarantees does Countertops by Superior, Inc. provide for its work?
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Countertops by Superior, Inc.. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources. If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
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840 Cumberland Hill Rd, Woonsocket, RI 02895