Countertop Factory
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Examples of works performed by Countertop Factory
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About Countertop Factory — Ranked №9 Countertop Fabricator and Installer in Raleigh, NC
total score
Exact value: 20.349964 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Countertop Factory ranked number 9 in Raleigh, NC in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Countertop Factory among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Countertop Factory: Total Score & Key Ratings
The Total Score of 20.35 out of 100 achieved by Countertop Factory in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Countertop Factory has a rating of 4.6 out of 5 — and our team’s Mystery Shopper Score, which stands at 0 out of 5.
You can read detailed information and evaluations from our independent research of Countertop Factory’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Countertop Factory directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Countertop Factory
Countertop Factory offers a full range of works on manufacturing and countertop installation service, based on twenty years of experience in the field. The company takes on orders of any complicity. Customers can have free measurements. After that, a countertop is made of natural stone and installed by a team of experienced professionals. The line of products can be seen in the company’s showroom. The cost of new worktops for kitchens, bathrooms and other premises is within region averages. The company guarantees fast order fulfillment and is responsible for the quality of factory-made granite slabs.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
Customer Feedback Score
reviews: 36
YELP
reviews: 15
reviews: 11
CoCo
reviews: n/a
Mystery Shopper Report
Staff friendliness
Staff Expertise
Company Age
Own Office
Own Production
Veterans Discount
Production time
Deposit Level
Quote Time
Affordability
Company services
Kitchen
Bathroom
Outdoors
Commercial
Fireplaces
Sill rail
Additional benefits of Countertop Factory
Delivery
Onsite services
Wheelchair accessible entrance
Wheelchair accessible parking lot
Assembly service
Repair services
Service guarantee
Credit cards
Debit cards
In store shopping
Kitchen & Bath
Building Supplies
Cabinetry
Countertop store
Reviews about Countertop Factory
All (31)
Google (10)
Facebook (4)
Yelp (17)
Matt Gromadzki
Date: 2024-01-02 13:58:10
I recently used the Counter Top Factory for a custom desktop for my home office. Everyone with whom I spoke to was prompt, courteous, and professional and my counters look absolutely amazing. I couldn't be happier!
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R Mar
Date: 2020-11-27 17:42:38
I'm so glad we discovered Countertop Factory! The showroom is tucked away on Triangle Drive in sort of an industrial business area, but once inside, they have a wonderful selection center that really fun to explore (and very socially distanced and safe). The Sales Manager, Michael Dean, is incredibly helpful and knowledgeable, and he was able to talk me through the process -- he also sent me home with a small sample of my actual counter material, although I'm not sure they can always do that. The process for measuring and installation was predictable and professional. Both the technician and the installation crew did an excellent job, and I felt very comfortable with them in my home -- really nice people. I ended up finding Countertop Factory because my husband and I had a bad experience with another fabricator who almost hosed our whole project through terrible communication and customer service, but it all worked out because we found Countertop Factory. Our counters are BEAUTIFUL! This is the first picture because the work is still in progress but we know the finished result will be even more gorgeous!
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LouboutinTaylor
Date: 2021-06-02 12:50:56
Amazing service, pricing, and work! Michael at the Countertop Factory helped me pick a slab based on the specific look I wanted for my kitchen. We scheduled the template and install - it was a quick and easy process. The men who came to template and install were very professional and knowledgeable. My countertops look great! I also got several quotes and The Countertop Factory was the most reasonable price as well. Very happy with my choice!
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Amy Enochs
Date: 2018-04-27 22:04:54
Smooth experience from start to finish! Shawn was great to work with and provided suggestions for us to chose from when selecting the counter tops. All of the staff were professional and friendly. The template was done well making the counters a perfect fit. The installers were respectful of our home and went above and beyond to make sure the cabinets were secure and ready for the granite. And, the team worked with us to install a special order sink. The Countertop Factory is a great company and I would work with them again. Highly recommend!
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Kim Ahearn
Date: 2021-09-03 16:35:39
I had such a great experience w/ The Countertop Factory and highly recommend them. Everyone from their sales, measure and installation teams deliver excellence in their work. Michael Dean (sales) is so easy to work with, informative, patient, and accommodating. The measure guy made recommendations b/c the last countertop was not really installed properly. And the installation team did a superb job leveling the countertop on uneven cabinets (I was worried & then very impressed). They got the old ones out with very very little damage on my painted cabinets. All professional along the way. Also, their prices are consistent w/ market price (I had shopped around to compare).
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Vivian Smith
Date: 2024-07-23 14:47:17
Thank you Chris! You make the process so easy and we love the black quartz countertop! Best countertop business and best customer service. thank you...it's beautiful:)
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Barbara Traynham
Date: 2018-01-01 20:12:17
My husband and I completely renovated our kitchen. Michael Dean at the Countertop Factory was excellent in recommending various combinations for our quartz counter top selections. We were very pleased with the professionalism, quality of products, pricing and customer service. The Kitchen Renovation exceeded our expectations. We highly recommend The Countertop Factory for your counter top needs.
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Lorene Parks
Date: 2022-05-16 23:27:40
I was very happy with The Countertop Factory. Everyone we interacted with was friendly, professional, and knowledgeable in their area of work. I especially appreciated the excellent communication and quality of service. We have had our new countertops for three weeks and they are fabulous.
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Wendy Bird
Date: 2019-12-22 23:45:21
The guys at the Countertop Factory were great from the day we met to look at samples, through the installation! They worked with me for hours to be sure our waterfall counters flow matched and used the least amount of slabs. The results were fantastic!! In addition, we recently had an issue with our sink drooping a bit and they were there the next day to make the fix at no charge. That's what I call great customer service! I would highly recommend Michael, Brandon, Wes, Victor and all the guys at the Countertop Factory!!
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Cindy Petersen
Date: 2023-03-15 20:31:52
Just wanted to send a shout out to the two young men who installed my countertops today! They were very professional and took the time to explain what they were doing. They fixed part of my cabinet to make sure the countertop looked awesome! They even swept my kitchen floors when the job was completed. Highly recommend them to anyone looking to get a quality job done on their countertops!!!
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Ed Bell
These guys did a great job for us. Highly recommend!
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Julie Collier
I have been so impressed with The Countertop Factory! Their work is done right, and on time and reasonably priced! And Harry is not only the consummate professional, but also a kind and genuine person!
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Hannah Broome Broughton
We are very pleased with the service and product we received from The Countertop Factory. Everyone from sales to install were great to work with. Always here when they said they would be and everything was completed in a good time frame. Love our new countertops!
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Carmen Metcalf Chandler
The Countertop Factory is nothing short of GREAT! Hospitable, reasonably priced, prompt, clean, and really take the extra mile to accommodate and care for your home or project. 100% recommend these folks!
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Rhonda W.
Date: 2024-08-12 16:34:51
I am simply overjoyed and nearly in tears. I have the most beautiful counters and the best experience with this company. I hired K Alexander Kitchen and Bath Designers to renovate my kitchen. I had formica Laminates but wanted to update my counters to Quartz. I'd interviewed other companies but thought with a design firm, it would be less stress, a one-stop shop, and they would do the heavy work for me. I've not had the best success with renovations. Being a single female, it is common knowledge that we are usually victims of predators, and for those experiences, I don't go half-cocked but try to be as informed as possible. Even doing due diligence, I still found myself in a 4 month nightmare. They subcontracted with Natural Gallery Stone Kitchen and Bath, and it was an absolute nightmare. I expressed strongly to them that I was having Ankle replacement surgery September 3 and wanted to have it done prior. We discussed this in the latter part of April and began in May. I have been without a working kitchen since then. It wasn't money because I paid upfront and in full. Natural Gallery took their sweet time. The fabrication was terrible, the hole for the faucet wasn't centered and the stone's sheen was inconsistent. It was a high gloss stone but the fabrication caused matte, rough and inconsistent textures. Not to belabor the problem but I was so stressed that I became ill. I thought that I would still be without counters, a sink or a finished product that it flared my Lupus. I was washing my dishes in the bathroom. I literally prayed and was directed to The Countertop Factory. I'd just left a company on Glenwood Ave that I was unavailable, detached, and wouldn't return calls. I sat in a gas station parking lot crying. I Googled Countertop installers, and right down the street is The Countertop Factory! I spoke to a lovely person named Haven. Haven was empathetic and kind. I met with her the very day. I was shown stone and different edges. I also met Nick and Erick. We came up with a game plan. Within 2 weeks of my initial meeting, I have a beautiful kitchen that I'd still be waiting for with the other company. Chris and Michael came today and meticulously installed the cabinets. Every effort to detail was met. Wes is a supervisor. He is direct but considerate. I was so nervous about the job but he promised to take care of me and he did just that. It I'd hard to find companies that care. Workmanship, craftsmanship, and pride are a thing of the past in most cases, but I was blessed to have found a company that puts their customers first, and their reputation for excellence is well earned. The cost is worth every penny because you get what you pay for. If it seems like I am gushing, it is because I am. I highly recommend them! I appreciate everything that this company and the staff has done for me.
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Sandy T.
Date: 2021-10-21 15:28:28
I had a difficult experience working with Lowes and getting a countertop delivered and installed. The countertop was paid for at the beginning of May and between then and August it went out of stock and was no longer available. Communication with the folks at Lowes and the installer was like pulling teeth. I finally had enough and canceled the order in August. I contacted the Countertop Factory and spoke with Shawn Enright. My experience with Shawn and the Countertop Factory was so much smoother! Shawn helped me pick a solid surface countertop (which I love!) and kept me updated during the whole process. Thank you Shawn!
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Kim A.
Date: 2021-09-03 16:28:03
I had such a great experience w/ The Countertop Factory and highly recommend them. Everyone from their sales, measure and installation teams deliver excellence in their work. Michael Dean (sales) is so easy to work with, informative, patient, and accommodating. The measure guy made recommendations b/c the last countertop was not really installed properly. And the installation team did a superb job leveling the countertop on uneven cabinets (I was worried & then very impressed). They got the old ones out with very very little damage on my painted cabinets. All professional along the way.
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Rebecca M.
Date: 2020-11-13 02:11:55
I'm so glad we discovered Countertop Factory! The showroom is tucked away on Triangle Drive in sort of an industrial business area, but once inside, they have a wonderful selection center that really fun to explore (and very socially distanced and safe). The Sales Manager, Michael Dean, is incredibly helpful and knowledgeable, and he was able to talk me through the process -- he also sent me home with a small sample of my actual counter material, although I'm not sure they can always do that. The process for measuring and installation was predictable and professional. Both the technician and the installation crew did an excellent job, and I felt very comfortable with them in my home -- really nice people. I ended up finding Countertop Factory because my husband and I had a bad experience with another fabricator who almost hosed our whole project through terrible communication and customer service, but it all worked out because we found Countertop Factory. Our counters are BEAUTIFUL! This is the first picture because the work is still in progress but we know the finished result will be even more gorgeous!
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Sara C.
Date: 2019-09-28 11:59:22
We called The Countertop Factory to get an estimate after being given what we believed to be (and were correct) an inflated estimate by our assigned fabricator. Michael was very helpful and knowledgeable. He talked to me at length and made sure that I was educated in the next steps in the process. He provided a fast and accurate estimate with no issue. Had we not been locked in to our fabricator, our business would go to Michael & the Countertop Factory! Thanks again!
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R S.
Date: 2019-07-30 18:37:02
Shawn Enright is the guy you want to talk to at the Countertop Factory. Super great to work with and very knowledgeable. We had him replace our vanity countertops in our old home and all our kitchen countertops in our new home. Responsive and trustworthy. Shawn will not let you down!
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Laurie C.
Date: 2019-03-16 03:03:48
This was the best experience I've had with any home product service! Michael Dean is not only professional but came by my house with samples the same day I called -- he lives nearby. His e mail communication is almost instant and he explains everything. The quartz is beautiful and the installers, Denny and Lucas did a perfect job! The countertop is level and I can't even see the seam. They are both very professional. We are very particular and this whole process has been easy with a great result! I would highly recommend Countertop Factory as the other reviewers seemed to have the same experience! Top Notch!!!
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Patricia M.
Date: 2018-07-13 16:36:35
I just got new count to tops installed and they are beautiful. The turnaround was quick the price was reasonable I highly recommend the countertop factory if you need any granite work done at all.
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Allie B.
Date: 2016-09-23 02:34:33
Call me particular, but I spent 2 years looking for the right countertops for my kitchen. The good news is that after a lot of looking I knew that I wanted a marble "look" - but the bad news was that every fabricator I spoke to told me why this would be impossible for my particular project (my wife peninsula would have two seems, and it was "impossible" to make those look good). But then I spoke to Shawn Enright at The Countertop Factory and he and his team saved my countertop dreams. After a couple of emails and phone calls Shawn asked me to come meet him at the office, where he listened patiently to me describe my vision (and budget) then proceeded to present me with material options and design solutions that no one else had offered. I was shown whole sheets of material to help me understand what the counters would look like in "real life" as opposed to on 2" square samples. He explained the challenges of using a product with veining, but instead of saying it couldn't be done he explained how they were going to make it work, and work beautifully. He even showed me that a less expensive product was more of what I was looking for than the more expensive options I'd previously considered. Can you imagine? A company steering a customer to the right product instead of just the biggest sale? The rest of my experience with The Countertop Factory was just as smooth, professional and pleasant as my meeting with Shawn. Templating and installation were a breeze: the guys showed up when they said they would, they worked quickly, cleaned up after their work impeccably, and took great care with my house. Two years later I'm still madly in love with my countertops and I remain a big fan of this shop. I can't wait to work with them again on my bathroom renovations!
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Brad L.
Date: 2016-05-14 17:21:11
Excellent service from everyone on the team. From first contact to install the salesman was always available for my many questions. They worked seamlessly with the stone whole-seller (Cosmos Granite and Marble) to allow us to pick our slabs. The fabrication was perfect and install crew was great. 5 star all around, would not hesitate to use them again.
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Susan A.
Date: 2015-09-15 11:34:52
After a frozen pipe, flooded floors, a move out and a kitchen redo, I was referred to The Countertop Factory. Shawn, the representative that I worked with, went over all the details and made the process as painless as possible. Before I moved to my current home I had just finished a new counter top installation and the difference in service between that renovation and this one was significant.
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Bentley B.
Date: 2015-02-22 01:30:00
In my experience, this industry is replete with fly-by-nighters and posers. I am very pleased to report The Countertop Factory (TCF) is the real deal, and I'm a very tough grader. A year before we started our kitchen remodel my wife found and fell for a slab of stone like no other, and with a price tag to match. We researched, interviewed and toured the shops of half-a-dozen fabricators looking for the right combo of facilities, credibility and price. TCF checked all the boxes, and our sales rep, Shawn, really put us at ease. TCF stored our slab for almost a year before we were ready for it to be cut and set. The whole TCF team exceeded our expectations. Shawn was terrific every step of the way. He was clearly and truly invested in our satisfaction. He met with us multiple times to choose colors and materials compatible with the stone. He knows I am a craftsman, so he took photos of the fabrication process for us! He always went the extra mile. When fabrication day came, we met Vincent, Kevin, and others on the team. Everyone was punctual, professional, efficient and friendly. I never once had a question about their ability to handle the job. The installation went smoothly, but we found some scratches that needed to be polished out. TCF was able to get their "fixer" there the same day. Brandon is an artist. My craftsman's hat is off to him and his skill hand-polishing stone. Later we found a few more scratches and marks, and Brandon returned on SUNDAY to make sure everything was flawless... and it is. I could go on and on, but the bottom line is that TCF earned our endorsement. I recommend TCF without hesitation. They are truly an oasis in the desert.
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Pua H.
Date: 2014-07-08 20:16:58
The Countertop Factory installed granite in a kitchen for a rental property I own. I worked with Shawn, who provided top notch customer service and even came up with options to keep the price very reasonable. The install was scheduled rather quickly and on actual install day, they were in and out with no problems. The granite looks great and I am very pleased with the entire experience. Great customer service and great prices.
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Judy G.
Date: 2014-01-28 22:02:45
I choose this company to install granite in our kitchen and both bathrooms. The installation took place nearly one year ago. Everything went great from my initial call to request info, to the salesperson coming out to our house with samples and to measure to give us an accurate quote, to template, to install. A year later we still love our tops and have only positive things to say about The Countertop Factory. We would definitely use them again.
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Mickey D.
Date: 2023-07-25 12:10:33
I own a Pulte Home. If anyone knows anything about Pulte, I would rather go homeless than buy another home from them. My kitchen sink fell after only being in this new house less than 3 years. Pulte would not cover any repairs and told me to contact the Countertop Factory who installed my countertop and sink. Of course, I was leery of using them to fix the problem. I have owned 3 newly built houses in my lifetime and have never seen a sink fall. I hired a different company to reinstall the sink. I contacted Eric at Countertop and sent him pictures and told him I was having a different company reinstall the sink. Eric contacted the owner and Countertop agreed to pay all my expenses in reinstalling the sink and reconnecting the plumbing. All I can say is the company did the right thing for me. Give them a chance.
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Rasaahn D.
Date: 2013-08-09 13:51:02
If customer service is their # 1 concern, they receive 100% from me. Although I did not end up purchasing my counter tops through this company, I enjoyed working with them the entire time. I originally called to set up an in home consultation and was advised that they only do them between the hours of 7am and 5pm, Monday-Friday.(Which didn't work for me since I work those same hours myself). Shortly after I hung up the phone, I received a phone call back from a gentleman named Michael who asked to set up an appointment for whatever time worked best for me. Not only was he willing to work with my time schedule but he also answered any questions I had up to and following our meeting. I would send him emails three to four times a day and he would provide me with whatever information it was I was looking for. He was very knowledgeable about his product and even dropped samples of materials off at my home so that I could compare them, rather than coming in to him. Best salesman I've worked with in the area so far. A+ in customer service. Keep up the great work guys.
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Karen C.
Date: 2015-08-21 13:02:41
I was contacted by Shawn who asked me to take down my review because he said he sent me a quote on the same day I sent my sketch. As I never received the quote (even checked my spam filter), I cannot verify - though I did receive all other emails from him. I will leave this review as "up-in-the-air." They received other good reviews from people, so maybe they are a good company. I cannot report on the quality of their work because they never bothered to email me back after I submitted a sketch of my kitchen and was waiting on a quote. My initial contact with Eric was very good and he was receptive to working with me and within my price. He asked me to sketch my kitchen and send to his project manager (Shawn). I did that and emailed it right away. It's been over 10 days and I've never heard back. I am happy to say I've gone with another company who responded and will post a separate review after my installation in hopes that people go to them instead. I understand if companies are busy, but a courtesy response goes a long way in a customer service driven industry.
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FAQ About Countertop Factory — Based on Independent Research
What materials can I order a countertop from Countertop Factory?
What types of spaces does Countertop Factory fabricate countertops for?
What shapes of kitchen countertops does Countertop Factory fabricate?
What countertop design styles does Countertop Factory most often implement in Raleigh, NC?
What is the service area of Countertop Factory?
What types of clients does Countertop Factory work with?
Does Countertop Factory have its own countertop fabrication facility?
Does Countertop Factory offer any discounts on countertop fabrication in Raleigh, NC?
What is the price category of Countertop Factory in Raleigh, NC?
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Countertop Factory?
What is the fabrication and installation timeline for a countertop at Countertop Factory?
How long does it take Countertop Factory to prepare a quote for countertop fabrication and installation?
Does Countertop Factory offer cutouts for sinks, cooktops, or other elements?
What guarantees does Countertop Factory provide for its work?
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Countertop Factory. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources. If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
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6009 Triangle Dr, Raleigh, NC 27617