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October 31, 2025: Application Deadline for CountertopsContractors.com National Ranking (2025-2026)

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contractor place 8
South Bend, IN City Rating: We have identified this city as the primary city for this contractor.

Cloud Brothers inc.

since 1931

Examples of works performed by Cloud Brothers inc.

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About Cloud Brothers inc. — Ranked №8 Countertop Fabricator and Installer in South Bend, IN

52.61

total score

The main rating value calculated from more than 30 indicators.
Exact value: 52.61101 out of 100.

According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.

Cloud Brothers inc., founded in 1931, ranked number 8 in South Bend, IN in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.

We included Cloud Brothers inc. among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.

Cloud Brothers inc.: Total Score & Key Ratings

The Total Score of 52.61 out of 100 achieved by Cloud Brothers inc. in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Cloud Brothers inc. has a rating of 4.1 out of 5 — and our team’s Mystery Shopper Score, which stands at 3.06 out of 5.

You can read detailed information and evaluations from our independent research of Cloud Brothers inc.’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Cloud Brothers inc. directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.

General information about Cloud Brothers inc.

Cloud Brothers is a family-owned business that began operations in the Michiana area in 1932. When it comes to laminate, quartz, or marble countertops for homes and businesses, Cloud Brothers has extensive expertise. The knowledgeable specialists will guide you through the process of picking the appropriate items. 3D planner will provide you with a virtual preview of your future kitchen and bathroom before you make a choice. The team will install new countertops to completely modify your home. The company is known for its high-quality work in the areas of countertop measurements, design, production, and installation.

Disclaimer:

The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.

When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.

More info

Mystery Shopper Report

3.1

The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 3.055556 out of 5.
criteria: 10

Staff friendliness

5

Excellent

Staff Expertise

5

Excellent

Company Age

5

Legacy

Own Office

5

Has Office

Own Production

5

Has Prod

Veterans Discount

1

None

Production time

3

Standard

Deposit Level

3

Standard

Quote Time

0

No Data

Affordability

0

No Data

Company services

Kitchen

service-kitchen To order

Bathroom

service-bathroom To order

Outdoors

service-outdoors To order

Commercial

service-commercial To order

Fireplaces

service-fireplaces To order

Sill rail

service-sill_rail To order

Additional benefits of Cloud Brothers inc.

Delivery

Wheelchair accessible entrance

Wheelchair accessible parking lot

Checks

Credit cards

Debit cards

Accepts Credit Cards

In store shopping

Cabinetry

Countertop Installation

Appliances

Kitchen remodeler

Appliance store

Bathroom remodeler

Cabinet store

Carpet installer

Countertop store

Door shop

Flooring store

Reviews about Cloud Brothers inc.

All (12)

Google (9)

Yelp (3)

Source: icon-google Google
avatar

I am, that’s all!

Date: 2019-06-09 20:58:39

I posted this review a little over a year ago and I see nothing has changed. I see the company will respond to a high rated positive review but stays away from the negative reviews. I believe that speaks volumes about this company. They have lost their way. ** Previous review. Bought a mattress a little over 6 months ago. They were suppose to give us a little discount as we had a friend who worked for them for many years. Went back to purchase and take home. When we got the paperwork we asked where the discount was at. The sales lady said there isn't any. She didn't know the product very well and allowed a gentleman to help us who also said he'd give us some money off. We had done business with them for over twenty years. We had removed and thrown out our old mattress so we needed it that day. No discount and it was very rude to say one thing and not follow through. Very dissatisfied with them. Not the place it use to be. Should never lie to customers.

Source: icon-google Google
avatar

Lawson's Drywall Service

Date: 2024-03-10 01:12:22

My business partner and I have purchased flooring and kitchen cabinets here. Very professional and helpful staff here.

Source: icon-google Google
avatar

Amanda Z

Date: 2023-09-18 22:25:50

Communication is not their strong point. Was never told that a sink was "included" on the price of the countertops. And then was pointed out to me like I'm an idiot that "promo S/S sink" on my estimate was the "free sink." I asked for the sink, so we could use it for another project, as we already purchased back in February a new sink. But they won't give you a free sink. Was told that we could have the leftover quartz cutout from where the sink went. Nope, they never relayed that info and the installer had no idea. Then I was told that no one would ever say that. Their cabinets scratch very easily. Wish I would've went elsewhere.

Source: icon-google Google
avatar

Chris Manley

Date: 2019-05-08 16:37:35

We were originally going with another company for our new kitchen countertop, but they were totally dropping the ball. Cloud Brothers had so many quartz samples it was hard to decide, but we found just what we wanted. Then we discovered they also carry a terrific array of cabinet hardware. Again, a tough choice, but we found what we wanted. Before, during and even after the sale, Cassie Frasier was a wonderful source of information, and held our hands through every aspect of getting our fantastic countertop installed. I would highly recommend to anyone doing a kitchen or bathroom remodel... Don't waste your time anywhere else -- go to Cloud Brothers first. You'll be glad you did!

Source: icon-google Google
avatar

Maggie Konstantine

Date: 2019-05-31 20:26:48

Cloud Brothers did my moms bathrooms and it turned out amazing. Cloud Brothers did such an amazing job she asked me to post for her! Dick at Cloud Brothers was great.

Source: icon-google Google
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Audrey Fox

Date: 2020-01-31 01:40:34

Highly Recommend! I got my kitchen cabinets through them and I am IN LOVE! Great Quality cabinets at very affordable prices! Brad was absolutely fantastic! I was really nervous walking into the store to start this process and he made it SO simple and fun! He sat me down and explained everything so I understood what I was purchasing and was confident in my decision. He answered all my dumb questions without hesitation. Seriously... I called A LOT throughout this process. What a trooper! Brad and Cloud Brothers come highly recommended with my family! Thank you again!!

Source: icon-google Google
avatar

Rick Bishop

Date: 2019-04-11 18:06:31

Shopped for bathroom vanity and counter top with sink at various stores. Chose Cloud Brothers because of the quality and expertise of Mark Gendle. Both items came in before expected and look great! Highly recommend Cloud Brothers.

Source: icon-google Google
avatar

Jason H.

Date: 2024-01-06 03:51:54

My Stepfather has been flipping homes in the South Bend and Mishawaka area for well over 30 years. He has purchased most of his materials from Cloud Brothers due to the incredible selection of quality building materials and competitive pricing. Our relationship is so strong that I consider Mark family. As I continue in my Stepfather’s shoes I will continue using Cloud Brothers for the same reasons. It’s safe to say we encourage everyone reading this to stop by and see the impressive selection of flooring, windows, cabinets, doors and appliances.

Source: icon-google Google
avatar

Erin Filson

Date: 2020-01-15 00:47:49

We built a brand new home and ordered cabinets from cloud brothers. They were delivered in March of 2019 and we still are struggling to get our remaining cabinet doors now in January 2020. Customer service and follow up are almost non existent. I was blamed because of a sink I ordered didnt fit correctly but I emailed the sink specs to the salesman before I even ordered it. He also came out to our house and measured himself yet our washer and dryer still didnt fit and had to reorder a cabinet and have our granite counter top recut. The cabinet doors under the sink were also measured incorrectly twice. I was told cloud brothers would be contacting me directly a couple different times and I never heard a word, I had to keep reaching out to my contractor. We also had to return multiple cabinets upon deliver because the quality was poor- they were nicked, scratched or paint was already peeling at mitre joint. If I want to really complain, the salesman actually gave me a sample for a different color than what I thought I ordered so when my cabinets came I wasnt thrilled either but I chose to live with it because of the delays and lack of service. I take responsibility that I could have been way more vocal and complained. But at this point I'm at my breaking point. I dont recommend them for anything now. So disappointed and wasted $15K when I could of got a better product, service and price through a big box store like Lowe's. Also, if your management is going to respond to this message, they dont need to waste their time with the generic message they post on all negative reviews. I can and already have read those and I can email the contact listed.

Source: icon-google Yelp
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Ruth H.

Date: 2018-06-28 17:07:14

I was truly happy with the selection and service! These are people who really care about quality and that a job was done right.

Source: icon-google Yelp
avatar

Aaron G.

Date: 2024-09-07 19:06:26

I tried getting a job with these substandard wastrals twenty years ago. They lied about an interview and when I called again they said "No, we'll call YOU if we're interested. " I heard they're called cloud Brothers because they fart on each other anyway.

Source: icon-google Yelp
avatar

Lisa M.

Date: 2018-04-04 19:09:11

if I could, I would not even give a 1 star. The absolute worst experience ever. Workmanship of installation was below subpar. And when multiple attempts were made for Jeff (sales?) to make the situation "right" I was treated so very rudely. The most unprofessional company I have ever dealt with. I have told everyone I know about my experience with this company and will continue to do so.

FAQ About Cloud Brothers inc. — Based on Independent Research

What materials can I order a countertop from Cloud Brothers inc.?

What types of spaces does Cloud Brothers inc. fabricate countertops for?

What shapes of kitchen countertops does Cloud Brothers inc. fabricate?

What countertop design styles does Cloud Brothers inc. most often implement in South Bend, IN?

What is the service area of Cloud Brothers inc.?

What types of clients does Cloud Brothers inc. work with?

Does Cloud Brothers inc. have its own countertop fabrication facility?

Does Cloud Brothers inc. offer any discounts on countertop fabrication in South Bend, IN?

What is the price category of Cloud Brothers inc. in South Bend, IN?

Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Cloud Brothers inc.?

What is the fabrication and installation timeline for a countertop at Cloud Brothers inc.?

How long does it take Cloud Brothers inc. to prepare a quote for countertop fabrication and installation?

Does Cloud Brothers inc. offer cutouts for sinks, cooktops, or other elements?

What guarantees does Cloud Brothers inc. provide for its work?

Please Note

The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Cloud Brothers inc.. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources. If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.

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