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October 31, 2025: Application Deadline for CountertopsContractors.com National Ranking (2025-2026)

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contractor place 8
Cleveland, OH City Rating: We have identified this city as the primary city for this contractor.

City Granite

since 2008

Examples of works performed by City Granite

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About City Granite — Ranked №8 Countertop Fabricator and Installer in Cleveland, OH

21.5

total score

The main rating value calculated from more than 30 indicators.
Exact value: 21.502626 out of 100.

According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.

City Granite, founded in 2008, ranked number 8 in Cleveland, OH in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.

We included City Granite among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.

City Granite: Total Score & Key Ratings

The Total Score of 21.5 out of 100 achieved by City Granite in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — City Granite has a rating of 4.7 out of 5 — and our team’s Mystery Shopper Score, which stands at 0.09 out of 5.

You can read detailed information and evaluations from our independent research of City Granite’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact City Granite directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.

General information about City Granite

25 years ago, the family business was established in the town of Eastlake in the state of Ohio. Old world craftsmen at this firm, which specializes in making magnificent countertops for houses out of materials such as granite and marble, are capable of creating everything from countertops to vanities and much more. Stone countertops that are both completely natural and long-lasting may give your home or place of business a feeling of excitement that will last for many decades to come. They provide free estimates, template services, and a countertops installation service. Every slab of granite has a thickness of one and a quarter inches, and the price per square foot begins at $34.99.

Disclaimer:

The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.

When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.

More info

Mystery Shopper Report

0.1

The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 0.090741 out of 5.
criteria: 10

Staff friendliness

0

No Data

Staff Expertise

0

No Data

Company Age

3.3

Established

Own Office

0

No Data

Own Production

0

No Data

Veterans Discount

0

No Data

Production time

0

No Data

Deposit Level

0

No Data

Quote Time

0

No Data

Affordability

0

No Data

Company services

Kitchen

service-kitchen To order

Bathroom

service-bathroom To order

Outdoors

service-outdoors To order

Commercial

service-commercial To order

Fireplaces

service-fireplaces To order

Sill rail

service-sill_rail To order

Additional benefits of City Granite

Small business

Delivery

In-store pickup

Onsite services

Wheelchair accessible entrance

Wheelchair accessible parking lot

Service guarantee

Cash-only

In store shopping

In store pickup

Kitchen & Bath

Countertop Installation

Countertop store

Granite supplier

Reviews about City Granite

All (16)

Google (10)

Yelp (6)

Source: icon-google Google
avatar

Rachel Sweitzer

Date: 2024-03-26 00:22:26

Great company that Installed beautiful countertops for us. They were very helpful and easy to work with, I would definitely use them again and recommend them to anyone I know.

Source: icon-google Google
avatar

Oona Breyer (Dragonfly Photography)

Date: 2024-03-28 16:49:22

Such a wonderful experience working with City Granite! This is a family-owned business and you feel that the moment you step into the storefront. We had originally planned on ordering countertops for our kitchen from Ikea or Lowes but after some challenges dealing with customer service who clearly didn't know what they were talking about I did a little more research to see if there was anyone local we could work with. We first stopped in and talked with Isaac who was so helpful and knowledgeable. He could answer any questions we had but also was clearly passionate about his craft. From there Abed did our measurements and install. The pricing was better than the big box stores, they were unbelievably fast, the quality is beautiful, and just genuinely nice to work with. We will recommend them to anyone we know!

Source: icon-google Google
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Jim Emrick

Date: 2018-04-02 22:51:38

We are so pleased with our new counter tops. Isaac and his brother truly take pride in their work. They are very knowledgeable, professional and meticulous. We would recommend to everyone.

Source: icon-google Google
avatar

Raymond Gamache

Date: 2024-08-05 16:26:29

I had a small job for them where I wanted to make a diy portable kitchen island with granite top. I just wanted a quality piece of granite and didn’t care about the specific design so much. I had contacted a bigger company and they had given me a quote way over what I was expecting. Instead of giving up I went over to city granite and asked for an inexpensive granite remnant that I could use. I was quoted ~45% less than the other store. They had it ready in ~2 days and was super pleased with the result!

Source: icon-google Google
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Anthony Zaffiro

Date: 2022-04-27 16:24:01

They did an amazing job. Issac is a complete professional with an eye for detail. He gave me a great price and a perfect installation. I cannot recommend them more! This was not my first granite installation, but it is the first time I used City Granite upon a suggestion from a friend. I'm glad I listened. I will be going to City Granite for all my future granite jobs!

Source: icon-google Google
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Paul Kelly

Date: 2024-12-13 14:57:22

The entire experience with City Granite was simple and perfect. There was no hard sell. He showed us the granite asked great questions about flooring that really helped us make our decision. THe instalation was precise, detailed, and with extreme care. A great experience. Thank you!

Source: icon-google Google
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Jennifer Bruss

Date: 2021-07-22 13:27:14

We had a great experience at City Granite. The staff was very helpful and prices were more affordable than many other big box stores. We loved that we were supporting a family owned small business. Install went smoothly and we love the look of our new quartz countertops. Thank you!

Source: icon-google Google
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Debbie Chessin

Date: 2017-09-22 12:53:50

City Granite has a great selection of granite at competitive prices. The crew was professional, friendly and neat. The granite updates our kitchen and home nicely -- We recommend City Granite to anyone who is in the market for Granite -- Debbie C -- Solon OH

Source: icon-google Google
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Derek Dabrowski

Date: 2021-03-06 02:38:51

Picked out marble for replacement countertops in the kitchen. They came out to measure and 2 weeks later was installed. Service was very friendly and responsive. Quality of install was excellent. Would recommend for future projects.

Source: icon-google Google
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Nick Thompson

Date: 2024-04-06 12:55:28

City Granite did an amazing job installing our new countertops. Isaac and his guys are very professional. From when we went to the showroom to look at what they had Isaac was great, he showed us the different types of Granite and they had the one that we were looking for. Isaac made the process very easy. From the final measurements to the installation was 1 week. Other companies said 2-3 weeks. I can not thank Isaac and City Granite enough, the countertops are amazing!! Thank you

Source: icon-google Yelp
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James K.

Date: 2024-10-08 22:21:59

Citygranite has done 3 kitchen countertops for me and each one was absolutely perfect. I encourage you to meet with Abe and select your stone. Abe has every solution for your design and works with you matching colors and materials. His work and the install crew working together will safely and carefully make your home project complete. Thank you City Granite!!!

Source: icon-google Yelp
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Terry C.

Date: 2022-12-04 21:46:10

City Granite did a great job. My countertops look amazing! Reasonable prices, and very professional. I definitely would recommend using this company

Source: icon-google Yelp
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Dan A.

Date: 2021-02-01 13:49:02

City Granite has provided a beautiful granite counter. Precision fit , with excellent service. Nothing fancy with the showroom, but don't let this deceive you, these guys did a great job at a great price.

Source: icon-google Yelp
avatar

Malina J.

Date: 2020-10-21 06:05:28

I absolutely love our countertops!! The whole process was smooth and everyone was very professional and nice. Through out the process Isaac and his Dad took the time to explain and answer any of our questions!! Thank you!

Source: icon-google Yelp
avatar

Jacklyn A.

Date: 2021-06-09 10:13:34

Horrible....horrible.....horrible company!!! The countertop was over 1/2 short in width from touching the wall and had to have a section added, pieced and glued to fill in the gap! The cut out openings for the two sinks were way too small, so the sinks set back from the opening 1" all the way around!!!! When I questioned the shoddiness of the job, I, a woman was YELLED at by the foreign installer and felt very THREATENED. I felt very nervous to have them in my home. Every part of this experience with this company was BAD! DO NOT HIRE CITY GRANITE!!!!!!!!!!!!!!!! I have photos I wish I could post.

Source: icon-google Yelp
avatar

Vanita T.

Date: 2018-01-09 19:09:10

Ok...so where do I start. I would rate them a 0/5. I went to the showroom and scheduled an appointment for the next day at noon. I text my information to Issac. The next day I called at 11:45 am to confirm the appointment at 12:00 pm. Issac then told me that he was in Akron which is an hour away. He also stated that he would call me back to have someone else give me a quote. Neither happened. No consideration was given for my time or my business. I guess they are too busy to even make a phone call. If this is the way that they do business, then this is a reflection of things to come. Beware if you are a female that just want to upgrade your kitchen.... I finally received a call back 3.5 hours later wanting to know if I was still interested in receiving a quote. No thanks. I guess my business wasn't important enough for you to value my time or any possible future referrals.

FAQ About City Granite — Based on Independent Research

What materials can I order a countertop from City Granite?

What types of spaces does City Granite fabricate countertops for?

What shapes of kitchen countertops does City Granite fabricate?

What countertop design styles does City Granite most often implement in Cleveland, OH?

What is the service area of City Granite?

What types of clients does City Granite work with?

Does City Granite have its own countertop fabrication facility?

Does City Granite offer any discounts on countertop fabrication in Cleveland, OH?

What is the price category of City Granite in Cleveland, OH?

Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from City Granite?

What is the fabrication and installation timeline for a countertop at City Granite?

How long does it take City Granite to prepare a quote for countertop fabrication and installation?

Does City Granite offer cutouts for sinks, cooktops, or other elements?

What guarantees does City Granite provide for its work?

Please Note

The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on City Granite. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources. If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.

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