Ceramic Harmony

We rate the staff friendliness of Ceramic Harmony as Very Good. During our research, the staff at Ceramic Harmony demonstrated politeness and warmth, showing clear interest in the client’s inquiries. This interaction places them in the Very Good category. Important: Our rating is based on the personal experience of our mystery shopper with Ceramic Harmony’s staff. This rating may vary for other clients depending on the specific staff member or situation. We recommend contacting Ceramic Harmony directly to better understand their approach to customer service.

We rate the staff expertise of Ceramic Harmony as Excellent. The staff member from Ceramic Harmony who spoke with our professional mystery shopper provided the most complete and accurate answers to all questions, demonstrating a thorough understanding of the product or service. According to our mystery shopper, the staff member also showed a readiness to offer helpful recommendations and displayed a high level of professional expertise. This evaluation places them in the Excellent category. Important: This rating reflects the professionalism of the specific staff member who interacted with our mystery shopper. The expertise of other staff members at Ceramic Harmony may vary. We recommend contacting the company directly for more comprehensive information.

Ceramic Harmony is a legacy company, established in 1986. According to our research, Ceramic Harmony has been in business since 1986, placing it in the Legacy category. Companies with such a long history demonstrate deep industry expertise and a strong commitment to delivering high-quality services, making them among the most reliable in the field. Important: This information is based on data collected by our mystery shopper. We recommend contacting Ceramic Harmony directly to confirm the details.

We note that Ceramic Harmony has a dedicated office. Our research revealed that Ceramic Harmony operates from a dedicated office. This demonstrates the company’s serious approach to business and provides added convenience for customers. Having an office is often perceived as a sign of professionalism and stability. Important: This information was gathered as part of our mystery shopper research. We recommend contacting Ceramic Harmony directly to confirm the latest details.

We note that Ceramic Harmony has its own production facility. Our research revealed that Ceramic Harmony operates its own production facility. This allows the company to maintain full control over the quality and timeline of their products while responding efficiently to client requests. Having in-house production is often seen as a sign of reliability and high professionalism. Important: This information was gathered as part of our mystery shopper research. We recommend contacting Ceramic Harmony directly to confirm the accuracy of this data.

Ceramic Harmony offers discounts for veterans. Our research revealed that Ceramic Harmony provides special discounts for veterans. This demonstrates the company’s commitment to supporting veterans and its dedication to serving this group of customers. Important: This information was obtained as part of our mystery shopper research. We recommend contacting Ceramic Harmony directly to confirm the accuracy of this data.

We rate the production time of Ceramic Harmony as Very Slow. Our research revealed that Ceramic Harmony quoted a project completion time of 42 days, which significantly exceeds the market average. This delay may be due to a lack of materials in stock and long delivery times. We recommend confirming all details and timelines with Ceramic Harmony before starting a project. Important: Our evaluation is based on information provided by Ceramic Harmony during our mystery shopper research. The timeframes quoted to our mystery shopper may differ for other clients depending on the complexity of the project and the company’s current workload. We recommend confirming details and timelines directly with Ceramic Harmony.

We rate the deposit level of Ceramic Harmony as Standard. Ceramic Harmony requested a deposit of 50%, which aligns with the industry standard. This deposit level strikes a balance between the client’s commitment and the contractor’s confidence in starting the project. Important: Our evaluation is based on data collected through our mystery shopper research. The terms offered to our mystery shopper by Ceramic Harmony may vary for other customers depending on the situation. We recommend confirming the details and obtaining a formal proposal directly from Ceramic Harmony.

We rate the quote preparation speed of Ceramic Harmony as Very Fast. Our mystery shopper research revealed that Ceramic Harmony prepared a quote at the fastest possible speed. This performance places them in the Very Fast category. Ceramic Harmony is an excellent choice for clients who value promptness. Important: Our evaluation is based on data collected through mystery shopper research. The quote preparation time experienced by our mystery shopper may differ for other clients depending on the company’s workload and project specifics. We recommend confirming details and timelines directly with Ceramic Harmony.

We rate the price level of Ceramic Harmony as High. Our mystery shopper research determined that Ceramic Harmony quoted a price of $0 per square foot for Calacatta Idilio quartz and $127.88 for Carrara Morro quartz. These prices fall into the High category when compared to other contractors in the city. The total price for the finished and installed product measuring 83.4 square feet was $ for Calacatta Idilio quartz and $10665 for Carrara Morro quartz. While higher costs do not guarantee premium materials (since all requests were for identical materials), they may reflect superior customer service. We recommend confirming the details with Ceramic Harmony for further clarification. Important: Our evaluation is based on data collected through mystery shopper research. The terms offered to our mystery shopper may vary for other customers depending on the situation.