Castle Tile

We rate the staff friendliness of Castle Tile as Very Good. During our research, the staff at Castle Tile demonstrated politeness and warmth, showing clear interest in the client’s inquiries. This interaction places them in the Very Good category. Important: Our rating is based on the personal experience of our mystery shopper with Castle Tile’s staff. This rating may vary for other clients depending on the specific staff member or situation. We recommend contacting Castle Tile directly to better understand their approach to customer service.

We rate the staff expertise of Castle Tile as Very Good. The staff member from Castle Tile who spoke with our professional mystery shopper demonstrated deep knowledge of the product or service, providing complete and accurate answers to all questions. This interaction reflected a high level of professionalism, placing them in the Very Good category. Important: This rating reflects the professionalism of the specific staff member who interacted with our mystery shopper. The expertise of other staff members at Castle Tile may vary. We recommend contacting the company directly for more comprehensive information.

Castle Tile is a legacy company, established in 1998. According to our research, Castle Tile has been in business since 1998, placing it in the Legacy category. Companies with such a long history demonstrate deep industry expertise and a strong commitment to delivering high-quality services, making them among the most reliable in the field. Important: This information is based on data collected by our mystery shopper. We recommend contacting Castle Tile directly to confirm the details.

We note that Castle Tile has a dedicated office. Our research revealed that Castle Tile operates from a dedicated office. This demonstrates the company’s serious approach to business and provides added convenience for customers. Having an office is often perceived as a sign of professionalism and stability. Important: This information was gathered as part of our mystery shopper research. We recommend contacting Castle Tile directly to confirm the latest details.

We note that Castle Tile has its own production facility. Our research revealed that Castle Tile operates its own production facility. This allows the company to maintain full control over the quality and timeline of their products while responding efficiently to client requests. Having in-house production is often seen as a sign of reliability and high professionalism. Important: This information was gathered as part of our mystery shopper research. We recommend contacting Castle Tile directly to confirm the accuracy of this data.

Castle Tile offers discounts for veterans. Our research revealed that Castle Tile provides special discounts for veterans. This demonstrates the company’s commitment to supporting veterans and its dedication to serving this group of customers. Important: This information was obtained as part of our mystery shopper research. We recommend contacting Castle Tile directly to confirm the accuracy of this data.

We rate the production time of Castle Tile as Fast. According to our research, Castle Tile quoted a project completion time of 14 days. This places them in the Fast category, demonstrating their ability to meet client needs efficiently. Important: Our evaluation is based on information provided by Castle Tile during our mystery shopper research. The timeframes quoted to our mystery shopper may differ for other clients depending on the complexity of the project and the company’s current workload. We recommend confirming details and timelines directly with Castle Tile.

We rate the deposit level of Castle Tile as Standard. Castle Tile requested a deposit of 50%, which aligns with the industry standard. This deposit level strikes a balance between the client’s commitment and the contractor’s confidence in starting the project. Important: Our evaluation is based on data collected through our mystery shopper research. The terms offered to our mystery shopper by Castle Tile may vary for other customers depending on the situation. We recommend confirming the details and obtaining a formal proposal directly from Castle Tile.

We rate the quote preparation speed of Castle Tile as Slow. Our mystery shopper research showed that Castle Tile took longer than most companies to prepare a quote. This performance places them in the Slow category. We recommend discussing quote preparation timelines with Castle Tile in advance. Important: Our evaluation is based on data collected through mystery shopper research. The quote preparation time experienced by our mystery shopper may differ for other clients depending on the company’s workload and project specifics. We recommend confirming details and timelines directly with Castle Tile.

We rate the price level of Castle Tile as Low. Our mystery shopper research revealed that Castle Tile offers one of the most affordable pricing options in the city. For the requested item made from Calacatta Idilio quartz, the company quoted a price of $81.83 per square foot, while for Carrara Morro quartz, the price was $77.04. These prices fall into the Low category, making Castle Tile an excellent choice for budget-conscious customers. The total price for the finished and installed product measuring 83.4 square feet was $6825 for Calacatta Idilio quartz and $6425 for Carrara Morro quartz. Important: Our evaluation is based on data collected through mystery shopper research. The terms offered to our mystery shopper may vary for other customers depending on the situation. We recommend confirming the details and obtaining an updated quote directly from Castle Tile.