Casatelli Marble and Tile Imports
since 1988
Examples of works performed by Casatelli Marble and Tile Imports
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About Casatelli Marble and Tile Imports — Ranked №9 Countertop Fabricator and Installer in New Haven, CT
total score
Exact value: 47.341208 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Casatelli Marble and Tile Imports, founded in 1988, ranked number 9 in New Haven, CT in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Casatelli Marble and Tile Imports among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Casatelli Marble and Tile Imports: Total Score & Key Ratings
The Total Score of 47.34 out of 100 achieved by Casatelli Marble and Tile Imports in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Casatelli Marble and Tile Imports has a rating of 3.9 out of 5 — and our team’s Mystery Shopper Score, which stands at 2.53 out of 5.
You can read detailed information and evaluations from our independent research of Casatelli Marble and Tile Imports’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Casatelli Marble and Tile Imports directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Casatelli Marble and Tile Imports
The company has specialized on offering clients custom-cut countertops since it was founded in 1988. The business is really concerned with the quality of its countertops as well as the fulfillment of its customers. You can discover the exact piece of natural stone for your new tops in their massive showroom. The firm has joined the Italian Trade agency and exclusively imports countertops and tiles from the Italian suppliers. They provide a number of long-lasting solutions that can be used to complete your next remodeling project. The well-trained crew is able to assist you in determining which countertop style and color scheme would be most suitable for your kitchen or vanity countertops.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
Customer Feedback Score
reviews: 11
YELP
reviews: 12
reviews: n/a
CoCo
reviews: n/a
Mystery Shopper Report
Staff friendliness
Staff Expertise
Company Age
Own Office
Own Production
Veterans Discount
Production time
Deposit Level
Quote Time
Affordability
Company services
Kitchen
Bathroom
Outdoors
Commercial
Fireplaces
Sill rail
Additional benefits of Casatelli Marble and Tile Imports
Wheelchair accessible entrance
Wheelchair accessible parking lot
Debit cards
NFC mobile payments
Accepts Credit Cards
Street Parking
Private Lot Parking
Flooring
Kitchen & Bath
Building Supplies
Marble supplier
Importer
Marble contractor
Tile contractor
Tile store
Reviews about Casatelli Marble and Tile Imports
All (21)
Google (9)
Yelp (12)
Nancy Greger
Date: 2022-04-13 23:04:10
After going to some other tile places, my husband and I stop in to Casatelli (live close by and drove by numerous times), WHAT A DIFFERENCE, Mary Lou was great, she took down all our information and within 3 hours that day we had our quote! Price was in line with everyone else but their service and attention was on point. Went back placed the order and unlike everyone else who told us it would take 3/4 weeks to deliver we will have our tile in a week.
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Rita Pappa
Date: 2023-02-22 16:21:14
Casatelli Marble, Is The Best Family care ING, They Help With a nice Family smile 😊🙏🕊️🌹💕🌈
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ABC 123
Date: 2020-12-15 17:49:19
These guys are amazing had a marble Arco lamp where the base was worn and they restored the marble to like new for a reasonable price - lovely people thanks Casatellis!
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Sally Sutton
Date: 2020-09-18 19:46:46
Great prices and great stone. The honing is the best I've seen around. Installation is flawless - highly recommend.
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Ted Beyer
Date: 2021-05-16 00:13:41
Nice selection, but did not seem to care much about our little project. We just left after being abandoned.
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Walter Brokowski
Date: 2019-09-13 16:15:15
Excellent quality and top notch service. I purchased cesar stone from them and they had the best price around.
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Sue Johnstone
Date: 2022-01-19 12:28:59
Casatelli has a great selection, knows their product well and their installers are excellent technicians with their product. Have used them 2x over through Covid year 1 and 2. Honest, professional folks and will use again.
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John Whittaker
Date: 2019-03-27 02:25:02
Great source for perfection at reasonable prices. Family owned, state of the art equipment. Highly recommend.
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William W
Date: 2024-07-12 19:36:51
Local business with 40 years of history! Great marble and tile selection. Operation and warehouse is behind the shop to get exactly with I need. Shop owner is very nice and helpful.
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Pamela L.
Date: 2024-10-23 19:42:57
we have been working with Casatelli Marble for for our stone and tile selection on a kitchen, laundry, powder rm renovation project including a new entryway. The entire crew, both in the showroom, to the shop, and their installers were absolutely wonderful. They were very patient with my husband and I in finding the right materials. Were responsive when the GC finally installed the cabinets for Casatelli to measure for the countertops and do the install. We have another bathroom to renovate and they will be my go to for all my tile and stone needs!
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Denise L.
Date: 2024-09-18 00:26:02
Very happy with Casatelli Marble. Customer service was terrific. Scheduled appts went smoothly (although I did email ahead of time which made things very efficient). Fabricator met with me to review template multiple times. This is my 3 update using them and I'm very satisfied. Highly recommend.
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Nisa M.
Date: 2023-02-13 15:00:29
I was very happy with my bathroom quarts countertop. The service was excellent. They were very friendly and work was very good and on time. They have a beautiful selection of tiles, Marble and quartz. I highly recommend.
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Kathi T.
Date: 2020-04-09 11:17:02
Just got new countertops installed. The process was great from start to finish; despite the COVID-19 challenges. They were extremely helpful in selecting a countertop and backsplash combination and the installation was quick and beautifully done. The installers were very polite and extremely neat. The price was also very reasonable. I highly recommend them.
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Kathryn K.
Date: 2019-04-07 01:40:55
We partially remodeling our kitchen and kept our existing granite countertop. The base cabinets turned out to be slightly different dimension from old cabinets. Casatelli found an EXACT color match to our existing granite (3 pieces). They picked up, re-polished and resealed our existing 18 year old pieces with the newly matched and re-sized piece. Installation was better than our first installation by a different company. I thought their pricing was very good; and they kept me informed on progress. I highly recommend them and would use them again without question.
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Tom F.
Date: 2016-06-13 15:53:04
I recently purchased my first home, and am going through a lot of renovation firsts. I started my tile shopping at Home Depot & Lowes as I figured they would be the cheapest....their prices were cheap, but you get what you pay for. the staff knew none of the answers to any questions I was asking, inventory was poor, and the examples in the show room gave no perspective as to what you were getting.... Then based on a referral, I stopped by Casatelli Marble. Their selection is far superior than anything I've seen before. The whole show room is full of example floor/backsplashes/walls, etc. While prices were slightly higher than the HomeDepot/Lowe's down the street, you really get what you pay for. Even my tile installer commented on the quality of the product. On top of everything, they were able to get my thresholds done in less than 24 hrs. So far I've used their products in my bathroom, kitchen floor, and soon my countertop and backsplash. Do not hesitate to use Casatelli!
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Joanne M.
Date: 2014-06-22 13:11:10
I just had granite done in my kitchen , it is beautiful . Cassatelli"s did a wonderful job , from start to finish . Our kitchen is beautiful!!! Now i am using them again for my outdoor kitchen patio .
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Larry B.
Date: 2019-03-12 20:12:11
Avoid this place if you can. I went in a few weeks ago to get some accent tiles to finish a project at my home. I ordered a few pieces from Casatelli Tile that I did not need. On the receipt it says that all orders returned are subject to a 30% restocking fee - I was aware and OK with that. When I called to discuss how to get my money back (they still had the tiles - I never picked them up) the lady at the front counter began to get very belligerent and extremely rude with me telling me returns are not accepted at all. Then I pointed out that the receipt says otherwise. At that point in a very dramatic and exasperated tone she asked me "Why did you do this to us". We are talking about less than $100.00 in tile and I was willing to accept the restocking fee. This was well within their return policy as stated on the receipt. If you are reading this and you wish to not accept returns you should state that on the paperwork instead of misleading your customers. VERY SHADY. If I could give them negative stars I would.
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Diana M.
Date: 2018-09-14 11:09:29
Do NOT go here! In Nov. 2017, we had a granite countertop installed in an outdoor grill area. When we realized that water puddled in the middle of the countertop every time it rained, we went to the store with photos to ask for a repair. An older woman was not only rude, but she even refused to look at the photo that I had and insisted that we had done something to the countertop! It was shocking. I could tell this was not the first time she had to deal with a complaint as she just went into "NO" autopilot. The contractor who recommended this company to us thought he could help, but he was unable to make any progress either. Anyway, every time it rains, I go out and wipe down the puddle! I'll try to attached a photo.
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Jazmin M.
Date: 2018-07-11 16:37:55
I agree with Joanne M. My experience was very similar. Customer service is non-existent at Casatelli and they treat you like you are an inconvenience to them?! I do not know how they stay in business. No one returns calls or gives an update on orders. After they took our money we had to wait 2 months for installation. Add to the fact that stone I bought was sold to someone else and I had to go back to make another selection and then there was a problem with that and another trip there yet again and called more than 12 times to try to get it installed...? Avoid, avoid, avoid!!
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A. G.
Date: 2014-08-11 21:23:41
AVOID AVOID AVOID!!!! These guys are remarkably bad. I don't even understand how they are in business given how disorganized, rude, and unprofessional they are. It seems like they forget that customers come in and give them several thousands of dollars of business. Everyone who works there seems to have an unbelievably rude attitude and they have a general feeling as though they're doing their customers a huge favor by just being around. After shopping around for vanity and kitchen countertops for a small condo (theoretically a relatively easy job for these guys), I ordered a full slab of quartz. It was not because they gave me the cheapest price, it was because I really liked a particular color of a particular brand of quartz they carried, and since they were a local, family-run place, I thought I'd have relatively few problems. I was wrong. A 50% deposit was paid in mid-June and I was told the slab would be ordered and ready for templating by the last week of July, when all cabinets would be installed. Come late July, Casatelli gave me a constant runaround for the template and would not confirm a date. Out of frustration, my contractor did the template himself and dropped it off at Casatelli. The next day, I went in to drop off the sink and faucet. They told me everything was set for install within "two weeks, possibly sooner, we'll call you when it's ready". Two weeks go by and it is now early August. I call a total of 11 times in 4 days. Seven of those times, the phone rang and was never answered during their normal business hours. Four times I spoke to a couple different women who all told me they needed to check with someone else and call me back -- no one ever did. I finally got fed up to the point of walking in, only to find out that the slab was apparently on backorder and would maybe arrive the third week of August, but they couldn't guarantee that or how long it would take to cut it. Seriously? And no one could ever give me a call or ask if I wanted to pick out a different color or style? Completely unacceptable. And when I told them that, they gave me a tremendous attitude and that "well, sir, I don't know what you want me to do...." condescension that completely set me off. For the record, I also grew up running a family business. The first thing I was taught was to value every customer relationship, no matter how small an immediate sale may seem. Collecting a several thousand dollar deposit from a customer, falling off the face of the planet in communication, and waiting two months to tell them their product is on backorder is NOT a way to do business. And if something does go wrong and falls through the cracks, it's the small business owner's responsibility to reach out to their customers and make things right -- not throw their hands up in the air and give some attitude to an angry customer. The constant attitude toward high-paying customers is not okay, and someone there needs to know that.
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Laura G.
Date: 2012-06-30 13:51:09
I have made 3 large purchases into the multiple thousands of dollars at this store; however, because of the completely terrible customer service and unbelievably rude women at the front desk, I will not be shopping here anymore. The incident that really took the cake, was when the older lady at the front counter said that they could not make cuts in a tile for us to install ourselves when this store had done this for us TWICE before! Then, when pushed, instead of the $1 per cut we were charged last time, she said it would be over $150 for a handful of cuts. These people are not trustworthy and do not care about valuing customer relationships. I would suggest going elsewhere for your tile and marble needs because there are many, many other competitors in this area. Do not settle for rude staff and terrible customer service.
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FAQ About Casatelli Marble and Tile Imports — Based on Independent Research
What materials can I order a countertop from Casatelli Marble and Tile Imports?
What types of spaces does Casatelli Marble and Tile Imports fabricate countertops for?
What shapes of kitchen countertops does Casatelli Marble and Tile Imports fabricate?
What countertop design styles does Casatelli Marble and Tile Imports most often implement in New Haven, CT?
What is the service area of Casatelli Marble and Tile Imports?
What types of clients does Casatelli Marble and Tile Imports work with?
Does Casatelli Marble and Tile Imports have its own countertop fabrication facility?
Does Casatelli Marble and Tile Imports offer any discounts on countertop fabrication in New Haven, CT?
What is the price category of Casatelli Marble and Tile Imports in New Haven, CT?
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Casatelli Marble and Tile Imports?
What is the fabrication and installation timeline for a countertop at Casatelli Marble and Tile Imports?
How long does it take Casatelli Marble and Tile Imports to prepare a quote for countertop fabrication and installation?
Does Casatelli Marble and Tile Imports offer cutouts for sinks, cooktops, or other elements?
What guarantees does Casatelli Marble and Tile Imports provide for its work?
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Casatelli Marble and Tile Imports. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources. If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
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34 Riverside Ave, Norwalk, CT 06850