Carolina Custom Surfaces
since 1995
Examples of works performed by Carolina Custom Surfaces
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About Carolina Custom Surfaces — Ranked №7 Countertop Fabricator and Installer in Greensboro, NC
total score
Exact value: 55.173211 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Carolina Custom Surfaces, founded in 1995, ranked number 7 in Greensboro, NC in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Carolina Custom Surfaces among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Carolina Custom Surfaces: Total Score & Key Ratings
The Total Score of 55.17 out of 100 achieved by Carolina Custom Surfaces in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Carolina Custom Surfaces has a rating of 4.4 out of 5 — and our team’s Mystery Shopper Score, which stands at 2.95 out of 5.
You can read detailed information and evaluations from our independent research of Carolina Custom Surfaces’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Carolina Custom Surfaces directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Carolina Custom Surfaces
Customers looking for quality and affordable installation of bathroom and residential kitchen countertops or countertops in office meeting rooms can pay attention to Carolina Custom Surfaces’ many years of experience in the field. This large company provides services for the manufacture of countertops with the involvement of reliable contractors and in a short time, meeting strict deadlines. The company's showroom in Greensboro has a vast range of slabs made of natural stone and artificial marble, as well as a variety of other kitchen and bathroom products that are priced to fit any budget.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
Customer Feedback Score
reviews: 91
YELP
reviews: 6
reviews: 13
CoCo
reviews: n/a
Mystery Shopper Report
Staff friendliness
Staff Expertise
Company Age
Own Office
Own Production
Veterans Discount
Production time
Deposit Level
Quote Time
Affordability
Company services
Kitchen
Bathroom
Outdoors
Commercial
Fireplaces
Sill rail
Additional benefits of Carolina Custom Surfaces
Small business
Delivery
In-store shopping
Onsite services
Wheelchair accessible entrance
Wheelchair accessible parking lot
Service guarantee
Wi-Fi
Free Wi-Fi
Checks
Credit cards
Debit cards
Wheelchair accessible
Accepts Credit Cards
Private Lot Parking
Dogs Allowed
Open to All
In store shopping
Kitchen & Bath
Countertop Installation
Countertop store
Granite supplier
Remodeler
Reviews about Carolina Custom Surfaces
All (22)
Google (10)
Facebook (6)
Yelp (6)
Bekah Wolfe
Date: 2024-08-13 12:44:52
Impressed by the outstanding service and expertise of Carolina Custom Surfaces. They listened to our client, assessed options to make her request a reality, and bent over backwards to provide the look she was going for. From consultation to installation, their professionalism and attention to detail shone through. The finished countertop is stunning, showcasing unparalleled workmanship. Highly recommend for top-notch service and craftsmanship.
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Laura Linder
Date: 2017-04-20 15:04:56
Carolina Custom Surfaces helped me find the perfect quartz countertop and at a reasonable price! The staff was helpful and knowledgeable, and the installation folks did an amazing job. I recommend them for all your counter needs. (Ignore the negative comments. Trust me; you'll be happy you did.)
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Lacey Gatrell
Date: 2024-07-26 15:58:56
Had the pleasure of working with Nathan + Misty. They were both wonderful each step of the way! Not to mention, the counters are gorgeous.
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Mandy Smith
Date: 2019-07-25 13:08:36
My Mom had this wonderful company do her granite tops. They were on time, courteous, and cleaned up before leaving. Our salesperson Jerry was very patient, as Mom is in her 90's, and he took the time to explain everything to her. Everyone there was so helpful thru this project!!!! This is still a work in process but these tops have made this old house come to life!
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Amy Chapman
Date: 2023-09-24 23:43:06
Kitchen sink just fell into the cabinet with no warning! Turns out nothing was holding it but glue! Also realized the disposal was also not properly connected!!
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ruthie harriman
Date: 2020-06-03 14:26:04
We have used Carolina Custom Surfaces for three different projects over the last 4 years. Sales staff is very helpful, the products are high quality and competitively priced, and installation is professional. Attached is a photo of the most recent project, a kitchen remodel.
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Fernando M
Date: 2024-06-08 13:45:04
Our experience was mixed. Nathan was professional answered all of our questions and was prompt with responses and quotes. The installation process was smooth and prompt We had a long scratch/scuff on the counter after installation and we called them right away and someone was sent out to take pictures and or buff it. They weren’t comfortable polishing out the damage because of the material and said someone would be in contact. This is where the mixed part come in. They didn’t call me back and a week later I finally reached out to them, it was damage they couldn’t guarantee would buff out so replacing the section was what we decided on because they still had the same batch of material in stock so color wouldn’t be an issue. Another week later I called them back, they said they were waiting on approval from the manufacturer, and should reach out soon. A few days later I was told the warranty claim was approved and someone would reach out to schedule, I again confirmed color wouldn’t be an issue because they still had the same stock. I was called later and told they would get me on the schedule later that week and I could expect a call by the end of the week. I waited until the next week and started calling pretty much every other day, every time I called the scheduling person was out or would call me back. I left several messages and talked to several people over the next couple of weeks with no success. I finally got a call and was told they no longer had the stock of our countertop so they would be replacing the entire kitchen. This would leave us responsible for plumbing again and removing and reinstalling the appliance garage that was on one section of counter. Costing several days of labor on my part. We finally opted to have someone come out and buff the damage even though they couldn’t guarantee results. It’s frustrating that if they had just done this quickly to begin with we wouldn’t have had to settle it took over a month and a half to get this somewhat resolved. That delay caused the results to be less than expected. Overall it turned out fine and the damage won’t be noticed by anyone not looking for it.
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Kevin Walton
Date: 2024-02-15 20:28:04
Highly recommended company!! I have been using Carolina custom surfaces for years for all my granite needs. They always show up as scheduled with a good attitude, impeccable workmanship and they stand behind there product! Most of all the customer service was excellent! Truly pleasant to work with. Thanks Cierra!
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Jordan Beam
Date: 2020-05-17 16:40:31
Service was great from the sales team, to the installers and office staff. Sales manager worked for an hour with us to find something we liked and from whole installation process was easy, well communicated, and on time. We'll do business with them again if I ever attempt another remodel.
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Susan Westbrook
Date: 2024-05-03 18:58:30
We have used your services a couple of times in the past so it was a no brainer to reach out to you again. Very pleased from the beginning with Cole , and Rich who made up the template and to the installers. Would highly recommend. Mark Westbrook
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Lisa Ingram
We would like to say thank you to Jerry for helping us with picking out all our countertop and working with us through every step. Thank you Mandy for helping to get us scheduled . We would like to also thank the gentlemen that came to our home and did all the measurements and giving us great recommendations on back splash and edging. It has been such a great experience to work with a business that is so professional!!! We highly recommend Carolina Custom Surfaces!!! You are blessed to have such great employees. Thanks again everyone! Lisa and Doug Ingram
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Susan Cummings
This is the second time I've used Carolina Custom Surfaces. I previously installed quartz in my bathrooms and now new quartz countertops in my kitchen. I appreciate the large number of brands and colors available to choose from. The wait for installation was short and the installation process was quick and easy. I would definitely use them again and would not hesitate to recommend them to others.
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Marsha Stamper Johnson
Great service, clean install!
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Rebecca Baltzer
Shout out to Carolina Custom. We at Hope Properties have been working with Keith Nutt at Carolina Custom for years. I highly recommend this company and they have excellent service. 100 % happy.
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Brooke May
Work was done in a very timely manner and very professionally done! Could not be happier with their work! Highly recommended!
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Cynthia C Fox
We had a wonderful experience with Carolina Custom Surfaces. Our appointment with salesman Jerry went smoothly; he showed us an enormous selection of materials. The showroom and warehouse were clean and well organized. The person who measured was precise and had the latest technology. The installers were great. We have beautiful new quartz countertops at a reasonable price!
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Jeanne A.
Date: 2024-08-29 21:01:32
10 years ago we had a kitchen remodel and chose quartz countertops from Carolina Custom Surfaces. We are very happy with the service and installation.
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Beverly S.
Date: 2020-07-03 14:10:52
I went to Carolina Custom Surfaces to look for a granite top for a new vanity. Keith Nut was extremely helpful and made the experience go far better than expected. He went above and beyond to make sure all of our needs were met. His professionalism is unmatched and we will definitely be recommending their services to everyone. John & Beverly
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Mark S.
Date: 2020-07-10 04:19:39
Unfortunately we had an unexpected bathroom remodel and did not want to go back with tile. After meeting with Jerry Smith and being presented multiple options, we decided to go with CCS. After the project was completed, we discovered a few issues. To late to go back and report, we will just have to live with them.
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Peter N.
Date: 2024-04-24 00:59:51
I was very disappointed with CCS. We contacted them for two small counter tops for our van conversion and after sending them the size and photos of the two counter tops, they replied with a quote on what it would cost and all we needed to do is bring the van in for measurements. We agreed with the quote and we called to make an appointment and the salesman Nathan Shaw said he was not able to make the appointment and the accounting dept would contact us to make appointment for measurments. We waited two days and no call, so we called Nathan Shaw and asked to make an appointment and he now said the project manager would contact us to make an appointment. Two more days went by and nothing. We called Nathan again and he said the person who handles the schedule was sick and some one else would call to get us on the books. That never happened. We then gave up with them. My guess is our job was too small for them or they underbid it and did not want our business. It was a waste of two weeks of our time. If I had the choice I would give them Zero stars or negative stars.
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Emily M.
Date: 2018-11-03 00:00:36
I wish I could give Carolina Custom Surfaces ZERO stars. We ordered a white quartz countertop with white veins (in early July mind you). The date of install was pushed back twice at the fault of CCS. When they finally came to install, they showed up WITHOUT THE ISLAND PIECE. They said it was left out in the sun and became severely discolored - clearly they don't take care of their product! They said they had to order another one for us and they'd get it here ASAP. We set a date for install and waited. Two days before install, we learned it "never showed up" at the location, and we had to wait yet again. When they finally brought island #2, it had a huge gash in it and black marks throughout. Remember - white quartz with white veins. Obviously black marks are VERY visible. We sent it back and they said they'd order another piece and get it to us right away. Took another 3-4 weeks. The next piece came (#3) and had ballpoint pen marks all over it that wouldn't come out. They had to order another piece (#4) - when that one was delivered, it STILL HAD GASHES AND MARKS ON IT! We had been going on FOUR months for this single island piece and had had enough. We were told Carolina Custom Surfaces we're going to give us the island for free (presumably so they didn't have to keep throwing money down the drain cutting island tops to our specific dimensions for them to keep getting sent back) and decided to just deal with it - we couldn't take anymore time off of work. Three weeks later we learn that Carolina Custom Surfaces LIED and are NOT going to give us the island for free, only going to give us a measly $500 off. Had we known that, we would have sent the island back and made CCS GET IT RIGHT like we deserved. They are crooks, liars, deliver poor quality product and don't stand behind their workmanship. I won't even get into how the countertop isn't sealed properly so that dirt has gotten into divots in the quartz and is now there permanently. I wouldn't recommend this place to my worst enemy. When you spend $7,500+ on redoing your kitchen counters, you expect to be happy with the results. We definitely cannot say we are happy and I will make sure ANYONE and EVERYONE that I interact with or asks for recommendations knows of our story. BUYER BEWARE!!!
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Susan V.
Date: 2017-10-16 22:35:21
This was a horrible experience! I should give them no stars. Mr. Orenstein, the sales manager, took care of me himself. The company had installed my counters twice and both times they was a drastic difference between the two pieces. When I showed the work to the new granite installers, they told me it was two different pieces of granite. Mr. Orenstein said his people made no mistakes. When he went to my new retirement home to check out the situation, he discovered I was moving into a manufactured home, I was no longer worth his time.He said to take it or leave it. I told him to take the counter back. I had waited several months to get the counter top in the first place and Carolina Custom Surfaces had a replacement counter instaled in 2 and a half days. Mr. Orenstein said they have a night shift.There were so many holes in his story about the surface ( which was polished) being wet to not being able to cut the piece any other way. The new company cut the piece so you could not even find the seam. This condescending "executive" was down-right rude to me.
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FAQ About Carolina Custom Surfaces — Based on Independent Research
What materials can I order a countertop from Carolina Custom Surfaces?
What types of spaces does Carolina Custom Surfaces fabricate countertops for?
What shapes of kitchen countertops does Carolina Custom Surfaces fabricate?
What countertop design styles does Carolina Custom Surfaces most often implement in Greensboro, NC?
What is the service area of Carolina Custom Surfaces?
What types of clients does Carolina Custom Surfaces work with?
Does Carolina Custom Surfaces have its own countertop fabrication facility?
Does Carolina Custom Surfaces offer any discounts on countertop fabrication in Greensboro, NC?
What is the price category of Carolina Custom Surfaces in Greensboro, NC?
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Carolina Custom Surfaces?
What is the fabrication and installation timeline for a countertop at Carolina Custom Surfaces?
How long does it take Carolina Custom Surfaces to prepare a quote for countertop fabrication and installation?
Does Carolina Custom Surfaces offer cutouts for sinks, cooktops, or other elements?
What guarantees does Carolina Custom Surfaces provide for its work?
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Carolina Custom Surfaces. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources. If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
Contact Carolina Custom Surfaces for a Free Estimate
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100 Landmark Dr, Greensboro, NC 27409