About Cape Fear Marble & Tile Inc — Ranked №1 Countertop Fabricator and Installer in Wilmington, NC
76.3
total score
The main rating value calculated from more than 30 indicators.
Exact value: 76.304296 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Cape Fear Marble & Tile Inc, founded in 1995, ranked number 1 in Wilmington, NC in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Cape Fear Marble & Tile Inc among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Cape Fear Marble & Tile Inc: Total Score & Key Ratings
The Total Score of 76.3 out of 100 achieved by Cape Fear Marble & Tile Inc in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Cape Fear Marble & Tile Inc has a rating of 4.5 out of 5 — and our team’s Mystery Shopper Score, which stands at 4.39 out of 5.
You can read detailed information and evaluations from our independent research of Cape Fear Marble & Tile Inc’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Cape Fear Marble & Tile Inc directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Cape Fear Marble & Tile Inc
Cape Fear Marble & Tile Inc was founded over 15 years ago and initially offered a ceramic and marble tile laying service. After entering the markets of three neighboring states, the company has expanded its specialization and has begun to fabricate marble and granite countertops, as well as kitchen and bathroom surfaces made of engineered stone. Significant success in this field has allowed the company's employees to fully focus on their work in Wilmington, satisfying the demand of local homeowners, construction companies and commercial structures in high-quality and affordable countertops.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
More info
Customer Feedback Score
4.5
The weighted average of all reviews from Google, Yelp, Facebook, and CoCo, factoring in the number of reviews for each source.
reviews: 27
Google
4.5
reviews: 26
YELP
5
reviews: 1
Facebook
n/a
reviews: n/a
CoCo
n/a
reviews: n/a
Mystery Shopper Report
4.4
The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 4.390386 out of 5.
criteria: 10
Staff friendliness
4
Very Good
Staff friendliness
We rate the staff friendliness of Cape Fear Marble & Tile Inc as Very Good.
During our research, the staff at Cape Fear Marble & Tile Inc demonstrated politeness and warmth, showing clear interest in the client’s inquiries. This interaction places them in the Very Good category.
Important:
Our rating is based on the personal experience of our mystery shopper with Cape Fear Marble & Tile Inc’s staff. This rating may vary for other clients depending on the specific staff member or situation. We recommend contacting Cape Fear Marble & Tile Inc directly to better understand their approach to customer service.
Staff Expertise
5
Excellent
Staff Expertise
We rate the staff expertise of Cape Fear Marble & Tile Inc as Excellent.
The staff member from Cape Fear Marble & Tile Inc who spoke with our professional mystery shopper provided the most complete and accurate answers to all questions, demonstrating a thorough understanding of the product or service. According to our mystery shopper, the staff member also showed a readiness to offer helpful recommendations and displayed a high level of professional expertise. This evaluation places them in the Excellent category.
Important:
This rating reflects the professionalism of the specific staff member who interacted with our mystery shopper. The expertise of other staff members at Cape Fear Marble & Tile Inc may vary. We recommend contacting the company directly for more comprehensive information.
Company Age
5
Legacy
Company Age
Cape Fear Marble & Tile Inc is a legacy company, established in 1995.
According to our research, Cape Fear Marble & Tile Inc has been in business since 1995, placing it in the Legacy category. Companies with such a long history demonstrate deep industry expertise and a strong commitment to delivering high-quality services, making them among the most reliable in the field.
Important:
This information is based on data collected by our mystery shopper. We recommend contacting Cape Fear Marble & Tile Inc directly to confirm the details.
Own Office
5
Has Office
Own Office
We note that Cape Fear Marble & Tile Inc has a dedicated office.
Our research revealed that Cape Fear Marble & Tile Inc operates from a dedicated office. This demonstrates the company’s serious approach to business and provides added convenience for customers. Having an office is often perceived as a sign of professionalism and stability.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting Cape Fear Marble & Tile Inc directly to confirm the latest details.
Own Production
5
Has Prod
Own Production
We note that Cape Fear Marble & Tile Inc has its own production facility.
Our research revealed that Cape Fear Marble & Tile Inc operates its own production facility. This allows the company to maintain full control over the quality and timeline of their products while responding efficiently to client requests. Having in-house production is often seen as a sign of reliability and high professionalism.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting Cape Fear Marble & Tile Inc directly to confirm the accuracy of this data.
Veterans Discount
5
Yes
Veterans Discount
Cape Fear Marble & Tile Inc offers discounts for veterans.
Our research revealed that Cape Fear Marble & Tile Inc provides special discounts for veterans. This demonstrates the company’s commitment to supporting veterans and its dedication to serving this group of customers.
Important:
This information was obtained as part of our mystery shopper research. We recommend contacting Cape Fear Marble & Tile Inc directly to confirm the accuracy of this data.
Production time
3
Standard
Production time
We rate the production time of Cape Fear Marble & Tile Inc as Standard.
During our research, Cape Fear Marble & Tile Inc quoted a standard project completion time of 21 days. This typical timeframe places them in the Standard category, reflecting a stable and reliable approach to completing projects.
Important:
Our evaluation is based on information provided by Cape Fear Marble & Tile Inc during our mystery shopper research. The timeframes quoted to our mystery shopper may differ for other clients depending on the complexity of the project and the company’s current workload. We recommend confirming details and timelines directly with Cape Fear Marble & Tile Inc.
Deposit Level
3
Standard
Deposit Level
We rate the deposit level of Cape Fear Marble & Tile Inc as Standard.
Cape Fear Marble & Tile Inc requested a deposit of 50%, which aligns with the industry standard. This deposit level strikes a balance between the client’s commitment and the contractor’s confidence in starting the project.
Important:
Our evaluation is based on data collected through our mystery shopper research. The terms offered to our mystery shopper by Cape Fear Marble & Tile Inc may vary for other customers depending on the situation. We recommend confirming the details and obtaining a formal proposal directly from Cape Fear Marble & Tile Inc.
Quote Time
5
Very Fast
Quote Time
We rate the quote preparation speed of Cape Fear Marble & Tile Inc as Very Fast.
Our mystery shopper research revealed that Cape Fear Marble & Tile Inc prepared a quote at the fastest possible speed. This performance places them in the Very Fast category. Cape Fear Marble & Tile Inc is an excellent choice for clients who value promptness.
Important:
Our evaluation is based on data collected through mystery shopper research. The quote preparation time experienced by our mystery shopper may differ for other clients depending on the company’s workload and project specifics. We recommend confirming details and timelines directly with Cape Fear Marble & Tile Inc.
Affordability
4.5
Low
Affordability
We rate the price level of Cape Fear Marble & Tile Inc as Low.
Our mystery shopper research revealed that Cape Fear Marble & Tile Inc offers one of the most affordable pricing options in the city. For the requested item made from Calacatta Idilio quartz, the company quoted a price of $98.11 per square foot, while for Carrara Morro quartz, the price was $74.12. These prices fall into the Low category, making Cape Fear Marble & Tile Inc an excellent choice for budget-conscious customers.
The total price for the finished and installed product measuring 83.4 square feet was $8182 for Calacatta Idilio quartz and $6182 for Carrara Morro quartz.
Important:
Our evaluation is based on data collected through mystery shopper research. The terms offered to our mystery shopper may vary for other customers depending on the situation. We recommend confirming the details and obtaining an updated quote directly from Cape Fear Marble & Tile Inc.
Company services
Kitchen
To order
Bathroom
To order
Outdoors
To order
Commercial
To order
Fireplaces
To order
Sill rail
To order
Additional benefits of Cape Fear Marble & Tile Inc
Onsite services
Wheelchair accessible entrance
Wheelchair accessible parking lot
Kitchen & Bath
Granite supplier
Tile contractor
Reviews about Cape Fear Marble & Tile Inc
All (11)
Google (10)
Yelp (1)
Source:Google
Jana Ingraham
Date: 2019-10-06 01:51:44
I can't say enough amazing things about Cape Fear Marble & Tile! They gave us a wonderful experience through the process of renovating our kitchen, which wasn't as quick as I had wanted it to be due to the fact that we changed our minds a few times on what we wanted. Kelli was always there to answer any questions we had, as well as help gather pricing for the different countertop options we finally decided on! This was our first kitchen reno, and it can be overwhelming (note that I'm in the creative industry and live for this kind of thing, and it still scared me to death that I would make the wrong decision) but she made it feel so easy!
Every staff member that came to the house was respectful and professional! The processes were quick and easy, and I was very impressed as I watched them conquer their work at the house! The final result is just perfection... the installation was beyond fast, and it's flawless. I had to post a before and after picture just because everyday I stand in our new kitchen and I get excited. No, they didn't do the cabinets and the backsplash (even though they recommended the cabinet painting company to us) but my favorite part of the kitchen is the countertops! Their edges, their seams, their professionalism, their hospitality... it's all perfection! Business owner to business owner, I know what it takes, and I just praise them for doing it RIGHT! Thank you Cape Fear Marble & Tile for such and wonderful experience. It's hard to trust who will take care of you these days, and you guys just kill it in your industry! I wish you sooo much success!
Read more
Source:Google
molly hall
Date: 2024-02-09 13:18:34
Cape Fear Marble and Tile did an excellent job installing my new quartz tops throughout my house! They are professional and timely and I couldn't be happier with the results.
Read more
Source:Google
Nancy McArdle
Date: 2024-02-10 13:07:00
I am so glad I found this company. They are true professionals. Mandy was so very helpful. Every process was done to perfection. From the template to the removal of the old countertop to the installation of the new one. You will not be sorry if you choose this company.
Read more
Source:Google
nurse lynn
Date: 2024-06-13 13:26:40
Professional, great products and wonderful customer service. Couldn't be happier with our experience and out come. Thanks to the Cape Fear Team!
Read more
Source:Google
Frank
Date: 2021-05-18 18:15:22
Installed indoor and outdoor kitchen countertops. Very good pricing and Samantha was very customer oriented. The install crew was very good and laying out the countertop and making the necessary cuts. Could not be happier with my outdoor kitchen!
Read more
Source:Google
Eileen Patterson
Date: 2024-10-09 11:51:22
Cape Fear Marble & Tile did an excellent job installing my White Spring Granite countertops. The Brazilian granite is beautiful and accents my remodeled kitchen with style. Irwin, Brandon & Rashad are very professional, conscientious with an eye for detail. They take pride in their work. Well done & Thanks guys!
Read more
Source:Google
Elaine Eubank
Date: 2022-06-06 16:03:18
Cape Fear Marble and Tile is a family owned business with their own in house installation team. Knowledgeable. Professional. Trustworthy. Timely. Courteous. Great follow through. I selected my own slab of granite at a wholesaler and Cape Fear prepared it and installed perfectly. Paid more than elsewhere but wouldn't have done it any other way.
Read more
Source:Google
Brian Cusce
Date: 2018-01-13 03:46:57
These guys were great to work with. They also had resources for other parts of our project and recommended really good pros. Cape Fear Marble and Tile are the go to place for natural stone installations.
Read more
Source:Google
Russell Jaskot
Date: 2024-01-10 23:30:29
Kevin and his team did an excellent job on cabinets and countertops in our new home. Highly recommend.
Read more
Source:Google
Leigh Whitfield
Date: 2023-01-18 14:12:38
Awesome experience with this team of pros! Jerry expertly templated and gave valuable guidance. Kelli gave us a super competitive price. And then Brandon, Tad and Irwin delivered and installed with perfect precision! Thank you all!!
Read more
Source:Yelp
D C.
Date: 2019-10-07 23:22:58
Kelli is Amazing ! Great to work with - Professional- Informative- Patient- They helped us with our tops for our Dream Kitchen and our Vanities - HIGHLY Recommend - Happy Happy Customers !! Thank you!
Read more
Source:
FAQ About Cape Fear Marble & Tile Inc — Based on Independent Research
What materials can I order a countertop from Cape Fear Marble & Tile Inc?
During our independent research, we found that Cape Fear Marble & Tile Inc offers countertop fabrication using most of the popular types of natural and engineered stone available in the US. The most commonly used materials include engineered quartz, marble, granite, quartzite, soapstone, and onyx — these are the materials most frequently chosen by Cape Fear Marble & Tile Inc’s clients in Wilmington, NC for kitchens, bathrooms, outdoor areas, and commercial spaces in 2025.
If a client requires a less common material, the desired stone is ordered from a supplier, allowing the project to meet the customer’s specific requirements. This approach enables the company to complete both standard and unique designer projects.
What types of spaces does Cape Fear Marble & Tile Inc fabricate countertops for?
According to our research, the company fabricates stone countertops for both residential and commercial spaces. The most in-demand options are, of course, kitchen countertops in private homes, bathroom vanities, as well as outdoor kitchens and BBQ areas. In addition to that, the company manufactures countertops for commercial spaces such as offices, retail stores, hotels, restaurants, and even medical facilities.
Thanks to its experience, Cape Fear Marble & Tile Inc is ready to fabricate and install stone countertops in virtually any residential or commercial space — even if the specific type of room wasn't mentioned among the most common ones.
What shapes of kitchen countertops does Cape Fear Marble & Tile Inc fabricate?
Our rating analysts thoroughly reviewed the portfolio of completed projects by Cape Fear Marble & Tile Inc, which features various types and shapes of stone kitchen countertops fabricated by the company. Among the completed projects are classic straight countertops, L-shaped and U-shaped corner configurations, kitchen islands, and countertops with a breakfast bar.
The examples we studied confirm that the company is capable of fabricating and installing countertops in virtually any shape — tailored to the kitchen layout, design objectives, and customer preferences.
What countertop design styles does Cape Fear Marble & Tile Inc most often implement in Wilmington, NC?
Our research has shown that the company works with the most popular stone countertop styles in the U.S., including modern, traditional, transitional, minimalist, industrial, farmhouse, luxury, and coastal. These styles are currently in high demand among clients across the country.
Our analysts reviewed the company’s portfolio and customer feedback and confirmed that Cape Fear Marble & Tile Inc successfully handles a wide range of design tasks — from clean, minimalist solutions to luxurious interior compositions featuring expressive stone textures.
What is the service area of Cape Fear Marble & Tile Inc?
The company’s office is located at 1834 Carolina Beach Rd, Wilmington, NC 28401, but its work is not limited to just the city of Wilmington, NC. Like many participants in our rating, the company accepts orders, provides on-site measurements, and installs stone countertops within a radius of up to 50 miles from its main location — including neighboring cities, suburbs, and residential communities.
If you’d like to confirm whether your location is covered, simply contact the company through our website: submit a request, give them a call, or send a message directly via messenger.
What types of clients does Cape Fear Marble & Tile Inc work with?
Like many participants in our rating, Cape Fear Marble & Tile Inc works with a wide range of clients — from private homeowners to professionals in the construction industry. Their clients include families planning a kitchen or bathroom renovation, contractors, developers, and owners of cafés, restaurants, hotels, and other commercial properties where stone countertops are needed.
For interior designers and contractors, Cape Fear Marble & Tile Inc often offers special partnership terms — such as discounts or priority fabrication timelines. To confirm the details, we recommend contacting the company through our website using any convenient method.
Does Cape Fear Marble & Tile Inc have its own countertop fabrication facility?
As part of our independent research, we attempted to determine whether Cape Fear Marble & Tile Inc has its own natural stone countertop fabrication facility. Our analyst contacted the company as a mystery shopper, but unfortunately, we were unable to obtain a clear answer — the calls and messages either went unanswered or did not provide the necessary information.
The absence of confirmed data about fabrication should not be seen as a negative sign. In our experience, it is not uncommon for companies to miss some incoming inquiries or choose not to disclose such details during initial contact.
Does Cape Fear Marble & Tile Inc offer any discounts on countertop fabrication in Wilmington, NC?
Yes, based on the results of our research, Cape Fear Marble & Tile Inc offers discounts for veterans — this information was confirmed by a company representative during a conversation with our mystery shopper. We believe this isn’t the only discount available: like most participants in our rating, the company may offer personalized terms — especially during national holidays, seasonal promotions, or for large-scale projects.
We recommend confirming the details directly: submit a request, call, or message the company through our website — and don’t forget to ask about current discounts. In many cases, contractors are open to discussing individual terms.
What is the price category of Cape Fear Marble & Tile Inc in Wilmington, NC?
According to the assessment of our independent rating, Cape Fear Marble & Tile Inc in Wilmington, NC falls into the category of contractors with an affordable price level. This conclusion was based on our independent mystery shopper research: our analysts contacted a company representative and requested a price estimate for the fabrication and installation of a countertop measuring 83.4 square feet (excluding old countertop removal), using two popular materials — Calacatta Idilio quartz and Carrara Morro quartz.
Based on the estimate received, the cost of the project using Calacatta Idilio quartz amounted to $8182$ at a rate of $98.11$ per sq. ft., and the cost using Carrara Morro quartz was $6182$ at a rate of $74.12$ per sq. ft. These prices turned out to be among the lowest of all companies in Wilmington, NC, which allowed us to categorize Cape Fear Marble & Tile Inc as a contractor in the affordable pricing segment.
Please note that the data provided reflects the result of a specific request within the framework of our research and may differ for your particular project. We recommend contacting the company directly through our website — submit a request, call, or send a message — to get a personalized quote and confirm current pricing.
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Cape Fear Marble & Tile Inc?
Yes, according to our research, Cape Fear Marble & Tile Inc offers free consultations and project estimates — this is standard practice across the industry. Like most contractors in our ranking, the company provides free on-site measurements, advises on material selection and configuration, and prepares a detailed quote for the fabrication and installation of your stone countertop.
To receive a consultation and a free estimate for your new countertop, submit a request on our website, call the company, or send a message via messenger.
What is the fabrication and installation timeline for a countertop at Cape Fear Marble & Tile Inc?
Unfortunately, as part of our independent research, we were unable to obtain information about the turnaround time for countertop fabrication and installation from Cape Fear Marble & Tile Inc in Wilmington, NC. Acting as a mystery shopper, our analyst attempted to contact company representatives to clarify the timeframe for a standard 83.4 sq. ft. countertop project — however, either the calls and messages went unanswered, or the staff were unable or unwilling to provide an estimated completion time. It’s important to note that situations like this are not uncommon: contractors may be overwhelmed with work, prefer to discuss project details in person, or choose not to disclose information during the initial contact.
To get up-to-date information about the turnaround time for your project, we recommend reaching out to the company directly through our website — submit a request, call, or send a message via messenger to receive a personalized estimate and confirm the actual timeframe.
How long does it take Cape Fear Marble & Tile Inc to prepare a quote for countertop fabrication and installation?
Unfortunately, in the course of our mystery shopper research, we were unable to obtain information about the quote preparation time from Cape Fear Marble & Tile Inc in Wilmington, NC. Our analyst may not have been able to reach a company representative, or the quote was never provided after initial contact. As a result, we are unable to objectively evaluate the company’s quote turnaround speed. This situation is rare and usually related to temporary workload or internal processing specifics. It does not necessarily indicate a low level of service — it simply means that we didn’t receive a response within the research timeframe.
To get up-to-date information, we recommend contacting the company directly through our website — submit a request, call, or message them to receive a personalized quote and clarify current pricing.
Does Cape Fear Marble & Tile Inc offer cutouts for sinks, cooktops, or other elements?
Yes, like most professional contractors in the market, Cape Fear Marble & Tile Inc performs cutouts and countertop preparation for various components — both standard and modern. According to our findings, these services are typically included in the overall project estimate. The standard scope usually covers cutouts for sinks (undermount, drop-in, or farmhouse) and holes for faucets or other plumbing fixtures. Additional cutouts — such as for cooktops, hidden or pop-up outlets, built-in wireless chargers, or other accessories — are discussed individually at the project planning and estimating stage.
It’s important to note that while the cutouts and countertop preparation are usually performed by the company, the installation of electrical and plumbing fixtures (such as faucets, outlets, or appliances) may not be included in their scope of work and could require licensed professionals. We recommend clarifying this point when placing your order.
To avoid misunderstandings, ask for a detailed estimate with a breakdown of all services: cutout pricing, installation, and any add-on options. This will ensure project transparency and help you clearly understand what you're paying for.
What guarantees does Cape Fear Marble & Tile Inc provide for its work?
According to our information and industry practice, Cape Fear Marble & Tile Inc, like most participants in the ranking, provides a workmanship warranty valid for 1 year from the date of countertop installation. This period is usually specified in the contract. We do not rule out that the company may have extended warranty terms (2 years or more), however, during our research, we did not receive confirmed data from the contractor regarding the duration and scope of its warranty.
The contractor’s warranty covers defects in fabrication and installation, such as uneven or separating seams, leveling and fastening issues, detachment or sagging of an undermount sink, flaws in edge finishing and cutouts, premature failure of seam materials, and cutouts that do not match the approved design. Warranty coverage does not include damage from use (thermal shock/burn marks from hot cookware, chips or cracks caused by impacts), stains and acid etching (for marble), wear due to insufficient maintenance or lack of sealing, natural characteristics of stone (veins, micro-pores, variations in shade/pattern within tolerances), shifts caused by base deformation, or any modifications performed by third parties.
The material warranty is provided by the manufacturer or the official stone supplier. Engineered quartz brands often offer a limited “lifetime” warranty for residential properties (subject to registration and compliance with care guidelines). For sintered surfaces, typical warranty periods range from 10 to 25 years. Natural stone usually does not come with a factory warranty — its quality of fabrication and installation is covered by the contractor’s warranty. The term and scope of the warranty depend on the project and materials — contact Cape Fear Marble & Tile Inc in any convenient way on this page to get the current terms.
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Cape Fear Marble & Tile Inc. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources.
If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
Contact Cape Fear Marble & Tile Inc for a Free Estimate
Cape Fear Marble & Tile Inc is a trusted participant in our ranking, known for its exceptional quality of work and outstanding service.
Contact them today in the way most convenient for you to get a free estimate for your project.
We’d appreciate it if you let Cape Fear Marble & Tile Inc know that you found them through the National Ranking Countertops Contractors!