Cabinets & Granite Direct
since 2002
Examples of works performed by Cabinets & Granite Direct
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About Cabinets & Granite Direct — Ranked №5 Countertop Fabricator and Installer in Cleveland, OH
total score
Exact value: 68.00537 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Cabinets & Granite Direct, founded in 2002, ranked number 5 in Cleveland, OH in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Cabinets & Granite Direct among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Cabinets & Granite Direct: Total Score & Key Ratings
The Total Score of 68.01 out of 100 achieved by Cabinets & Granite Direct in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Cabinets & Granite Direct has a rating of 4 out of 5 — and our team’s Mystery Shopper Score, which stands at 3.76 out of 5.
You can read detailed information and evaluations from our independent research of Cabinets & Granite Direct’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Cabinets & Granite Direct directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Cabinets & Granite Direct
This company will bring your ideas for the layout and ambiance of your kitchen to life by collaborating with you on the project. They will exactly create the appearance and sensation you want. In addition to building custom cabinets, they also install countertops, such as granite and marble. Since 2004, they have been providing customers with a varied assortment of countertops and cabinets of a high standard. They provide reasonable rates as well as the quick installation for the countertops. You can be sure that the countertop you buy from them will be of the finest possible quality at a price that is still within your budget range.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
Customer Feedback Score
reviews: 89
YELP
reviews: 14
reviews: n/a
CoCo
reviews: n/a
Mystery Shopper Report
Staff friendliness
Staff Expertise
Company Age
Own Office
Own Production
Veterans Discount
Production time
Deposit Level
Quote Time
Affordability
Company services
Kitchen
Bathroom
Outdoors
Commercial
Fireplaces
Sill rail
Additional benefits of Cabinets & Granite Direct
Onsite services
Debit cards
Wheelchair accessible
Accepts Credit Cards
Private Lot Parking
Bike Parking
On-site services
Cabinetry
Kitchen & Bath
Cabinet maker
Cabinet store
Countertop contractor
Countertop store
Furniture store
Granite supplier
Kitchen remodeler
Reviews about Cabinets & Granite Direct
All (27)
Google (11)
Yelp (16)
Phyllis Obrock
Date: 2024-12-28 15:52:10
We just completed a kitchen remodel with cabinets and granite direct. We had an awesome experience with them. I was in the store many times choosing the granite and making plans. The whole staff is so helpful and nice. The granite work that they did on our kitchen is stunning. Everyone from the people who measured to the people who did the installation are knowledgeable, helpful and friendly. The results are stunning.
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Barbara Okurowski
Date: 2019-04-03 16:07:43
It was a pleasure working with Stephanie and Ed from Cabinets & Granite Direct. I would highly recommend this company. The installers did an amazing job installing the granite in my kitchen. The communication between Stephanie, Ed and the installers were all very good. Any concerns, or questions I had (and I had a lot) were answered immediately. Installers and sales people all did a wonderful job and very professional. Great customer service! Thanks again for your help and my new kitchen. I love it!
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Tim Czaruk
Date: 2024-02-06 16:53:04
Purchased granite countertops. I was very happy with the price, service, installation, and quality.
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V LS90
Date: 2024-12-22 15:20:00
We used them several years ago for our kitchen countertops and while the sales rep on site was very pleasant and helpful, the final result after installation is less than ideal. There is a very slightly seam and the silicone they used in the crack has discolored and shrunk down. To make matters worse, after less than 5 years, our sink just literally fell out from under the countertop. Poor craftsmanship and installation as 3 of the 4 brackets holding it in place basically simultaneously fell out of the granite. It’s not worth the cost savings to use them unless you’re looking to achieve a subpar result and have to fix things far sooner than expected.
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Meredith Finnegan
Date: 2021-12-14 15:25:42
This is our 2nd time using CGD. Have had a great experience both times. Our sales rep Bianca was great and explained everything thoroughly so we knew what to expect. The process from paying to install was flawless even when we had to push back our measure/install a couple of weeks due to delays on our end. Highly recommend!
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Nick Mullen
Date: 2019-01-17 01:34:50
From the minute my wife and I talked to a sales person to the point we the countertops were installed, everything went smoother than I thought possible. Installers were great and the sales people did a great job servicing us. I would highly recommend them. We will go back for any future counter top needs. (We did not get our cabinets from them, but will consider it if we ever have a need them in the future based on our experience)
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Bobby Washington
Date: 2022-10-07 01:35:19
These cabinets are nice and look same as when we installed 2 years ago. Good quality,delivered with care. Since the initial installation, the team at CGD have been available for questions - and even a fantastic repair job after I accidentally dropped some components on the edge of the cabinets.
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Aerial Artistry
Date: 2022-03-24 17:34:03
I can't believe how easy it was to work with the team over here I got exactly what I wanted with the shortest delivery time possible and the highest craftsmanship available I am more than pleased with my purchase thank you again for being so kind and not wasting my time and getting me exactly what I visioned
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Patricia Walker
Date: 2023-06-07 19:03:48
I purchased granite countertops. From writing up estimate to installation everything went smoothly. Ed did great and a big shout out to Logan and Dwayne for an excellent job done!! Would definitely recommend for the value, half of what Home Depot or Lowes would have cost . I’m very pleased!
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Bhavish Venkat
Date: 2023-07-15 00:06:13
I got my granite with them and quality is good but the service and sales person communication is really bad. When we were there 3 times and finalized everything the invoice was raised all good but when they came to install they said they will not remove the old stone as they were not responsible and they left with out informing me. I wasted my day with disappointment. They the sales person said they will come again and will remove the old stone and she did not tell anything about the payment to remove the old stone and plumbing and they charged my credit card for removal of stones. I am so so disappointed with the sales person as they were so irresponsible to inform the customer about these things. I will never recommend anyone to this store.😡😡😡 My name is Bharathi Viswanathan. If that helps to see my details and purchases.
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Bridget Newman
Date: 2022-10-15 01:26:37
Very well made and packaged to arrive safely. CGD is the best! My wife and I just remodeled our home, and the team took great care of us. Honest pricing, great quality, and fantastic customer service. We initially had our kitchen countertops replaced, but we’re so pleased with the results that we ended up having them replace our laundry room countertops as well.
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Phyllis O.
Date: 2024-12-28 15:35:30
We just completed our kitchen remodel with cabinets and granite direct. I interacted with many employees and visited the store multiple times while making my choice of granite. Everyone was so polite and helpful. The finished product is gorgeous! The cutout work is flawless. The installation was easy and the installers were very competent and pleasant. I tell everyone I know that if they're looking for countertops to go to cabinets and granite direct.
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James N.
Date: 2022-09-14 18:50:47
We had an issue with the stone that we bought for our center island and didn't know what or if anything could be done to make it look the way we had dreamed it would look after talking with Stephanie about it she sent over Nathan Noelker to take a look at it well Nate must be a magician because he worked his magic on it and it now looks amazing just like we had hoped thanks to Stephanie and Nate we are completely satisfied and ready for our next purchase from them thank you CGD for everything you did for us you have all our Bussiness and I will recommend you to my friends and family Jim and Diane Naso.
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Philip V.
Date: 2020-12-07 18:33:59
Love my new dolomite countertops and cabinets. Angela help guide and create the custom kitchen I have been dreaming of. Excellent craftsmanship, quality and price. Thanks CGD for my dream Kitchen!
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George K.
Date: 2016-04-02 19:17:50
I have done 5 kitchens and 2 baths with them and they do a really good job!! Very satisfied with their work and customer service!!
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Mike C.
Date: 2016-04-01 04:27:17
Just got my kitchen redone be cabinets and granite direct, excellent customer service, 1 cabinet was wrong but they fix it right away, I love my new kitchen. Stephanie w and Stephanie Rutti are on the same team, thank you two for making my kitchen affordable and adorable.
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Kathy S.
Date: 2016-03-31 19:54:59
Great place! Everyone is very friendly and helpful. Showroom is beautiful. The installers were very courteous and did a wonderful job on my home. Would recommend to others!!! All together great experience.
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Tony S.
Date: 2019-11-19 19:01:15
When I walked into CGD, I wasn't greeted or even asked if I needed help. I was about to leave. But, I was impressed by the show room, so I decided to look around and see what kind of Granite they had. I must say they have great prices. When I was ready to ask question I walked over to a young lady by the of Angela M. She was very pleasant and ended up being very helpful. She was professional and knew what she was talking about. I ended up being happy, so I didn't run for the hills. The guy that came over to measure my countertops was very knowledgeable and more then happy to answer all my questions. I just recently had my countertops installed by Art and his partner from CGD. These two guys did an excellent job on my countertops and were very helpful and explained what I had to do next to seal my Granite countertops. I think CGD could improve their customer service and how to greet the customers as they walk in. Other then that, I was a very satisfied customer. Tony
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Mike S.
Date: 2017-09-02 14:00:14
Great selection. Walked in, employees looked like I was bother them. Walked around the store, no one said anything to me. I was tempted between calling them out or leaving. I didn't want to interrupt there conversation, so I left. There was about ten employees and no customers...
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Michael S.
Date: 2017-06-22 19:56:19
Bottom line - I would not use this company for any reason. My wife and I are performing a total home renovation, and needed a granite kitchen countertop, so we came to Cabinets and Granite Direct. Initially we worked with Ed, who was really great and easy to work with. He did a good job of explaining our options, choices, trade-offs, etc. We were at the point where we were ready to schedule measuring and install, but wanted to confirm a few small points and select the slab we wanted. We visited the store, and Ed was on vacation, and wouldn't be available for another 5 days. Given our timeline, we couldn't wait 5 days, and asked to speak with somebody else. They actually refused to help us. The receptionist went to one of the salespeople who balked when she found out she wouldn't get a commission for her 5 minutes of work. Connie also refused to help us, and the receptionist told us we'd have to come back the following week. We explained our timeline, and informed her that we'd walk if they wouldn't help us. The receptionist tried calling a 3rd sales rep who also refused to assist us. At least 2 of the 3 salespeople weren't actually doing anything, just sitting at their desks. If a company treats you like this *before* they have your money, what type of treatment do you expect after the sale? Their counter installations may look amazing (I have no idea), but I would never recommend this place to anyone, stay away.
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Angela W.
Date: 2024-02-19 18:10:57
Walked in there today and was not greeted by anyone. We had our kitchen countertop done by them about five years ago. Today, they were completely unhelpful regarding our bathroom project. They don't do measurements and they don't install cabinets that they sell. Super unhelpful, didn't provide referrals to partners that do the work for them. Go somewhere else that provides full service.
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Jacqueline R.
Date: 2022-06-26 21:00:53
I put a 70% deposit on some granite but had to wait 3 weeks to have measurements taken. Unfortunately the first available appointment was during my 10-day vacation so I provided the name and phone number of my contractor since he would be the one to meet the measurer. Of course, CGD missed the 3-hour window and didn't call ahead. When I called to report that no one showed up, I was rudely told that "when you're the 4th stop of the morning, you can't expect us to be on time." I had a few choice words for the operator who told me I was extremely rude. No, failing to keep an appointment, call ahead to make other arrangements, or apologize for your lack of professionalism is rude. I got my refund and took my business elsewhere. When I returned to town, I went to Mario Stone who measured the next morning and installed a week later. I got a nicer looking piece of granite for only $50 more than CGD. Mario Stone was on time, did a beautiful job installing, and communicated with me every step of the way. I should have gone to them first.
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Jennifer Q.
Date: 2021-06-05 17:50:14
We walked in and at least 10 employees were sitting at desks. Not one if them would even look up or say hello. Looked through the whole store and was not acknowledged once. I will take my business anywhere but here!!
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Eli J.
Date: 2019-11-08 21:42:02
Don't walk but run away to someone else. Be prepared to have a lack of communication or consultation on your purchase. We received incorrect measurement on our countertops and the wrong edge and was made to feel like we were inconveniencing them. Received a $5k quote that turned into $7k overnight. No clarity on the invoices, pricing definitions and expectations. I know remodeling is always a tough process but this raised the bar on what bad looks like.
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Sharon R.
Date: 2019-01-03 21:57:53
After a previous visit to CGD, I came back to the showroom on January 2nd, 2019 to place an order. After waiting at least 15 minutes for a representative to assist, I asked someone if they could help us. He said he would be with me shortly, yet he made no attempt to help me. As a matter of fact, when a young couple walked into the store at least half an hour after my arrival, this same representative went directly to the couple to offer his assistance. I know that other representatives heard my dismay as I commented on how rude it was to be completely ignored, yet no one attempted to help as I continued to wait. I then went down the street and placed an order with a competitor who was more than happy to assist. While an overall very disappointing experience, I took it as a fortunate turn of events as I am certain that such a complete lack of customer service would be reflected in doing business with CGD. I would suggest anyone shopping for granite not to waste their time visiting CGD.
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Rosa D.
Date: 2018-08-18 16:06:45
We went in to purchase some granites counter tops cash in hand, walked around entire store and no one even acknowledged us we walked out just like we walked in. Not even a hello. Going to the competition down the road on brookpark
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Alan A.
Date: 2014-09-06 15:08:59
Worst installation ever! Installers did major damage to brand new kitchen hardwood floors and the company will not repair or even acknowledge that they have a responsibility.
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FAQ About Cabinets & Granite Direct — Based on Independent Research
What materials can I order a countertop from Cabinets & Granite Direct?
What types of spaces does Cabinets & Granite Direct fabricate countertops for?
What shapes of kitchen countertops does Cabinets & Granite Direct fabricate?
What countertop design styles does Cabinets & Granite Direct most often implement in Cleveland, OH?
What is the service area of Cabinets & Granite Direct?
What types of clients does Cabinets & Granite Direct work with?
Does Cabinets & Granite Direct have its own countertop fabrication facility?
Does Cabinets & Granite Direct offer any discounts on countertop fabrication in Cleveland, OH?
What is the price category of Cabinets & Granite Direct in Cleveland, OH?
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Cabinets & Granite Direct?
What is the fabrication and installation timeline for a countertop at Cabinets & Granite Direct?
How long does it take Cabinets & Granite Direct to prepare a quote for countertop fabrication and installation?
Does Cabinets & Granite Direct offer cutouts for sinks, cooktops, or other elements?
What guarantees does Cabinets & Granite Direct provide for its work?
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Cabinets & Granite Direct. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources. If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
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4979 W 130th St, Cleveland, OH 44135