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Colorado Springs, CO City Rating: We have identified this city as the primary city for this contractor.

Builders Custom Counter, Inc.

since 1995

Examples of works performed by Builders Custom Counter, Inc.

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About Builders Custom Counter, Inc. — Ranked №4 Countertop Fabricator and Installer in Colorado Springs, CO

61.6

total score

The main rating value calculated from more than 30 indicators.
Exact value: 61.596941 out of 100.

According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.

Builders Custom Counter, Inc., founded in 1995, ranked number 4 in Colorado Springs, CO in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.

We included Builders Custom Counter, Inc. among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.

Builders Custom Counter, Inc.: Total Score & Key Ratings

The Total Score of 61.6 out of 100 achieved by Builders Custom Counter, Inc. in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Builders Custom Counter, Inc. has a rating of 3.9 out of 5 — and our team’s Mystery Shopper Score, which stands at 3.46 out of 5.

You can read detailed information and evaluations from our independent research of Builders Custom Counter, Inc.’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Builders Custom Counter, Inc. directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.

General information about Builders Custom Counter, Inc.

Trends in interior design change over time. Thus, premises require renovation. If your kitchen or vanity looks outdated, contact Builders Custom Counter, Inc. The company deals with projects for commercial and private sites. The brand is a professional supplier and manufacturer of furniture pieces from natural stone. Workers fabricate quartz countertops using modern machinery to preserve the material’s strength and physical properties. Designers provide a wide choice of patterns. Countertop installation is included in the cost. Original countertops will serve as room decorations and last for many years.

Disclaimer:

The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.

When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.

More info

Mystery Shopper Report

3.5

The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 3.460087 out of 5.
criteria: 10

Staff friendliness

3

Good

Staff Expertise

3

Good

Company Age

5

Legacy

Own Office

5

Has Office

Own Production

5

Has Prod

Veterans Discount

5

Yes

Production time

4

Fast

Deposit Level

1

Very High

Quote Time

1.7

Slow

Affordability

3.8

Below Average

Company services

Kitchen

service-kitchen To order

Bathroom

service-bathroom To order

Outdoors

service-outdoors To order

Commercial

service-commercial To order

Fireplaces

service-fireplaces To order

Sill rail

service-sill_rail To order

Additional benefits of Builders Custom Counter, Inc.

Identifies as veteran-owned

Identifies as women-owned

Small business

Delivery

In-store pickup

Onsite services

Wheelchair accessible entrance

Wheelchair accessible parking lot

Assembly service

Service guarantee

Wi-Fi

Free Wi-Fi

Checks

Credit cards

Debit cards

Accepts Credit Cards

Latinx-owned

Women-owned

Veteran-owned

Offers Military Discount

Open to All

In store shopping

In store pickup

Countertop store

Cabinet maker

Cabinet store

Flooring store

Granite supplier

Kitchen remodeler

Woodworker

Woodworking supply store

Reviews about Builders Custom Counter, Inc.

All (17)

Google (12)

Yelp (5)

Source: icon-google Google
avatar

Mike Warmouth

Date: 2018-09-14 21:17:35

Really love what the folks at Builders Custom Counter did for our kitchen. It looks like a Model would look like, if we moved into one as everything is so well done! Can't say enough good things about the results and the owners who helped make it all happen! They also helped us remodel our bathrooms and bedrooms. All exceeded our expectations. Awesome job!

Source: icon-google Google
avatar

andrew coleman

Date: 2021-10-20 03:21:14

Can’t speak highly enough of BCC. I am a service provider myself (plumbing), so I’m well aware of the gamble that is hiring someone to work in your home. From start to finish, BCC was overly attentive to our needs/desires, incredibly friendly, very precise with their multiple arrivals, offered very competitive pricing against their competition, and really just a pleasure to work with all-around. Our new tops required a bit of ‘special’ attention that equated to what I’m sure is a much longer time than usual spent on the measurement process. This is where I have to give Jeff a big shout out. Not only did he put his expertise on display, he did something that was more important to me (as the customer). Jeff let me offer my two cents (despite me being nearly completely naive to this particular trade/process), and he was cooperative and understanding in my attempt to formulate the ‘best’ idea regarding the measurements and final cut. In the end, Jeff masterfully navigated my input / trying to wrap my head around the intricacy of their craft, and we arrived at his original advice (he made SURE it all made sense to me). When it came time to visit the showroom and pick out a final top via their massive selection and larger samples, their entire staff was more than willing to host myself, wife, and four kiddos (suckers and mints to keep them busy). They all seemed more than eager to let us take as much time as we needed to make up our mind. As we all know, this process can take a while when trying to land on a final look for your most used space in your home, so that was a gesture that was well-received by us. Point is, these guys care. They take the time that others possibly won’t. Their pricing is competitive. They love the process (new tops definitely isn’t a point-and-shoot thing, it takes time and thought). Can’t recommend them enough!

Source: icon-google Google
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Jenny Lydiatt

Date: 2018-09-14 15:10:42

This place was amazing! The design team was very patient with me and my indecisiveness. They made excellent recommendations and worked with our unique color scheme. The installation crew was very professional and worked long hours to minimize our kitchen downtime. Their prices were excellent and they helped me make adjustments to make it all affordable. I would highly recommend this team and this company and we will definitely be using them again.

Source: icon-google Google
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La Mas Chambers

Date: 2019-02-22 22:38:24

Customer service at this place is awesome! Also, they took so much time to help me with color choices and offer great advice on where to get home decorations. This place beats box stores any day! You cannot beat people who care. Did I mention the cost and time frames were better than expected. I will be calling them for my down stairs bathroom remodel as well. They are the best! Can't say enough about this company!

Source: icon-google Google
avatar

AJ Craig

Date: 2020-01-16 16:09:33

**Updated for business's response** Plumber showed up well after 7PM to install the sink fittings- my window was from 4-6PM. He "worked" for 90 mins before declaring the brand new faucet (purchased at Costco not craigslist and was still sealed upon your plumber's arrival) was the problem. Attempted to charge me an hourly fee (Already paid $525 for the visit via BCC) to finish the work more than 36 hours later. Had he shown up on time and if the faucet was really to blame, I could have replaced the faucet in less than 20 mins, and he could have completed install. NO ONE returned a phone call. Installers were also late by more than an hour. Counters are fine- customer service is simply not there. I was not satisfied with a meager $275 discont, which I only got after I stopped payment on the check. I will certainly go out of my way further dissuade people from your business.

Source: icon-google Google
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Biggie Bigs

Date: 2023-10-20 20:26:27

The experiences here with customer service has been above and beyond excellence. The owners and the staff are amazing! The way this company works is fabulous and I will be coming back!

Source: icon-google Google
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Laura Martinez

Date: 2024-07-12 19:33:48

The customer service was outstanding and the product exceeded my expectations. Project was finished on time and professionally. I would highly recommend them to my family and friends.

Source: icon-google Google
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maggie Gould

Date: 2024-07-21 17:15:43

We remodeled kitchen with all new cabinets, countertops and appliances. This team was amazing! They kept us updated and we now have beautiful cabinets & granite countertops. We are thrilled at professionalism and we stayed in budget. Definitely recommend them!

Source: icon-google Google
avatar

Tess Leach

Date: 2024-07-13 03:40:30

Great experience all around. A family owned and operated company where they truly care about their product and customers. So grateful to have found Kat and Jeff and excited about our new kitchen!!

Source: icon-google Google
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Monique Smith

Date: 2018-09-14 17:58:20

Thank you guys for a job well done! This was the kind of professionalism and top notch customer service that is greatly appreciated. You delivered my dream and vision well within my family’s budget! You were courteous of my time and met all deadlines. Your guys were extremely respectful of my home and especially my family. Glad to let my friends and family know. . Working with you is getting the better than the rest!!!

Source: icon-google Google
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Meghan Merrick

Date: 2024-07-10 02:03:15

Cannot recommend strongly enough to avoid this business and its staff. Rude, hostile, and completely unwilling to take responsibility for the mistakes they made that resulted in us losing $8,500 worth of granite counters, a week out from templating and installation. Absolutely horrendous and appalling levels of ineptitude. Edited to include response to business: actually, my husband called you twice during this process to acknowledge the quote and move forward. We also spoke with Bedrosians who spoke with you regarding the stone on hold to move forward. We asked you specifically if we needed to put down a deposit and your representative told us it was not required. There was zero communication on your part about a contract or a 30-day expiration on the hold. Nor did you speak with us prior to the expiration which was only last week. We would have more than happily put our deposit down when we asked you. And then to be told today it was our fault while your representative failed to take any responsibility or apologize is ridiculous. We've already taken our business elsewhere and paid a deposit. I encourage everyone else to go elsewhere too.

Source: icon-google Google
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Cathy Kautza

Date: 2020-02-12 02:05:30

Love this company! Kat helped me take a vision and make it come true! Her eye for detail and style inspired my beautiful bathroom. Without her expertise and guidance it wouldn't have happened. Jeff got the custom counter and sink combination fitting perfectly in a limited space. Overall I couldn't have the fabulous bathroom I do without them. I highly recommend them and their exceptional company.

Source: icon-google Yelp
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Jess R.

Date: 2021-05-28 19:52:34

This is a great place to go for your counter tops. We are doing a remodel on a house and we needed a simple fix on a counter top and this was the only place that would help us out. The staff is so friendly and helpful! I don't know what I would have done without Sean and Jeff there to help us out. Thank you for a great counter top!

Source: icon-google Yelp
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Anthony H.

Date: 2024-11-01 22:40:45

Absolute TRASH company. Customer service literally doesn't exist. They are rude. They lie. They literally act like they are trying to go out of business. If my only two choices were leaving old crappy countertops vs getting new ones and them, I would keep the old crappy ones for the rest of my life. I wouldn't even use them again if they offered to do everything I could think of for free. These are not good people, and they don't deserve to be in business.

Source: icon-google Yelp
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Ron G.

Date: 2022-01-05 23:37:17

Went to this place as it was referred by Home Depot. Got there and reception was rude. I just wanted a quote which OMG it was like pulling a needle out of a haystack. The price for just a 8ft laminate counter top was 3x the price than Lowe's or Home Depot. And I asked for the cheapest laminate. I felt like I was intruding on them. I felt very uncomfortable there. I was the only customer in the store. Not sure why they had attitude with me. I asked a simple question. Honestly, I have several rental apts, and WILL NOT USE THIS COMPANY. Will use home Depot and save allot $$. This place is not good for your money. Maybe owner needs to fire some people. OMG

Source: icon-google Yelp
avatar

Megan M.

Date: 2021-10-07 21:36:53

SO disappointed by the unprofessional behavior of the owner, the only half finished installation of the quartz countertops I paid over $3000 for, the bad caulking of the undermount sink, and the brown seam in the grey countertops. (See pictures) My fiancé just got back from deployment so we went on vacation for three weeks, so when we got home we were confused as to why our bartop was not installed and left hazardously laying on top of our 4 foot bar top. During measurements we were told to have brackets for the counters, which the owner states "well next time we need to have cameras recording what is said!" There was no resolution with the woman who said she was the owner so we said we would just leave a bad review. The owner stated she would make a "rebuttal" so I'm sure this has been a reoccurring event. Overall bad business and work all around. Highly disappointed that I have to pay for this all to be fixed without the company offering to make things right.

Source: icon-google Yelp
avatar

AJ C.

Date: 2019-02-22 21:50:05

Plumber showed up after 7PM to install the sink fittings- my window was from 4-6PM. He "worked" for 90 mins before declaring the brand new faucet was the problem. Attempted to charge me an hourly fee (Already paid $525 for the visit via BCC) to finish the work more than 36 hours later. Had he shown up on time and if the faucet was really to blame, I could have replaced the faucet in less than 20 mins, and he could have completed install. NO ONE returned a phone call. Installers were also late by more than an hour. Counters are fine- customer service is simply not there.

FAQ About Builders Custom Counter, Inc. — Based on Independent Research

What materials can I order a countertop from Builders Custom Counter, Inc.?

What types of spaces does Builders Custom Counter, Inc. fabricate countertops for?

What shapes of kitchen countertops does Builders Custom Counter, Inc. fabricate?

What countertop design styles does Builders Custom Counter, Inc. most often implement in Colorado Springs, CO?

What is the service area of Builders Custom Counter, Inc.?

What types of clients does Builders Custom Counter, Inc. work with?

Does Builders Custom Counter, Inc. have its own countertop fabrication facility?

Does Builders Custom Counter, Inc. offer any discounts on countertop fabrication in Colorado Springs, CO?

What is the price category of Builders Custom Counter, Inc. in Colorado Springs, CO?

Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Builders Custom Counter, Inc.?

What is the fabrication and installation timeline for a countertop at Builders Custom Counter, Inc.?

How long does it take Builders Custom Counter, Inc. to prepare a quote for countertop fabrication and installation?

Does Builders Custom Counter, Inc. offer cutouts for sinks, cooktops, or other elements?

What guarantees does Builders Custom Counter, Inc. provide for its work?

Please Note

The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Builders Custom Counter, Inc.. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources. If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.

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