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About Bluegrass Tops & Casework — Ranked №7 Countertop Fabricator and Installer in Lexington, KY
60.36
total score
The main rating value calculated from more than 30 indicators.
Exact value: 60.36133 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Bluegrass Tops & Casework, founded in 2009, ranked number 7 in Lexington, KY in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Bluegrass Tops & Casework among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Bluegrass Tops & Casework: Total Score & Key Ratings
The Total Score of 60.36 out of 100 achieved by Bluegrass Tops & Casework in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Bluegrass Tops & Casework has a rating of 4.5 out of 5 — and our team’s Mystery Shopper Score, which stands at 3.2 out of 5.
You can read detailed information and evaluations from our independent research of Bluegrass Tops & Casework’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Bluegrass Tops & Casework directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Bluegrass Tops & Casework
The main specialization of the company is related to the design, manufacture and installation of cabinets in bathrooms and kitchens. Bluegrass Tops & Casework also offers a wide range of services and materials for the fabrication of countertops for homes and offices. Experienced specialists take on projects of any complexity, both for traditional granite kitchen countertops and exquisite office reception desks made of cultured marble. The company is engaged in complex renovation of premises, using laminate, acrylic surfaces, natural and artificial stone, and also undertakes the decoration of rooms in new homes in any style: classic or modern.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
More info
Customer Feedback Score
4.5
The weighted average of all reviews from Google, Yelp, Facebook, and CoCo, factoring in the number of reviews for each source.
reviews: 11
Google
4.5
reviews: 11
YELP
n/a
reviews: n/a
Facebook
n/a
reviews: n/a
CoCo
n/a
reviews: n/a
Mystery Shopper Report
3.2
The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 3.196043 out of 5.
criteria: 10
Staff friendliness
4
Very Good
Staff friendliness
We rate the staff friendliness of Bluegrass Tops & Casework as Very Good.
During our research, the staff at Bluegrass Tops & Casework demonstrated politeness and warmth, showing clear interest in the client’s inquiries. This interaction places them in the Very Good category.
Important:
Our rating is based on the personal experience of our mystery shopper with Bluegrass Tops & Casework’s staff. This rating may vary for other clients depending on the specific staff member or situation. We recommend contacting Bluegrass Tops & Casework directly to better understand their approach to customer service.
Staff Expertise
5
Excellent
Staff Expertise
We rate the staff expertise of Bluegrass Tops & Casework as Excellent.
The staff member from Bluegrass Tops & Casework who spoke with our professional mystery shopper provided the most complete and accurate answers to all questions, demonstrating a thorough understanding of the product or service. According to our mystery shopper, the staff member also showed a readiness to offer helpful recommendations and displayed a high level of professional expertise. This evaluation places them in the Excellent category.
Important:
This rating reflects the professionalism of the specific staff member who interacted with our mystery shopper. The expertise of other staff members at Bluegrass Tops & Casework may vary. We recommend contacting the company directly for more comprehensive information.
Company Age
3.1
Established
Company Age
Bluegrass Tops & Casework is an established company, operating since 2009.
According to our research, Bluegrass Tops & Casework has been in business since 2009, placing it in the Established category. Such a track record demonstrates a stable reputation and professionalism, making the company a reliable choice for clients.
Important:
This information is based on data collected by our mystery shopper. We recommend contacting Bluegrass Tops & Casework directly to confirm the accuracy of the details.
Own Office
5
Has Office
Own Office
We note that Bluegrass Tops & Casework has a dedicated office.
Our research revealed that Bluegrass Tops & Casework operates from a dedicated office. This demonstrates the company’s serious approach to business and provides added convenience for customers. Having an office is often perceived as a sign of professionalism and stability.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting Bluegrass Tops & Casework directly to confirm the latest details.
Own Production
0
No Data
Own Production
We were unable to confirm whether Bluegrass Tops & Casework has its own production facility.
Unfortunately, as part of our mystery shopper research, we were unable to confirm whether Bluegrass Tops & Casework operates its own production facility. This may be due to unanswered calls or messages.
Important:
The absence of data impacts the company’s position in our ranking. However, Bluegrass Tops & Casework remains one of the top companies in the U.S., having achieved high scores in other categories. We recommend reaching out to Bluegrass Tops & Casework directly for more information.
Veterans Discount
5
Yes
Veterans Discount
Bluegrass Tops & Casework offers discounts for veterans.
Our research revealed that Bluegrass Tops & Casework provides special discounts for veterans. This demonstrates the company’s commitment to supporting veterans and its dedication to serving this group of customers.
Important:
This information was obtained as part of our mystery shopper research. We recommend contacting Bluegrass Tops & Casework directly to confirm the accuracy of this data.
Production time
4
Fast
Production time
We rate the production time of Bluegrass Tops & Casework as Fast.
According to our research, Bluegrass Tops & Casework quoted a project completion time of 14 days. This places them in the Fast category, demonstrating their ability to meet client needs efficiently.
Important:
Our evaluation is based on information provided by Bluegrass Tops & Casework during our mystery shopper research. The timeframes quoted to our mystery shopper may differ for other clients depending on the complexity of the project and the company’s current workload. We recommend confirming details and timelines directly with Bluegrass Tops & Casework.
Deposit Level
3
Standard
Deposit Level
We rate the deposit level of Bluegrass Tops & Casework as Standard.
Bluegrass Tops & Casework requested a deposit of 50%, which aligns with the industry standard. This deposit level strikes a balance between the client’s commitment and the contractor’s confidence in starting the project.
Important:
Our evaluation is based on data collected through our mystery shopper research. The terms offered to our mystery shopper by Bluegrass Tops & Casework may vary for other customers depending on the situation. We recommend confirming the details and obtaining a formal proposal directly from Bluegrass Tops & Casework.
Quote Time
1.3
Very Slow
Quote Time
We rate the quote preparation speed of Bluegrass Tops & Casework as Very Slow.
Our research revealed that Bluegrass Tops & Casework provided a quote with significant delays. This performance places them in the Very Slow category. We recommend discussing quote preparation timelines with Bluegrass Tops & Casework in advance to avoid misunderstandings.
Important:
Our evaluation is based on data collected through mystery shopper research. The quote preparation time experienced by our mystery shopper may differ for other clients depending on the company’s workload and project specifics. We recommend confirming details and timelines directly with Bluegrass Tops & Casework.
Affordability
3.4
Average
Affordability
We rate the price level of Bluegrass Tops & Casework as Average.
Our mystery shopper evaluation found that Bluegrass Tops & Casework quoted a price of $110.32 per square foot for Calacatta Idilio quartz and $107.65 for Carrara Morro quartz.
The total price for the finished and installed product measuring 83.4 square feet was $9201 for Calacatta Idilio quartz and $8978 for Carrara Morro quartz.
These prices are categorized as Average, representing a balanced and standard cost compared to other contractors in the area.
Important:
Our evaluation is based on data collected through mystery shopper research. The terms offered to our mystery shopper may vary for other customers depending on the situation. We recommend confirming the details and obtaining an updated quote directly from Bluegrass Tops & Casework.
Company services
Kitchen
To order
Bathroom
To order
Outdoors
To order
Commercial
To order
Fireplaces
To order
Sill rail
To order
Additional benefits of Bluegrass Tops & Casework
Debit cards
Wheelchair accessible
Accepts Credit Cards
Street Parking
Dogs Allowed
Offers Military Discount
Bike Parking
Cabinetry
Countertop Installation
Kitchen & Bath
Cabinet maker
Countertop store
Kitchen remodeler
Reviews about Bluegrass Tops & Casework
All (8)
Google (8)
Source:Google
Grant Gilkerson
Date: 2019-09-14 20:48:26
Beautiful product! Honest and fair owner. Great experience.
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Source:Google
Philip Berry
Date: 2020-08-20 23:12:02
Great people! Superior quality & Professionalism!
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Source:Google
Jenny Finley
Date: 2018-06-18 16:04:28
I have had Danielle and her team help us with at least 5 kitchens. They are faster and more affordable than anyone in town.
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Source:Google
Lexington Woman
Date: 2016-04-29 16:51:49
Bluegrass Tops & Casework was easy to work with. I reached out to several countertop makers, and this company was the only one to offer anyone to measure for a quote. They returned a quote promptly and installed my new laminate countertops within 2 weeks. Thanks David and your team for your help.
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Source:Google
LaToshia Daniel
Date: 2023-03-16 19:08:26
First I want to say the quality of the cabinets is impeccable but my experience was horrible! They called to schedule the installation 1-2 weeks before. The day they began installation, I was informed they received the wrong island and it wasn't noticed until the day before they came to install. I was told by the office manager that the hardware took 2-3 days to come in and it turned out to be a month and a half. This all began in December 2022. The pantry doors came with small chips, a drawer was chipped, and a small amount of paint was coming of the side of the cabinet. None of it was replaced until yesterday! 3 month delay! I don't know what is going on but something is not right! Poor communication! I worked from home some days when she said they were coming only for them to not show up. I felt like I was not a priority or she was just forgetful which does not speak well for business. She said I changed the granite which caused a delay and I didn't change the granite at all. I drove to Richmond to pick it out and that was it until they installed it. I guess she is getting me confused with other customers. Again, I work in HR and there is no way I would continue allowing this type of performance. It will cost you.
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Source:Google
Mike White
Date: 2021-04-06 19:00:30
I had a great experience with them they was there timely mannered and scheduled me right in I would not recommend no other company but them they done a wonderful job
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Source:Google
Cindy Haggard
Date: 2021-09-22 17:02:53
I am very pleased with this business and their personnel. They seem to go above and beyond to make sure their customer's needs are met. Highly recommend them. Danielle was great at helping with the design of our kitchen and the installers were very professional. Thanks BGTC for a pleasant experience.
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Source:Google
Janell 666
Date: 2017-10-26 16:22:39
I email check and other side print it then deposit it to bank, it works for me in different banks for several years. When I emailed the deposit to this company, she insisted on sending check by mail, then she ask me to pay full amount before the work start although the proposal shows clearly "balance due upon the completion". It is OK for me to send her real check, but not OK their working with customer in this way.
Here is her last email ""The balance will need to be paid to our installers upon arrival and before we begin the installation."
Her proposal shows "50% deposit to start the project and the balance due upon completion"
I am sure customers would be suffered for $ if they hire them to do the counter-top . I believe those previous reviews are fake.
Read more
Source:
FAQ About Bluegrass Tops & Casework — Based on Independent Research
What materials can I order a countertop from Bluegrass Tops & Casework?
During our independent research, we found that Bluegrass Tops & Casework offers countertop fabrication using most of the popular types of natural and engineered stone available in the US. The most commonly used materials include engineered quartz, marble, granite, quartzite, soapstone, and onyx — these are the materials most frequently chosen by Bluegrass Tops & Casework’s clients in Lexington, KY for kitchens, bathrooms, outdoor areas, and commercial spaces in 2025.
If a client requires a less common material, the desired stone is ordered from a supplier, allowing the project to meet the customer’s specific requirements. This approach enables the company to complete both standard and unique designer projects.
What types of spaces does Bluegrass Tops & Casework fabricate countertops for?
According to our research, the company fabricates stone countertops for both residential and commercial spaces. The most in-demand options are, of course, kitchen countertops in private homes, bathroom vanities, as well as outdoor kitchens and BBQ areas. In addition to that, the company manufactures countertops for commercial spaces such as offices, retail stores, hotels, restaurants, and even medical facilities.
Thanks to its experience, Bluegrass Tops & Casework is ready to fabricate and install stone countertops in virtually any residential or commercial space — even if the specific type of room wasn't mentioned among the most common ones.
What shapes of kitchen countertops does Bluegrass Tops & Casework fabricate?
Our rating analysts thoroughly reviewed the portfolio of completed projects by Bluegrass Tops & Casework, which features various types and shapes of stone kitchen countertops fabricated by the company. Among the completed projects are classic straight countertops, L-shaped and U-shaped corner configurations, kitchen islands, and countertops with a breakfast bar.
The examples we studied confirm that the company is capable of fabricating and installing countertops in virtually any shape — tailored to the kitchen layout, design objectives, and customer preferences.
What countertop design styles does Bluegrass Tops & Casework most often implement in Lexington, KY?
Our research has shown that the company works with the most popular stone countertop styles in the U.S., including modern, traditional, transitional, minimalist, industrial, farmhouse, luxury, and coastal. These styles are currently in high demand among clients across the country.
Our analysts reviewed the company’s portfolio and customer feedback and confirmed that Bluegrass Tops & Casework successfully handles a wide range of design tasks — from clean, minimalist solutions to luxurious interior compositions featuring expressive stone textures.
What is the service area of Bluegrass Tops & Casework?
The company’s office is located at 827 Contract St, Lexington, KY 40505, but its work is not limited to just the city of Lexington, KY. Like many participants in our rating, the company accepts orders, provides on-site measurements, and installs stone countertops within a radius of up to 50 miles from its main location — including neighboring cities, suburbs, and residential communities.
If you’d like to confirm whether your location is covered, simply contact the company through our website: submit a request, give them a call, or send a message directly via messenger.
What types of clients does Bluegrass Tops & Casework work with?
Like many participants in our rating, Bluegrass Tops & Casework works with a wide range of clients — from private homeowners to professionals in the construction industry. Their clients include families planning a kitchen or bathroom renovation, contractors, developers, and owners of cafés, restaurants, hotels, and other commercial properties where stone countertops are needed.
For interior designers and contractors, Bluegrass Tops & Casework often offers special partnership terms — such as discounts or priority fabrication timelines. To confirm the details, we recommend contacting the company through our website using any convenient method.
Does Bluegrass Tops & Casework have its own countertop fabrication facility?
As part of our independent research, we attempted to determine whether Bluegrass Tops & Casework has its own natural stone countertop fabrication facility. Our analyst contacted the company as a mystery shopper, but unfortunately, we were unable to obtain a clear answer — the calls and messages either went unanswered or did not provide the necessary information.
The absence of confirmed data about fabrication should not be seen as a negative sign. In our experience, it is not uncommon for companies to miss some incoming inquiries or choose not to disclose such details during initial contact.
Does Bluegrass Tops & Casework offer any discounts on countertop fabrication in Lexington, KY?
Yes, based on the results of our research, Bluegrass Tops & Casework offers discounts for veterans — this information was confirmed by a company representative during a conversation with our mystery shopper. We believe this isn’t the only discount available: like most participants in our rating, the company may offer personalized terms — especially during national holidays, seasonal promotions, or for large-scale projects.
We recommend confirming the details directly: submit a request, call, or message the company through our website — and don’t forget to ask about current discounts. In many cases, contractors are open to discussing individual terms.
What is the price category of Bluegrass Tops & Casework in Lexington, KY?
According to the assessment of our independent rating, Bluegrass Tops & Casework in Lexington, KY falls into the category of contractors with a mid-range price level. This conclusion was based on our independent mystery shopper research: our analysts contacted a company representative and requested a price estimate for the fabrication and installation of a countertop measuring 83.4 square feet (excluding old countertop removal), using two popular materials — Calacatta Idilio quartz and Carrara Morro quartz.
Based on the estimate received, the cost of the project using Calacatta Idilio quartz amounted to $9201$ at a rate of $110.32$ per sq. ft., and the cost using Carrara Morro quartz was $8978$ at a rate of $107.65$ per sq. ft. These values fell within the city-wide market average, which allowed us to classify Bluegrass Tops & Casework as a company with a moderate pricing policy.
Please note that the data provided reflects the result of a specific request within the framework of our research and may differ for your particular project. We recommend contacting the company directly through our website — submit a request, call, or send a message — to get a personalized quote and confirm current pricing.
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Bluegrass Tops & Casework?
Yes, according to our research, Bluegrass Tops & Casework offers free consultations and project estimates — this is standard practice across the industry. Like most contractors in our ranking, the company provides free on-site measurements, advises on material selection and configuration, and prepares a detailed quote for the fabrication and installation of your stone countertop.
To receive a consultation and a free estimate for your new countertop, submit a request on our website, call the company, or send a message via messenger.
What is the fabrication and installation timeline for a countertop at Bluegrass Tops & Casework?
According to the results of our independent research, Bluegrass Tops & Casework in Lexington, KY offered one of the fast turnaround times for the fabrication and installation of a stone countertop — 14 business days. Acting as a mystery shopper, our analyst contacted the company with a request to fabricate and install a stone countertop of 83.4 square feet. A company representative stated that the entire project could be completed in 14 business days, which allowed us to classify the company as a contractor with a fast turnaround time.
It’s important to note that the turnaround time quoted to our mystery shopper may differ from the one you receive, as fabrication time depends on many factors — including project complexity, the material selected, and the company’s current workload. We recommend contacting the contractor directly — by submitting a request, calling, or messaging through our website — to confirm the current turnaround time for your specific project.
How long does it take Bluegrass Tops & Casework to prepare a quote for countertop fabrication and installation?
According to our research, Bluegrass Tops & Casework in Lexington, KY prepared a project estimate within 14 days. After a phone conversation, our mystery shopper sent the company representative a request for a quote based on a ready countertop project with an area of 83.4 square feet — and received a detailed estimate for the fabrication and installation of the countertop. This level of speed allowed us to classify the company as having a fast quote preparation time.
Please note that quote preparation times may vary depending on current workload, project complexity, and selected material. We recommend submitting a request, calling, or messaging the company through our website to receive a personalized quote and confirm the current turnaround time.
Does Bluegrass Tops & Casework offer cutouts for sinks, cooktops, or other elements?
Yes, like most professional contractors in the market, Bluegrass Tops & Casework performs cutouts and countertop preparation for various components — both standard and modern. According to our findings, these services are typically included in the overall project estimate. The standard scope usually covers cutouts for sinks (undermount, drop-in, or farmhouse) and holes for faucets or other plumbing fixtures. Additional cutouts — such as for cooktops, hidden or pop-up outlets, built-in wireless chargers, or other accessories — are discussed individually at the project planning and estimating stage.
It’s important to note that while the cutouts and countertop preparation are usually performed by the company, the installation of electrical and plumbing fixtures (such as faucets, outlets, or appliances) may not be included in their scope of work and could require licensed professionals. We recommend clarifying this point when placing your order.
To avoid misunderstandings, ask for a detailed estimate with a breakdown of all services: cutout pricing, installation, and any add-on options. This will ensure project transparency and help you clearly understand what you're paying for.
What guarantees does Bluegrass Tops & Casework provide for its work?
According to our information and industry practice, Bluegrass Tops & Casework, like most participants in the ranking, provides a workmanship warranty valid for 1 year from the date of countertop installation. This period is usually specified in the contract. We do not rule out that the company may have extended warranty terms (2 years or more), however, during our research, we did not receive confirmed data from the contractor regarding the duration and scope of its warranty.
The contractor’s warranty covers defects in fabrication and installation, such as uneven or separating seams, leveling and fastening issues, detachment or sagging of an undermount sink, flaws in edge finishing and cutouts, premature failure of seam materials, and cutouts that do not match the approved design. Warranty coverage does not include damage from use (thermal shock/burn marks from hot cookware, chips or cracks caused by impacts), stains and acid etching (for marble), wear due to insufficient maintenance or lack of sealing, natural characteristics of stone (veins, micro-pores, variations in shade/pattern within tolerances), shifts caused by base deformation, or any modifications performed by third parties.
The material warranty is provided by the manufacturer or the official stone supplier. Engineered quartz brands often offer a limited “lifetime” warranty for residential properties (subject to registration and compliance with care guidelines). For sintered surfaces, typical warranty periods range from 10 to 25 years. Natural stone usually does not come with a factory warranty — its quality of fabrication and installation is covered by the contractor’s warranty. The term and scope of the warranty depend on the project and materials — contact Bluegrass Tops & Casework in any convenient way on this page to get the current terms.
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Bluegrass Tops & Casework. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources.
If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
Contact Bluegrass Tops & Casework for a Free Estimate
Bluegrass Tops & Casework is a trusted participant in our ranking, known for its exceptional quality of work and outstanding service.
Contact them today in the way most convenient for you to get a free estimate for your project.
We’d appreciate it if you let Bluegrass Tops & Casework know that you found them through the National Ranking Countertops Contractors!