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contractor place 7
Lexington, KY City Rating: We have identified this city as the primary city for this contractor.

Bluegrass Tops & Casework

since 2009

Examples of works performed by Bluegrass Tops & Casework

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About Bluegrass Tops & Casework — Ranked №7 Countertop Fabricator and Installer in Lexington, KY

60.36

total score

The main rating value calculated from more than 30 indicators.
Exact value: 60.36133 out of 100.

According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.

Bluegrass Tops & Casework, founded in 2009, ranked number 7 in Lexington, KY in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.

We included Bluegrass Tops & Casework among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.

Bluegrass Tops & Casework: Total Score & Key Ratings

The Total Score of 60.36 out of 100 achieved by Bluegrass Tops & Casework in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Bluegrass Tops & Casework has a rating of 4.5 out of 5 — and our team’s Mystery Shopper Score, which stands at 3.2 out of 5.

You can read detailed information and evaluations from our independent research of Bluegrass Tops & Casework’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Bluegrass Tops & Casework directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.

General information about Bluegrass Tops & Casework

The main specialization of the company is related to the design, manufacture and installation of cabinets in bathrooms and kitchens. Bluegrass Tops & Casework also offers a wide range of services and materials for the fabrication of countertops for homes and offices. Experienced specialists take on projects of any complexity, both for traditional granite kitchen countertops and exquisite office reception desks made of cultured marble. The company is engaged in complex renovation of premises, using laminate, acrylic surfaces, natural and artificial stone, and also undertakes the decoration of rooms in new homes in any style: classic or modern.

Disclaimer:

The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.

When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.

More info

Mystery Shopper Report

3.2

The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 3.196043 out of 5.
criteria: 10

Staff friendliness

4

Very Good

Staff Expertise

5

Excellent

Company Age

3.1

Established

Own Office

5

Has Office

Own Production

0

No Data

Veterans Discount

5

Yes

Production time

4

Fast

Deposit Level

3

Standard

Quote Time

1.3

Very Slow

Affordability

3.4

Average

Company services

Kitchen

service-kitchen To order

Bathroom

service-bathroom To order

Outdoors

service-outdoors To order

Commercial

service-commercial To order

Fireplaces

service-fireplaces To order

Sill rail

service-sill_rail To order

Additional benefits of Bluegrass Tops & Casework

Debit cards

Wheelchair accessible

Accepts Credit Cards

Street Parking

Dogs Allowed

Offers Military Discount

Bike Parking

Cabinetry

Countertop Installation

Kitchen & Bath

Cabinet maker

Countertop store

Kitchen remodeler

Reviews about Bluegrass Tops & Casework

All (8)

Google (8)

Source: icon-google Google
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Grant Gilkerson

Date: 2019-09-14 20:48:26

Beautiful product! Honest and fair owner. Great experience.

Source: icon-google Google
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Philip Berry

Date: 2020-08-20 23:12:02

Great people! Superior quality & Professionalism!

Source: icon-google Google
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Jenny Finley

Date: 2018-06-18 16:04:28

I have had Danielle and her team help us with at least 5 kitchens. They are faster and more affordable than anyone in town.

Source: icon-google Google
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Lexington Woman

Date: 2016-04-29 16:51:49

Bluegrass Tops & Casework was easy to work with. I reached out to several countertop makers, and this company was the only one to offer anyone to measure for a quote. They returned a quote promptly and installed my new laminate countertops within 2 weeks. Thanks David and your team for your help.

Source: icon-google Google
avatar

LaToshia Daniel

Date: 2023-03-16 19:08:26

First I want to say the quality of the cabinets is impeccable but my experience was horrible! They called to schedule the installation 1-2 weeks before. The day they began installation, I was informed they received the wrong island and it wasn't noticed until the day before they came to install. I was told by the office manager that the hardware took 2-3 days to come in and it turned out to be a month and a half. This all began in December 2022. The pantry doors came with small chips, a drawer was chipped, and a small amount of paint was coming of the side of the cabinet. None of it was replaced until yesterday! 3 month delay! I don't know what is going on but something is not right! Poor communication! I worked from home some days when she said they were coming only for them to not show up. I felt like I was not a priority or she was just forgetful which does not speak well for business. She said I changed the granite which caused a delay and I didn't change the granite at all. I drove to Richmond to pick it out and that was it until they installed it. I guess she is getting me confused with other customers. Again, I work in HR and there is no way I would continue allowing this type of performance. It will cost you.

Source: icon-google Google
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Mike White

Date: 2021-04-06 19:00:30

I had a great experience with them they was there timely mannered and scheduled me right in I would not recommend no other company but them they done a wonderful job

Source: icon-google Google
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Cindy Haggard

Date: 2021-09-22 17:02:53

I am very pleased with this business and their personnel. They seem to go above and beyond to make sure their customer's needs are met. Highly recommend them. Danielle was great at helping with the design of our kitchen and the installers were very professional. Thanks BGTC for a pleasant experience.

Source: icon-google Google
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Janell 666

Date: 2017-10-26 16:22:39

I email check and other side print it then deposit it to bank, it works for me in different banks for several years. When I emailed the deposit to this company, she insisted on sending check by mail, then she ask me to pay full amount before the work start although the proposal shows clearly "balance due upon the completion". It is OK for me to send her real check, but not OK their working with customer in this way. Here is her last email ""The balance will need to be paid to our installers upon arrival and before we begin the installation." Her proposal shows "50% deposit to start the project and the balance due upon completion" I am sure customers would be suffered for $ if they hire them to do the counter-top . I believe those previous reviews are fake.

FAQ About Bluegrass Tops & Casework — Based on Independent Research

What materials can I order a countertop from Bluegrass Tops & Casework?

What types of spaces does Bluegrass Tops & Casework fabricate countertops for?

What shapes of kitchen countertops does Bluegrass Tops & Casework fabricate?

What countertop design styles does Bluegrass Tops & Casework most often implement in Lexington, KY?

What is the service area of Bluegrass Tops & Casework?

What types of clients does Bluegrass Tops & Casework work with?

Does Bluegrass Tops & Casework have its own countertop fabrication facility?

Does Bluegrass Tops & Casework offer any discounts on countertop fabrication in Lexington, KY?

What is the price category of Bluegrass Tops & Casework in Lexington, KY?

Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Bluegrass Tops & Casework?

What is the fabrication and installation timeline for a countertop at Bluegrass Tops & Casework?

How long does it take Bluegrass Tops & Casework to prepare a quote for countertop fabrication and installation?

Does Bluegrass Tops & Casework offer cutouts for sinks, cooktops, or other elements?

What guarantees does Bluegrass Tops & Casework provide for its work?

Please Note

The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Bluegrass Tops & Casework. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources. If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.

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