Blue Rock Industries
since 1919
Examples of works performed by Blue Rock Industries
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About Blue Rock Industries — Ranked №4 Countertop Fabricator and Installer in Portland, ME
total score
Exact value: 50.018409 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Blue Rock Industries, founded in 1919, ranked number 4 in Portland, ME in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Blue Rock Industries among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Blue Rock Industries: Total Score & Key Ratings
The Total Score of 50.02 out of 100 achieved by Blue Rock Industries in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Blue Rock Industries has a rating of 4 out of 5 — and our team’s Mystery Shopper Score, which stands at 2.69 out of 5.
You can read detailed information and evaluations from our independent research of Blue Rock Industries’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Blue Rock Industries directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Blue Rock Industries
For over three decades, this company has been at the forefront of delivering exceptional granite and quartz countertops in Maine and across New England. The family-owned enterprise, deeply rooted since 1920, has flourished into a renowned name within the construction industry. Their unwavering dedication to customer satisfaction remains their driving force, complemented by their competitive pricing and continuous investments in cutting-edge technology and product expansion. When it comes to countertops companies, Blue Rock stands tall as a symbol of excellence, offering an extensive range of choices to meet the discerning needs of both residential and commercial clients.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
Customer Feedback Score
reviews: 36
YELP
reviews: 7
reviews: 18
CoCo
reviews: n/a
Mystery Shopper Report
Staff friendliness
Staff Expertise
Company Age
Own Office
Own Production
Veterans Discount
Production time
Deposit Level
Quote Time
Affordability
Company services
Kitchen
Bathroom
Outdoors
Commercial
Fireplaces
Sill rail
Additional benefits of Blue Rock Industries
Delivery
In-store shopping
Onsite services
Wheelchair accessible entrance
Wheelchair accessible parking lot
Service guarantee
Credit cards
Debit cards
Accepts Credit Cards
Open to All
Repair services
In store shopping
Flooring
Countertop Installation
Tiling
Countertop store
Flooring contractor
Flooring store
Wood floor installation service
Reviews about Blue Rock Industries
All (23)
Google (13)
Facebook (3)
Yelp (7)
Aaron Thomas
Date: 2024-08-16 15:32:08
We've bought counters through Blue Rock for 2 separate houses and have been extremely satisfied. On our second install the installer noticed a barely visible scratch on the quartz. They had a new slab ordered and installed free of charge within a week or so. They stand by their products and installs!
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Patricia Fox
Date: 2022-04-15 18:01:33
Things can go wrong and it is how a business handles it that makes the difference. Just before instillation, there was a problem with the stone for my fireplace surround and Blue Rock was EVERYTHING you would want in this situation. Within hours I was working with an in-house designer, looking at several slabs they pulled for my benefit. Ultimately I chose an amazing replacement- which I love much better than the original and they did not charge me extra for this higher quality stone. The detailed attention to matching the veining where the stone connects from wall to floor is highly professional. The end result- the centerpiece of the house. Absolutely stunning! Thank you Brian, Julie and Jonah for turning this potential pitfall into a fairy tale ending!
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Darlene Tutino
Date: 2021-04-16 15:22:46
Ordered a counter top from Blue Rock, went in to approve the slab and marked areas that were flawed. We were assured that these areas would be avoided or placed where they would not be highly visible. Counters were cut and installed with a huge blemish (one that was marked off) right in the middle of our counter. Everyone who has seen it says it looks absolutely horrible. Contacted Blue Rock and they send me a picture of the pre cut slab and the tape we had placed had been removed. They are basically not attempting to take ownership of their actions. Regardless!!! What company cuts a slab with a huge blemish front and center? So many things went wrong. From the bait and switch slab to the lack of quality control all the way to the poor response to our concern. My contractor said they will never work with these guys again. There’s a great place in Naples....go there to get your granite!!!!
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Lee Ann Roy
Date: 2023-03-30 19:03:11
Shane and Tory installed our vanity top and the undermount sink quickly and it looks great! Very pleased with their work and the spectrum quartz. Also very pleased with Kayla who helped me pick it out ( it was a remnant and I was trying to coordinate it to floor tile) and the person who came out to take the template.
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Melissa Auger
Date: 2019-08-08 01:43:21
I'm impressed with Blue Rock! We went into their showroom on a Saturday, looked around, and picked out a countertop fairly easily. The person working, Brian, was very helpful and told us to email him the dimensions and he'd give us an estimate, which we did. The whole process was smooth and fairly quick (as compared to other trades). It took about a month from when we first saw the showroom to actual install. There were 3 appointments: templating, layout, and install. Our countertops look great and seem secure!
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Robin Broden
Date: 2024-10-17 17:43:38
I needed to finish out my Master bath vanity and makeup vanity so I went to the remnant sale. Worked with Brian in the showroom, he took the time to show me all the pieces to choose from and I found the perfect piece. They came and made the template the next week and the following week it was installed. All the crew that I worked with were professional and pleasant. I highly recommend Blue Rick for your counter needs.
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Lisa Gagnon
Date: 2023-11-07 00:13:05
My experience with Blue Rock was great. I was told over the phone when I first called that templating was about a week out and it was. After I picked out the stone they said it would be 2 weeks from template for the install and it was. I was given the option to view my slab which I did. Install went so smoothly. A big shout out to Tory and Ruven for their skill and professionalism. I'm so happy with my countertop. It's beautiful!! Thank you all!!
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Maureen Haley
Date: 2024-12-05 16:04:23
Tory and his assistants did a wonderful job installing our New Venetian Gold countertops. They worked efficiently and were very polite. We are thrilled with our choice, the product and their workmanship!
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David Jordan
Date: 2023-04-27 20:39:34
They do an awesome job. Check out the picks
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Elaini Haning
Date: 2020-07-23 15:28:47
Blue Rock was fantastic! They worked with the granite supplier for us to make sure we had a solid and perfect piece of granite for installation. We were able to be there for this as well so we knew the exact piece we were getting. The measurement and installation went perfectly. We could not be happier with the granite and it was so amazing that we can’t even see the seam between the two granite pieces. Paul is a great person to work with and listened to all of our requests. Would use them again in a heartbeat!
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Joseph Dentico
Date: 2024-01-25 00:54:11
We just had our countertops installed today by Tory and 2 other young men. The countertops are beautiful and were expertly cut. The instal crew did an outstanding job from the time they arrived until they completed the job. The install was faster than expected largely due to their teamwork. They were professional and courteous and focused on getting the job done. Despite the weather being bad and having other jobs to go to, they did not rush through our job or make me feel that they were in a hurry to leave. That has been my experience with some big box store installations. The countertops, though not inexpensive, , were an excellent value considering the quality, craftsmanship, and the excellent service we received. This is truly a lifetime product.
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Susan C
Date: 2024-10-06 00:07:15
We would like to thank everyone from Blue Rock who made our new counters possible. From Sales, to Connor, to the gentleman who measured and did our templates and finally the three gentlemen who installed… we truly appreciate the precision and professionalism with which you work. Every single employee took such pride in what they did. We could not be more pleased with the finished results and highly recommend Blue Rock!
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Allison Marceau
Date: 2024-07-18 10:09:29
They’ll under quote you to earn the business and then try to surprise you with additional $$$ (thousands) later. Spoke to a manager who “wanted to earn the sale back and do whatever he could.” A week later and we’ve never heard from them again. Awful business practice all around.
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Patricia Fox
Things can go wrong and it is how a business handles it that makes the difference. Just before instillation, there was a problem with the stone for my fireplace surround and Blue Rock was EVERYTHING you would want in this situation. Within hours I was working with an in-house designer, looking at several slabs they pulled for my benefit. Ultimately I chose an amazing replacement- which I love much better than the original and they did not charge me extra for this higher quality stone. The detailed attention to matching the veining where the stone connects from wall to floor is highly professional. The end result- the centerpiece of the house. Absolutely stunning! Thank you Brian, Julie and Jonah for turning this potential pitfall into a fairy tale ending!
Read more
Theresa Foster
The counter install was less than perfect. For the thousands spent not happy. Not the premiere company thought they were.
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Lori Nunziato
Do NOT hire Blue Rock to seal coat your driveway!! They did such a poor job that my driveway actually looked better before they touched it. It's downright embarrassing. I sent the general manager, Laura Garnett, a couple of emails with pictures showing what a mess they made and asking them to come back and fix it, and she completely ignored me. Now I have to hire someone else to try and make my driveway presentable again. Save yourself the headache and HIRE SOMEONE ELSE!!!
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Melissa A.
Date: 2019-08-07 19:16:40
I'm impressed with Blue Rock! We went into their showroom on a Saturday, looked around, and picked out a countertop fairly easily. The person working, Brian, was very helpful and told us to email him the dimensions and he'd give us an estimate, which we did. The whole process was smooth and fairly quick (as compared to other trades). It took about a month from when we first saw the showroom to actual install. There were 3 appointments: templating, layout, and install. Our countertops look great and seem secure!
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Kelly S.
Date: 2017-04-26 23:43:55
The staff at Bluerock has been so helpful in all things countertop. They were super accommodating and Ryan was so patient walking me through quotes and the warehouse and getting the best price. The staff who came to template was super professional, early!! And accommodating. Jamie was so patient and helpful in arranging all the templates too. It's been such a positive experience (via Hammond Lumber in Brunswick) - I just can't say enough good things about them. Can't wait to see the fully finished product!!
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Jason S.
Date: 2020-04-01 16:14:53
Not very happy with BR. We paid thousands for our stone countertop. They did not cut out the area for the wooden strip to secure the dishwasher like they said they would. We didnt find out until it was installed. They decided to put a metal bracket there instead and ended up splitting our cabinet with the screws. Brand new cabinets that we spent weeks putting together ourselves. The explanation they gave was that they didnt have the tool to do the cutting for the recessed strip at the time - but they would come and fix the damage. I commented on their facebook page, but they deleted the post:( So they didnt tell us they coldnt do it the way they told us and the way we expected. And they did something we wouldnt have wanted. Now its too late. Sorry BR, Im not recommending you. The more I think of it, the more I realize how annoying the mistake was and how it cant really be fixed now. Im sorry you guys didnt have the right "tool" at the right time....
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Katy L.
Date: 2021-03-22 12:55:57
Really poor experience. Went in for countertop estimate because recommended by Home Depot but the Blue Rock salesman was uninterested, inexperienced, unintelligent, or some combination of the three. He didn't ask clarifying questions about our project needs and became combative when we offered up details. Very strange and frustrating. I had to follow up multiple times to finally get their quote. And in the end, I had so little confidence that they would do the job correctly, I went back to Home Depot and paid more instead of risking it with this place.
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Donna S.
Date: 2019-02-04 20:59:42
Small kitchen, nothing complex. Faux farmhouse drop-in porcelain sink. Countertop was cut with too much overhang on the two sides of sink and not centered on the sink, and too much exposed caulking. Came out to redo. Recut sink onsite. Now the edges on the sides of the sink are really crooked. If they had done what I tried to suggest, there would have been a small piece inserted by the faucet opening up the sink to the right size and then the two wall and range edges could have been cut straight onsite. Much easier onsite fix, but I was told when I called about getting it fixed the first time that I wasn't the expert, and was I saying that he didn't know what he was doing. Now I guess I was. I have called again. We will see how this gets fixed, and I will update my rating if there's anything positive to report.
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Paul D.
Date: 2017-07-31 17:33:27
it was only after the installers from Blue Rock left that I discovered that my new granite countertops were set 1/2" out of level. I explained to the man who did the template, as well as to the installer that my cabinets, that I installed myself, were leveled with a laser and thought that any shimming involved would only be with 1/16" shims at the most. I have more than 40 years general construction experience and feel confident that my counter tops should have been installed level....no excuses, it seems that the installers didn't care about that and complicated the installation of the tile backsplash which would and should be level, now I have to try and hide what is a defective installation.
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N Y.
Date: 2014-10-01 23:59:12
Blue Rock is a company that seems to have completely lost its focus. The company in recent years had employees who cared about service and knew what they were doing. Also, the company focused more on its core business of selling masonry stone and stone countertops. Now, the company has spread out into too many areas of so called expertise and done so without proper resources. As a result, customer service, integrity, quality of staff and quality of work has significantly deteriorated. It is to bad a local Maine business has fallen so far and is no longer deserving of our business. I was a frequent and loyal customer for years.
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FAQ About Blue Rock Industries — Based on Independent Research
What materials can I order a countertop from Blue Rock Industries?
What types of spaces does Blue Rock Industries fabricate countertops for?
What shapes of kitchen countertops does Blue Rock Industries fabricate?
What countertop design styles does Blue Rock Industries most often implement in Portland, ME?
What is the service area of Blue Rock Industries?
What types of clients does Blue Rock Industries work with?
Does Blue Rock Industries have its own countertop fabrication facility?
Does Blue Rock Industries offer any discounts on countertop fabrication in Portland, ME?
What is the price category of Blue Rock Industries in Portland, ME?
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Blue Rock Industries?
What is the fabrication and installation timeline for a countertop at Blue Rock Industries?
How long does it take Blue Rock Industries to prepare a quote for countertop fabrication and installation?
Does Blue Rock Industries offer cutouts for sinks, cooktops, or other elements?
What guarantees does Blue Rock Industries provide for its work?
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Blue Rock Industries. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources. If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
Contact Blue Rock Industries for a Free Estimate
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737 Spring St, Westbrook, ME 04092