Examples of works performed by Bay Stone Depot

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About Bay Stone Depot - Ranked No. 8 Countertop Fabricator and Installer in San Jose, CA (2026)

21.41

total score

The main rating value calculated from more than 30 indicators.
Exact value: 21.413514 out of 100.

According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.

Bay Stone Depot, founded in 2004, ranked number 8 in the 2026 Countertops Contractors ranking for San Jose, CA.

We included Bay Stone Depot among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.

Bay Stone Depot: Total Score & Key Ratings

The Total Score of 21.41 out of 100 achieved by Bay Stone Depot in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Bay Stone Depot has a rating of 4.2 out of 5 — and our team’s Mystery Shopper Score, which stands at 0.04 out of 5.

You can read detailed information and evaluations from our independent research of Bay Stone Depot’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Bay Stone Depot directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.

For the November 2026 ranking update, we refreshed public review data and recalculated the scores. We retained the earlier Mystery Shopper findings; those checks were not repeated for this update. The ranking year is not the date of every observation on this page.

General information about Bay Stone Depot

The firm has been serving the needs of builders, designers and homeowners since its opening in 2004. Only the rarest and most beautiful natural stone slabs from across the globe are considered for purchase by this countertop company. Additionally, they have dozens of engineered quartz countertops. They have a showroom that is solely devoted to displaying these amazing fashion countertops and tiles. With the help of their knowledgeable team, you will definitely be able to find the style, the items, and the design that will bring your countertop project to life. They are an excellent fit for those who are willing to remodel their existing homes or install new countertops.

Disclaimer:

The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.

When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.

More info

Mystery Shopper Report

0

The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 0.044074 out of 5.
criteria: 10

Staff friendliness

0

No Data

Staff Expertise

0

No Data

Company Age

1.6

Emerging

Own Office

0

No Data

Own Production

0

No Data

Veterans Discount

0

No Data

Production time

0

No Data

Deposit Level

0

No Data

Quote Time

0

No Data

Affordability

0

No Data

Company services

Kitchen

service-kitchen To order

Bathroom

service-bathroom To order

Outdoors

service-outdoors To order

Commercial

service-commercial To order

Fireplaces

service-fireplaces To order

Sill rail

service-sill_rail To order

Additional benefits of Bay Stone Depot

Curbside pickup

Delivery

In-store pickup

In-store shopping

Onsite services

Same-day delivery

Wheelchair accessible entrance

Wheelchair accessible parking lot

Service guarantee

Gender-neutral restroom

Wi-Fi

Free Wi-Fi

LGBTQ+ friendly

Transgender safespace

Checks

Credit cards

Debit cards

NFC mobile payments

Wheelchair accessible

Accepts Credit Cards

Private Lot Parking

Open to All

Bike Parking

In store shopping

Interior Design

Kitchen & Bath

Tiling

Tile store

Countertop store

Flooring store

Granite supplier

Marble supplier

Reviews about Bay Stone Depot

All (20)

Google (10)

Yelp (10)

Source: icon-google Google
avatar

Lisa V.

Date: 2026-08-13 05:17:41

We used Bay Stone Depot during a bathroom remodel. The entire ordering process was seamless and we were happy with the results. We ended up needing to order an additional box a few months later and they helped us do that too without any issues.

Source: icon-google Google
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Vikas Goel

Date: 2026-03-14 21:01:47

They are more on the premium/expensive side. Almost double the quote compared to other options.

Source: icon-google Google
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Eric Xu

Date: 2026-02-22 22:45:27

My experience with Bay Stone Depot was extremely frustrating and disappointing. I purchased two stone slabs for my home, expecting premium quality and service given the price. Within weeks after installation, pit marks and dents began developing on the surface. Over the following months, additional defects continued to appear under normal use. When I reported the issue, Bay Stone initially acknowledged it as a quality concern but directed me to work directly with their supplier rather than handling it themselves. After months of follow-up, the supplier's representative inspected the slabs and offered replacement slabs. I then returned to Bay Stone to request some form of refund instead of replacement, since the cost of uninstalling and reinstalling the slabs makes the replacement offer impractical and financially unreasonable. Bay Stone indicated that a refund might be possible but claimed the supplier required the original slabs to be returned. That was not what I had been told. After I confirmed with the supplier that returning the originals was not required, Bay Stone changed its position. The manager, Kimberley, told me it was "not scientifically possible" for pit marks to develop after installation and suggested I should have identified the issue at delivery. I provided multiple dated photos showing the progression of the defects. After that, my messages went unanswered. What stood out most was the lack of ownership and empathy. Kimberley was not apologetic and did not appear interested in finding a practical resolution. Instead, responsibility was repeatedly shifted, and ultimately, the issue was attributed to me for not raising it at delivery, even though the slabs appeared fine at that time. It felt as though once payment was made, accountability ended. When customers pay premium prices, they expect both quality materials and meaningful support if something goes wrong. In my case, neither expectation was met. I was left with a substandard product, a significant financial loss, and several months of wasted time, and ongoing frustration trying to resolve an issue that should have been handled responsibly from the start.

Source: icon-google Google
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Yubei Chen

Date: 2024-08-11 05:52:57

Good stuffs from Italy with competitive price, very nice customer service experience with Cici, efficient and effective communication. Highly recommended!

Source: icon-google Google
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Andrea Quach

Date: 2023-12-07 23:11:27

4 stars because they didn’t have a lot of quartzite selection for us to choose from but great customer service. We work with Susan Guo and she goes above and beyond to help us get what we need. I will come back.

Source: icon-google Google
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Sushant Bhadkamkar

Date: 2023-11-20 20:07:20

They quoted higher price initially but the sales rep was able to price match. I went with them because it’s a local store from where my contractor can pick up the tiles when required. The sales rep told me the tile would be available in a week, but forgot to place the order even after I had paid in full. Now it’s been a month and I still don’t have the tile. No one has been following up, every time I call to check the status they put me on hold for 20 mins. Frustrating experience.

Source: icon-google Google
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WL

Date: 2023-04-21 16:42:55

Pricing is not displayed in the store. That makes it very difficult to browse and shop. When I asked the salesperson for the exact pricing for 4 different tiles, she took some time to get it from the computer and was very very unwilling to help me. She looked sullen. When I finally got the pricing, I realized that the prices are 2-3x more expensive than other stores like Lowes or Floor and Deco. It didn't make sense at all. Seems like pricing here is highly inflated. The free design service is also inferior compared to the service offered at Floor and Deco. At Floor and Deco, they even did a 3D visualization for me, but not a BayStone. I like the countertop design sold at Baystone, but nobody could give me the exact price. Very frustrating to shop here. Prices fluctuates and inflated.

Source: icon-google Google
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Serena Cano

Date: 2023-03-27 16:08:56

I am now a Bay Stone customer for LIFE!! My contractor Moshiko from Golden View Renovation (another awesome resource) recommended I buy my tile at Bay Stone. Wow, did Brenda take care of me!! She made recommendations that I would have never considered and I left feeling excited NOT stressed about my bathroom remodel. Then, I strolled over to Bay Homes (In the same building so convenient!!!) and I was equally taken care of by Mehmet and the AWESOME manger Magit!! They helped me choose my fixtures and when the drain I picked did not pass inspections. I immediately went to Margit for help and he solved the problem!!! Thank You Bay Stone 👍🏽

Source: icon-google Google
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Anca R

Date: 2022-11-09 14:52:03

Very nice staff they go above and beyond to accommodate you. I've purchased tile and slab from them several times before. I love their huge selection of tile, especially when I can find the hard to get kind.

Source: icon-google Google
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Vedran P

Date: 2022-09-25 04:26:37

Decent selection in the showroom, but overall a stressful shopping experience. Most of what is in yhe showroom is not in stock, which makes your purchase a "special order" (for which you have to eat the shipping cost) that you WILL have trouble returning. Which will of course be another shipping charge and some excessive percent restocking fee. Their adversarial and selective return policy requires you to optimize the amount upfront. Do not buy unless you are absolutely sure on the quantity and the fit. My recommendation is to go elsewhere. Plenty of choices in the 300 yrd radius.

Source: icon-google Yelp
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S A.

Date: 2026-10-06 21:30:12

This is a great store with great sales people! Very happy I came here and highly recommend.

Source: icon-google Yelp
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Lindsey K.

Date: 2026-10-03 19:10:39

Lisa gave us amazing advice and ideas. She made the decision process easier and helped us through all steps of the process. She stirred us towards good quality products within our budget.

Source: icon-google Yelp
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Raymond K.

Date: 2026-09-05 07:09:19

Beautiful selection. Karen was awesome, helpful, extremely knowledgeable. She made the buying experience great.

Source: icon-google Yelp
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Dave S.

Date: 2025-06-11 00:05:55

Worked with Jeff. He is amazing. They have an amazing selection. And was able to find a combination we loved for our bathroom

Source: icon-google Yelp
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Bar M.

Date: 2025-05-29 21:25:07

As an interior designer, I always take my clients there. Best team and top of the line as far quality and options.

Source: icon-google Yelp
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Abbey Z.

Date: 2025-02-19 18:38:47

They have great counter top selections to choose from. Jeff was helping us with the counter material and different design options. We purchased a porcelain countertop and couldn't be happier with our end results! We are also so happy with the fabricator Francisco who installed our porcelain counter top. We were looking for an experienced installer who knows how to deal with porcelain not only Francisco is experienced but he's also a certified porcelain installer. His attention to detail and immaculate precision were outstanding giving our kitchen a beautiful look

Source: icon-google Yelp
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Conor A.

Date: 2024-10-17 13:56:27

Looking for materials our designer took us to Baystone and boy they have like everything you can imagine, we spend over 2 hours there looking at various materials. They have great team and very helpful but you should always go there with a plan and take your designer with you, otherwise you will get more confused than before you went there

Source: icon-google Yelp
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Monique A.

Date: 2024-10-01 12:37:33

Been in the market to get some ideas for our new kitchen remodel, was told by our designer to checkout Baystone depot, they have a lot of materials and friendly staff. Now I got to figure out what I really want and with so many choices, it will take a lot of time

Source: icon-google Yelp
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Alma M.

Date: 2024-09-30 23:30:15

We went to find tile for our bathroom and the staff was very helpful and friendly. There is a large selection to choose from for tile, quartz and other materials. The staff is ready to help you with your designs needs. In the past we purchased quartz for our kitchen countertops and porcelain tile for our kitchen floor.

Source: icon-google Yelp
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Yubei C.

Date: 2024-08-11 05:54:54

Good stuffs from Italy with competitive price, very nice customer service experience with Cici, efficient and effective communication. Highly recommended!

FAQ About Bay Stone Depot — Based on Independent Research

What materials can I order a countertop from Bay Stone Depot?

What types of spaces does Bay Stone Depot fabricate countertops for?

What shapes of kitchen countertops does Bay Stone Depot fabricate?

What countertop design styles does Bay Stone Depot most often implement in San Jose, CA?

What is the service area of Bay Stone Depot?

What types of clients does Bay Stone Depot work with?

Does Bay Stone Depot have its own countertop fabrication facility?

Does Bay Stone Depot offer any discounts on countertop fabrication in San Jose, CA?

What is the price category of Bay Stone Depot in San Jose, CA?

Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Bay Stone Depot?

What is the fabrication and installation timeline for a countertop at Bay Stone Depot?

How long does it take Bay Stone Depot to prepare a quote for countertop fabrication and installation?

Does Bay Stone Depot offer cutouts for sinks, cooktops, or other elements?

What guarantees does Bay Stone Depot provide for its work?

Please Note

The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Bay Stone Depot. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources. If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.

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