About BAY COUNTERTOPS — Ranked №8 Countertop Fabricator and Installer in Berkeley, CA
19.76
total score
The main rating value calculated from more than 30 indicators.
Exact value: 19.75549 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
BAY COUNTERTOPS ranked number 8 in Berkeley, CA in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included BAY COUNTERTOPS among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
BAY COUNTERTOPS: Total Score & Key Ratings
The Total Score of 19.76 out of 100 achieved by BAY COUNTERTOPS in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — BAY COUNTERTOPS has a rating of 4.5 out of 5 — and our team’s Mystery Shopper Score, which stands at 0 out of 5.
You can read detailed information and evaluations from our independent research of BAY COUNTERTOPS’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact BAY COUNTERTOPS directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about BAY COUNTERTOPS
Changing out the countertops is a simple way to give your home a newer, more modern appearance. This firm has been the go-to for both commercial and residential countertop installation in Berkeley and Oakland, California. The team is capable of producing marble and granite countertops of the greatest quality while adhering to almost any financial constraint. Additionally, they deal with all produced varieties of quartz. Since the firm caters to each customer's specific preferences and requirements, it stands apart from competitors and department stores.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
More info
Customer Feedback Score
4.5
The weighted average of all reviews from Google, Yelp, Facebook, and CoCo, factoring in the number of reviews for each source.
reviews: 51
Google
4.7
reviews: 11
YELP
4.4
reviews: 40
Facebook
n/a
reviews: n/a
CoCo
n/a
reviews: n/a
Mystery Shopper Report
0
The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 0 out of 5.
criteria: 10
Staff friendliness
0
No Data
Staff friendliness
We were unable to assess the staff friendliness of BAY COUNTERTOPS.
Unfortunately, we were unable to reach BAY COUNTERTOPS during our mystery shopper research. This could be due to missed calls or unanswered messages.
Important:
The lack of data affects the company’s ranking position. However, BAY COUNTERTOPS remains one of the top companies in the U.S., having achieved high scores in other criteria. We recommend contacting BAY COUNTERTOPS directly to gain a full understanding of their level of service.
Staff Expertise
0
No Data
Staff Expertise
We were unable to assess the staff expertise of BAY COUNTERTOPS.
Unfortunately, we were unable to reach BAY COUNTERTOPS during our mystery shopper research. This may have been due to unanswered calls or messages.
Important:
This rating does not reflect the overall professionalism of BAY COUNTERTOPS, but only indicates the absence of data. BAY COUNTERTOPS remains one of the top companies in the U.S., having achieved high scores in other categories. We recommend contacting the company directly for a complete understanding of their staff expertise.
Company Age
0
No Data
Company Age
We were unable to determine the age of BAY COUNTERTOPS.
Unfortunately, as part of our mystery shopper research, we were unable to determine when BAY COUNTERTOPS was established. This may be due to unanswered calls or messages.
Important:
The absence of data impacts the company’s position in our ranking. However, BAY COUNTERTOPS remains one of the top companies in the U.S., having achieved high scores in other categories. We recommend reaching out to BAY COUNTERTOPS directly for more accurate information.
Own Office
0
No Data
Own Office
We were unable to confirm whether BAY COUNTERTOPS has a dedicated office.
Unfortunately, as part of our mystery shopper research, we were unable to confirm whether BAY COUNTERTOPS operates from a dedicated office. This may be due to unanswered calls or messages.
Important:
The absence of data impacts the company’s position in our ranking. However, BAY COUNTERTOPS remains one of the top companies in the U.S., having achieved high scores in other categories. We recommend reaching out to BAY COUNTERTOPS directly for more information.
Own Production
0
No Data
Own Production
We were unable to confirm whether BAY COUNTERTOPS has its own production facility.
Unfortunately, as part of our mystery shopper research, we were unable to confirm whether BAY COUNTERTOPS operates its own production facility. This may be due to unanswered calls or messages.
Important:
The absence of data impacts the company’s position in our ranking. However, BAY COUNTERTOPS remains one of the top companies in the U.S., having achieved high scores in other categories. We recommend reaching out to BAY COUNTERTOPS directly for more information.
Veterans Discount
0
No Data
Veterans Discount
We were unable to confirm whether BAY COUNTERTOPS offers discounts for veterans.
Unfortunately, as part of our mystery shopper research, we were unable to determine if BAY COUNTERTOPS provides discounts for veterans. This may be due to unanswered calls or messages.
Important:
The absence of data impacts the company’s position in our ranking. However, BAY COUNTERTOPS remains one of the top companies in the U.S., having achieved high scores in other categories. We recommend reaching out to BAY COUNTERTOPS directly for more information.
Production time
0
No Data
Production time
We did not receive production time information from BAY COUNTERTOPS.
Unfortunately, BAY COUNTERTOPS did not provide information about project completion time as part of our mystery shopper research. We were either unable to reach the company or did not receive an answer to our inquiry.
Important:
The lack of data on production time affects the company’s ranking position. However, BAY COUNTERTOPS remains one of the top companies in the U.S., having achieved high results in other criteria. We recommend contacting BAY COUNTERTOPS directly to clarify timelines and project conditions.
Deposit Level
0
No Data
Deposit Level
We did not receive deposit information from BAY COUNTERTOPS.
Unfortunately, BAY COUNTERTOPS did not provide information about their deposit requirements as part of our mystery shopper research. This does not exclude them from our ranking, as they have been recognized for their excellence in other criteria.
Quote Time
0
No Data
Quote Time
We did not receive quote preparation data from BAY COUNTERTOPS.
Unfortunately, BAY COUNTERTOPS did not provide information about quote preparation times as part of our mystery shopper research. This may be due to internal processes or other circumstances that prevented a response.
Important:
The lack of data on quote preparation time affects the company’s ranking position. However, BAY COUNTERTOPS remains one of the top companies in the U.S., having achieved high results in other criteria. We recommend contacting BAY COUNTERTOPS directly to clarify timelines and conditions.
Affordability
0
No Data
Affordability
We did not receive pricing information from BAY COUNTERTOPS.
Unfortunately, BAY COUNTERTOPS did not provide pricing details for products made from Calacatta Idilio quartz and Carrara Morro quartz as part of our mystery shopper research. This may be due to specific business processes or other factors.
Important:
This does not impact the excellent reputation of BAY COUNTERTOPS, which is recognized in our rankings for other parameters. We recommend reaching out to BAY COUNTERTOPS directly to obtain pricing details and further information.
Company services
Kitchen
To order
Bathroom
To order
Outdoors
To order
Commercial
To order
Fireplaces
To order
Sill rail
To order
Additional benefits of BAY COUNTERTOPS
Small business
Delivery
Wheelchair accessible entrance
Wheelchair accessible parking lot
Service guarantee
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible
Credit card processing fee
Accepts Credit Cards
Accepts Zelle
Accepts Cash App
Bike Parking
In store shopping
Kitchen & Bath
Countertop Installation
Countertop store
Reviews about BAY COUNTERTOPS
All (50)
Google (9)
Yelp (41)
Source:Google
Melanie Hamburger
Date: 2024-12-13 03:59:35
I had a 100% FANTASTIC experience with the manager Efrem, and Toby the installer/measurer. They were professional, provided a super quick turnaround, met my budget, and were an absolute pleasure to work with. The quartz countertops for our small kitchen look GORGEOUS!! Top quality business all the way. I am so very grateful to have found them – and so glad I didn't go with another counter place (whose bid was twice as much) or the cheap laminate counters that I almost installed. My only regret is that I didn't take better photos. Bay Countertops has my highest recommendation – we'll be going back to them with another project soon.
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Source:Google
Mark Davis
Date: 2023-05-21 16:32:53
I've been a customer of Bay Countertop for about 4 years and it's a real pleasure working with Caesar. He helped me find the perfect stone to make my project pop! And I'm looking forward to doing more business with them on my next project.
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Source:Google
J Foster
Date: 2019-11-19 19:40:59
Great guys working here. Very helpful.
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Source:Google
Laurie Pitman
Date: 2020-01-20 05:21:15
Cesar knows business. Great selection.
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Source:Google
ROD MACDOUGALL
Date: 2020-07-18 00:29:41
This is a True "Diamond in the Rough" outfit!
I can't say enough about how impressed I was with Bay Countertops... From the moment I stepped foot into their warehouse doors to the final installation at my home.
When I visited Bay Countertops, their location is rather unassuming, and some may wonder if they took the "wrong turn to Albuquerque". Upon entering the store, I was greeted by Cesar - a very attentive, yet, non-pushy - salesman. I explained what I was seeking in color and style for my countertops and w/in a few minutes he had pulled several choices that were nearly spot on to what I was seeking. Hence, the selection process was a breeze.
Next was setting up the appointment for the measurement. Well, ok, so there was a slight lag time from the initial deposit to the measurement appointment, but, these are busy times for those in the trade and something to be expected when family members are forced to spend extended periods of time at home... They see physical blemishes of their home. Truth be said I missed the delayed said measurement appointment, myself. But, when they did come to measure, Danny, Junior and crew were wonderful and quite profession, particularly being mindful of the safety protocols now in place.
At last, the installation came about 10 after the measurement appointment. I let them be because there's nothing worse than a homeowner on the backs of workers for a job like this. So, I left my home to run errands and hadn't a 2nd thought of leaving my home vulnerable and that is entirely because of Bay Countertops' topnotch crew.
Upon returning to my home of just over an hour and they had already left and had my home all safe and secure. Best of all, the countertop looks spot-on! Oh, yes, they even tried to call me, however, I had left my phone at home while running my errands. So, yes, great follow-through.
Speaking of that, I did notice a minute imperfection just from the cut and not the install. So, one quick call over to Cesar and... Bam, Danny and Junior were back over to my house just two days after my install.
Honestly, folks, if you want through the "pain and suffering" ordering countertops through a "Brick and Mortar" store, then, agony must be your thing while you THINK you are getting a good deal (Ha, just wait for the install nightmare to follow). And for those who wish to be pampered and served a latte over ice at a boutique store, ok, go pamper yourself and pay double the price.
The bottom line here is that Bay Countertops is "THE REAL DEAL"... From a wide selection of countertop samples to choose from and a front man who actually is attentive, listens and who comes up w/ suggestive choices that hit the note of what you seek to final installation, I can't rave enough about this company. Oh, and the icing on the cake... Their pricing blew away that, "Depot" and "Expo" others.
I will be highly recommending Bay Countertops to all my residential real estate clients w/o any hesitation.
PS: Photos to follow after final kitchen remodel.
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Source:Google
Scott Henderson
Date: 2020-07-31 16:09:22
These guys are the best, service and prices.
Stop looking around and just call Bay Countertops.
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Source:Google
Judy Hirsch
Date: 2019-04-30 06:07:42
As a fabricator of granite, marble, man made slabs too, they know what they are doing with very friendly knowledgeable service. The marble that we had picked had a slight fissure running through it that was noticeable after installation. They came and replaced it (n/c) with no fuss or irritation. They can create almost anything out of the slabs. There are also leftover slabs at greatly reduced cost if you need something for a small area too. No job is too big or small for them. Highly recommend.
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Source:Google
Christine Vleck
Date: 2024-12-27 01:53:22
Really tough to get in touch with. They have my countertop, but haven’t been able to get a response from anyone (written 5x) about getting installed. Its holding up my project and very frustrating.
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Source:Google
Herb Taylor
Date: 2021-12-18 01:41:41
I think this is pertinent; everything takes longer these days and patience is truly a virtue, we all need to remember this going forward. My experience with Bay Countertops ended up a complete success. Here is my brief story…
The customer service from the start was A+. I picked out my countertop from their terrific selection. Weeks later, the project hit a couple of bumps in the road. The material I ordered took longer than expected. While I was extremely disappointed, Caesar and his team did their best to make it all right. Was there a time where I doubted that it would get done? Yes. Were there moments that my anxiety was high because Thanksgiving was quickly approaching and the project wasn’t finished? Yes. Did the project get completed flawlessly? 100%. Caesar and his team immediately responded to my worries and took action. On the Wednesday before Thanksgiving the countertops were done. The plumbing and new fixtures were installed and it was beautiful. If I could do this all over, would I choose Bay Countertops? Again, 100%! Every person was professional, courteous, and an expert at their job. What I realized through this whole process is that nothing is quick and easy. The pandemic has made everything difficult. Have this mindset and know that regardless of bumps in the road, these people are professionals and the end result is worth every stressful moment. Thank you to their team.
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Source:Yelp
Tina W.
Date: 2025-07-03 00:01:10
Efren and his team are such a pleasure to work with: quick to respond, good communication, great pricing and high-end quality work. My husband and I absolutely love how the finished countertops elevate the look of our cabinets and the entire kitchen. We highly recommend and would without a doubt hire Bay Countertops in the future.
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Source:Yelp
Mel R.
Date: 2024-12-13 03:58:11
I had a 100% FANTASTIC experience with the manager Efrem, and Toby the installer/measurer. They were professional, provided a super quick turnaround, met my budget, and were an absolute pleasure to work with. The quartz countertops for our small kitchen look GORGEOUS!! Top quality business all the way. I am so very grateful to have found them - and so glad I didn't go with another counter place (whose bid was twice as much) or the cheap laminate counters that I almost installed. My only regret is that I didn't take better photos. Bay Countertops has my highest recommendation - we'll be going back to them with another project soon.
Read more
Source:Yelp
Suzanne H.
Date: 2024-11-26 18:43:07
I needed a countertop repair. I had an awful chip on the edge of my new counter,
The man, Noe Carrillo, came with all the equipment and very soon I had my perfect countertop back! He was on time (early), professional and friendly.
I recommend him highly and would certainly hire him again.
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Source:Yelp
Christine C.
Date: 2024-10-26 18:46:08
This review is very late in coming! My husband and I were very impressed with the quality of workmanship and customer service of Bay Countertops. Our kitchen required a unique expertise and out of the box problem solving to finish the job due to the cumbersome removal of the old heavy duty epoxy counters and the odd configuration of our counter top space. They did not disappoint us. We highly recommend Bay Countertops.
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Source:Yelp
Tom B.
Date: 2024-01-26 19:31:48
After waiting for years to replace our kitchen counters, we visited Bay Countertops office, where they showed us a Silestone quartz slab they had on site, (which turned out to be exactly what we were looking for) and scheduled the install. They were able to come to our house and do the measurements and the template the day after the demolition and installation of the plywood base by our contractor/handyman, and they returned to install the counter and 6" backsplash a couple of days later.
Our contractor then finished up the plumbing and painting the following day. Everything went far faster than we anticipated, everyone was very helpful and friendly, it was a pleasure to have them working in our kitchen! We are 100% pleased with the job, and highly recommend them!
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Source:Yelp
Judy K.
Date: 2024-01-23 03:45:54
Bay Countertops was just what I had been looking for. They had excellent prices and selection, stellar turn-around times and great options for installation. Their team doing measurements was bright, attentive, professional, and competent, and Adriana, my salesperson treated me like a long-lost friend. She called me and emailed me to sort out details and adjust to all my needs. Highly recommend them.
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Source:Yelp
Katie K.
Date: 2023-09-09 03:18:42
Super responsive, well-priced and great results. We had a small chip on the corner of our solid surface countertop repaired and you can't even tell it happened! Will definitely use them again in the future.
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Source:Yelp
Paul M.
Date: 2022-11-01 02:11:40
Cesar is professional, responsive, and knows his craft. They obtained my slabs, came and measured and created templates and then cut and shaped the stone all within a reasonable time period and for a fair price. I highly recommend this company.
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Source:Yelp
Patricia C.
Date: 2022-10-23 04:35:26
I highly recommend Bay Countertops. We recently ordered our countertop through this company and we were extremely pleased with their service. Our quartz countertop/backsplash came out beautiful! Caesar was a pleasure to work with and ensured every detail was handled in a timely manner. His team of workers were a pleasure to work with and very professional--they did an awesome job installing the countertop--it was perfect! We highly recommend Bay Countertops if you are looking for quality work.
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Source:Yelp
Clay H.
Date: 2022-03-06 04:58:37
Bay Countertops helped me with what I thought would be a 'minor' granite countertop project. But multiple other countertop installers said it wasn't within their abilities. Then I did find one other contractor who gave me a quote. Cesar at Bay Countertops came in at half their price! Communication was smooth, scheduling was easy, Cesar's team arrived and knocked the job out quickly. (Ok, sure, they arrived a little later than they originally projected, but in my prior experience, that's the case with 95% of all contractor appointments! I'm not going to hold that against them.)
I don't have any set plans for more countertop work in the future, but if I do, I will definitely turn to Cesar and Bay Countertops first!
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Source:Yelp
Tina L.
Date: 2020-10-22 17:19:10
We are so grateful to Bay Countertops for helping us get the kitchen of our dreams! Cesar did a great job of helping us select the right quartz that gave me the aesthetic I was looking for at the price that fit our budget. And Danny did a wonderful job with measurements and install. They were timely, courteous, and delivered a phenomenal product.
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Source:Yelp
Adel E.
Date: 2020-09-21 21:36:40
I am not sure if I have ever posted a review on Yelp before, but Cesar and his crew are just awesome. Let me preface by saying I know I can be a hard customer to work with because I tend to ask a lot of questions and often want to think about decisions for a bit before moving forward. Cesar was super patient with me as we were making decisions for our kitchen countertops, and he spent the time to walk me through all the different vendor products pros/cons as well as the different dimensions of the slabs for our project. I went in thinking I wanted a particular brand, thickness, and style of counter tops, but after talking with Cesar, we ended up going with a different brand, thickness, and style, and I couldn't be happier with the outcome. Once we made a decision, the process went by very smoothly. His crew is extremely professional, and their work is really impeccable. Very impressed overall! Can't say enough good things.
Due to a lot of the shelter in place issues, they can be hard to get in touch with, but their skills are well-worth those challenges.
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Source:Yelp
Scott H.
Date: 2020-07-13 23:34:44
This place is fantastic. I just met Cesar today and he was very patient and knowledgeable and I was impressed with his service.
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Source:Yelp
Timo N.
Date: 2020-04-04 16:43:58
I looked for the "right" countertops for my newly remodeled kitchen for quite a while. I was extremely happy with my decision. They are experienced, professional, and did a wonderful job installing our quartz. They cleaned up very nicely at the end of the job ad well. I dealt with Efran.. who was easy, professional and responded well to all my questions. Use them... they were great!
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Source:Yelp
Barb B.
Date: 2019-10-30 17:20:46
Excellent service and highly professional crew! I will definitely work with Bay Countertops again.
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Source:Yelp
Gavin M.
Date: 2019-10-19 00:25:47
I don't often write reviews but Cesar and his crew were awesome.
All we wanted was to match what was in our kitchen in wood with Quartz. We wanted the same thickness and the same curves but other companies said we couldn't have both the thickness and the curves and just pick which one we wanted more. Bay Countertops said no problem, they do it all the time. They were so confident I had to grill them to make sure they weren't blowing smoke. In the end they did exactly what they said they would.
I uploaded pictures and the curves are incredible. The pattern even wraps and it's beautiful!
Great company, great work and good prices. Not the cheapest or the most expensive but worth the money. We couldn't be happier.
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Source:Yelp
Mona D.
Date: 2019-02-14 13:42:37
I dealt with Efren. He helped me trough the process. I was lucky to have found a remnant in their yard that worked beautifully in my space. They cut it to size, fabricated it and installed it. The team who came to install was a delight to work with. I couldn't be more satisfied. I would go back without hesitation and recommend them for your stone countertops needs.
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Source:Yelp
L R.
Date: 2018-09-25 02:09:44
Top Notch! Exceeded Expectations by a mile!
My wife and I went to numerous tile and stone places and visited various fabricators, and we were very happy that we chose Bay Countertops in Richmond for our home in Marin County.
Caesar was extremely responsive and gave us great advice on materials, design, color as well as practical installation issues. The crews arrived on time and did a fantastic job. It is real artistry to get everything finished just right and the workmanship was really impressive. They paid great attention to detail. What was really impressive was the follow-up. They needed to come back and finish a couple of little details and they arrived just like clockwork and made sure the job was completed to our full satisfaction. They also had some beautiful remnants and they made a 36 inch round dinette table for us that is fantastic. Could have saved us a great deal of time if we went there first instead of running around the bay area. We were concerned when we started thinking about redoing our kitchen counters and backsplash that it would be a big and painful ordeal, It truns out it could not have been easier. Would highly recommend.
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Source:Yelp
Lisa W.
Date: 2018-09-11 03:42:22
Absolutely hands down highly recommend Cesar and Bay Countertops! Incredible professionals! Amazing attention to detail and amazing finish work. They have an amazing assortment to chose from. (Can I say Amazing again!) I had a very small job for small counter space in a small kitchen and they really worked with me to fit my needs.
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Source:Yelp
Jacqueline C.
Date: 2018-03-12 21:43:09
I give these guys a 10 star review if I can! I first got countertops from Home Depot and was a total disaster. I called them and they came to my rescue! They were able to do the bath tub without seams (unlike Duracite who came with four seams) and they gave me a quote over the phone since I had the template already. Efren came to measure and was able to install for me in a week knowing I have been stuck with a non working bathroom for months! They also helped me look for a slab within my budget since the one I originally pick was only offered at Home Depot!
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Source:Yelp
Mindy R.
Date: 2017-12-28 02:57:44
Dan did a beautiful job on my kitchen countertops. The work was flawless and he was very easy to work with. He's punctual, professional and precise.
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Source:Yelp
Claire F.
Date: 2017-08-04 21:06:36
I highly recommend Bay Countertops to anyone who's in need of counters. Cesar was SO easy to work with, was very communicative, and made the whole process easy. We ended up with beautiful counters exactly the way we wanted them. I didn't know a lot about counters at the outset, but Cesar was able to answer my questions and make recommendations the whole way through. The counters look amazing and were delivered on time at the quoted price. I'm very pleased with their product and service and recommend them to all.
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Source:Yelp
Shawn G.
Date: 2017-07-18 16:38:46
Bay Countertops not only has a great selection of full pieces ready to customize, they have a ton of remnants in many sizes. We wanted white quartz for the bathroom. This was a tiny countertop so a remnant was perfect. They treated us and the project like it was a major project. We wanted a mitered edge so the top and front (and side) would be seamless. Wow, wow, wow, did they do an awesome job! May be hard to see in the photo because all you can see is smooth quartz - and that's exactly what we wanted. We're still deciding whether to have them cut a backsplash, so that bit is missing, but I wanted to get this up now.
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Source:Yelp
Nicole G.
Date: 2017-01-12 16:15:27
I am a Interior Designer so trust when I say that Bay Area Countertops are by far the best fabricator serving the Bay. Caesar is professional, prompt, and has honest competitive prices. The crew takes pride in their work and are very meticulous with details. All traits you want from a fabricator! You can trust that when you hire Bay Area Countertops you are hiring the best!
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Source:Yelp
Tonya H.
Date: 2017-01-05 00:18:01
I was having a hard time finding someone to help me w/ countertops when we remodeled our kitchen. I stopped by Bay Countertops one day & Cesar was so helpful; he was quick to fit us in between a couple of commercial jobs, so we didn't have to wait. The workmanship is outstanding & he & his staff are so professional. Our quartz countertops & marble island look fantastic! You will not be disappointed!
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Source:Yelp
Holly N.
Date: 2016-07-25 16:55:47
Very pleased with our new kitchen countertops (Silestone quartz in blanco orion). Cesar was able to work within our budget and schedule. The wait time between template and install was only one week! The crew was very open to my personal requests for modifications to the farm sink overhang and design. In the entire kitchen, we only have one small seam behind the sink. Cesar provided me with the Silestone warranty via email within a couple days.
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Source:Yelp
Joni A.
Date: 2016-02-20 13:22:49
We are thrilled with the quality of the Caesarstone countertops that Bay Countertops installed in our kitchen recently. Beautiful thoughtful meticulous craftsmanship (there were some adjustments that had to be made on site by the installers due to contractor changes after the countertops had already been fabricated) along with patient professionalism on the part of the boss, Cesar, made for a great experience with this company.
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Source:Yelp
J L.
Date: 2015-12-10 23:01:17
These guys are great! Junior answered all my questions when they came out to template on Friday. Today is Thursday and they were just here to install my quartz countertop. The joints are like 1 mm and Danny, the "Picasso" of epoxy had a whole palette of different color epoxies to blend into the best match possible. He did an excellent job! My contractor told me to check out how the edges are mitered in and how this makes the best looking edge. The usual way is that two pieces of quartz are joined so that you can see the line. I'm very happy with the way my countertop turned out!
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Source:Yelp
Amy L.
Date: 2014-11-05 00:56:38
So incredibly pleased with the knowledge and professionalism of this team. They were timely on every one their visits and their work completely speaks for themselves. They have so much experience in the field and they ensured that I was 100% pleased with their work. I'd highly recommend them and I cannot wait to hire them again. During our bathroom remodel we worked closely with George and Cesar.
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Source:Yelp
Jeff P.
Date: 2013-11-22 07:20:16
Danny and crew did an amazing job on our challenging bathroom renovation - from giving helpful, friendly advice on selecting & laying out cuts on our onyx slab, to the perfect installation of our 9' long one-piece countertop and shower niches. He was even able to slice some pieces down to half-thickness for our fancy backlit / translucent light panels... all with honey onyx, a beautiful but extremely fragile stone. It's the centerpiece of our bathroom and Danny's work was truly flawless, all at a very fair price - I wouldn't hesitate to use him again.
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Source:Yelp
Ken H.
Date: 2013-10-18 22:25:29
Cesar over at Bay Countertops is Great to work with and he bent over backwards to get our counters installed. Great price and the workmanship is very good, we had Silestone Quartz Lagoon installed with the full bullnose edges, and it looks beautiful. You can't go wrong with Bay and by the way his crew is the Best!
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Source:Yelp
Caroline S.
Date: 2013-09-04 16:39:19
I LOVE these guys! They are professional, courteous, timely.... just all around great guys. I had a countertop company double their price and reschedule me for a month from the original install date, needless to say I cancelled them but had to find someone quick. Bay came out the next day to template and installed one week later. They went out of their way to help us out in a terrible situation. I would recommend Bay to anyone and I look forward to working with them again. Great customer service still exists :)
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Source:Yelp
L J.
Date: 2024-09-16 20:38:26
I am adding to my previous review: Today Cesar came to my house and did the reseal. It looks good and I hope this is what is needed to prevent mould. It is good that this reseal was done; however, I hope that for the next customer it will not be as difficult to ask for help to resolve an issue.
Cesar is a very nice individual, and I am pleased he came by to fix the problem.
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Source:Yelp
Kelvin J.
Date: 2022-03-16 00:18:37
The crew here is excellent. We had a kitchen renovation job a few years ago and came here based on a recommendation. Caesar was upfront, honest, and even though there was a slight mistake, he told us that the next time we came back he'd make sure he made it worth our while.
The work they do is top notch. The quality was top notch. The cleanliness they provide was too notch. They were in and out and left things better than they found them.
Definitely are going to be coming back to them first in order to start our next project.
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Source:Yelp
rene p.
Date: 2019-06-15 02:41:45
It isn't easy finding a fabricator that you can trust and depend on. Having to find someone to fabricate a custom quartz countertop for my new bathroom cabinets gave me extreme anxiety. I told Cesar what I had in mind and Junior & Toby created and installed it, all in less than two weeks. It came out perfectly and is exactly what I was looking for. You guys are true artists, thank you.
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Source:Yelp
Albert L.
Date: 2018-06-11 02:07:42
My uncle started losing his strength and when he used the bathroom, used the sink as a support. Over some time, the pipes became unaligned and leaked. I added legs to the sink and sealed up the pipes, but thought it would be nice to add a counter to the bathroom.
I found these guys on Yelp and were happy too know they were local. They came on over and I told them what I wanted, even though I didn't know the terminology, they knew exactly how I wanted it.
They gave me several samples of granite and finishes to look at, and I just went with the simple stuff, but it still looked great to me.
One big hiccup that bothered me during this whole process was that when they removed the old sink, they caused an even larger leak, though temporarily. I would have to replace the bucket every 5-6 hours to avoid flooding my bathroom and hallway. Unfortunately, the first night I was unable to do so and I woke up to a damp hallway rug and a bathroom covered in water. Luckily this was only for one weekend. That explains the removed star. They were also late to one appointment, but they deducted $100 off my bill which made that all good, but the flooding was the real pain.
I have also recommended Bay Countertops to other friends and family. They have had less luck with BC as they don't seem as responsive as they were to me.
Despite all this, my family and I were very satisfied with the end product and are glad we went with BC.
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Source:Yelp
Gary I.
Date: 2024-03-11 21:52:58
We paid a 50% deposit to have our kitchen counter refinished. Adriana confirmed receipt of the deposit and said the owner Cesar was scheduled to come out to do the work. No one showed up at the scheduled time. No one contacted me with an explanation. No responses to my numerous voice mails and emails. Not the kind of business I can trust or work with.
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Source:Yelp
Stephen H.
Date: 2022-11-07 02:17:08
abso the worst experience I've had in 15 years in the building trades. They gave a high bid but promised a quick turnaround, which was important on this job. They didn't show for the first template appointment, no call. They didn't show for the second appointment no call, no communication. Lots of excuses and three more no shows and three weeks past the other lower bid, and they say they're going to give a discount. They show up late, finish the job with a bunch of problems, then send me a bill with no discount, then threaten a mechanic Lein when I call them on it. A total nightmare. Avoid this lousy company.
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Source:Yelp
Christian W.
Date: 2021-03-25 18:26:23
I called this company to do my countertops. When someone answered, they requested that I do all of the measurements and sent a picture to them of my kitchen. They also told me to draw out a diagram. I felt like this was a bit much for me being a customer but I did it anyway. After I sent them all pictures with measurements and a diagram, they never got back to me. I called them and the guy said that he will get a quote to me later that day. Never heard from them again. So 1 star because customer service is everything. We will be spending thousands of dollars on the countertops. At least they should do the measurements and get back to you with you having to call them back. Plus, what if my measurements were wrong?
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Source:Yelp
LC H.
Date: 2017-08-03 17:24:19
Don't believe the 4 1/2 star reviews that you see here! It is a lie! It's probably all of the owners close friends and families trying to hype up the place.
I contacted the company via yelp to ask for an estimate and they turned me down. They accused me of using a "fake" photo and told me they didn't do commercial work based on ONE photo I sent. I reached out to the owner and clarified that I was not requesting for any commercial work. I own the condo that I live in and that I wanted to upgrade the counters. He asked that I give him a call so he could send someone to my home. However, I didn't feel like it was necessary since I am shopping around and comparing prices. I am only asking for a ballpark of how much it would cost. I sent all measurements and photos of my kitchen and bathroom as he had requested previously but did not get any response after that.
There's plenty of great places in the bay. I will gladly take my service else where, where I am welcome and not accused of something based off of a petty photo!
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Source:Yelp
James S.
Date: 2014-05-15 23:01:46
Cesar was twice scheduled to come out and template. Both times he stood me up. First time he had some dramatic excuse. Second time I never heard back. Total flake. Proceed at your own risk unless you don't value your own time.
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Source:
FAQ About BAY COUNTERTOPS — Based on Independent Research
What materials can I order a countertop from BAY COUNTERTOPS?
During our independent research, we found that BAY COUNTERTOPS offers countertop fabrication using most of the popular types of natural and engineered stone available in the US. The most commonly used materials include engineered quartz, marble, granite, quartzite, soapstone, and onyx — these are the materials most frequently chosen by BAY COUNTERTOPS’s clients in Berkeley, CA for kitchens, bathrooms, outdoor areas, and commercial spaces in 2025.
If a client requires a less common material, the desired stone is ordered from a supplier, allowing the project to meet the customer’s specific requirements. This approach enables the company to complete both standard and unique designer projects.
What types of spaces does BAY COUNTERTOPS fabricate countertops for?
According to our research, the company fabricates stone countertops for both residential and commercial spaces. The most in-demand options are, of course, kitchen countertops in private homes, bathroom vanities, as well as outdoor kitchens and BBQ areas. In addition to that, the company manufactures countertops for commercial spaces such as offices, retail stores, hotels, restaurants, and even medical facilities.
Thanks to its experience, BAY COUNTERTOPS is ready to fabricate and install stone countertops in virtually any residential or commercial space — even if the specific type of room wasn't mentioned among the most common ones.
What shapes of kitchen countertops does BAY COUNTERTOPS fabricate?
Our rating analysts thoroughly reviewed the portfolio of completed projects by BAY COUNTERTOPS, which features various types and shapes of stone kitchen countertops fabricated by the company. Among the completed projects are classic straight countertops, L-shaped and U-shaped corner configurations, kitchen islands, and countertops with a breakfast bar.
The examples we studied confirm that the company is capable of fabricating and installing countertops in virtually any shape — tailored to the kitchen layout, design objectives, and customer preferences.
What countertop design styles does BAY COUNTERTOPS most often implement in Berkeley, CA?
Our research has shown that the company works with the most popular stone countertop styles in the U.S., including modern, traditional, transitional, minimalist, industrial, farmhouse, luxury, and coastal. These styles are currently in high demand among clients across the country.
Our analysts reviewed the company’s portfolio and customer feedback and confirmed that BAY COUNTERTOPS successfully handles a wide range of design tasks — from clean, minimalist solutions to luxurious interior compositions featuring expressive stone textures.
What is the service area of BAY COUNTERTOPS?
The company’s office is located at 2534 Florida Ave, Richmond, CA 94804, but its work is not limited to just the city of Berkeley, CA. Like many participants in our rating, the company accepts orders, provides on-site measurements, and installs stone countertops within a radius of up to 50 miles from its main location — including neighboring cities, suburbs, and residential communities.
If you’d like to confirm whether your location is covered, simply contact the company through our website: submit a request, give them a call, or send a message directly via messenger.
What types of clients does BAY COUNTERTOPS work with?
Like many participants in our rating, BAY COUNTERTOPS works with a wide range of clients — from private homeowners to professionals in the construction industry. Their clients include families planning a kitchen or bathroom renovation, contractors, developers, and owners of cafés, restaurants, hotels, and other commercial properties where stone countertops are needed.
For interior designers and contractors, BAY COUNTERTOPS often offers special partnership terms — such as discounts or priority fabrication timelines. To confirm the details, we recommend contacting the company through our website using any convenient method.
Does BAY COUNTERTOPS have its own countertop fabrication facility?
As part of our independent research, we attempted to determine whether BAY COUNTERTOPS has its own natural stone countertop fabrication facility. Our analyst contacted the company as a mystery shopper, but unfortunately, we were unable to obtain a clear answer — the calls and messages either went unanswered or did not provide the necessary information.
The absence of confirmed data about fabrication should not be seen as a negative sign. In our experience, it is not uncommon for companies to miss some incoming inquiries or choose not to disclose such details during initial contact.
Does BAY COUNTERTOPS offer any discounts on countertop fabrication in Berkeley, CA?
Unfortunately, during our independent research, we were unable to reach representatives of BAY COUNTERTOPS to clarify information about possible discounts. The company did not respond to calls or messages sent by our mystery shopper. However, in our experience, most companies featured in our rating are open to discussing personalized terms.
We recommend checking the details directly: submit a request, call, or message the company through our website — and be sure to ask about any available discounts. In many cases, contractors are willing to discuss individual terms.
What is the price category of BAY COUNTERTOPS in Berkeley, CA?
Unfortunately, as part of our independent research, we were unable to obtain pricing information from BAY COUNTERTOPS. Our mystery shopper attempted to contact company representatives to request a quote for the fabrication and installation of a stone countertop measuring 83.4 square feet. However, they were either unable to reach anyone by phone, or never received the promised estimate after the initial conversation.
We want to emphasize that the lack of response or data does not necessarily reflect the quality of the company's work. In our experience, some contractors are simply unable to respond to all inquiries in time or prefer to discuss pricing only in person. To get accurate and up-to-date pricing for your project, we recommend reaching out to the company directly through our website — submit a request, call, or message them — and ask for a personalized quote.
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from BAY COUNTERTOPS?
Yes, according to our research, BAY COUNTERTOPS offers free consultations and project estimates — this is standard practice across the industry. Like most contractors in our ranking, the company provides free on-site measurements, advises on material selection and configuration, and prepares a detailed quote for the fabrication and installation of your stone countertop.
To receive a consultation and a free estimate for your new countertop, submit a request on our website, call the company, or send a message via messenger.
What is the fabrication and installation timeline for a countertop at BAY COUNTERTOPS?
Unfortunately, as part of our independent research, we were unable to obtain information about the turnaround time for countertop fabrication and installation from BAY COUNTERTOPS in Berkeley, CA. Acting as a mystery shopper, our analyst attempted to contact company representatives to clarify the timeframe for a standard 83.4 sq. ft. countertop project — however, either the calls and messages went unanswered, or the staff were unable or unwilling to provide an estimated completion time. It’s important to note that situations like this are not uncommon: contractors may be overwhelmed with work, prefer to discuss project details in person, or choose not to disclose information during the initial contact.
To get up-to-date information about the turnaround time for your project, we recommend reaching out to the company directly through our website — submit a request, call, or send a message via messenger to receive a personalized estimate and confirm the actual timeframe.
How long does it take BAY COUNTERTOPS to prepare a quote for countertop fabrication and installation?
Unfortunately, in the course of our mystery shopper research, we were unable to obtain information about the quote preparation time from BAY COUNTERTOPS in Berkeley, CA. Our analyst may not have been able to reach a company representative, or the quote was never provided after initial contact. As a result, we are unable to objectively evaluate the company’s quote turnaround speed. This situation is rare and usually related to temporary workload or internal processing specifics. It does not necessarily indicate a low level of service — it simply means that we didn’t receive a response within the research timeframe.
To get up-to-date information, we recommend contacting the company directly through our website — submit a request, call, or message them to receive a personalized quote and clarify current pricing.
Does BAY COUNTERTOPS offer cutouts for sinks, cooktops, or other elements?
Yes, like most professional contractors in the market, BAY COUNTERTOPS performs cutouts and countertop preparation for various components — both standard and modern. According to our findings, these services are typically included in the overall project estimate. The standard scope usually covers cutouts for sinks (undermount, drop-in, or farmhouse) and holes for faucets or other plumbing fixtures. Additional cutouts — such as for cooktops, hidden or pop-up outlets, built-in wireless chargers, or other accessories — are discussed individually at the project planning and estimating stage.
It’s important to note that while the cutouts and countertop preparation are usually performed by the company, the installation of electrical and plumbing fixtures (such as faucets, outlets, or appliances) may not be included in their scope of work and could require licensed professionals. We recommend clarifying this point when placing your order.
To avoid misunderstandings, ask for a detailed estimate with a breakdown of all services: cutout pricing, installation, and any add-on options. This will ensure project transparency and help you clearly understand what you're paying for.
What guarantees does BAY COUNTERTOPS provide for its work?
According to our information and industry practice, BAY COUNTERTOPS, like most participants in the ranking, provides a workmanship warranty valid for 1 year from the date of countertop installation. This period is usually specified in the contract. We do not rule out that the company may have extended warranty terms (2 years or more), however, during our research, we did not receive confirmed data from the contractor regarding the duration and scope of its warranty.
The contractor’s warranty covers defects in fabrication and installation, such as uneven or separating seams, leveling and fastening issues, detachment or sagging of an undermount sink, flaws in edge finishing and cutouts, premature failure of seam materials, and cutouts that do not match the approved design. Warranty coverage does not include damage from use (thermal shock/burn marks from hot cookware, chips or cracks caused by impacts), stains and acid etching (for marble), wear due to insufficient maintenance or lack of sealing, natural characteristics of stone (veins, micro-pores, variations in shade/pattern within tolerances), shifts caused by base deformation, or any modifications performed by third parties.
The material warranty is provided by the manufacturer or the official stone supplier. Engineered quartz brands often offer a limited “lifetime” warranty for residential properties (subject to registration and compliance with care guidelines). For sintered surfaces, typical warranty periods range from 10 to 25 years. Natural stone usually does not come with a factory warranty — its quality of fabrication and installation is covered by the contractor’s warranty. The term and scope of the warranty depend on the project and materials — contact BAY COUNTERTOPS in any convenient way on this page to get the current terms.
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on BAY COUNTERTOPS. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources.
If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
BAY COUNTERTOPS is a trusted participant in our ranking, known for its exceptional quality of work and outstanding service.
Contact them today in the way most convenient for you to get a free estimate for your project.
We’d appreciate it if you let BAY COUNTERTOPS know that you found them through the National Ranking Countertops Contractors!