AVIGNA GRANITE WORLD & QUARTZ COUNTERTOPS
since 2011
Examples of works performed by AVIGNA GRANITE WORLD & QUARTZ COUNTERTOPS
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About AVIGNA GRANITE WORLD & QUARTZ COUNTERTOPS
total score
Exact value: 70.645248 out of 100.
Kitchens and bathrooms are prone to frequent influences of moisture and heat. These aggravating factors reduce countertops’ service life. That is why constructors recommend choosing resistant materials for tabletop fabrication. Natural stones are the perfect materials for such furniture pieces. Stone tabletops look luxurious, serve for years, and perfectly resist external impacts. Contact AVIGNA GRANITE WORLD & QUARTZ COUNTERTOPS to order countertops services. Experienced specialists embody unique projects, design individual solutions, and produce premium-quality furniture.
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reviews: 349
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reviews: 40
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Contact AVIGNA GRANITE WORLD & QUARTZ COUNTERTOPS for a Free Estimate
3811 University Blvd W suite 16 &18, Jacksonville, FL 32217
Additional benefits of AVIGNA GRANITE WORLD & QUARTZ COUNTERTOPS
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Reviews about AVIGNA GRANITE WORLD & QUARTZ COUNTERTOPS
All (52)
Google (12)
Yelp (40)
Katherine LeBrun
Date: 2024-03-05 15:24:21
All around great company to work with for your countertops! When we were looking for a countertop, Avigna was able to take the information over the phone and send me pictures of the different countertops I was interested in. I didn’t have time to go to Jacksonville, we live in Edgewater. Even though they charged a travel fee to do our template and install, the price was comparable to local companies that were months backed up because of hurricane Ian. We would highly recommend Avigna, the customer service was excellent, over the phone and text messages. And the installation and the whole process was great also.
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Kathy Edden
Date: 2024-03-11 02:23:07
Loved working with Avigna. They were professional, helpful and easy to work with. We love our new kitchen granite countertops!! They are absolutely beautiful.
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Martina Schmidt
Date: 2023-04-10 16:18:25
Professional, precise, personable. Avigna granite has it all! From the beginning when we walked into their clean and organized offices and met with the friendly sales and office staff, it was an experience that exceeded all expectations! A great selection in their two warehouses to choose from in all the whites and popular colors, it was a challenge choosing just one of them! We did finally settle on Bordeaux with concern about the movement and how that would look on our countertops. During template view in the warehouse, the Avigna experts determined how to cut the granite, so there were very few seams and the patterns matched up perfectly! Install day brought clean, friendly professionals headed up by Mark, the site manager, who personally oversees each job. They had some challenges installing but you would never know by looking at it! It is stunning and I just can't say enough good things about the entire process. Thank you Avigna for my beautiful granite!
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Mary Wohlgemuth
Date: 2024-07-10 15:48:40
We had a great experience working with Avigna. Great selection, and they did a quality job with our installation. Would definitely recommend!
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Tawni Fitzpatrick
Date: 2024-04-07 16:04:33
Charity and her team at Avigna Granite were fantastic to work with on our kitchen project. From picking the countertops to installation, they were timely, responsive, and extremely professional. I would highly recommend Avigna Granite.
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Ivan Purvis
Date: 2023-11-05 16:37:35
This is an awesome company, really go out of their to help and maker sure your 100% satisfied with the job being done.. Mark was awesome in keeping us up to date with any changes or challenges. Totally recommend them.. they can even get the job 100% financed a great rates!
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Eileen Flynn
Date: 2024-01-24 21:24:30
We just had our granite installed and it looks amazing! Charity was so helpful and coordinated the install, which went smoothly. Avigna has an awesome selection of granite and quartz at great prices!
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Bonnie Mariea
Date: 2023-10-16 12:18:59
From the get go. Honest, Straight to the point, no fuss service. This is what it is, this is what it costs, this is what you can have. Beautiful countertop cut and designed actually like we asked, installed when scheduled. Whole deal with out a hitch. But to mention on top of it. The best price in town.
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Tiffany Jackson
Date: 2024-02-13 16:07:38
ABSOLUTELY GORGEOUS!!! Avigna and their crew did an outstanding job on the installation of our quartz countertops and gave us an amazing deal! Special thanks to Charity for being an amazing sales rep!
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Erika Doggett
Date: 2024-11-24 01:58:10
I recently had a grad school project and luckily one of my group members had the idea of interviewing Sriram from his amazing business at Avigna, she is also a customer of Srirams. He graciously gave us hours of his time to answer many question and explained his entrepreneurial business venture over the past 10 years. We walked through the warehouse and looked and touching many samples and seeing them for ourselves. I had a great time interviewing Sriram. I am thankful for your time and patience with us for our group project and I wish you all the best in your business!
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Gregory Payne
Date: 2024-09-22 20:28:34
It was just a great experience from start to finish. The professionalism, attention, and effort, followed by competitive pricing, demonstrated a sincere interest in my needs. The work was on schedule as planned, and the team responded promptly to questions and concerns with a resolution when needed. The attention to detail and craftsmanship speak to the beauty of my new Avigna kitchen cabinets and quartz countertop installation. Hands down, I would definitely contact Avigna for future projects and recommend your business to friends and family. Way to go, team Avigna. Thanks for a job well done!
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Ellie Potts Barrett
Date: 2024-03-21 03:35:46
We are very happy with Avigna and our gorgeous new kitchen. Tran and Manny were great to work with, as was Kayla. It’s a great company, and our kitchen was completed in record time at a terrific cost.
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Joe C.
Date: 2025-06-17 15:36:29
After reading some negative reviews I was concerned about this company but the pricing was too good to pass up giving them a try. Lauren was a great service rep and was super nice and accommodating and went the extra mile to please us. I thought may have been a scam right up until they came to install. Which btw, was right on time and done to perfection. Real estate is my business and I will always go to them for all my needs. I wish I had known about them before I started the whole remodel. Great job Lauren and crew and thanks.
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Heather P.
Date: 2025-04-18 18:11:01
We had a fantastic experience with avigna. from the beginning toy he end they were professional and processed our order quickly and efficiently. we were very pleased with the installation process as well. we will use them again!
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Kathy E.
Date: 2024-06-19 02:56:17
Very pleased with the help and work from Avigna. Love my new counertops! The entire staff was easy to work with and very professional.
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Bonnie M.
Date: 2023-11-26 19:40:45
From the get go. Honest, Straight to the point, no fuss service. This is what it is, this is what it costs, this is what you can have. Beautiful countertop cut and designed actually like we asked, installed when scheduled. Whole deal with out a hitch. But to mention on top of it. The best price in town.
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Sarah S.
Date: 2022-10-17 14:37:24
Avigna was outstanding. We were referred by a family member who has worked with the team on numerous projects. We had one mishap occur with a slightly incorrect cut on install. The team immediately came back and resolved. I was truly impressed at the attention to detail. We had a waterfall and a section that required a little over half a slab. They somehow seamlessly tied in the waterfall piece. We have one seam that was flawless and virtually invisible. Great team!
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Kathy S.
Date: 2021-11-02 19:36:06
Dealing with this company was an awesome experience. I loved being able to go through the warehouse and pick out exactly what I wanted. They did the measuring and the installation. I now have beautiful granite countertops in my kitchen and both bathrooms. Everyone was friendly, efficient and professional. Could not be happier.
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Jamie W.
Date: 2021-07-11 23:30:37
I had my kitchen countertops done by Avigna and I love them and the process was great. John came out and gave me an estimate, not only on pricing, but also on the timeframe needed to make and install. The person came out to measure, did so promptly, and cleaned up after himself. On the date of installation I got a phone call, and the gentlemen were here on time. They did have to cut the opening for the stove at a later time, but that was due to me not having the stove available, so no fault on them. I found them to be prompt, professional, and did not hesitate to answer all of my myriad of questions.
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Brandi T.
Date: 2021-04-30 19:56:24
Avigna was very easy to work with and communicated with me every step of the way ! I was pretty weary since I saw others review that communication wasn't good or other complaints , but everything went smoothly and they installed in a timely fashion . Plus my new countertops are beautiful
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Gayle K.
Date: 2021-03-27 13:07:32
From start to finish, we were very impressed with Avigna Granite World. From administration, to sales, to templating, fabrication, then installation; they were top of the line. They didn't charge us per slab, but by square foot, so you're paying for what you get, we like that concept. They had a substantial granite yard and were a one-stop shop. After the templates were done, they invited us back to the showroom to choose exactly where we wanted the cuts to be made. The installation was flawless and complicated cuts were done to perfection. We have purchased a lot of granite and have never gotten such over-the-top service. Avigna Granite World is an honest, reasonably priced, white-glove, service oriented company. We will do business again. Thank you for a beautiful job!
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Kathy E.
Date: 2020-08-19 13:26:59
I have nothing but good to say about Avigna. I only had a small bathroom to do and they went above and beyond to make everything right. I needed an extra little piece of the counter top and there were a couple of hiccups but I was treated like my little piece was just as important as if I had ordered a whole house full of granite. The installers were great too! I would definitely order from them again.
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Rhonda F.
Date: 2020-03-31 21:13:17
Quality and service were amazing. From start to finish everything was very professional and on the spot.We are very pleased with our new kitchen and highly recommend Avigna Granite World.
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David O.
Date: 2020-02-18 18:59:19
I could not Be happier with the installation and the professionalism of the staff at this business. From the template to the installers. They were THOUSANDS cheaper than Home Depot. Did a better job and made my day. What a great company.
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A S.
Date: 2019-11-17 05:36:57
Nice people to work with! Really tried hard to find me a remnant for my bathroom Beautiful work. Not sure about the bad reviews but they were fine and reasonably priced for my job
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Kristen M.
Date: 2019-08-09 18:03:57
I shopped around based on Google and Yelp reviews. Went to Art of Granite and World Stone Imports, and found John Abbot at Avigna to be friendly, knowledgeable, and mostly importantly had the best price for the quartz I wanted. Jorge showed up two days later and made template. Countertops were installed 7 days after that. Was fast, well priced and just a totally pleasant experience, top to bottom. Even got a free sink thrown in from special on their website (so check for specials).
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Terri S.
Date: 2019-04-12 15:55:05
Good service, crew, installation and customer service. If you are not familiar with how a remodel goes and the steps it takes and the sometimes set backs that incur because other vendors cause your job at hand to be delayed, then don't embark on a remodel. You have to approach a remodel with low expectations and when someone is on time and under budget consider that a bonus. I seriously feel a lot of these posts unfair due to ignorance on the homeowner's part...No, I do not work for Avigna. I had some Quartz installed and it is lovely, the kitchen is beautiful and life goes on. I think Yelp is full of a bunch of haters these days. Get a grip.
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Gaby V.
Date: 2018-11-14 02:25:32
My personal experience was fantastic... i was also impressed with the beautiful selection they offered at a very competitive price...delivered the quartz way ahead of time and the installers were exceptional... they even did a little job on my kitchen for free just to be nice... really recommend them
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Amy P.
Date: 2018-06-19 17:21:01
Amazing! From the minute I walked in, until the installation I was impressed! I had visited several other granite places and was either treated like I was clueless (one can only assume because I was a lone female) or they doubled prices based on my zip code (literally) Every person from the salesman to Moe and the installers was polite, helpful and kind. They even walked around with a cabinet door letting me look at the slabs and see which would closely match what I wanted--in the heat of the day, for more than an hour! My counter tops are beyond amazing--they're coming to re-seal them shortly and have explained in detail how I need to keep them up, the 1 year warranty etc. Oh, and I overpaid based on my measurements, guess what?! The final bill was reduced by what I had overpaid! I maybe wouldn't have known that, but they're upfront, honest and helpful!! I am not sure why the negative reviews, as I can only speak for myself, but I WILL be recommending Avigna Granite to anyone in need of granite
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Lee H.
Date: 2017-05-16 23:21:42
They could not have been more precise on the things that matter! We had a small but complex kitchen job, including 5 separate pieces of granite in our kitchen. There are no words that can fully describe the perfection that Avigna delivered. The grain within the granite flows in the same pattern throughout the kitchen (including backsplash) despite multiple pieces. Avian was a dream to work with from the initial meeting through installation. I really can't say enough good about them. 10/10 would recommend!
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Vijay K.
Date: 2023-09-24 21:49:53
We got our kitchen done, cabinets, sink and countertops. The entire process lasted approximately 2 weeks. We were happy with the results. Would recommend
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Madelyn R.
Date: 2021-08-11 18:12:51
The Avigna owner made a mistake regarding the installation of our bathroom countertop, and said he would compensate us for the mistake, but he delayed compensation. We chose a beautiful stone and they cross cut it instead of giving us what we purchased, a beautiful desert like stone. The manager measured the length of the stone to make sure it would fit the length of our countertop. Finally receiving the check, we will wait until the check clears before we adjust the review. As the check cleared, we feel that, with significant effort, we were treated fairly.
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Jamie G.
Date: 2023-10-13 20:25:53
Great selection of quartz. The rep was helpful and patient. Installation went smoothly. Only giving 3 stars because an area by the sink quickly became dull. Now worried that this is going to happen to other areas.
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Ty F.
Date: 2022-03-22 19:29:47
As a contractor, I have a pretty good idea of what should be expected from a trade such as this one. They gave me a good price but the communication left something to be desired after the sale. The installation was sub-standard but they made numerous efforts to make it right. I'm neutral as to whether I would use them again.
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Roberto C.
Date: 2021-11-05 21:19:03
Satisfied with the pricing, but workmanship was not very good. Backsplash had to be re-done, because measurements were incorrect and when counter was to be installed, did not fit.
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M S.
Date: 2022-08-05 17:57:53
This company does not make you purchase the whole slab which is good. However if you need a small piece for the bathroom it can take time for a piece to become available. Also there is poor communication between the team that does the site assessment and the rest of the process. It took 3 months for the installation to occur because they were unorganized.
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Chris R.
Date: 2020-05-05 15:56:09
Frustrating process working with Avigna. Sales staff struggled to adequately communicate continually throughout the process, often not responding to emails or phone calls with questions or concerns. Person who measured the template gave different information than sales/installer, pointing to a lack of communication between them and made me less confident in the information I was being given. Installer left removed sink at property (against City of Jacksonville Code), causing me additional headache and need to coordinate with Avigna to have it removed later. Installer was told the granite countertop was 25 sq/ft but I was charged for 30 sq/ft, adding to the already unclear pricing structure Avigna uses (10%-20% overrun on cuts, yet no detailed number was given in final pricing). I fully understand the variability regarding custom cuts and material, but accounting for and detailing that information at the end of the process is critical for customer confidence, which Avigna did not do. I would recommend you look elsewhere, I would not use them again.
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Patti S.
Date: 2025-06-20 23:14:24
Absolutely Horrifying how they charge so much for Taj Mahal. I'll just take my business elsewhere.
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Dave R.
Date: 2024-08-26 20:31:25
AVOID!!!! I hired Avigna Granite on 06/19/2024 to install countertops and backsplash in my kitchen and 2 downstairs bathrooms. I paid them on 6/20/2024. I was told the template would be done in 1-2 weeks and installed 1 week later. On 7/2/2024, the company sent out a gentleman to do the template. There was masking tape and plastic on the countertops, so he left without doing the template. I could have removed the painter's tape and plastic in 30 seconds but wasn't giving the chance. On 7/8/2024, the template was completed. On 7/19/24, I contacted my salesperson Maryna to see when the countertops and backsplash would be installed. I got no response. Finally, she responded that she was no longer with the company. 07/19/2024, Kayla called me to say that they didn't have enough of the material to complete the job. She said the material would be in early next week(7/22ish). On 7/22-7/24, I was contacted by a new gentleman. He said he was a supervisor and would handle the issues. I didn't save his name. I tried contacting him for 3 days. Eventually he responded to my text. He stated he was no longer with Avigna Granite to Contact Kayla. On 8/2/24 Kayla finally contacted me to let me know that they had the material and would being cutting it. 6 weeks later... 08/04/2024 Avigna Granite came to finally install the countertops and backsplash. After being here for 2 hours. They installed half of the kitchen and 1 bathroom countertop. Half the kitchen around the cooktop was miscut and needed to be fixed. Half so the bathroom vanity didn't fix and needed to be cut at a 45-degree angle to fix. 3 of the bathroom backsplash didn't fit and needed to be trimmed. No backsplash was evening on the truck to install in the kitchen. 08/06/2024 Installers came out again. The newly cut kitchen countertops didn't fix again. So, Kayla sent out the template guy again. So, for 2 weeks now I have had no working stove, no working water in the master bath. 08/07/2024 Installers were supposed to come install backsplash in kitchen and didn't show. 08/09/2024 I texted Kayla to ask what was going on and when I would get my backsplash. She said the installer was loading up now and headed to me. They got about 75% on backsplash installed. The main piece at the stove cut again. Then over cut the trim area. 08/10/2024 I text Kayla showing her the hole left in the backsplash area, crooked outlet, and missing piece around the outlet. Also, I sent her 23 pics of damage done to my walls, cabinets, trim and outlets. 08/13/2024 I text Kayla and ask when the wall repair guys would be here like Ray(foreman) the foreman stated. I was told they were not available this week like Ray told us. 08/14/2024 I text Kayla again asking. No response 08/16/2024 I text Kayla stating it has been 11 days since Ray was here and promise to have done it a week earlier. I told her I was so over this. I spent 16k and the backsplash wasn't figured, Walls still destroyed, Outlet still crooked, 2 mirrors chips, 2 chips in countertops and no one here to fix it. 08/23/2024 I received a call from Chris stating Kayla had got hurt and he would be helping me. He asks if wall repair guys could come out Saturday the 24th. I told him we have a birthday party for my son and Monday would be better. I never heard back. 08/26/2024 Larry the trim guy that removed the backsplash showed up without any notice. I let him in to do the repairs. He took pics of the chipped mirrors, chipped countertops, and damaged walls. He told me he could hide the hole in the backsplash with an extended piece of trim. It did not match the other trim design. I said no. I paid to have it done correctly and I would accept a shortcut fix. I asked him if it was his personal house. Would he accept that. He answered NO! I stated they will need to cut a new piece and make it right. Larry told me that he spoke to the boss, and they didn't have any more. 08/26/2024 I received a call from the boss. He was hostile from the time I picked up the phone. He continued to speak over me until I finally told him to stop talking over me. He stated they have been out multiple times. I said correct and yet I still don't have my walls fixed, backsplash done, or chipped repaired. He continued to be hostile, so I hung up. 20 mins later he called back again. He said they had the countertops in the yard. I would need to come done and view them prior to reinstalling. I explained to him that I was having another granite company come view and take pics of the issues and give me a quote to fix everything. He became hostile again. He stated he would see me in court. I hung up again and texted him. I told him to text me if you needed anything further. As of today, it's been 2 months and 6 days since I paid. Avigna Granite has been out 10-15 times. I still have all the issues unfixed. I have kept all pics and text communications for proof. Also I have before and after pics
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Marie F.
Date: 2023-07-01 23:55:02
We received an automated request from Sriram, the owner, to leave a review. Sriram, we will be back to leave a review in one of two ways. Either you respond to our text messages, calls and letter in which case we will leave a positive review. If you don't, we will be back to tell all about our experience with Avigna Granite World. This review got a quick response from Avigna Granite World. We have a promise from them to address all the outstanding items in our letter by Monday, January 25th. Stay tuned. In two days it will be a week since Kayla promised us an answer. We have given them every opportunity to reply and they have not. Didn't even attempt an negotiation. I don't normally leave bad reviews, but I feel this is a public service. Buyer beware of Avigna Granite! We so wish that we had checked their rating with the BBB. it is an "F", We never, ever would have done business with them had we checked with the BBB. They haven't paid up on several cases with the BBB. John Abbot is a great salesman - very likeable. However, he makes promises they have no intention of keeping. He lies to get your business. For instance, he told us that he had "30 sheets" of the quartzite we had selected in an off site warehouse. That was a lie. The only 3 sheets they had had severe defects in them and we couldn't arrange all of our templates without getting major flaws. We made a second quartzite choice. Were told that every sheet of that was cracked and to pick another. Finally, we made a 3rd selection that was cheaper and they will not give us the difference in price back because they already have our money. They actually raised the price of the 3rd selection so they didn't have to refund our money. Another thing, don't fall for the gimmick of giving them full payment up front to receive $400 back. You will be so sorry. Installation - another huge disappointment. The quartzite came with chips on the corners, which the installers fixed before leaving. They did not give us the edge that we requested and is on the contract. The corners were not cut as ordered. While the installers were still there, I was trying to polish the tops when they were packing up so I could feel if there were any flaws. The guy told me not to do that because he had spread sealer on. Had I continued, I'd have found the huge chip in the center of the larger island. The bathroom sink was cut too large. Thankfully, we had our contractor here and he caught it. They had to take it back and do it over. Also, they didn't seal our kitchen sink properly. They had stopped taking our calls so we paid our contractor to do it. If you still want to deal with them. watch out for the square footage you are quoted. We and a competitor (SO wish we had gone with him) came up with 89 s.f'. John came up with 106 s.f. and that is what we were charged for. Do you wonder why a business doesn't have an answering machine? If they don't want to talk with you, they simply don't answer and you can't leave a message. We finally had to either drive up there or use a cell phone with a number they don't recognize which they answered immediately. Once they had our money, we were committed and we have tried to make the best of things. We are retired and should know better when someone asks for money up front. It sent up flares, but they seemed so nice. Do not be fooled. Dear Sriram, We have truly tried with you. In fact, you still have an out. Negotiate a settlement with us that is acceptable and I will erase this message.
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Danielle F.
Date: 2023-01-02 16:41:59
I always hate leaving terrible reviews but I feel I need to share my experience with others. I texted John for almost 2 months and he kept assuring me that he would send someone out to make repairs last year and make it right - that never happened and I gave up. I realized that he was just placating me with no intention to fix. I also tried calling the office and leaving message, I think her name was Kayla multiple times with no return call. They cracked my cabinet wood, did not tell me, and because they didn't want to delay their work (as they 3 more jobs that day) they performed a crappy quick repair instead of allowing me the opportunity to fully glue the wood piece back in place securely, now it impacts the way my dishwasher fits and my dishwasher is constantly catching this piece of wood. They did not drill out one of the sink holes and put a cap over it hoping I wouldn't notice and I didn't notice until after they left. They also did not cut sink hole correctly so my sink sits forward hitting the sponge drawer hardware and this won't close fully. Based on my experience (see photos) I would not recommend. They are very nice and personable when they are selling you the job, but once Something Happens, it is nothing but excuses, and then they quit corresponding with you all together.
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Sl K.
Date: 2022-09-01 16:49:09
Our end result has been sadly disappointing. Will certainly not recommended this company in the future. We had a kitchen remodel that in their paperwork included "everything" to complete the project from demo to new installation. However, several things are now left unfinished and we to are being old that we need to hire someone else to complete the finish work. Just infuriating and a fine example of a job half-jacked up.
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Betty W.
Date: 2021-06-14 15:22:43
BEWARE!!!! The worst company I've ever dealt with!!! They screwed up my countertops in 3 places and refused to do anything but give me 100$ and proceed to scream at me on the phone about how it's my fault for having a unique stove measurements. When they came to measure!! I've never been treated like this from a company in my life the staff was extremely awful to deal with and belittling. I can't believe this place is in business. Hands down the most unprofessional company I've ever done business with!
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Sarah S.
Date: 2020-12-16 23:57:28
The girls that work in the front are unprofessional. The manager isn't much nicer. They were horrible to work with and tried to take my money and give me a stone that was cracked. Horrible service. Don't go with them. I guess you get what you pay for.
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Jamie B.
Date: 2020-11-09 19:40:13
PLEASE STAY AWAY FROM THIS COMPANY! I am not writing this review to be spiteful, but to inform potential consumers of risks associated with working with this company. I ordered granite countertops for my kitchen and paid in full prior to installation (First mistake). After measurements were completed, I was given a new price as my original estimate was off. I was scheduled for installation between 1 and 3 PM. However, the workers did not show up until 430 PM. I had to call to find out their truck had broken down. This was unprofessional but the least of my worries. The workers turned my water off to install the counters. The counters were apparently too heavy and they damaged my crown molding and paint beneath the sink. I was then told that I needed to have a plumber come and turn the water back on as they were not licensed to turn the water on or off. When I called the company , Jessica perkins answered the phone and was the most rude salesman I had ever met. She blamed me and eventually hung the phone up on me. I had to dish out 150 for an emergency plumber to come by to resolve the issue.I have called numerous times but they refuse to answer my calls. I have even texted photo evidence of damage to wall and cabinets and have yet to hear from them. They illegally perform plumbing when its convenient. use a more reputable company.
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Mai-Lan B.
Date: 2020-06-09 13:02:30
I had quartz countertops installed in the kitchen and two bathrooms. Communication started out fine at first, my family purchased from John, the sale manager. As soon as we paid the deposit and booked a date for measurements, the communication began to breakdown immediately. The sales side did not communicate well with the production/fabrication department and was not forthcoming with information. We would follow up on apts and questions, the sales people would reply with that was not their department and they did not know. Well they could have either given us the contact information for the frabication department or information of someone who could have followed up. Furthermore the installers were not very clear with their communication. They brought a piece for a shower step, we had asked about. We were not committed to installing it until speaking with the installer. The guy removed the original shower step before we had made a decision and the piece they brought did not fit. Now I have had a broken shower step for two weeks. The company has not followed up to set a date for the installation of the new step after multiple calls and text. Overall the company did a fine job of installing the actual countertops. Not the best job I have seen, but with the difficulty in communicating with the company, I would honestly go with someone else next time. Save yourself the headache.
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Jennifer P.
Date: 2019-03-09 21:50:19
This company is a joke!! They took 2500 for a counter that they didn't have in stock and when found somewhere else, they refused to give the money it back. Still fighting them to get it back and it's been almost a year. I have all documents stating they didn't have the stone but still feel they are owed that money ?!?! Really... DO NOT TRUST!
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Andrea W.
Date: 2018-07-27 21:54:17
Dealing with this company has been the worst experience of my life. The very first visit, to even give me an estimate, they were a no show and it just got worse from there. John came out and measured twice for our cabinets and we were told two weeks for them to be delivered. It took three weeks and he ordered two of them the complete wrong size. We installed them ourselves, which was the only smooth part of this transaction. It's been a month since we installed the ones we could and we are still missing one cabinet to finish installing them. There were several appointments rescheduled by them at the last minute in this time. Now for the counters. We had them install these. They chipped one of them on install and when the installers went to fix it, they sanded it down so much that there is a 3" wide divot in the countertop. See pictures. It's taken them two weeks to even come out and look at the issue. Now I get a phone call from John's wife Dawn to schedule to repair the counter, she screams at me over the phone because I can't be home on the day they want to come. When I insist that I want to speak to someone that isn't yelling she hangs up the phone. They also damaged one of my cabinets when they were installing the counters and won't replace the door. So my brand new kitchen looks like it came from a thrift store. Just an FYI, you can order your cabinets from the people they order them from directly and probably have a better experience, it's DL Cabinetry here in Jacksonville. Probably get things done right the first time. And it's not worth any little money you may save dealing with these people. There are plenty of other companies in town that fabricate their own countertops. They are rude, unprofessional and do terrible work.
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Gregory D.
Date: 2018-06-17 00:22:42
Zero stars if possible ! The quality of materials and craftsmanship at this company is just flat out bad. Working with their staff on my kitchen remodel has been a nightmare ! It's been over 4 months and 3 different installers (who never show up at promised time) and still a kitchen combat zone. There are holes all over the cabinets from screws and mistakes, sink faucet hole is off-center, cabinet frames are cracked, different color cabinets, sink cabinet does not have a back, moldings are gaping and not mitered, handles are not level / drilled crooked,counter top is chipped and blemished, doors unevenly hung etc. etc. etc. The first installer had a crew member that was inappropriately dressed and made advances towards my wife and daughter when I was out of town. I then got a call from the first installer (owner) who read me the riot act that John at this company did not pay him and he was putting a lien on my home. Second installer was in disbelief of the cabinet layout done by John and did not come back. Third installers have been to my home about 6 times. The 3 person crew works hard, but just not quality work covered up by gobs of calk. Some cabinets that have been installed are not in the original design agreement, other cabinets are just missing. The final straw was that after 3 months we went to their shop to get the level 5 granite we selected cut. Guess what, they didn't have enough material and we were forced to piece together remnant stone which is not even close to what we ordered and different pieces are different colors. Sri the company owner has no clue about customer service and satisfaction. Never a sorry for the mass of errors and inconvenience, just constant hounding for partial payment so he could pay his workers. Sri told us the stone he was putting in was a level four granite. Come to find out from another contractor this is a level 1 stone where we were mislead once again clearly defining his lack of trustworthiness. This company is bad, installers don't want to work for them. They offer no workmanship guarantees. I am now forced to find other craftsmen to finish the kitchen job to correct mistakes. This is a company who slaps in cheap cabinets made in China and uses low skilled / unreliable installers to do work. My comments are just the tip of the iceberg of the issues we have had with this company. I'm amazed that a company like this can stay in business. My strong advice is to avoid this company at all costs.
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Judith D.
Date: 2018-05-05 23:50:34
Don't buy granite from this company! The owner Shri is rude and can't be trusted . I did a contract for a certain amount of granite. He did part of my kitchen then tells me has no more to complete the rest! He states he will get something close to what I have. After I told him I don't want anything close I want what I paid for, he threatens to put a lien on my house then hang the phone up on me!! Can you believe it?? After I went to his office and tell him I am going to put a review on every social media and the news, he miraculous text me to say he had some of the same granite in his warehouse. His workers were late or never showed up when he said. 3 different ppl installed my granite. No installers want to work for him. One day I had to have husband take Uber to go to the airport because his worker showed up late and I am stepping out the door. Another time they brought the wrong size granite. Just unprofessional!
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Laily C.
Date: 2018-02-08 21:13:25
They are making reschedule my promised delivery and when I'm trying to call them back they are not picking up my calls since my number if from out of state and they recognize it. Terrible service from all staff ...I'm waiting for you to call me back...anybody home?
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Joshua W.
Date: 2017-04-13 02:14:39
We had a horrible experience with this company that started 2/6. We were promised 3 weeks total to get our job done. We were promised we could pick out slab and approve the layout which never happened. They never proactively communicated delays with us and rarely followed up on their own. After 2 months we finally got counters that were measured properly (took them 3 trips and 2 months to get it right-literally). We were promised they would cut around the black spots in the Viscon granite yet we ended up with a giant black spot by our sink. We could have probably had they cut another but after 3 times I figured a post to the public was better to ensure you are aware of our nightmare. We were offered discounts of $50 here and there but it's not amount the money. This place is no more competitive than anyone else out there and you deserve better service so shop around. If you do business with these people get dates in writing and assign ownership of follow-up and commitments. Buyer Beware!
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3811 University Blvd W suite 16 &18, Jacksonville, FL 32217