Austin's Custom Tops
since 2009
Examples of works performed by Austin's Custom Tops
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About Austin's Custom Tops — Ranked №6 Countertop Fabricator and Installer in Austin, TX
total score
Exact value: 58.715323 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Austin's Custom Tops, founded in 2009, ranked number 6 in Austin, TX in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Austin's Custom Tops among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Austin's Custom Tops: Total Score & Key Ratings
The Total Score of 58.72 out of 100 achieved by Austin's Custom Tops in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Austin's Custom Tops has a rating of 4.9 out of 5 — and our team’s Mystery Shopper Score, which stands at 3.1 out of 5.
You can read detailed information and evaluations from our independent research of Austin's Custom Tops’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Austin's Custom Tops directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Austin's Custom Tops
Austin's Custom Tops is a contractor based in Austin, Texas, that specializes in fabricating high-quality stone furniture. They offer a wide range of slabs with unique patterns to suit their clients' preferences. Their natural slab stone countertops are durable and perfect for both residential and commercial buildings. They pride themselves on delivering outstanding craftsmanship and superior customer service. With a modern facility equipped to handle the proper treatment of slabs, Austin's Custom Tops ensures prompt service delivery without compromising quality. Contact them today to learn more about their services and to see how they can help you transform your interiors into something truly spectacular.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
Customer Feedback Score
reviews: 24
YELP
reviews: 19
reviews: n/a
CoCo
reviews: n/a
Mystery Shopper Report
Staff friendliness
Staff Expertise
Company Age
Own Office
Own Production
Veterans Discount
Production time
Deposit Level
Quote Time
Affordability
Company services
Kitchen
Bathroom
Outdoors
Commercial
Fireplaces
Sill rail
Additional benefits of Austin's Custom Tops
Small business
Delivery
Wheelchair accessible entrance
Wheelchair accessible parking lot
Assembly service
Repair services
Service guarantee
Credit cards
Debit cards
Accepts Credit Cards
In store shopping
Countertop store
Bathroom remodeler
Granite supplier
Kitchen remodeler
Marble supplier
Reviews about Austin's Custom Tops
All (27)
Google (8)
Yelp (19)
Ann Kilby
Date: 2024-04-14 18:48:50
Kevin and his crew did an awesome job on our bathroom remodel. I appreciate his detailed questions about what we hoped to achieve, and his great follow-through on our calls. His team is skilled and the job coordination went very smoothly.
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Claudia Bohm
Date: 2021-05-21 01:43:01
Kevin did a small but great job on a bathroom remodel for us. It was hard to find someone that wanted to come out for just a few shelves, waterfall ledge, and shower seat. He treated our job as if it was just as important as a full remodel and everything was on time and as promised.
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Emanuel Saba
Date: 2015-02-10 21:34:57
My experience with Shaun and his team at Austin's Custom Tops couldn't have been any better. From our initial meeting to the final installation of the product, I was extremely impressed with how simple and painless the entire process was. Shaun made sure everything was perfect with our beautiful new quartz kitchen countertops and the installation was indeed just that...absolute perfection. Not to mention I couldn't believe how quickly everything was completed. Everything was finished right on schedule with the time frame that was promised. This company is a true gem and a pleasure to work with. I highly recommend them for your next home renovation project!
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Melissa Roberts
Date: 2023-09-10 21:38:07
We finally updated our small kitchen in our 1986 “starter” home—and we couldn’t be happier with the work Kevin Hennessee and his team did. Everyone who worked on the remodel was professional, kind, and accommodating. Kevin was resourceful, friendly, and so patient with all our questions—and our dog workarounds! We highly recommend Austin’s Custom Tops and Renovate ATX.
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Brad White
Date: 2019-11-26 19:14:10
We used Austin's Custom Tops for a house flip and could not be happier with the results! The quality of the material and installation is exceptional, and the installation crew was professional and friendly. We look forward to a long relationship with Austin's Custom Tops on many more future projects!
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rocky vise
Date: 2023-11-17 15:51:17
Kevin at Austin's Custom Tops did my bathroom remodel recently. They took out the old tub and replaced it with a beautiful walk-in shower. He and his guys were great to work with. They showed up when scheduled, did all the work on time and stayed within the budget. There were no hidden costs. The finished product was fantastic. I am extremely pleased and I will definitely use Austin's Custom Tops again.
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Vicky Lewis
Date: 2022-02-05 18:48:27
My counter tops look beautiful. They are perfection. Couldn't be happier with the outcome. The whole process was simple and the results were spectacular. Highly recommend Austin's Custom Tops.
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Joy Bivona
Date: 2022-03-26 03:39:21
Kevin was extremely responsive. He quickly came out to review our project and provided valuable input to our design selections. His crews were prompt, courteous and did a great job! We will definitely be contacting him for our next project!
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Ann K.
Date: 2024-12-10 21:27:48
Kevin and his capable crew tackled our tricky bathroom project and left us with one that is beautiful and functional. He gave great advice on materials and made sure we had everything lined up before starting, which made for a smooth result. It came in right on budget too!
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Angela M.
Date: 2022-01-04 21:27:18
Austin's Custom Tops was super helpful and friendly! Even though they don't do a lot of granite, he referred us to another place and also gave us helpful opinion on a slab that we were already looking at. Definitely recommend and will keep this place in mind for future projects
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Leslie W.
Date: 2020-11-10 18:17:37
That was the second time I hired Kevin from Austin's Custom Tops. They did a wonderful job and the team was really professional. Everything was left near as a pin too! Thanks! Leslie
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Brad W.
Date: 2019-11-26 19:10:36
We used Austin's Custom Tops for a house flip and could not be happier with the results! The quality of the material and installation is exceptional, and the installation crew was professional and friendly. We look forward to a long relationship with Austin's Custom Tops on many more future projects!
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Rich M.
Date: 2018-09-05 17:53:48
I used Austin's Custom Tops for an extensive remodel of our home in preparation for sale. I was completely comfortable with Kevin Hennessee in my home from his competitive quote, understanding what we needed for the sale vs what we would choose for ourselves. I chose him for his professionalism and reliability and confidence they would do a fantastic job. I was not wrong. I recommend them highly and think you would be foolish to not give them a chance at bidding your work. You will not be disappointed. He is also a first class realtor and gave us some of our best remodel ideas. Wish we hadn't already picked an agent!
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Cindy M.
Date: 2018-05-17 20:05:29
It's obvious that Kevin has been doing this a long time. He's a pro. Our counter tops had to fit around two posts and the fit is precise. They look beautiful. Couldn't be happier with the quality and service of Austin's Custom Tops.
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Donna H.
Date: 2018-03-23 14:28:28
I had a great experience with Austin's Custom Tops from the measuring to the installation. Kevin steered me in the right direction when it came to choosing the right kind of materials for my bathroom countertops. Great communication, always punctual, excellent work.
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Joe B.
Date: 2018-01-17 04:43:16
Very happy with Kevin's choice in design and countertops, and the installers did a great job !!!
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greg b.
Date: 2014-11-10 19:10:40
Austin's Custom tops installed our kitchen and backsplash and knocked it out of the park. We worked with Shaun, who was very helpful and responsive. Shaun came to our place twice before install to measure and consult with us on selections, from the countertop to the sink. He got us great pricing across the board and really worked with our schedule. The work was done faster than originally quoted. When complete, Shaun came back to our place to ensure work was up to their standards. We requested a couple of minor additions and he jumped right on it. I'd definitely use them again. Thanks guys!
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Tee D.
Date: 2014-07-01 19:40:08
For some unknown, obscure reason, our builders installed limestone counters in our kitchen and master bathroom. Initially, they were quite appealing. They were very pretty, but over time, they quickly proved to be a poor, poor choice for a high-traffic, high-usage area. The counters were easily stained and scratched. I was always afraid of spilling liquids onto the counter, so I was constantly wiping and cleaning them. I detested our kitchen counters. And our master bathroom was in even worse shape than our kitchen. So, after much discussion and a little research, the guy and I decided to replace the counters with quartz. Making the decision was the easy part. Finding someone to handle the project, from start to finish, was another. We went to the typical big box stores, Home Depot and Lowe's, but weren't sold on their services. We went to UB Kitchens, but had a perplexing experience there. Then after a bit of research, I found Austin Custom Tops on Yelp. I called Shaun, who was extremely responsive and professional. He came out within a few days of my call to show us samples, measure our kitchen, and give us a quote. I have a hard time trusting contractors. We've had some mediocre and shoddy work done over the years. However, after meeting Shaun, I could tell that he was someone who really cares about his business and the quality of work that his company delivers. In the end, we decided to go with Silestone counters and have Shaun's team install them. His quote was actually a few hundred dollars less than the other quotes we received, and he'd handle the entire project for us (i.e., order the materials, cut/install, disconnect/reconnect appliances, etc). His team was professional and friendly, and they did a really great job installing our counters and backsplash. The turnaround on the project was ridiculous: they had our counters and backsplash installed within 2 weeks of placing our order. We are ecstatic with the results and can't stop admiring our new kitchen and bathroom.
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Alison F.
Date: 2013-09-28 18:23:24
My General Contractor didn't have any experience with Silestone countertops, only granite, but I insisted on getting Silestone so he told me that I would have to find someone who worked with silestone. I went to Home Depot and their install time was 6 weeks out! So I searched on google and I found Shaun and his crew. He came out to measure the next day and had me installed within about 2 weeks! Shaun and his installers were super nice and very professional every step of the way!!! I couldn't be happier! I would post pics, but my kitchen isn't complete yet. I would HIGHLY recommend Austin's Custom Tops!!!
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Sandeep P.
Date: 2012-03-26 20:24:48
For years we've been interested in upgrading the countertops that we inherited from the previous owner. We first went to Home Depot just to see the variety of options available for new countertops. Once we settled on Silestone I called up a few places based on their Yelp reviews to give us estimates. In the end, we went with Austin's Custom Tops. Their estimate wasn't the lowest but they seemed to have a vibe and mindset of doing quality work. It came through in the process of getting an estimate and later on as we got closer. We worked with Shaun to get estimates, see samples and plan the installation. Nathan did the installation and did a great job removing the old countertops (but was able to keep our old backsplash in place without damaging it!) and putting the new ones in. Were very happy with their work and would happily recommend them.
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Jaime S.
Date: 2011-03-27 23:35:53
My intent for this review is very much like what Dr. Dan wrote, so I'll say "read his review" (dated 11/4/2009). Especially about the professionalism. But our experience differs in a few ways: We wanted a recycled product, so we chose Eco by Cosentino. It looks fantastic and has similar characteristics to Silestone. Also, we had an unusual set-up: two separate sinks in the corner of the kitchen but one pivoting faucet. This required a "key joint" seam in that area, which the installer, Nathan, suggested and executed flawlessly. The seam is invisible. A few weeks after the install, we had a near tragedy when a pen on the island countertop leaked a lot of ink. Despite quick wipe up, the surface appeared to be indelibly and very visibly stained. We contacted Shaun, he provided a few potential remedies, but the first two we tried did not work. After a few days, he and Nathan came to the house and Nathan was able to remove the stain entirely! So we highly recommend this company for their price, project execution and service.
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Nicholas C.
Date: 2010-06-10 16:58:59
Two months ago my wife and I decided to move forward with new Silestone countertops. We had been shopping for them on and off for at least two years. I had come across Austin's Custom Tops on craigslist one afternoon while doing research. I proceeded with caution as I contacted Shaun Hrncir for the first time as I was naturally a bit skeptical to spend a large sum of money on something as major as countertops with a vendor I found on craigslist. Throughout the roughly two month process of comparison shopping Austin's Custom Tops with several other local companies and the two major "box" stores, Shaun Hrncir was incredibly professional, knowledgeable, and not pushy whatsoever. I asked hundreds of questions, changed my mind 5 or six times, and drug him through at least two months of not making a decision. I never once felt rushed or concerned with Shaun's ability to deliver a quality product at an extremely competitive price. My wife and I are extremely happy with our countertops. Not only did Shaun Hrncir exceed our expectations, the installers were fantastic. Very friendly and knowledgeable...and for those that care, they spoke perfect English :) I would highly recommend Austin's Custom Tops to any of my friends or family.
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Brett W.
Date: 2010-03-09 18:11:30
We were looking to update our counter tops with granite and Austin's Custom Tops provided an excellent selection in Sensa stone. We selected Cosmos Brown to go with our light color cabinets, and it looks great. Austin's Custom Tops provided small samples of each stone, but it is difficult to get a feel for how it will eventually look. I recommend going to the yard to look at the full size slates. Shaun Hrncir provided top service by scheduling a quick appointment, showing up on time, and providing a competitive quote on the same day. Once the stone was selected, Shaun arranged to have the top manufactured and installed within 2 weeks. The cut and and fit are perfect and we are satisfied clients. I recommend giving Austin's Custom Tops a call when gathering quotes.
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Robert B.
Date: 2009-12-14 21:03:37
I have never written a review before...however, the experience that I had with this company was awesome & I had to share. A friend told me about this company so I called them up. From the very first time I called them they were nothing but professional. When they came out to do a free measure, I was taken back because of the clean-cut look with collard shirts , polite & very knowledgeable...I know this might sound petty..but I have dealt with a lot of contractors in my time & it was a breath of fresh air to work with the High Calibre People that these folks are. They always got back to me when they said they would. The installation went perfect & on time! My countertops look amazing & the were less expensive than the 3 other quotes I got---But to be honset, with the customer service & zero problems that this company provided..I would have paid more--you cannot find that a lot these days in this profession & peace of mind goes a long ways for me. .I recommend this company!! Also, if you are still hesitant like I was--they sent me a list of references & they all had nothing but great things to say!! Thanks Austin's Custom Tops!!
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Dr. Dan B.
Date: 2009-11-04 21:12:01
I'm remodeling my condo, top to bottom, and trying to do it "on a dime". As anyone who's done this can tell you, countertops tend to be one of your bigger expenditures in a remodel job, unless you go with a cheap laminate. Since my place is going to be clean & modern, I decided on a white quartz countertop (stronger & harder than granite, less porous, doesn't need sealing, gorgeous!). Silestone is the leader in quartz countertops & usually more expensive, but I found Austin's Custom Tops on Craigslist, and they quoted me cheaper than some of the other "off-brands" of quartz tops. AND... that included my 1.5 inch edge, sink cut-out AND the sink itself! Hell of a deal. Was a little sketchy about using a Craigslist contractor, but these guys were consummate professionals from the get-go. Picking up the phone on the first ring, emailing replies promptly, helpful website and very courteous & friendly. Install went perfectly, on time & looks GREAT! Lovin' my new kitchen! Highly recommend Shaun and his crew. Thanks, guys!
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'Chelley B.
Date: 2015-07-11 23:22:32
I'm giving them three stars because two just seems hateful; and Shaun, Brett, Jason, and Nathan all seem like really nice guys. We have put off getting new counter tops and backsplash in our 50's kitchen because it's just so damn expensive. We went through the usual big box options, but decided that we'd rather go local. We chose Shaun over the competitor because he seemed to have more experience and knew how to handle some weird features (like an unsupported portion of our large island). He also would contract out the plumber for us, which was just easier. There were some issues - like the plumber would have to come out in advance and re-build some of the pipe into the house. We really appreciated Shaun taking care of that. The issue really came down to communication. My husband had to contact Shaun to update the quote to include new costs, to see when they could do the job, and (after a period of radio silence) to verify the week before that they were still coming. I know some people have "work from home" jobs, but we don't. To BE home, we have to take vacation time. Based on the prior verification, my husband took the designated week off. The first day of the demo, when the team was scheduled to arrive between 1 and 2 - Shaun called at 1:45 to say they weren't going to be able to make it that day. Now--I'm a grown up. I get it - things change. However, I've also written contracts, scheduled contractors, and worked really complicated jobs, so I know it's not always predictable, but it's always important to communicate with your customers. Day 1 vacation - burned for no reason, waiting for someone who wasn't going to show. Other sad things happened, and I'll just list them here: after the demo, the counters were installed, and they were beautiful; but Shaun wanted to reschedule the backsplash because his main tile guy wasn't available (see previous comment about vacation). We couldn't re-schedule. We used the B Team, which is Shaun himself and his brother Brett (who should REALLY be the customer service rep. His tech skills are just okay, but he's a pretty good communicator). We spent the weekend (after the job was supposed to be done) trying to find trim tile because the glass tiles we'd chosen were breaking when they were being cut. Shaun suggested that we might need to have an alternative solution. That was frustrating for everyone, since I feel that if we had not pushed to have the original glass tile used, they would have easily gone with an inferior approach just to say they had "finished". Come on, guys. People make intricate glass tile cuts all the time. If you can't do it, then you find someone who can - you don't push plan B just because it's easy. Long story short, they did find a way to properly cut the tiles, and the backsplash looks really great. I just can't help shaking the feeling, though, that if we had given in on that Friday afternoon, they would have gladly taken the short cut. Plus, despite insistence that "I'll have them out tomorrow" to close up the hole in the wall under the sink, after five days my husband closed the wall because it's not cool to have a hole in your wall when you're on pier and beam. I took watch the second week. Although I'd provided my contact information and sent a text confirming the second week of work, Shaun never contacted me. He just went through my husband. VERY FRUSTRATING. The second week, they wanted to cancel on Monday, after already confirming that morning they'd be there that afternoon. Eventually, they did find a way to properly cut the tile and finish the backsplash (YAY!) Once it was done and we cleaned up weird grout bits from the cabinets, floor, walls, etc., I found the rock of grout in the bushes out in the yard and threw it away; and I tried to break up the thin layer of grout on the lawn, so the grass doesn't die. The original estimate included items we didn't use: a lot of plumber time, supports for the island, and covering the hole in the wall. Shaun left my husband a message to see if he could just charge our card for the remainder (which includes about $1k of services not provided). I wanted to say "yes," just because we paid the first installment with a check. I want to make this very clear: Shaun's a really nice guy, and his brother's really friendly. They did a great job and worked really hard. BUT - the communication and planning were very "2 star." He just needs someone to handle project management and customer service. A cat herder. He needs a cat herder. I can recommend them if you work from home and have a lot of flexibility with your schedule.
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Nate P.
Date: 2018-05-23 14:55:34
Went back to Austin Custom Tops for another job and after a year, the top had started to move at the seam. I found out that the business had been sold and new owner called me and told me it was my fault that weight must have been on the top. Completely unprofessional. Now that the business has sold, I wouldn't use them again.
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FAQ About Austin's Custom Tops — Based on Independent Research
What materials can I order a countertop from Austin's Custom Tops?
What types of spaces does Austin's Custom Tops fabricate countertops for?
What shapes of kitchen countertops does Austin's Custom Tops fabricate?
What countertop design styles does Austin's Custom Tops most often implement in Austin, TX?
What is the service area of Austin's Custom Tops?
What types of clients does Austin's Custom Tops work with?
Does Austin's Custom Tops have its own countertop fabrication facility?
Does Austin's Custom Tops offer any discounts on countertop fabrication in Austin, TX?
What is the price category of Austin's Custom Tops in Austin, TX?
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Austin's Custom Tops?
What is the fabrication and installation timeline for a countertop at Austin's Custom Tops?
How long does it take Austin's Custom Tops to prepare a quote for countertop fabrication and installation?
Does Austin's Custom Tops offer cutouts for sinks, cooktops, or other elements?
What guarantees does Austin's Custom Tops provide for its work?
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Austin's Custom Tops. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources. If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
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7700 State Hwy 71 #130, Austin, TX 78735