Aurora Stone
since 2006
Examples of works performed by Aurora Stone
Get a free estimate:
About Aurora Stone — Ranked №6 Countertop Fabricator and Installer in Syracuse, NY
total score
Exact value: 57.072727 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Aurora Stone, founded in 2006, ranked number 6 in Syracuse, NY in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Aurora Stone among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Aurora Stone: Total Score & Key Ratings
The Total Score of 57.07 out of 100 achieved by Aurora Stone in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Aurora Stone has a rating of 4.2 out of 5 — and our team’s Mystery Shopper Score, which stands at 3.39 out of 5.
You can read detailed information and evaluations from our independent research of Aurora Stone’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Aurora Stone directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Aurora Stone
This company offers to customers unique products made of natural and artificial stones of premium class. The firm is part of the American Marble Institute. This is the highest guarantee of product quality and style. The products are manufactured according to the project agreed with the customer. Customers choose products based on ready-made templates or ask for a unique design or color. Countertops are installed in the kitchen or bathroom in accordance with safety and reliability standards. Carefully selected materials are used in the production for the durability of marble countertops.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
Customer Feedback Score
reviews: 25
YELP
reviews: 5
reviews: n/a
CoCo
reviews: n/a
Mystery Shopper Report
Staff friendliness
Staff Expertise
Company Age
Own Office
Own Production
Veterans Discount
Production time
Deposit Level
Quote Time
Affordability
Company services
Kitchen
Bathroom
Outdoors
Commercial
Fireplaces
Sill rail
Additional benefits of Aurora Stone
Identifies as veteran-owned
Identifies as women-owned
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Wheelchair accessible seating
Gender-neutral restroom
Accepts Credit Cards
Women-owned
Offers Military Discount
Open to All
Countertop Installation
Cabinetry
Tiling
Granite supplier
Cabinet maker
Countertop contractor
Countertop store
Marble supplier
Tile store
Flooring store
Reviews about Aurora Stone
All (15)
Google (10)
Yelp (5)
Donna Deal
Date: 2023-05-27 13:39:34
I recently bought a home with granite counters, no idea who originally installed them. I needed to find someone who could drill a hole for a r/o faucet installation and most places didn't answer the phone or call back. I called Aurora Stone on a Friday midday before a holiday and to my amazement, not only did Sandy answer, she gave me Granite 101 on proper counter care and had a team out to my place drilling the hole within 3 hours. New customer for life! Thank you so much.
Read more
Colleen Mozo
Date: 2021-04-21 17:01:26
The guys showed up a half hour EARLIER than our appointment! So nice not having a work team be late. Everyone was Covid ready. Guys were very informative and friendly. Our granite counters are beautiful. The guys left my kitchen cleaner than it was when they came in. Haha. This is a great place to do business with. Sandy (one of the owners) is wonderful to work with. She knows everything you need to know.
Read more
Laurie and Silvio Ascenzo
Date: 2022-09-05 16:24:08
We would gladly recommend Aurora Stone for any project you may have that requires quality countertops! We found Tom, Sandy and their staff very knowledgeable and full of ideas that they were more than willing to share with us! Our project included our rebuilt kitchen, bathrooms and laundry room. They were very patient and installation went just as planned. They stuck strictly to the time frame they quoted us. We even had a little hiccup in our bathroom (our issue, not theirs) and they accommodated us immediately. We liked dealing with them because their customer service was one of a small business with great attention to detail; yet with the extremely large selection of choices similar to their larger competitors. You would not regret working with them!
Read more
Erica Jorgensen
Date: 2024-11-24 18:51:03
From start to finish, the installation of our countertops was seamless and professional. The team was punctual, detail-oriented, and ensured everything was installed perfectly. Although we didn’t reconnect with them after the installation was completed, the quality of their work speaks for itself—we would absolutely give them more than 5 stars if we could! Highly recommend their services for anyone looking to upgrade their countertops.
Read more
Erin Farley
Date: 2019-10-27 18:07:34
We LOVE our countertop! The customer service we received was excellent! We were unaware of the appointment requirement the first time we went into the store; however, sandy made time to sit down with us anyway. She walked us through the warehouse to show us the stones she had available within the price range we gave her. Gave us a rough estimate quote before we even left the store. The overall process took a little over a month, but that was also because we needed to finish work in the kitchen before they could come do the template. After the template was done, it was less than 10 business days later that our countertop was installed. It is absolutely beautiful! I loved that we got to pick our own piece of quartz and it was labeled specifically for us the first day we met with them. We chose a beautiful white, with grey veining, zeal quartz and a square chefs sink, with the spray faucet, I am so happy with our choice and the professionalism of Aurora Stone. We will for sure use this company again of we need more countertops!
Read more
John R
Date: 2024-06-16 23:19:43
This our our 3rd time going with aurora stone and i would recommend them once again. Thanks again for the great new countertops
Read more
Tom McKeown
Date: 2023-02-22 14:37:18
We had an excellent experience with Aurora. Sandy could teach a professional course on qualities of stone. She helped guide our search for the stone that involved traveling to many cities, at our desire. She was patient with our searching. The final product was installed yesterday. We love it. The seam is practically invisible. Beautiful outcome and a very helpful process.
Read more
Debbie Norton
Date: 2021-06-14 23:52:54
I was extremely pleased with Aurora Stone's work on my countertop replacement project. The Owners and Installers were very knowledgeable, personable & did an excellent job from start to finish. They offer a wide selection of stone products to choose from. I highly recommend Aurora and will be using them again on future projects.
Read more
Jennifer Damiano
Date: 2024-10-16 01:14:57
Blown away! I had the most amazing experience from start to finish. Sandy’s patience and expertise was admirable and appreciated. She took the time to explain all the meticulous details of the process and helped guide me to make the best decisions. Sandy is the owner but you would never guess with how hands-on she is with customer service. Her team was impressive, very professional and attentive. The countertops I got were absolutely gorgeous. I chose granite, which isn’t the most common choice these days, but It’s absolutely stunning and I encourage everybody to revisit. She had a great selection. 10/10 would recommend!
Read more
Olivia Jones
Date: 2018-10-24 12:16:14
We had THE BEST experience with Aurora Stone. You do need an appointment, but it wasn’t hard to get one and when I called to make said appointment, I had some initial questions. Sandy was very friendly and helpful in answering them. We had already had two quotes done from Lowe’s and Home Depot and were shocked by how much everything costs for what we wanted. So we were really apprehensive going to a privately owned store, thinking they might be more expensive. But we had heard good things about their selection and figured it was worth a shot. When we got there, Tom met us and talked to us to get a feel for what we wanted. He walked us through the warehouse, showing us what he thought we might like, but allowing us to ask about other things that caught our eye. He was super knowledgeable and made the selection process so much easier than we thought it would be. We ultimately chose an engineered quartz that was right in line (price wise) with what we had been quoted by Lowe’s, but Aurora’s product quality was infinitely better. The purchase our tops also came with a sink, which we got to choose from their catalog, so that made things even easier. Sandy checked us out and got everything scheduled for us. Again, super helpful, explaining the whole process to us and answering any questions. I should also mention that they are very military friendly here. Sandy served herself along with her and Tom’s son. My husband’s in the army and we live near Ft Drum (about 90 miles away) and not only did they not charge us a delivery fee, but they also gave us a military discount. I really can’t say enough about this business, just above and beyond what we could have hoped for. Both Tom and Sandy (the owners) are outstanding and even their crews that came to take measurements and install were great. They are a small, but busy business, so there was about 2.5 months in between when we ordered and when the tops were installed, but it was well worth the wait and I can definitely say that the countertops are my favorite part of our kitchen. Thank you, Aurora Stone!
Read more
Terry T.
Date: 2021-06-02 19:12:18
We got quotes all over Syracuse for our countertop installation during our kitchen remodel. Aurora stone was one of the few places that quoted based upon job pricing rather then by the square foot. Overall their cost was just barely above their major competitors, however they included a lot of extras their competition did not, a beautiful stainless sink for example as well as the supports for the island overhand and their installation. All in I would have spend more if I went with the completion. Their service was fast, efficient and most importantly quality. Extremely happy with the quartz countertops they installed for me and will use them again on the next home.
Read more
Olivia B.
Date: 2018-10-24 12:21:36
We had THE BEST experience with Aurora Stone. You do need an appointment, but it wasn't hard to get one and when I called to make said appointment, I had some initial questions. Sandy was very friendly and helpful in answering them. We had already had two quotes done from Lowe's and Home Depot and were shocked by how much everything costs for what we wanted. So we were really apprehensive going to a privately owned store, thinking they might be more expensive. But we had heard good things about their selection and figured it was worth a shot. When we got there, Tom met us and talked to us to get a feel for what we wanted. He walked us through the warehouse, showing us what he thought we might like, but allowing us to ask about other things that caught our eye. He was super knowledgeable and made the selection process so much easier than we thought it would be. We ultimately chose an engineered quartz that was right in line (price wise) with what we had been quoted by Lowe's, but Aurora's product quality was infinitely better. The purchase of our tops also came with a sink, which we got to choose from their catalog, so that made things even easier. Sandy checked us out and got everything scheduled for us. Again, super helpful, explaining the whole process to us and answering any questions. I should also mention that they are very military friendly here. Sandy served herself along with her and Tom's son. My husband's in the army and we live near Ft Drum (about 90 miles away) and not only did they not charge us a delivery fee, but they also gave military discounts. I really can't say enough about this business. Both Tom and Sandy (the owners) are outstanding and even their crews that came to take measurements and install were great. They are a small, but busy business, so there was about 2.5 months in between when we ordered and when the tops were installed, but it was well worth the wait and I can definitely say that the countertops are my favorite part of our kitchen. Thank you, Aurora Stone!
Read more
David R.
Date: 2017-04-06 02:01:19
We had Aurora install granite in our kitchen and three bathrooms. They did a super job and were very flexible and helpful throughout the process. We had some chips that showed up after about a year and a half that were most likely our fault (banging dishes on the edge above the dishwasher), and they came out and ended up repairing them all and not even charging us. Highly recommended!
Read more
Jack O.
Date: 2016-07-02 04:30:03
This past week has been a whirlwind for us. We discovered a leak in our faucet and found out that it had slowly ruined the older countertops in our kitchen. Long story short, we brought a plumber in and he indicated that we needed new countertops because the leak had rotted out our older counters - and a new faucet install was not possible. Our friend recommended Aurora Stone and we went there that same afternoon. Sandy, the Aurora Stone owner was incredible and hosted us for about an hour. She gave us a professional presentation of their operations....from the measurements all the way to the install of everything. She showed us their sink options and brought us to their countertop warehouse with granite, quartz, marble, etc slabs. We picked out a beautiful granite slab that day and she was in constant contact with us. From start to finish, it took just 1 week to get beautiful countertops installed in our house. The installers were hard working and great guys....top notch. We will highly recommend Aurora Stone to everyone we know. Anyone in the market for new countertops, this is the best company in Syracuse. We are extremely happy with their work and their customer service. Pick this place over Roma and all the other big box places in the area. Great prices and exceptional service A+++++++
Read more
Andy B.
Date: 2016-03-02 23:59:24
They have a nice selection of stone but all the places have good selections and this company does not stand by their work. If you have a problem, dont expect them to care or do anything about it!
Read more
FAQ About Aurora Stone — Based on Independent Research
What materials can I order a countertop from Aurora Stone?
What types of spaces does Aurora Stone fabricate countertops for?
What shapes of kitchen countertops does Aurora Stone fabricate?
What countertop design styles does Aurora Stone most often implement in Syracuse, NY?
What is the service area of Aurora Stone?
What types of clients does Aurora Stone work with?
Does Aurora Stone have its own countertop fabrication facility?
Does Aurora Stone offer any discounts on countertop fabrication in Syracuse, NY?
What is the price category of Aurora Stone in Syracuse, NY?
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Aurora Stone?
What is the fabrication and installation timeline for a countertop at Aurora Stone?
How long does it take Aurora Stone to prepare a quote for countertop fabrication and installation?
Does Aurora Stone offer cutouts for sinks, cooktops, or other elements?
What guarantees does Aurora Stone provide for its work?
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Aurora Stone. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources. If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
Contact Aurora Stone for a Free Estimate
Choose the Way That Works Best for You!
114 Marcy St, East Syracuse, NY 13057