Ashcraft Granite & Marble
since 1977
Examples of works performed by Ashcraft Granite & Marble
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About Ashcraft Granite & Marble
total score
Exact value: 17.88697 out of 100.
Room renovation is a responsible task that requires preparation. The quality and serviceability of installed furniture depend on the chosen materials. When choosing materials for kitchens and bathrooms , experts recommend preferring natural stone species. If you want to order countertops services, contact Ashcraft Granite & Marble. The company specializes in stone treatment and fabricates custom countertops according to individual projects. Room measuring and countertop installation are included in the cost. Serviceability for years is guaranteed due to careful processing and stones’ physical strength preservation.
Customer Feedback Score
reviews: 27
YELP
reviews: 10
reviews: 8
CoCo
reviews: n/a
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Contact Ashcraft Granite & Marble for a Free Estimate
13822 State Hwy 155, Tyler, TX 75703
Additional benefits of Ashcraft Granite & Marble
Small business
Delivery
In-store shopping
Onsite services
Wheelchair accessible entrance
Wheelchair accessible parking lot
Repair services
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Credit cards
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Accepts Credit Cards
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Natural stone supplier
Natural stone wholesaler
Reviews about Ashcraft Granite & Marble
All (16)
Google (10)
Facebook (6)
Debra Mauelshagen
Date: 2022-02-14 23:12:30
Huge selection, good service. They did a walk-in zero barrier showerand two countertops for us 3+ years ago that loot as good as the day installed. We are now looking for a replacement hearth and they have lots of nice remnants to choose from.
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charmyst amie
Date: 2023-03-20 17:44:55
I was treated as disrespectful and dismissive as imaginable by the Sales Manager Scott and Ownership. I went there in January and have been told lies about scheduling over and over again by Scott and Andrew. My house has been demolished for 3 months after they came out and measured and I’m yet to receive a call or stone.
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Zira Burleson
Date: 2024-05-05 20:44:20
Unable to get a quote on granite! Must not need the business. I will gladly spend my money elsewhere.
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Myriah Boles
Date: 2016-01-21 20:08:12
I have been so pleased with Ashcraft. Lynda's customer service is exceptional. Ashcraft worked with me over a year long period helping me decide between granite and marble as well as showing me new selections when they came in. I feel like they understood what I wanted for my house and the granite really sets everything off. When it came time to cut the granite they had us in the shop to look everything over to make sure we were maximizing the look the veins in the granite. They went over and beyond for me. I highly recommend them based on customer service and price!
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Edwin Holt
Date: 2018-11-16 19:41:07
Ashcraft Marble not only offers the very best in Marble and Granite, their customer service and installation team is second to none. They are friendly and go the extra mile when working. Even if you ask for something that may not be on your original request, they work to see that you're happy and that the product and service is top quality.
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Shawna Blackmon
Date: 2023-06-27 18:18:40
Awesome experience! Rosa was wonderful to work with. Super accommodating to my changes and wants. She even called the day our slabs were supposed to be fabricated to let us know she got another similar slab that morning she thought we may like better. Turns out we did, and we just LOVE our countertops!! We were on a tight schedule, and they were able to get us in quicker than expected. Highly recommend this long time family business!
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Wayne Long
Date: 2023-04-12 20:18:39
Truly had a pleasant experience at Ashcraft! Scott was great as we selected our quartz counter tops. Rick who did the measurements was very helpful and knowledgeable about the product and helped with the design suggestions. Installers were very experienced and meticulous with installation. Thanks to all for a great experience!
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Toy Parker
Date: 2023-06-07 17:24:44
Summary Review: AVOID Ashcraft Tyler, TX to learn more read on. I don't like leaving negative reviews but I would hate to have someone else experience what I have experienced over the past 3 months. We went to Ashcraft Tyler, TX in Feb 2023 shopping for quartzite countertops for our kitchen, bathroom, and laundry room. Rosa helped us select Taj Mahal quartzite countertop. She was great throughout the process. Getting the countertop installed was nothing short of a nightmare: 1. ordered the countertops the last week in Feb 2023. Within 10 days after ordering, Rick came to our house and measured our countertops. Took off whole day from work as no exact appointment time was given. 2. Countertops were delivered Tues 4/4/23 around 1:00 PM. It seemed late in the day given the installers were going to have to install an entire kitchen, laundry room, and bathroom by 5:00 PM but I thought surely they knew how long it would take and had planned accordingly. The crew did not have all of the necessary equipment to unload the stone countertop so they had to unload it by hand. The first half of the kitchen was installed. HOWEVER, the glass cook top was not cut out of the slab at the shop so the installers decided to cut it in place IN MY KITCHEN. Dirt and sand filled the air throughout my house. There was a layer of sand all over my house. The large L shaped part of the kitchen countertop was next. Once again the installers were lacking in enough magnet grips to hold the countertop so that it could be installed correctly so they had to do most of the lifting by hand. The slab broke. Also, the kitchen sink was not cut correctly at the shop. It was cut wrong by 4". The bathroom countertop did not have the faucet holes cut out correctly so the installers had to cut them out, you guessed it, IN MY BATHROOM, thereby leaving even more sand in my house. Furthermore, the bathroom countertop was a remnant that we thought had been cut incorrectly but come to find out after installation that it was a previously broken and repaired slab. Had I known that ahead of time I would not have purchased a remnant. At this point the installers are beyond frustrated and it is past 5:00 PM and they still have a 45 minute drive back to Tyler. The installers decide to leave. The laundry room did not get installed. I took off a day of work for this mess. 3. Wed 4/5/23 we were contacted by Rosa telling us our new countertop, to replace the broken one, would be delivered Fri 4/7/23. 4. By noon Fri 4/7/23 we still had not heard as to the expected delivery time that day so I called them. Rosa said there had been a problem with my replacement countertop and that it had broken while loading it on the truck. She did arrange to have an installer come out and install my laundry room counter that day so we would have it for Easter weekend. It too had not been cut at the shop. With my husband’s help, a bracing mechanism was created out of 2x4 boards and the countertop was cut (outside) and installed. At that time we put in an order for a backsplash for the laundry & bathroom. 5. Wed 4/12 Our 3rd kitchen countertop was installed seamlessly, HOWEVER, the installers forgot to bring the bathroom and laundry room backsplash. Missed a day of work this day too. 6. Tues 5/2/23 Ashcraft brought the WRONG backsplash for the laundry & bathroom. I had to take off 1/2 day for this problem. 7. Tues 5/16 the correct backsplash for both rooms are installed. The caulk in the bathroom looks terrible with missing caulk in places, it was a rush job. Rosa offered to schedule to have the installer come back to fix the caulk, we declined. 8. 5/26/23 Bill received for the remaining balance of my bill with no discount offered for the many problems I experienced. I asked Rosa if I could have a discount. I was offered a discount of $83 on a $9,433.54 invoice. I guess Ashcraft really doesn’t care about me giving them a good review to my friends, family, co-workers, and all of the Internet. 2/5 is generous for the problems I experienced.
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Anne Moody
Date: 2024-09-18 02:19:08
We are "still in process" with Ashcraft, but GREAT so far! And salesperson, Rosa Garcia-Furra, was SO knowledgeable and patient with us! She gave us great service and we appreciate all her help in preparing for our kitchen remodel. We are SO excited to use Ashcraft Granite and Marble
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Cindy Lynn
Date: 2023-04-19 12:54:20
My guest bathroom is gorgeous now! Rosa at Ashcraft made it so easy! She helped me pick it out and then took over, setting appointments to get it done very quickly and efficiently. The installation guys were wonderful too. I couldn't be happier!! Thank you so much! 😁
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Shanon Gipson
They listen to what I wanted and are very good at what they do I highly recommend this company!
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Hope Short
Great customer service. Really appreciate the lengths they went to to make sure my project was done right and in a very timely manner!
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Teresa Hays Bradberry
they did an excellent job. on our kitchen and bath remodel.
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Elisabeth Hodnett Chambers
Ashcraft installed new granite countertops in our kitchen. We absolutely love the color we chose. The installers were prompt, speedy, friendly and very courteous. We highly recommend Ashcraft Granite & Marble.
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Edwin Holt
Ashcraft Marble not only offers the very best in Marble and Granite, their customer service and installation team is second to none. They are friendly and go the extra mile when working. Even if you ask for something that may not be on your original request, they work to see that you're happy and that the product and service is top quality.
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Ronnie Tyler
great detail jobs recommend.
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Contact Ashcraft Granite & Marble for a Free Estimate
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13822 State Hwy 155, Tyler, TX 75703