About Artisan Stone Inc. — Ranked №5 Countertop Fabricator and Installer in Louisville, KY
69.53
total score
The main rating value calculated from more than 30 indicators.
Exact value: 69.53158 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Artisan Stone Inc., founded in 2007, ranked number 5 in Louisville, KY in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Artisan Stone Inc. among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Artisan Stone Inc.: Total Score & Key Ratings
The Total Score of 69.53 out of 100 achieved by Artisan Stone Inc. in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Artisan Stone Inc. has a rating of 5 out of 5 — and our team’s Mystery Shopper Score, which stands at 3.72 out of 5.
You can read detailed information and evaluations from our independent research of Artisan Stone Inc.’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Artisan Stone Inc. directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Artisan Stone Inc.
In the Louisville market, Artisan Stone has been operating for almost fifteen years and during that time has completed many projects to provide local customers with residential kitchen countertops. The company deals with natural materials such as marble, granite and quartzite, and artificial quartz as well. Experienced specialists offer five stages of service: assistance in choosing a stone, based on the needs of the client and the cost; estimates at the installation site; visualization of the project for final approval by the customer; fabrication of countertops; installation of the countertop by a team of skilled workers.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
More info
Customer Feedback Score
5.0
The weighted average of all reviews from Google, Yelp, Facebook, and CoCo, factoring in the number of reviews for each source.
reviews: 32
Google
5
reviews: 24
YELP
n/a
reviews: n/a
Facebook
5
reviews: 8
CoCo
n/a
reviews: n/a
Mystery Shopper Report
3.7
The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 3.716961 out of 5.
criteria: 10
Staff friendliness
5
Excellent
Staff friendliness
We rate the staff friendliness of Artisan Stone Inc. as Excellent.
Our mystery shopper research revealed that the staff at Artisan Stone Inc. provided sincere, friendly, and attentive communication, leaving a positive impression of the company. This evaluation confidently places them in the Excellent category.
Important:
Our rating is based on the personal experience of our mystery shopper with Artisan Stone Inc.’s staff. This rating may vary for other clients depending on the specific staff member or situation. We recommend contacting Artisan Stone Inc. directly to better understand their approach to customer service.
Staff Expertise
3
Good
Staff Expertise
We rate the staff expertise of Artisan Stone Inc. as Good.
The staff member from Artisan Stone Inc. who spoke with our professional mystery shopper demonstrated good knowledge of the product or service, providing answers to most questions. Their level of preparation met industry standards and provided sufficient confidence to the client. We placed them in the Good category.
Important:
This rating reflects the professionalism of the specific staff member who interacted with our mystery shopper. The expertise of other staff members at Artisan Stone Inc. may vary. We recommend contacting the company directly for more comprehensive information.
Company Age
3.4
Established
Company Age
Artisan Stone Inc. is an established company, operating since 2007.
According to our research, Artisan Stone Inc. has been in business since 2007, placing it in the Established category. Such a track record demonstrates a stable reputation and professionalism, making the company a reliable choice for clients.
Important:
This information is based on data collected by our mystery shopper. We recommend contacting Artisan Stone Inc. directly to confirm the accuracy of the details.
Own Office
5
Has Office
Own Office
We note that Artisan Stone Inc. has a dedicated office.
Our research revealed that Artisan Stone Inc. operates from a dedicated office. This demonstrates the company’s serious approach to business and provides added convenience for customers. Having an office is often perceived as a sign of professionalism and stability.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting Artisan Stone Inc. directly to confirm the latest details.
Own Production
5
Has Prod
Own Production
We note that Artisan Stone Inc. has its own production facility.
Our research revealed that Artisan Stone Inc. operates its own production facility. This allows the company to maintain full control over the quality and timeline of their products while responding efficiently to client requests. Having in-house production is often seen as a sign of reliability and high professionalism.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting Artisan Stone Inc. directly to confirm the accuracy of this data.
Veterans Discount
5
Yes
Veterans Discount
Artisan Stone Inc. offers discounts for veterans.
Our research revealed that Artisan Stone Inc. provides special discounts for veterans. This demonstrates the company’s commitment to supporting veterans and its dedication to serving this group of customers.
Important:
This information was obtained as part of our mystery shopper research. We recommend contacting Artisan Stone Inc. directly to confirm the accuracy of this data.
Production time
3
Standard
Production time
We rate the production time of Artisan Stone Inc. as Standard.
During our research, Artisan Stone Inc. quoted a standard project completion time of 21 days. This typical timeframe places them in the Standard category, reflecting a stable and reliable approach to completing projects.
Important:
Our evaluation is based on information provided by Artisan Stone Inc. during our mystery shopper research. The timeframes quoted to our mystery shopper may differ for other clients depending on the complexity of the project and the company’s current workload. We recommend confirming details and timelines directly with Artisan Stone Inc..
Deposit Level
3
Standard
Deposit Level
We rate the deposit level of Artisan Stone Inc. as Standard.
Artisan Stone Inc. requested a deposit of 50%, which aligns with the industry standard. This deposit level strikes a balance between the client’s commitment and the contractor’s confidence in starting the project.
Important:
Our evaluation is based on data collected through our mystery shopper research. The terms offered to our mystery shopper by Artisan Stone Inc. may vary for other customers depending on the situation. We recommend confirming the details and obtaining a formal proposal directly from Artisan Stone Inc..
Quote Time
1.5
Slow
Quote Time
We rate the quote preparation speed of Artisan Stone Inc. as Slow.
Our mystery shopper research showed that Artisan Stone Inc. took longer than most companies to prepare a quote. This performance places them in the Slow category. We recommend discussing quote preparation timelines with Artisan Stone Inc. in advance.
Important:
Our evaluation is based on data collected through mystery shopper research. The quote preparation time experienced by our mystery shopper may differ for other clients depending on the company’s workload and project specifics. We recommend confirming details and timelines directly with Artisan Stone Inc..
Affordability
4.5
Low
Affordability
We rate the price level of Artisan Stone Inc. as Low.
Our mystery shopper research revealed that Artisan Stone Inc. offers one of the most affordable pricing options in the city. For the requested item made from Calacatta Idilio quartz, the company quoted a price of $96.8 per square foot, while for Carrara Morro quartz, the price was $86.8. These prices fall into the Low category, making Artisan Stone Inc. an excellent choice for budget-conscious customers.
The total price for the finished and installed product measuring 83.4 square feet was $8073 for Calacatta Idilio quartz and $7239 for Carrara Morro quartz.
Important:
Our evaluation is based on data collected through mystery shopper research. The terms offered to our mystery shopper may vary for other customers depending on the situation. We recommend confirming the details and obtaining an updated quote directly from Artisan Stone Inc..
Company services
Kitchen
To order
Bathroom
To order
Outdoors
To order
Commercial
To order
Fireplaces
To order
Sill rail
To order
Additional benefits of Artisan Stone Inc.
Wheelchair accessible entrance
Wheelchair accessible parking lot
Small business
Assembly service
Repair services
Service guarantee
Credit cards
Debit cards
In store shopping
Delivery
Countertop store
Stone carving
Building materials supplier
Fabrication engineer
Granite supplier
Natural stone supplier
Reviews about Artisan Stone Inc.
All (14)
Google (9)
Facebook (5)
Source:Google
Emily L. Boston
Date: 2021-09-15 16:42:27
They did a great job with our new kitchen counters! Even fixed something that didn’t line up right - and fixed it quickly and with no questions! Jessica was extremely helpful and I am so glad I used Artisan. They were quick and well priced, too!
Read more
Source:Google
Claire Maynard
Date: 2022-10-28 17:50:43
I was recently refurbishing a portion of my bathroom shower that included slabs of granite I wanted to stay in place. The pieces had major discoloration due to water over the years. I called the crew at Artisan Stone to get tips on how to restore back to original, consistent color. They gladly gave me several tips and even had me come out to get an Ager to use in case the first suggestions didn’t work out. I wasn’t even a “customer” of theirs and I felt like they went above and beyond to help me get my granite restored. Luckily, their first suggestion worked, I didn’t use the Ager (which they gave to me at no cost).
I came here to give kudos on 1. The expertise of this crew. They were thorough to make sure I knew what I was doing and 2. The customer service is above and beyond.
I will use them for all future granite needs and highly recommend to anyone!
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Source:Google
Tami P
Date: 2024-12-09 02:18:49
Artisan Stone are true artists. Thomas was exceptional throughout the process. And the ability to have a digital image of your slab that you can adapt and alter to ensure you get the ideal cut sets this company ahead of the rest.
Read more
Source:Google
Amy Brangers
Date: 2023-09-17 02:35:47
Artisan did a beautiful job with the quartz countertops for our kitchen remodel! Kenny was great to work with and made the process super easy, with good communication. He was very patient with me as I kept adding materials for quotes and as I waffled between granite, quartz and marble. He and Chris explained the pros and cons of each material to help me make a decision. The date of installation was communicated well and the installers were professional. Chris stopped by to check on a question we had about attaching the dishwasher and even offered to attach it for us. Overall great experience and I highly recommend!
Read more
Source:Google
Stacey McIntosh
Date: 2021-10-30 14:10:13
We could not be happier with our granite countertop. The color is exactly what we were looking for. Completely changed the look of our kitchen, for the better!
From beginning to end, Install was quick and without issue. Installers were knowledgeable and friendly. Chris was very accommodating on scheduling. Didn’t rush us to decide. I can’t stop looking at them!!
We will be using for future projects! Wouldn’t even consider looking anywhere else. Top notch service. Master bathroom is next!!
Read more
Source:Google
Kristin Kaufman
Date: 2019-11-15 16:13:18
I had an amazing experience with this company and my countertops are absolutely gorgeous. Jessica was so awesome to work with and always ready to help. I’m very pleased with Artisan Stone and I highly recommend them to everyone who needs a fabricator. I have to brag on them because they had a tiny measurement mistake and fixed it immediately at no extra cost. Thank you!
Read more
Source:Google
jenny Burns
Date: 2021-02-22 22:23:20
Jenny Burns
Artisan Stone Inc. Is an outstanding company! Chris went above and beyond to make sure we were happy. Thanks again.
Read more
Source:Google
Chris Brumley
Date: 2018-09-20 18:09:35
Lisa Steinbock with Steinbock interiors introduced us to Artisan Stone Inc. They installed granite in our newly remodeled patio home. We pick out our granite and Chris Mudd came out to measure and explained how the process works and about two weeks later his crew installed the granite. Chris stopped by to make sure that we were happy with their work. I would highly recommend using Artisan because of the quality and competitive prices. Here are some pictures of our kitchen that was still under construction. Great Job! Chris Brumley Pres at River City Flooring.
Read more
Source:Google
Mike Thompson
Date: 2020-12-05 01:55:39
Outstanding company to work with! Chris has went over and beyond on the several granite counters he has installed for me. And the work is top notch! Thanks again
Read more
Source:Facebook
Doctor Remodel LLC
recommends
We recommend Artisan Stone. We have been happy with the product they supply us with.
Read more
Source:Facebook
Rebecca Rhodes Skinner
recommends
We have used them to install granite countertops in our previously owned home. When we moved into our new home, we didn’t hesitate to contact them! Had kitchen granite installed in addition to a marble bar top and bathroom countertop for our double vanity. This company’s work is STELLAR!!
Read more
Source:Facebook
Lisa Roberts Marcus
recommends
Great job on the kitchen in my old house and all the rooms in my new house.
Read more
Source:Facebook
David Haupt
recommends
Great people with an eye for detail. They will bend over backwards to make sure you are satisfied!
Highly recommend!!
Read more
Source:Facebook
Nathalie Bolton McKay
recommends
haven't even moved into my house yet and already getting compliments on my countertops!
Read more
Source:
FAQ About Artisan Stone Inc. — Based on Independent Research
What materials can I order a countertop from Artisan Stone Inc.?
During our independent research, we found that Artisan Stone Inc. offers countertop fabrication using most of the popular types of natural and engineered stone available in the US. The most commonly used materials include engineered quartz, marble, granite, quartzite, soapstone, and onyx — these are the materials most frequently chosen by Artisan Stone Inc.’s clients in Louisville, KY for kitchens, bathrooms, outdoor areas, and commercial spaces in 2025.
If a client requires a less common material, the desired stone is ordered from a supplier, allowing the project to meet the customer’s specific requirements. This approach enables the company to complete both standard and unique designer projects.
What types of spaces does Artisan Stone Inc. fabricate countertops for?
According to our research, the company fabricates stone countertops for both residential and commercial spaces. The most in-demand options are, of course, kitchen countertops in private homes, bathroom vanities, as well as outdoor kitchens and BBQ areas. In addition to that, the company manufactures countertops for commercial spaces such as offices, retail stores, hotels, restaurants, and even medical facilities.
Thanks to its experience, Artisan Stone Inc. is ready to fabricate and install stone countertops in virtually any residential or commercial space — even if the specific type of room wasn't mentioned among the most common ones.
What shapes of kitchen countertops does Artisan Stone Inc. fabricate?
Our rating analysts thoroughly reviewed the portfolio of completed projects by Artisan Stone Inc., which features various types and shapes of stone kitchen countertops fabricated by the company. Among the completed projects are classic straight countertops, L-shaped and U-shaped corner configurations, kitchen islands, and countertops with a breakfast bar.
The examples we studied confirm that the company is capable of fabricating and installing countertops in virtually any shape — tailored to the kitchen layout, design objectives, and customer preferences.
What countertop design styles does Artisan Stone Inc. most often implement in Louisville, KY?
Our research has shown that the company works with the most popular stone countertop styles in the U.S., including modern, traditional, transitional, minimalist, industrial, farmhouse, luxury, and coastal. These styles are currently in high demand among clients across the country.
Our analysts reviewed the company’s portfolio and customer feedback and confirmed that Artisan Stone Inc. successfully handles a wide range of design tasks — from clean, minimalist solutions to luxurious interior compositions featuring expressive stone textures.
What is the service area of Artisan Stone Inc.?
The company’s office is located at 10107 Production Ct, Jeffersontown, KY 40299, United States, but its work is not limited to just the city of Louisville, KY. Like many participants in our rating, the company accepts orders, provides on-site measurements, and installs stone countertops within a radius of up to 50 miles from its main location — including neighboring cities, suburbs, and residential communities.
If you’d like to confirm whether your location is covered, simply contact the company through our website: submit a request, give them a call, or send a message directly via messenger.
What types of clients does Artisan Stone Inc. work with?
Like many participants in our rating, Artisan Stone Inc. works with a wide range of clients — from private homeowners to professionals in the construction industry. Their clients include families planning a kitchen or bathroom renovation, contractors, developers, and owners of cafés, restaurants, hotels, and other commercial properties where stone countertops are needed.
For interior designers and contractors, Artisan Stone Inc. often offers special partnership terms — such as discounts or priority fabrication timelines. To confirm the details, we recommend contacting the company through our website using any convenient method.
Does Artisan Stone Inc. have its own countertop fabrication facility?
As part of our independent research, we attempted to determine whether Artisan Stone Inc. has its own natural stone countertop fabrication facility. Our analyst contacted the company as a mystery shopper, but unfortunately, we were unable to obtain a clear answer — the calls and messages either went unanswered or did not provide the necessary information.
The absence of confirmed data about fabrication should not be seen as a negative sign. In our experience, it is not uncommon for companies to miss some incoming inquiries or choose not to disclose such details during initial contact.
Does Artisan Stone Inc. offer any discounts on countertop fabrication in Louisville, KY?
Yes, based on the results of our research, Artisan Stone Inc. offers discounts for veterans — this information was confirmed by a company representative during a conversation with our mystery shopper. We believe this isn’t the only discount available: like most participants in our rating, the company may offer personalized terms — especially during national holidays, seasonal promotions, or for large-scale projects.
We recommend confirming the details directly: submit a request, call, or message the company through our website — and don’t forget to ask about current discounts. In many cases, contractors are open to discussing individual terms.
What is the price category of Artisan Stone Inc. in Louisville, KY?
According to the assessment of our independent rating, Artisan Stone Inc. in Louisville, KY falls into the category of contractors with an affordable price level. This conclusion was based on our independent mystery shopper research: our analysts contacted a company representative and requested a price estimate for the fabrication and installation of a countertop measuring 83.4 square feet (excluding old countertop removal), using two popular materials — Calacatta Idilio quartz and Carrara Morro quartz.
Based on the estimate received, the cost of the project using Calacatta Idilio quartz amounted to $8073$ at a rate of $96.8$ per sq. ft., and the cost using Carrara Morro quartz was $7239$ at a rate of $86.8$ per sq. ft. These prices turned out to be among the lowest of all companies in Louisville, KY, which allowed us to categorize Artisan Stone Inc. as a contractor in the affordable pricing segment.
Please note that the data provided reflects the result of a specific request within the framework of our research and may differ for your particular project. We recommend contacting the company directly through our website — submit a request, call, or send a message — to get a personalized quote and confirm current pricing.
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Artisan Stone Inc.?
Yes, according to our research, Artisan Stone Inc. offers free consultations and project estimates — this is standard practice across the industry. Like most contractors in our ranking, the company provides free on-site measurements, advises on material selection and configuration, and prepares a detailed quote for the fabrication and installation of your stone countertop.
To receive a consultation and a free estimate for your new countertop, submit a request on our website, call the company, or send a message via messenger.
What is the fabrication and installation timeline for a countertop at Artisan Stone Inc.?
Unfortunately, as part of our independent research, we were unable to obtain information about the turnaround time for countertop fabrication and installation from Artisan Stone Inc. in Louisville, KY. Acting as a mystery shopper, our analyst attempted to contact company representatives to clarify the timeframe for a standard 83.4 sq. ft. countertop project — however, either the calls and messages went unanswered, or the staff were unable or unwilling to provide an estimated completion time. It’s important to note that situations like this are not uncommon: contractors may be overwhelmed with work, prefer to discuss project details in person, or choose not to disclose information during the initial contact.
To get up-to-date information about the turnaround time for your project, we recommend reaching out to the company directly through our website — submit a request, call, or send a message via messenger to receive a personalized estimate and confirm the actual timeframe.
How long does it take Artisan Stone Inc. to prepare a quote for countertop fabrication and installation?
Unfortunately, in the course of our mystery shopper research, we were unable to obtain information about the quote preparation time from Artisan Stone Inc. in Louisville, KY. Our analyst may not have been able to reach a company representative, or the quote was never provided after initial contact. As a result, we are unable to objectively evaluate the company’s quote turnaround speed. This situation is rare and usually related to temporary workload or internal processing specifics. It does not necessarily indicate a low level of service — it simply means that we didn’t receive a response within the research timeframe.
To get up-to-date information, we recommend contacting the company directly through our website — submit a request, call, or message them to receive a personalized quote and clarify current pricing.
Does Artisan Stone Inc. offer cutouts for sinks, cooktops, or other elements?
Yes, like most professional contractors in the market, Artisan Stone Inc. performs cutouts and countertop preparation for various components — both standard and modern. According to our findings, these services are typically included in the overall project estimate. The standard scope usually covers cutouts for sinks (undermount, drop-in, or farmhouse) and holes for faucets or other plumbing fixtures. Additional cutouts — such as for cooktops, hidden or pop-up outlets, built-in wireless chargers, or other accessories — are discussed individually at the project planning and estimating stage.
It’s important to note that while the cutouts and countertop preparation are usually performed by the company, the installation of electrical and plumbing fixtures (such as faucets, outlets, or appliances) may not be included in their scope of work and could require licensed professionals. We recommend clarifying this point when placing your order.
To avoid misunderstandings, ask for a detailed estimate with a breakdown of all services: cutout pricing, installation, and any add-on options. This will ensure project transparency and help you clearly understand what you're paying for.
What guarantees does Artisan Stone Inc. provide for its work?
According to our information and industry practice, Artisan Stone Inc., like most participants in the ranking, provides a workmanship warranty valid for 1 year from the date of countertop installation. This period is usually specified in the contract. We do not rule out that the company may have extended warranty terms (2 years or more), however, during our research, we did not receive confirmed data from the contractor regarding the duration and scope of its warranty.
The contractor’s warranty covers defects in fabrication and installation, such as uneven or separating seams, leveling and fastening issues, detachment or sagging of an undermount sink, flaws in edge finishing and cutouts, premature failure of seam materials, and cutouts that do not match the approved design. Warranty coverage does not include damage from use (thermal shock/burn marks from hot cookware, chips or cracks caused by impacts), stains and acid etching (for marble), wear due to insufficient maintenance or lack of sealing, natural characteristics of stone (veins, micro-pores, variations in shade/pattern within tolerances), shifts caused by base deformation, or any modifications performed by third parties.
The material warranty is provided by the manufacturer or the official stone supplier. Engineered quartz brands often offer a limited “lifetime” warranty for residential properties (subject to registration and compliance with care guidelines). For sintered surfaces, typical warranty periods range from 10 to 25 years. Natural stone usually does not come with a factory warranty — its quality of fabrication and installation is covered by the contractor’s warranty. The term and scope of the warranty depend on the project and materials — contact Artisan Stone Inc. in any convenient way on this page to get the current terms.
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Artisan Stone Inc.. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources.
If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
10107 Production Ct, Jeffersontown, KY 40299, United States
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Artisan Stone Inc. is a trusted participant in our ranking, known for its exceptional quality of work and outstanding service.
Contact them today in the way most convenient for you to get a free estimate for your project.
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