American Flooring, Cabinets & Granite
since 2001
Examples of works performed by American Flooring, Cabinets & Granite
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About American Flooring, Cabinets & Granite
total score
Exact value: 31.490418 out of 100.
The family-owned company from Mobile is one of the leading residential and non-residential fit-out companies in and around the city. American Flooring, Cabinets & Granite supplies from abroad a wide range of tiles, carpets, cabinets, flooring, laminate, goods made of porcelain, ceramics, bamboo and natural stone. In addition, the company has been manufacturing and installing high quality granite countertops for kitchens, bathrooms and other premises for many years. A wide choice of materials makes it possible to select the right design for any existing or planned interior. All work is carried out by professional teams.
Customer Feedback Score
reviews: 129
YELP
reviews: 25
reviews: n/a
CoCo
reviews: n/a
Mystery Shopper Report
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Staff Expertise
Company Age
Own Office
Own Production
Veterans Discount
Production time
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Bathroom
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Commercial
Fireplaces
Sill rail
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1050 West Interstate 65 Service Rd S, Mobile, AL 36609
Additional benefits of American Flooring, Cabinets & Granite
Identifies as veteran-owned
Delivery
In-store pickup
In-store shopping
Onsite services
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Assembly service
Service guarantee
Credit cards
Debit cards
Free parking lot
Credit card processing fee
Accepts Credit Cards
Veteran-owned
Wheelchair-accessible entrance
Wheelchair-accessible parking lot
Wheelchair-accessible washroom
Wheelchair-accessible toilet
On-site services
Flooring contractor
Countertop store
Flooring store
Cabinet store
Countertop contractor
Reviews about American Flooring, Cabinets & Granite
All (41)
Google (15)
Yelp (26)
Roland Hayes
Date: 2024-03-05 19:16:52
I have been doing business with Don Williams and American Flooring, Cabinets and Granite ever since they have been in business and there is nobody any better to do business with. Their prices are the best and their installations and workmanship are top notch. We found them to be our one stop shop for all our carpet, flooring, and granite needs.
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Tracy Sedlack
Date: 2020-08-09 01:32:31
Needed a quick install to sell a house. Customer service was outstanding. Jim worked with me and helped find me a great deal on new flooring. Installed two days later and looks great. Can't thank Jim and the installers enough for the great service and help picking a great looking carpet for the whole house.
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Vickie Powell
Date: 2024-11-25 20:01:55
Best Experience Ever! This past week, we had a scheduled installation of a new kitchen tiled floor. A gentleman called before heading out to see if we need any additional materials, such as metals. This was great because we weren’t sure if we had enough on hand. We had a father and son team arrive within the hour of the call. They were so kind and professional, treating my 90 year old Father and my Mother with the utmost respect. They worked with and explained everything that they did with my Dad. They even moved the heavy appliances back into the kitchen for us. These guys made this long overdue project one of the best experiences ever for my parents. We can’t thank you enough!! V. Powell
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Felicia Mason
Date: 2024-02-22 18:41:33
The customer service is phenomenal and I couldn’t have asked for anything better! They have a HUGE selection, great prices, and assist with designs. Don assisted me with selecting tile, gave me designers recommendations, and provided his personal/professional opinion, which I significantly valued. They’re the best of the best!!
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Shawn Bosby
Date: 2024-02-26 06:07:28
My mom and I visited the store to get cabinets, countertops and flooring estimates. Erin and Mr. Don provided the best customer service you could ask for. They have some great deals and quick turnaround.
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Prb Prb
Date: 2024-11-08 20:03:29
Katelynn has been working with me on getting everything scheduled for my kitchen renovation along with Erin in getting the layout just right for me. Both of these young ladies are extremely talented individuals. If you need help in getting your renovation done go to American Carpet they have a dream team.
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Angela Hunt
Date: 2024-05-30 19:18:33
We had a whole house renovation and thought that things would go quickly using American carpets. We replaced all of the floors, a shower and put flooring, cabinets and granite in our kitchen. The cabinets and granite in the kitchen are amazing. Everything else is junk. They hire the cheapest contractors and do not treat them well. I am very disappointed in this company. After asking other contractors, I realized that this company does not have a good reputation with contractors. I recommend that you ask around before doing business with them.
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Tracey DeFord
Date: 2024-04-21 10:16:59
I stopped by American Flooring, Cabinets & Granite today in hopes of bragging to Blake Kirkland about the lovely vinyl planking floors my Son and I had just installed. Blake wasn’t in but y’all… I was introduced to the charming, and still quite handsome, Mr. Don Williams. The sweet lady that greeted me when I came in said, “You can brag to him… he’s the owner of the store”. And so I did! Rewind a few weeks ago, I was in a dilemma over my floors in the Apartment I was adding over my garage. After several failed attempts at “brown paper bag floors” I was just done. Totally against Vinyl Planking floors, I had several trusted friends talk me into just going to look at them because the quality had improved so much. Another friend told me not to go to a big named store, but to go to a Real flooring store. So I decided to go to “American Carpets - Open 8 to 8 so don’t be late!” Telling my age a bit but that had to be one of my favorite commercials of that time with Don himself and his cute little granddaughter. It was that commercial that brought me into his store years ago when I purchased carpet from him and had it installed in a previous house I had built. I was very pleased back then and as a returning customer I am very pleased once again with the quality and service I received. They have since then expanded and changed their name to include the other quality products they now have, but their service is still the same. When I walked in a few weeks ago… that’s when I met Blake. Unable to find the floor I had set my heart on (No one makes it anymore), Blake helped me to decide on what would best meet my needs. I had pictures of my rooms and was a little apprehensive on what would go best in the space I needed flooring for. He was very patient with me and didn’t make me feel rushed or pressured. And once again, I couldn’t be more satisfied. I’m sorry I missed you Blake, but I’m honored to meet you Don. After visiting for a bit and showing some pictures to Don and the sweet lady at the front desk, I asked if there was a way I could share the pictures with Blake…. So here I am… a very satisfied customer once again! Please see the attached photos Blake! My floors turned out perfect! And as my friend recommended… I got the best quality flooring for a much better price than the “BIG” named stores! I will be coming back for my rug soon Don! 😁 I threw in a few before pictures too to show the transformation. A forever customer, Tracey! 😉
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Amy Wilborn
Date: 2024-04-20 19:55:59
Johnny has been such a big help! His knowledge and fantastic customer service is first rate! We highly recommend American Flooring. Cabinets, and Granite!!
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Mona Lisa Murray
Date: 2024-11-23 19:26:36
American Carpet has been servicing us for years! Their customer service is professional, courteous and very friendly. American Carpet offers a variety of beautiful home decor such as area rugs, ceramic tile, marble tops and flooring. Thank you Mr. Don for helping us find the perfect fit for our home.
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Danielle Smith
Date: 2024-12-03 22:40:48
I had a great experience at American Flooring, Cabinets, & Carpets. Erin’s expertise in cabinetry & design helped me to select the perfect cabinets for my kitchen and bathroom. She was very patient and guided me through the entire design process. I left feeling assured that I will have the perfect kitchen and bathroom cabinets. Thanks Erin! I also worked with Blake to purchase the granite countertops for my kitchen and bathrooms. He was incredibly knowledgeable and answered all my questions thoroughly. He responded to my requests in a timely manner and was very patient when I made changes. I would recommend Blake to anyone looking to upgrade their home. Thank you Blake!
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Jennifer Kern
Date: 2024-11-20 02:53:23
Its been 1 year since this company destroyed what used to be our "dream forever home". We withheld payment until the job was done correctly and we finally got to a point where we had to settle with them months later. After many, many "re-dos" they repeatedly showed us they do not know what they are doing. And destroyed our house in the process. The sloppiness evidenced by dents/chips all throughout our house are still being found (dishwasher, custom cabinetry, baseboards, doors, walls, etc). I brought it to their attention and no accountability was taken. They also lied about the results of the moisture level test on our slab. We had a specialized flooring inspector come to our house and reported the grouting was done incorrectly. Don Williams (owner) then came to our house and tried to use intimidation tactics to get us to pay full price and also said, "When you started this project did you think it was going to come out perfect?" Well, yes.. As it should be for the price we paid and our expectations of a flooring company. Please look elsewhere for future work. I would not recommend this business.
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Jean Neel
Date: 2024-02-26 18:13:04
I have had two major improvements to my home from American Flooring. I have been satisfied with both. Blake, my salesperson was very helpful and the installer did a nice job.
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Robert Beard
Date: 2024-10-29 19:45:26
Erin was amazing on helping me not just once but twice for my needs. She helped me get great flooring to redo living room. Also, when it was time to do remodel for bathroom she was great there as well. I plan on keep using her when I get ready to do my other projects I have in my home.
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kissing kissing
Date: 2024-10-26 18:54:05
I would like to say that American Flooring Cabinets and Granite is the best place to purchase what you need to make your home beautiful. Erin was so patient and help us design our kitchen just the way we wanted it to look. Blake didn’t rush us as we took our time and picked out the cabinets and countertops. It was the most pleasant buying experience we ever had. YOU CANNOT NOT WRONG WITH AMERICAN CARPET. The only option was five Stars but I give them 100 Stars. Thank for everything.
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Laura T.
Date: 2024-02-21 15:07:17
The team was fantastic to work with. They weren't pushy but ensured we knew the differences in the products. Their communication is top notch as well!
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Tiffany C.
Date: 2024-02-20 05:00:03
Have made several purchases over the last couple of months for our first floor remodel. We were so pleased with the customer service and the quality of the products. Installation process was so simple since American Flooring took care of it all.
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S C.
Date: 2023-07-27 14:13:51
I needed to replace the carpet in my home. I went to a couple of different stores and didn't see anything I liked or couldn't get a salesperson to speak with. I pulled into American Carpets and Johnny greeted me, got my measurements, showed me the carpets for me to choose from and scheduled the installation. It was that easy and at a very reasonable price. The installers arrived on time, removed the old carpet and installed the new in no time! They were very professional and cleaned everything up when they left. I will definitely be using American Carpets and Granite again.
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Shakira S.
Date: 2023-06-26 16:58:54
I was like a kid in a candy shop at American Flooring Cabinets and Granite. They had everything I needed for my remodeling project and at unbelievable prices. Don, the owner was so warm and welcoming to me considering I know nothing about remodeling and what's modern and what's not. I am very pleased with the professionalism and the overall experience I had with everyone I met. Thank you for helping me find my aesthetic!
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Ruby K.
Date: 2022-06-16 19:34:45
I have been buying from American Flooring Cabinets and Granite for over 20 years and have always found that they offer the absolute best price and service. Through the years I have purchased hardwood floors, carpet and waterproof luxury vinyl plank. Most recently I used them for a complete kitchen remodel for cabinets, backsplash and marble countertops. It turned out better than I expected and I am in love with my new kitchen.
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Michelle R.
Date: 2022-05-10 20:21:50
Johnny was very efficient in helping us pick out all we needed for our complete kitchen remodel in one sitting! To our surprise, their installers were able to complete the project in a matter of weeks. Each contractor for the tile floors, marble countertops and backsplash were professional, and experienced. I am so grateful to them for making this process that I've dreaded for months painless and fun!
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Anthony W.
Date: 2017-10-27 18:08:56
I'm giving five stars, not because everything went perfect, because in fact it didn't. BUT - the company did do a great job at resolving the issue. It's easy to give a five star review when everything goes as expected, but how a company handles challenges can be more important. I hired them for a medium size (about 1000' sq ft) tile job with a fair amount of complexity (herringbone pattern - tons of cuts). Johnny M. the sales person helped us match a tile that we brought with us a sample (tile was excellent quality by the way), and helped choose a grout. We quoted the job with several places, and they were on par and local so we choose American Flooring and Cabinets. We scheduled the job far in advance (almost 2 months I believe), and alloted about 10 days for the jobs completion. Long story short, the tile person they had scheduled completely failed to do the job within the window (a condo that I rent out out, so down time costs me money). Andy with the company did do a great job of finding another installer (Chris) who is from their Pensacola branch I believe. Chris told me exactly what he was going to do, when he was going to do it, and without fail lived up to his word. My wife and I can't be happier with the result. While I wish things would have gone smoother during the original install, I can say that they never wavered in their responsibility for the job, and really came through to complete it to our lofty expectations.
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Joyce J.
Date: 2015-12-09 02:01:44
Jennifer and her team worked with us on some glitches that came up - they did everything they needed to do to make it right. We are very pleased with our final results (tile flooring).
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Debbie B.
Date: 2020-12-31 12:52:40
The sales staff is super friendly and helpful. Great to work with as far as getting samples and matching prices of competitors. Referral of trade people was spot on. Thanks for a great experience in my condo rem
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Pam P.
Date: 2017-09-26 12:42:49
After purchasing tile, granite counter tops and wood flooring from American Carpets, I can truthfully say I was most pleased. We had used them in the past and while there were no issues with the product, the installer did a very poor job - uneven tile, plug cutouts that were not fit to the opening, sloppy job with shoe mold, etc.. This time, however, we are very happy with the way the bathrooms look and the wood floors could not be more beautiful. Jennifer was so helpful in planning contrasting and complementary products and was ready to answer any question I had during the process. Don Williams, the owner, was also very professional, giving expert advise regarding the usability of various products in areas where we were remodeling. Through all of this, I can say, though, the installer really does make the difference - Lee Hamilton Flooring was very professional and deliberate in the installation of the tile and the hardwood. You can have a great product but if the people who are installing the tile and floors don't pay attention to detail, the end result will disappoint. 3000 square feet of tile and flooring takes a while, but the stunning design and products have made the wait worthwhile.
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Susan B.
Date: 2014-12-04 01:05:11
This is my third visit to American Carpets. I have used them all three times to purchase area rugs. The two times I purchased rugs from remnants, the sales associate was very knowledgeable about what kind of carpet was on each roll and pointed out which rolls were closest to the size I needed, so I wouldn't have to over pay for carpet not used. Shane was very helpful and patient, as the first carpet I purchased (already bound and with cloth backing) was not the right color, and he credited my account immediately upon return. Understanding that I could not return a carpet that had to be custom cut and bound, Shane was more than happy to give me time enough to take pictures of the carpet I was considering and go home to make sure it was right. So far, we have had nothing but professional, courteous service. As for pushy sales, I think it is refreshing to have a knowledgeable sales associate approach me and ask if I need help. I am quite frankly sick of going to big stores where no one ever helps you unless you are ready to check out; even then, its like pulling teeth to find someone to take your money. Way to go Shane for being heads and shoulders above that crowd! That being said, I cannot give 5 stars because I have never used this company for installing carpet or anything else. I have to say though, the reviews I've read, I might not use them for a big installation job, and my husband is a builder. Too bad a company is only as good as the contractors it hires!
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Heather B.
Date: 2015-04-22 18:21:34
Very happy with my cabinets! The sales folks were helpful without being pushy, and they have a ton of items actually in store to see. I would go back.
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Julia R.
Date: 2020-11-08 22:52:00
I have spent a total of over 13,000 at this store. I bought granite in excess of over 6,000, tile in excess of over 1200.00. I paid 2099.00 for a Cabinet that I don't have in my kitchen. The employee Jay is who ordered said Cabinet. The gentleman that came to measure for my granite also took measurements for the cabinet and he also took a picture of where it was to go. I also made a special trip to Lowe's to get Jay a copy of the measurements for the Microwave and template that I paid over 500.00 for, and took them to him the next day. He said it would be five weeks for the cabinet to come in(ordered on July 20,2020). I never heard anything after the five weeks had come and gone, so I called and spoke to Ruby who said it was scheduled to be in October 10, but it actually came in on the 12th. I also furnished Jay a photo of what I wanted. To try and finish this up, the cabinet was the wrong size, not the four drawers I wanted but three with about ten inches of wasted space above the where the microwave was supposed to be. The owner requires you to pay in full, Don't buy here because they won't make it RIGHT.
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Jim T.
Date: 2025-07-15 20:37:20
Sent wrong color of cabinets. Next shipment was missing a cabinet. Company is a joke. Still waiting, and they don't know where the cabinet is.
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Jennifer K.
Date: 2024-11-19 21:11:53
Its been 1 year since this company destroyed what used to be our "dream forever home". We withheld payment until the job was done correctly and we finally got to a point where we had to settle with them months later. After many, many "re-dos" they repeatedly showed us they do not know what they are doing. And destroyed our house in the process. The sloppiness evidenced by dents/chips all throughout our house are still being found (dishwasher, custom cabinetry, baseboards, doors, walls, etc). I brought it to their attention and no accountability was taken. They also lied about the results of the moisture level test on our slab. We had a specialized flooring inspector come to our house and reported the grouting was done incorrectly. Don Williams (owner) then came to our house and tried to use intimidation tactics to get us to pay full price and also said, "When you started this project did you think it was going to come out perfect?" Well, yes.. As it should be for the price we paid and our expectations of a flooring company. Please look elsewhere for future work. I would not recommend this business.
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Lauryn C.
Date: 2022-02-24 05:18:41
Ii have been doing business with this company for over 30 year's and I was satisfied until September 2020, I purchase Granite for my kitchen and they installed marble, I wasn't award that they installed the wrong product until it stared change colors, I went back to the store and talk with the owner Don Williams he stated granite don't change color, so he sent one of his employer to home and confirm what was going on at that time point he confirm that I didn't have granite it was marble, however, they finally confirm that I had put wrong countertop , Don Williams stated they will replace my countertops however they advised me to go there warehouse in Loxley wear they had a large selection however I wanted a light they didn't have light colors so Andrew kept tell me he expected new products and. They may have a light colors, and they didn't, finally I got tried if waiting so decided to get something and at time they decide they wasn't going to replace countertops They want me pay $3,9000 that I pay in the beginning and they gave me the wrong countertop . Ii had one worse experience I will never do business with then it is so much more I can say much , the installed-was the week of I cleaning my in sink turkey the hole drop into cabinets I Cried I will let Court handle it ,
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Mary Ann W.
Date: 2018-02-27 21:45:00
Poor experience. Installation was a three ring circus. Price paid was comparable to Lowes or Home Depot. A zero would be a better rating for this company.
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Jessica M.
Date: 2017-12-12 17:07:54
I'm only giving one star because the material itself was great. The guy that did our template for our countertops measured wrong and only half of my notch was able to be done. The installers flooded my bathroom because the water wasn't off when they took the pipes apart. They knocked several holes in my walls and left without mentioning any of them. After a SIX HOUR install, I still had no water to my sinks and only half of the kitchen done. My stuff wet and laying everywhere and holes in walls in every room they worked in.
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R B.
Date: 2017-09-27 02:50:29
An update. Having to replace the carpet due to horrible wear, poor installation. Poor installation. Seams departed. Pulled away from walls. Terrible wear. They never returned phone calls, emails, or letters. My advice again: don't go there.
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A P.
Date: 2017-06-18 19:42:24
While the price I was quoted was very reasonable, the actual service and installation process was terrible. First they brought the wrong sinks. I pointed this out to them when they arrived, and they told me the proper sinks were on another truck that was on the way. AFTER they removed all of my kitchen and bathroom sinks, they admitted they didn't have the right replacements. They gave me the run - around for three weeks before they arrived with the wrong replacements again! Having gone THREE WEEKS without a sink in my house, I relented, and accepted the newest sinks (that still weren't right). I wouldn't recommend this place to my worst enemy, much less a friend or neighbor.
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Cindy S.
Date: 2017-01-04 04:13:56
Called to speak with 'Sissy,' and before I could finish my sentence she hung up on me. How very unprofessional for a company as large as this one. I would never do business with someone who doesn't have more respect for potential customers.
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Robert W.
Date: 2016-01-28 18:02:36
My granite countertop purchase and installation was not a good experience. The granite slab I selected did not have the "cut" I selected ie the grain was not cut to specification. The installers showed up late at end of day. The new s/s sink to be installed which they brought was dented and damaged, so we had to reschedule for another day. On installation, the joining edges the granite were not even ie one edge raised above the meeting edge of the adjoining piece of granite, In short, I wouldn't use American Flooring again.
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Jennifer S.
Date: 2015-10-27 13:41:59
I used American Flooring to put in new cabinets, bamboo and tile floors in my whole home. It was a mess from the very start. My tile floors were left with grout and a hazy film on them that will not come off. My bamboo floors do not go all the way to the wall in some spots which expose the concrete and padding underneath. They did not deliver nor install all of my cabinets. The cabinets that were installed are not custom as I was lead to believe. There are gaps between the walls gaps between the molding and cabinets. They did not install all the kick plates, or the backing and trim to my bar or island. There are no handles on any of my cabinets. After trying for 5 months to get them out to fix and Finnish the job I gave up and counted it as a lesson learned. Now almost 2 years later after no hearing a word from them they want to try to sue me not giving them their final payment. Even though they never came for a final walk through on the house, never returned my calls, never mailed me an invoice of any kind, no a temp to fix what was wrong at all.
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Monica M.
Date: 2015-06-29 16:44:44
We had the floors redone throughout our new home by American Flooring- BIG mistake! The installers were not considerate of our newly painted walls and we ended up with dirty hand prints all down them and black marks on our doors. They managed to scrape the paint off our doors, some doorways, and even put a hole in one of the walls. They did not complete the quarter-round molding along the base boards where laminate was installed, left the tack strips accessible for stepping on through entrances of carpeted rooms, and did not even install the laminate correctly in the living room- it was like a trampoline and bounced up and down when stepping on it. When I called to complain about this it took him two days to come and DO NOTHING about it. I was on the phone for days trying to get someone to come fix my floors--- this has delayed our moving in to our new home. When I called to speak to the owner, he was nice but got the installer manager on the phone and he lied about his knowledge of said issues and that some of the things had been resolved. VERY UNPROFESSIONAL! We should have taken our $6K elsewhere
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Heidi R.
Date: 2014-02-07 02:04:56
If I could give them a zero I woould they laid laminate flooring in my hallway and tile in my bedroom. The guy who installed the laminate flooring did an awful job, I will post pictures of the crap work. It took him 15 hours to do less than 100sqft of work. I called the company and Johnny Marino was my sales man, he was rude and didn't care about my problems since we had already paid, so he transferred me to someone else that didn't answer the phone. I called back and spoke with a different sales person who then transferred me to the right person. He had no resolution to my problem just said he was sorry. My laminate looks horrible and all I get from the company is an oh well it's not our fault.
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Usagi T.
Date: 2013-10-15 10:56:45
This place is ok. The manager (I believe) helped us when we went in. The salesmen were way too pushy though, which is a huge turn off for me. My aunt liked the carpets we were shown and I verified with my interior designer friends that we were getting a good carpet at a great price. My aunt decided to proceed with having her home measured. The girl who came out to measure totally ruined the sale. When my aunt asked her what the house was measured at she says, "Oh I am just too busy to tell you, you can call the store and get it!" and wasn't very nice at that. Our dealings with then afterwards were just awful though. So between the pushiness & the measuring gal, we are going with another company. I absolutely cannot recommend this company to anyone based on horrendous customer service.
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Contact American Flooring, Cabinets & Granite
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1050 West Interstate 65 Service Rd S, Mobile, AL 36609