American Cabinet & Flooring, Inc. DBA The Top Shop, Inc.

Source: Google

Michelle Cote

Date: 2016-09-13 12:18:08

If you are looking for "close enough", then this is the place for you. Our experience started good with the kitchen and bath design and cabinet installation. Although our cabinet installation was not put on the schedule and was pushed back a week, we were pleased with the installation of the cabinets in the end. Now to the quartz countertops... Installed on July 25th, we noted several issues including two slices cut into our kitchen wall, permanent marks on the quartz from the cut wall, two areas where the counter was not cut in line with the wall and gaps filled in with caulking, the reveal cut for the bath sink was not centered to the sink, and interior cabinet scratched up from installing the bath sink. We contacted the company immediately regarding our issues and after several discussions with various people that got us nowhere, we started discussions with the company's sales manager. We offered to have him come to our house to see the issues, which he declined. On August 2nd, we sent the manager documentation of all our dealings with the company and photos of the issues. We advised him that we were going on vacation for a week and expected resolution by then. We contacted him upon return and no resolution was made. We again offered him to come to the house and he did come on the 18th. He agreed the walls should not have been sliced. We also mentioned how unresponsive he had been to our issues and he stated that he's been very busy. The company's contract states that, "If you have purchased a measure and installation from us, we will make sure that the items above do not become a problem. Our highly trained staff has the experience necessary to make these crucial measurements and we will accept sole responsibility for mistakes if you have purchase these services". We also noted that the contract counter design included two seams and they changed the design in production to one seam. The manager stated that our salesperson was supposed to contact us about this change, but never did. The manager offered to remove the kitchen counter so WE could repair the sliced wall and would correct the bathroom sink reveal, but we were at an impasse with the remaining issues. As such, on August 26th, we told the company we wanted money refunded to repair the sliced walls and price paid for installation along with them correcting the bath sink reveal and applying skins to cover the scratched cabinet. We stated that "we consider this request to be a compromise based on your company's refusal to do a complete reinstall of a new piece of quartz, we continue to be extremely dissatisfied with the product and service your company has provided." The company agreed to our request. They came to remove the bath counter on September 6th and reinstall on the 9th. We determined in the dry fit that the reveal was not cut back enough to center the sink so we sent the counter back with the installers. The manager then advised that the cut was "close enough" and "within industry standards" and that we would be charged for the installers to return to install the bath counter. We do not accept this and again we are at an impasse with the company as we will not accept the counter with an incorrect sink reveal. We have already compromised enough with this company. The issues are endless and it's now been nearly three months of frustration as we have been expected to pay good money, yet accept "close enough".

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Source: Google

izzy steucek

Date: 2021-03-24 21:02:52

Today I walked in to the store to ask about flooring, and was treated with incredible disrespect. First, the associate who greeted me was hardly bothered to get up, or even point me in the right direction. She also took over three minutes to even find & put on a face mask. When she was finally trying to show me some flooring options she said, "well this might be an issue because we have a $300 minimum" (I am young, but am helping my family with a serious remodeling project). Overall I did not feel welcome, safe, or respected. I will not be returning to this business.

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Source: Google

Nick Taylor

Date: 2015-05-13 03:26:33

Randy's team from the Top Shop were miracle workers! We had some issues with sink installation and Randy personally came out to help ensure that everything was being done properly. The slab we ordered was textured and the seam was tricky and Randy worked his magic to make it as invisible as possible. He and his team were very professional and responsive and really gave us that personal attention that made us know we made the right choice. Liz and Alicia were also extremely helpful throughout the entire process. They always got back to us promptly and ensured that we were taken care of. Thanks so much to you all!! We couldn't be happier!

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Source: Google

Diana S

Date: 2019-09-14 04:41:49

Extremely poor work ethic! I made an appointment with Kristy to design my kitchen for me. When she was 20 minutes late, I decided to call- turns out she never left to make our appointment. The man on the phone said that she would call me back- and I have yet to hear anything. If this is how they do business, I’m surprised they’re still open! I should have read the reviews

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Source: Google

Joe Chinburg

Date: 2015-10-08 03:05:52

After talking to Home Depot and Lowes about cabinets and counter tops, I wasn't sure that I wanted to start my remodel. I talked with the people at American and they were very helpful and knew their products. They could actually answer questions without calling a supervisor. They made sure that I had a good plan for the kitchen and pointed out a couple problem spots that I overlooked. The order went smoothly and they followed up to make sure things were right. I am very glad I went to American instead of fighting the big box stores.

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Source: Google

Jeremy Trujillo

Date: 2019-07-23 01:19:15

This company installed our quartz countertops. One area has two cracks that continue to grow and the company will not repair or replace the cracks since it's been longer than 12 months. The crack was not initially noticed since it is white quartz. It also took months just to get in touch with someone. I initially spoke to someone and they said they would repair it for free, then they went MIA and after leaving multiple messages I had to hunt someone down to get back to me. In the end they wanted to charge me $500 to repair the crack instead replacing product for free like I was initially informed.

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Source: Google

Colleen Murphy

Date: 2015-10-02 19:56:43

We had our kitchen, 2 bathrooms, and our flooring replaced by American Cabinet & Flooring in 2011. I can not say enough great things about this company! They offer a very large selection for even the pickiest of clients, they are flexible in design, and they have a team of experts who have been working in Colorado for many years. Randy, in particular, was great to work with and gave us a lot of helpful insight in our renovations. We are complimented on our kitchen every time someone comes to our home. The best part about working with all the lovely folks American Cabinet & Flooring is that they were able to do SO much with our budget. We had quotes from competitors that were promising only half the work that American Cabinet & Flooring we able to accomplish! If you are considering a remodel or renovation project please call American Cabinet & Flooring.

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Source: Google

Suzy & Brandon

Date: 2022-02-12 20:10:15

Rob helped us with new cabinets, pulls, countertops, and butcher block when we remodeled our kitchen last year. He was responsive, fastidious, and helped us manage cost. We had a tight deadline to get the kitchen finished before our baby arrived. Rob made sure to contact us regularly and coordinated the delivery dates of each item so we could finish on time. Rob caught a number of flaws in our initial layout like conflicts between refrigerator door swings and adjacent cabinets, and tolerances at existing doors. Really appreciated his exacting review of the design. Rob also helped us price many variations of cabinets and countertop materials so we could hit our budget without feeling like we sacrificed the design. He offered ideas like thinner countertop to afford a more expensive material or alternate cabinet boxes that reduced costly drawer count. Great experience start to finish, would highly recommend!

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Source: Google

Bradley Freiwald

Date: 2019-05-15 08:20:13

Be cautious of the 5 star google reviews. I know that two of them are from current employees. I’ve been trying to obtain glass for my cabinet doors that were missing from my delivery. This has been a three month ongoing ordeal dating back to before Christmas. I’ve texted and called my sales rep Clayton a total of four times leaving messages. I even spoke to him once and he promised to look into it and get back to me. I now realize that he likely answered my call by accident, because that was two months ago. I’ve since left two messages and he is not returning my calls. I called the main number and spoke with someone who put me to through to the voicemail of another sales rep named Chuck. Still no one is returning my calls. Do you see the trend? All I need is the glass for two cabinet doors. It all seems pretty straightforward.

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