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Countertop Rock
4.2
3308 E Madison St, Phoenix, AZ 85034

Countertop Rock

4.2
3308 E Madison St, Phoenix, AZ 85034
monday:9 AM–5 PM, tuesday:9 AM–5 PM, wednesday:9 AM–5 PM, thursday:9 AM–5 PM, friday:9 AM–5 PM, saturday:Closed, sunday:Closed
Verified contractor
Best of Countertops Contractors
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Services
  • Granite Countertops

  • Marble Countertops

  • Quartz Countertops

  • Quartzite Countertops

  • Bathroom Countertop

  • Commercial Countertop

  • Kitchen Countertop

  • Laundry Room Countertop

Interview
Interview with the director of the Countertop Rock
The company did not provide an interview
Interview with the director of the Countertop Rock
The company did not provide an interview
See examples of completed work
  • Prices
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Contract Information
About
  • Small business
  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Service guarantee
  • Credit cards
  • Debit cards
  • Wheelchair-accessible entrance
  • Wheelchair-accessible parking lot
  • In store shopping
  • Delivery
  • Countertop Installation
  • Cabinetry
  • Kitchen & Bath
  • Countertop store
  • Home improvement store
  • Kitchen remodeler
Countertop Rock's owner, Joe Ricciardi, has been in the local stone business since 2001. He is very knowledgeable not just in the technical aspects of granite production and installation, but in the whole countertop business. The company offers sales, fabrication, and installation of countertops made from any natural stone available today. They coordinate with the manufacturers to provide competitive cost of countertops to their clientele. They feature bits of granite and quartz that have been "left over," making them ideal for small projects.
Reviews
4.2
reviews: 8
Share your impressions!
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Rob Rutledge
a year ago
They are great! I would go there again if needed. Fair prices, great service! Owner is a nice guy. he should be an actor!
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Joe Iozzi
9 years ago
Use caution when using this man. I called, explained our kitchen counter needs to this gentleman and politely asked for a quote. He then got very upset and started ranting and raving about quotes and prices. He then asked my timeline, I responded with out timeline (which by the way is incredibly reasonable) said good luck and then hung up. I'm not sure if this gentleman is aware of the number of granite/marble companies there are in this market, but you certainly can't treat customers this way and expect to have a thriving business. If this is how he treats a prospective customer, I can't imagine how he would treat an actual customer.
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Joshua Johnson
a year ago
After many months of looking and trying to find someone I could trust and have the style of cabinets and granite I was looking for. I landed with counter top rock. I called in and a woman named Laura took my phone call. Instantly I felt like I was talking to friend. The honesty and price sold me instantly. The owner even called me and thanked me for the business. Great quality, great prices. ❤️
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Torin Dinh
4 years ago
Spend the extra money and go elsewhere for quality work and service! Even if it's a small kitchen or bathroom job! Heath is terrible to deal with and highly incompetent. The sink cut out made by Countertop Rock was several inches off from the sink base cabinet and there was no guidance or help on bathroom sink faucets or drain pipes, which was an issue because Countertop Rock cuts out the faucet holes and installs their own sinks. I bought what I thought were good faucets and drain pipes and found out they were the wrong type and Heath couldn't think of a way to fix it. After doing MY OWN research I was able to resolve it. It would have helped to have recommedations on preferred faucets and drain pipes but that'd be asking too much of an already inept individual. The installers who came to put in the countertop were nice and efficient. Hunter was communicative and as helpful as possible. This 1 star review is earned solely by Heath - Great job buddy, keep it up!
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KZ Kane
5 years ago
Joe, the owner, was so helpful and gave me a fantastic deal on gorgeous granite.
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M Knauer
2 years ago
Recently used Countertop Rock for new counters in a kitchen, and two bathrooms, and 100% will be using them again in the future. They were a referral from a friend (for whom they've done counters in two of his houses), and I was not disappointed. I received multiple quotes from other countertop companies, Home Depot, Lowes, etc, and Countertop Rock was not only among the lowest priced, they were able to get the counters installed in two weeks (and the home is about 1.5 hours outside of Phoenix, requiring additional consideration!). Other companies quoted out 4-8 weeks, and significantly higher in cost. At their showroom in Tempe, there was plenty of great selection, and Hunter (our sales rep) was very easy to work with, and communicated well via phone and text. There was excellent communication throughout the process, and when there was a snag, the owner (I believe it's Joe..my apologies if incorrect) personally reached out to us. Very impressed by the attention to customer service. Lastly, they did a great job, as the counters were difficult due to a "unique" design created by the original owners of my home. Seams were done perfectly, and the edges and cuts were made precisely. I highly, highly recommend this company and will be doing counters with them on my next home.
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Laura Estay
a year ago
Countertop Rock did my entire kitchen and two bathrooms, cabinets and countertops. From the beginning I found them to be responsive and efficient. I found out that I was going to be hosting company from out of town and the owner said he would do his best to complete The project was actually completed 2 days ahead of date promised, leaving me plenty of time to prepare for my guests, Thank you CTR, I will be recommending your services to everyone
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Teri M
5 years ago
Had a great experience when talking over the phone and through email with the owner. Very prompt and professional. The exact opposite could be said of his main guy, Heath. Sadly he was the one I worked with when it came to the actual job. Most days didn't show up till the afternoon. One day he rescheduled at 1pm. One day he didn't show up at all. Called and texted with no reply. Finally, at 330 in the afternoon he answered his phone to say something came up. No apology for being disrespectful of my time. Missed 2 days of work for nothing. To top it off he wrote down the wrong measurements and I've got a counter 9" shorter than we discussed. Again no apology. I should have measured myself, before signing the contract. On the positive side, the other installers were friendly and respectful. Price was competitive.
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