About United Tile Company — Ranked №7 Countertop Fabricator and Installer in Shreveport, LA
18.19
total score
The main rating value calculated from more than 30 indicators.
Exact value: 18.185278 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
United Tile Company ranked number 7 in Shreveport, LA in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included United Tile Company among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
United Tile Company: Total Score & Key Ratings
The Total Score of 18.19 out of 100 achieved by United Tile Company in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — United Tile Company has a rating of 4 out of 5 — and our team’s Mystery Shopper Score, which stands at 0 out of 5.
You can read detailed information and evaluations from our independent research of United Tile Company’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact United Tile Company directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about United Tile Company
The company is located in Shreveport, and it has been working in the northwest of Louisiana since 1948. During this time United Tile Company has been involved in the renovation of hundreds of residential buildings. Local homeowners, construction firms and contractors are offered a comprehensive planning, design and installation of residential kitchen countertops and other tabletops for summer kitchens, bathrooms and other premises. In the fabrication, the main materials used are marble, travertine and granite. Experienced staff handles floor tiling and stonework for pools, walkways, verandas and utility rooms.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
More info
Customer Feedback Score
4.0
The weighted average of all reviews from Google, Yelp, Facebook, and CoCo, factoring in the number of reviews for each source.
reviews: 64
Google
4.1
reviews: 47
YELP
n/a
reviews: n/a
Facebook
3.9
reviews: 17
CoCo
n/a
reviews: n/a
Mystery Shopper Report
0
The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 0 out of 5.
criteria: 10
Staff friendliness
0
No Data
Staff friendliness
We were unable to assess the staff friendliness of United Tile Company.
Unfortunately, we were unable to reach United Tile Company during our mystery shopper research. This could be due to missed calls or unanswered messages.
Important:
The lack of data affects the company’s ranking position. However, United Tile Company remains one of the top companies in the U.S., having achieved high scores in other criteria. We recommend contacting United Tile Company directly to gain a full understanding of their level of service.
Staff Expertise
0
No Data
Staff Expertise
We were unable to assess the staff expertise of United Tile Company.
Unfortunately, we were unable to reach United Tile Company during our mystery shopper research. This may have been due to unanswered calls or messages.
Important:
This rating does not reflect the overall professionalism of United Tile Company, but only indicates the absence of data. United Tile Company remains one of the top companies in the U.S., having achieved high scores in other categories. We recommend contacting the company directly for a complete understanding of their staff expertise.
Company Age
0
No Data
Company Age
We were unable to determine the age of United Tile Company.
Unfortunately, as part of our mystery shopper research, we were unable to determine when United Tile Company was established. This may be due to unanswered calls or messages.
Important:
The absence of data impacts the company’s position in our ranking. However, United Tile Company remains one of the top companies in the U.S., having achieved high scores in other categories. We recommend reaching out to United Tile Company directly for more accurate information.
Own Office
0
No Data
Own Office
We were unable to confirm whether United Tile Company has a dedicated office.
Unfortunately, as part of our mystery shopper research, we were unable to confirm whether United Tile Company operates from a dedicated office. This may be due to unanswered calls or messages.
Important:
The absence of data impacts the company’s position in our ranking. However, United Tile Company remains one of the top companies in the U.S., having achieved high scores in other categories. We recommend reaching out to United Tile Company directly for more information.
Own Production
0
No Data
Own Production
We were unable to confirm whether United Tile Company has its own production facility.
Unfortunately, as part of our mystery shopper research, we were unable to confirm whether United Tile Company operates its own production facility. This may be due to unanswered calls or messages.
Important:
The absence of data impacts the company’s position in our ranking. However, United Tile Company remains one of the top companies in the U.S., having achieved high scores in other categories. We recommend reaching out to United Tile Company directly for more information.
Veterans Discount
0
No Data
Veterans Discount
We were unable to confirm whether United Tile Company offers discounts for veterans.
Unfortunately, as part of our mystery shopper research, we were unable to determine if United Tile Company provides discounts for veterans. This may be due to unanswered calls or messages.
Important:
The absence of data impacts the company’s position in our ranking. However, United Tile Company remains one of the top companies in the U.S., having achieved high scores in other categories. We recommend reaching out to United Tile Company directly for more information.
Production time
0
No Data
Production time
We did not receive production time information from United Tile Company.
Unfortunately, United Tile Company did not provide information about project completion time as part of our mystery shopper research. We were either unable to reach the company or did not receive an answer to our inquiry.
Important:
The lack of data on production time affects the company’s ranking position. However, United Tile Company remains one of the top companies in the U.S., having achieved high results in other criteria. We recommend contacting United Tile Company directly to clarify timelines and project conditions.
Deposit Level
0
No Data
Deposit Level
We did not receive deposit information from United Tile Company.
Unfortunately, United Tile Company did not provide information about their deposit requirements as part of our mystery shopper research. This does not exclude them from our ranking, as they have been recognized for their excellence in other criteria.
Quote Time
0
No Data
Quote Time
We did not receive quote preparation data from United Tile Company.
Unfortunately, United Tile Company did not provide information about quote preparation times as part of our mystery shopper research. This may be due to internal processes or other circumstances that prevented a response.
Important:
The lack of data on quote preparation time affects the company’s ranking position. However, United Tile Company remains one of the top companies in the U.S., having achieved high results in other criteria. We recommend contacting United Tile Company directly to clarify timelines and conditions.
Affordability
0
No Data
Affordability
We did not receive pricing information from United Tile Company.
Unfortunately, United Tile Company did not provide pricing details for products made from Calacatta Idilio quartz and Carrara Morro quartz as part of our mystery shopper research. This may be due to specific business processes or other factors.
Important:
This does not impact the excellent reputation of United Tile Company, which is recognized in our rankings for other parameters. We recommend reaching out to United Tile Company directly to obtain pricing details and further information.
Company services
Kitchen
To order
Bathroom
To order
Outdoors
To order
Commercial
To order
Fireplaces
To order
Sill rail
To order
Additional benefits of United Tile Company
Delivery
In-store pickup
Wheelchair accessible entrance
Wheelchair accessible parking lot
Service guarantee
Credit cards
Debit cards
NFC mobile payments
In store shopping
In store pickup
Flooring store
Reviews about United Tile Company
All (15)
Google (10)
Facebook (5)
Source:Google
Cindy Smith
Date: 2018-08-23 14:24:37
If you want professional tile or granite installed, this is the place to go! Donna helped coordinate colors of tile, decorative glass, grout, and granite. She met me at the Bossier location and helped me until I found the piece of granite I LOVE that would blend with the tile my husband chose! Andrew at the Bossier location was also very helpful and nice. Brian would assist me if Donna was unavailable. Everyone is extremely friendly and helpful (the nice man that came to measure, the two gentlemen that came to make the template, Lorenzo, the supervisor, Daniel Norman, (helped with changes to the bill because of changes I made) and the installers. The tile installers, Martin & Roberto are truly experts at their job. Martin is a perfectionist and professional tile installer and I could not be more pleased with my shower and floor. Leo installed my granite and made sure I was 100% happy before he left. I would give more than 5 stars if I could. I recommend United Tile 100%.
Read more
Source:Google
Jake Dean
Date: 2024-03-27 15:15:13
if u have issues call the manager as he resolved my only issues
Read more
Source:Google
Mama C
Date: 2020-11-15 13:54:33
Went in on Friday 11/13 the sales lady was very rude. I wanted to find some accent tiles that I could use in my remodel. She picked up one board of examples set it on the counter. When I asked her to write down the name of the those tiles, I was informed “you can take a picture”. I walked toward the back when some tiles caught my eye, she went to her desk, I had to call her back over there. It was very apparent I was not important or impressive enough for her to take time with. The last think she said to me is “here is ——-card I will be on vacation next week”. I will NEVER go back there. When I told my GC where I went he said “I cannot stand them, I do not do business with them”
Read more
Source:Google
Gina Yearwood
Date: 2023-04-25 19:36:52
I do not recommend doing any business with this company. I had a very bad experience with them on a kitchen remodel. Their workers damaged a new countertop. We complained, never got anywhere, finally a worker came to "repair" the damage - it looked just as horrible. After a month of not hearing from them, I called and asked to speak to the owner and all of a sudden the man we had been working with called me back - blaming the damage on us or other workers in the house. All in all, it was a terrible experience - Do not use them!
Read more
Source:Google
Jake Dean
Date: 2024-03-27 15:14:02
if you have issues call the manager as he resolved my only issues i had
Read more
Source:Google
Robin McCalister
Date: 2023-11-10 02:38:49
Would not recommend. In august my husband and I went through the store a picked out the countertops we wanted in our new build. After one month of not hearing back, I stopped by the store in September and walking though the pieces we picked had tags with our name. Brian was not there, emailed him and still no answers. It’s now November and when I called to talk to the manager, they no longer have the pieces we picked out. Such a waste of time and now having to start over! I’ve had people try to warn me about this same problem others experienced.
Read more
Source:Google
Christopher Nash
Date: 2023-10-14 21:36:01
Recently we had our master bathroom remodel and the entire house tiled.
We worked with Anthony for tile selection and grout. He is very knowledgeable.
During the work we had Lorenzo as our project manager. He was very communicative and checked in regularly with us.
We visited the other major tile companies in the area and by far this was the best price for the entire job, shower glass included.
They also took care of moving the large furniture pieces as the job progressed.
If you in the market for tile work definitely stop by United tile.
Read more
Source:Google
Joe Hammersla
Date: 2018-11-20 18:55:07
United Tile was hired by my builder, DSLD to install carpet and tile in my home. In October my carpet was damaged and needed repaired. My carpet has since been discontinued. I contacted United Tile in early November and was going to use my master closet carpet for the repair and put new carpet in the closet. Was told they would do this the week of Thanksgiving. I called the week before and left a message to find out the cost. Still no returned call the week of Thanksgiving. Contacting my builder to let them know that the company they hired does not seem to care about repeat customers.
Read more
Source:Google
T Bailey
Date: 2016-11-08 17:59:42
I would recommend United Tile for any tile/ floor/ counter work needed. We had damage to our home after one of the floods and Donna, Jeff, Jason and their crews were great to work with. Donna did an awesome job at design and the work was done for the price quoted with no complications. We also had them help with our son's new home and the work was great there also.
Read more
Source:Google
ely mcevers
Date: 2021-11-16 11:54:52
I take it all back after meeting and working with some corrupted individuals within that company as soon realized that this is a company and a brand that nobody not even myself should trust I hope you find this helpful
Read more
Source:Facebook
Carol Moffat Richey
recommends
Congrats on new place--couldn't be better!
Read more
Source:Facebook
Tina Willis
doesnt_recommend
Stopped by last Saturday to order some tile and hardware for my kitchen cabinets. Customer service was horrible. Pulled out a few samples and that was all and when someone else walked in she never came back to check on me. I just ended up leaving. She was rude. Not going back there
Read more
Source:Facebook
Emily Parker Johnston
doesnt_recommend
Even though I have purchased my tile through this company the customer service is terrible!! I will never use them again.
Read more
Source:Facebook
Lea Ann Bechtol
doesnt_recommend
I’ve called multiple times for warranty work. I was given a day and the installers never showed up or call to reschedule. I called to find out what was going on and was told I would receive a phone call right back. Hasn’t happened. I am quite disappointed and would suggest people to finder another vendor.
EDIT:I now find out that they never ordered the cabinets even though this date has been scheduled since the beginning of October.
Read more
Source:Facebook
Blair Bryson
doesnt_recommend
I would not use them again, or recommend them. I did not feel that all subs sent to lay the tile were experienced enough. We still have gaps in some of our mosaics that most people might not notice, but I do. We were also told our marble floor had been sealed. A specialist confirmed that it had not. Some of our issues were fixed after I postponed paying them. Others I just had to live with because I didn't want to fight them anymore. I have waited some time since our build was completed in 2016, to clear my head and let the experience settle, but my feelings are still the same. I spoke to a friend the other day that used them for a more recent remodel, and she experienced similar issues.
Read more
Source:
FAQ About United Tile Company — Based on Independent Research
What materials can I order a countertop from United Tile Company?
During our independent research, we found that United Tile Company offers countertop fabrication using most of the popular types of natural and engineered stone available in the US. The most commonly used materials include engineered quartz, marble, granite, quartzite, soapstone, and onyx — these are the materials most frequently chosen by United Tile Company’s clients in Shreveport, LA for kitchens, bathrooms, outdoor areas, and commercial spaces in 2025.
If a client requires a less common material, the desired stone is ordered from a supplier, allowing the project to meet the customer’s specific requirements. This approach enables the company to complete both standard and unique designer projects.
What types of spaces does United Tile Company fabricate countertops for?
According to our research, the company fabricates stone countertops for both residential and commercial spaces. The most in-demand options are, of course, kitchen countertops in private homes, bathroom vanities, as well as outdoor kitchens and BBQ areas. In addition to that, the company manufactures countertops for commercial spaces such as offices, retail stores, hotels, restaurants, and even medical facilities.
Thanks to its experience, United Tile Company is ready to fabricate and install stone countertops in virtually any residential or commercial space — even if the specific type of room wasn't mentioned among the most common ones.
What shapes of kitchen countertops does United Tile Company fabricate?
Our rating analysts thoroughly reviewed the portfolio of completed projects by United Tile Company, which features various types and shapes of stone kitchen countertops fabricated by the company. Among the completed projects are classic straight countertops, L-shaped and U-shaped corner configurations, kitchen islands, and countertops with a breakfast bar.
The examples we studied confirm that the company is capable of fabricating and installing countertops in virtually any shape — tailored to the kitchen layout, design objectives, and customer preferences.
What countertop design styles does United Tile Company most often implement in Shreveport, LA?
Our research has shown that the company works with the most popular stone countertop styles in the U.S., including modern, traditional, transitional, minimalist, industrial, farmhouse, luxury, and coastal. These styles are currently in high demand among clients across the country.
Our analysts reviewed the company’s portfolio and customer feedback and confirmed that United Tile Company successfully handles a wide range of design tasks — from clean, minimalist solutions to luxurious interior compositions featuring expressive stone textures.
What is the service area of United Tile Company?
The company’s office is located at 777 Benton Kelly Dr Suite 200, Shreveport, LA 71106, but its work is not limited to just the city of Shreveport, LA. Like many participants in our rating, the company accepts orders, provides on-site measurements, and installs stone countertops within a radius of up to 50 miles from its main location — including neighboring cities, suburbs, and residential communities.
If you’d like to confirm whether your location is covered, simply contact the company through our website: submit a request, give them a call, or send a message directly via messenger.
What types of clients does United Tile Company work with?
Like many participants in our rating, United Tile Company works with a wide range of clients — from private homeowners to professionals in the construction industry. Their clients include families planning a kitchen or bathroom renovation, contractors, developers, and owners of cafés, restaurants, hotels, and other commercial properties where stone countertops are needed.
For interior designers and contractors, United Tile Company often offers special partnership terms — such as discounts or priority fabrication timelines. To confirm the details, we recommend contacting the company through our website using any convenient method.
Does United Tile Company have its own countertop fabrication facility?
As part of our independent research, we attempted to determine whether United Tile Company has its own natural stone countertop fabrication facility. Our analyst contacted the company as a mystery shopper, but unfortunately, we were unable to obtain a clear answer — the calls and messages either went unanswered or did not provide the necessary information.
The absence of confirmed data about fabrication should not be seen as a negative sign. In our experience, it is not uncommon for companies to miss some incoming inquiries or choose not to disclose such details during initial contact.
Does United Tile Company offer any discounts on countertop fabrication in Shreveport, LA?
Unfortunately, during our independent research, we were unable to reach representatives of United Tile Company to clarify information about possible discounts. The company did not respond to calls or messages sent by our mystery shopper. However, in our experience, most companies featured in our rating are open to discussing personalized terms.
We recommend checking the details directly: submit a request, call, or message the company through our website — and be sure to ask about any available discounts. In many cases, contractors are willing to discuss individual terms.
What is the price category of United Tile Company in Shreveport, LA?
Unfortunately, as part of our independent research, we were unable to obtain pricing information from United Tile Company. Our mystery shopper attempted to contact company representatives to request a quote for the fabrication and installation of a stone countertop measuring 83.4 square feet. However, they were either unable to reach anyone by phone, or never received the promised estimate after the initial conversation.
We want to emphasize that the lack of response or data does not necessarily reflect the quality of the company's work. In our experience, some contractors are simply unable to respond to all inquiries in time or prefer to discuss pricing only in person. To get accurate and up-to-date pricing for your project, we recommend reaching out to the company directly through our website — submit a request, call, or message them — and ask for a personalized quote.
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from United Tile Company?
Yes, according to our research, United Tile Company offers free consultations and project estimates — this is standard practice across the industry. Like most contractors in our ranking, the company provides free on-site measurements, advises on material selection and configuration, and prepares a detailed quote for the fabrication and installation of your stone countertop.
To receive a consultation and a free estimate for your new countertop, submit a request on our website, call the company, or send a message via messenger.
What is the fabrication and installation timeline for a countertop at United Tile Company?
Unfortunately, as part of our independent research, we were unable to obtain information about the turnaround time for countertop fabrication and installation from United Tile Company in Shreveport, LA. Acting as a mystery shopper, our analyst attempted to contact company representatives to clarify the timeframe for a standard 83.4 sq. ft. countertop project — however, either the calls and messages went unanswered, or the staff were unable or unwilling to provide an estimated completion time. It’s important to note that situations like this are not uncommon: contractors may be overwhelmed with work, prefer to discuss project details in person, or choose not to disclose information during the initial contact.
To get up-to-date information about the turnaround time for your project, we recommend reaching out to the company directly through our website — submit a request, call, or send a message via messenger to receive a personalized estimate and confirm the actual timeframe.
How long does it take United Tile Company to prepare a quote for countertop fabrication and installation?
Unfortunately, in the course of our mystery shopper research, we were unable to obtain information about the quote preparation time from United Tile Company in Shreveport, LA. Our analyst may not have been able to reach a company representative, or the quote was never provided after initial contact. As a result, we are unable to objectively evaluate the company’s quote turnaround speed. This situation is rare and usually related to temporary workload or internal processing specifics. It does not necessarily indicate a low level of service — it simply means that we didn’t receive a response within the research timeframe.
To get up-to-date information, we recommend contacting the company directly through our website — submit a request, call, or message them to receive a personalized quote and clarify current pricing.
Does United Tile Company offer cutouts for sinks, cooktops, or other elements?
Yes, like most professional contractors in the market, United Tile Company performs cutouts and countertop preparation for various components — both standard and modern. According to our findings, these services are typically included in the overall project estimate. The standard scope usually covers cutouts for sinks (undermount, drop-in, or farmhouse) and holes for faucets or other plumbing fixtures. Additional cutouts — such as for cooktops, hidden or pop-up outlets, built-in wireless chargers, or other accessories — are discussed individually at the project planning and estimating stage.
It’s important to note that while the cutouts and countertop preparation are usually performed by the company, the installation of electrical and plumbing fixtures (such as faucets, outlets, or appliances) may not be included in their scope of work and could require licensed professionals. We recommend clarifying this point when placing your order.
To avoid misunderstandings, ask for a detailed estimate with a breakdown of all services: cutout pricing, installation, and any add-on options. This will ensure project transparency and help you clearly understand what you're paying for.
What guarantees does United Tile Company provide for its work?
According to our information and industry practice, United Tile Company, like most participants in the ranking, provides a workmanship warranty valid for 1 year from the date of countertop installation. This period is usually specified in the contract. We do not rule out that the company may have extended warranty terms (2 years or more), however, during our research, we did not receive confirmed data from the contractor regarding the duration and scope of its warranty.
The contractor’s warranty covers defects in fabrication and installation, such as uneven or separating seams, leveling and fastening issues, detachment or sagging of an undermount sink, flaws in edge finishing and cutouts, premature failure of seam materials, and cutouts that do not match the approved design. Warranty coverage does not include damage from use (thermal shock/burn marks from hot cookware, chips or cracks caused by impacts), stains and acid etching (for marble), wear due to insufficient maintenance or lack of sealing, natural characteristics of stone (veins, micro-pores, variations in shade/pattern within tolerances), shifts caused by base deformation, or any modifications performed by third parties.
The material warranty is provided by the manufacturer or the official stone supplier. Engineered quartz brands often offer a limited “lifetime” warranty for residential properties (subject to registration and compliance with care guidelines). For sintered surfaces, typical warranty periods range from 10 to 25 years. Natural stone usually does not come with a factory warranty — its quality of fabrication and installation is covered by the contractor’s warranty. The term and scope of the warranty depend on the project and materials — contact United Tile Company in any convenient way on this page to get the current terms.
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on United Tile Company. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources.
If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
777 Benton Kelly Dr Suite 200, Shreveport, LA 71106
Congratulations! You’re on the right track
United Tile Company is a trusted participant in our ranking, known for its exceptional quality of work and outstanding service.
Contact them today in the way most convenient for you to get a free estimate for your project.
We’d appreciate it if you let United Tile Company know that you found them through the National Ranking Countertops Contractors!