About Stone World Knoxville — Ranked №3 Countertop Fabricator and Installer in Knoxville, TN
76.04
total score
The main rating value calculated from more than 30 indicators.
Exact value: 76.037793 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Stone World Knoxville, founded in 1994, ranked number 3 in Knoxville, TN in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Stone World Knoxville among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Stone World Knoxville: Total Score & Key Ratings
The Total Score of 76.04 out of 100 achieved by Stone World Knoxville in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Stone World Knoxville has a rating of 4.5 out of 5 — and our team’s Mystery Shopper Score, which stands at 4.26 out of 5.
You can read detailed information and evaluations from our independent research of Stone World Knoxville’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Stone World Knoxville directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Stone World Knoxville
Stone World Knoxville has been making as commercial countertop installation as residential installation for 14 years. Experienced workers install countertops from quartz, granite, solid surface or recycled glass. The company has an access to the best importers of natural materials. Customers will be able to choose any shape and size for the future countertop. And a team of experienced designers will advise what will be the best variant in your kitchen, bathroom or office. You can also order fireplace surrounds, vanity tops, shower enclosure and floors. Stone World Knoxville is one of the largest stone fabricators in Tennessee.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
More info
Customer Feedback Score
4.5
The weighted average of all reviews from Google, Yelp, Facebook, and CoCo, factoring in the number of reviews for each source.
reviews: 84
Google
4.5
reviews: 47
YELP
n/a
reviews: n/a
Facebook
4.6
reviews: 37
CoCo
n/a
reviews: n/a
Mystery Shopper Report
4.3
The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 4.263628 out of 5.
criteria: 10
Staff friendliness
5
Excellent
Staff friendliness
We rate the staff friendliness of Stone World Knoxville as Excellent.
Our mystery shopper research revealed that the staff at Stone World Knoxville provided sincere, friendly, and attentive communication, leaving a positive impression of the company. This evaluation confidently places them in the Excellent category.
Important:
Our rating is based on the personal experience of our mystery shopper with Stone World Knoxville’s staff. This rating may vary for other clients depending on the specific staff member or situation. We recommend contacting Stone World Knoxville directly to better understand their approach to customer service.
Staff Expertise
5
Excellent
Staff Expertise
We rate the staff expertise of Stone World Knoxville as Excellent.
The staff member from Stone World Knoxville who spoke with our professional mystery shopper provided the most complete and accurate answers to all questions, demonstrating a thorough understanding of the product or service. According to our mystery shopper, the staff member also showed a readiness to offer helpful recommendations and displayed a high level of professional expertise. This evaluation places them in the Excellent category.
Important:
This rating reflects the professionalism of the specific staff member who interacted with our mystery shopper. The expertise of other staff members at Stone World Knoxville may vary. We recommend contacting the company directly for more comprehensive information.
Company Age
5
Legacy
Company Age
Stone World Knoxville is a legacy company, established in 1994.
According to our research, Stone World Knoxville has been in business since 1994, placing it in the Legacy category. Companies with such a long history demonstrate deep industry expertise and a strong commitment to delivering high-quality services, making them among the most reliable in the field.
Important:
This information is based on data collected by our mystery shopper. We recommend contacting Stone World Knoxville directly to confirm the details.
Own Office
5
Has Office
Own Office
We note that Stone World Knoxville has a dedicated office.
Our research revealed that Stone World Knoxville operates from a dedicated office. This demonstrates the company’s serious approach to business and provides added convenience for customers. Having an office is often perceived as a sign of professionalism and stability.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting Stone World Knoxville directly to confirm the latest details.
Own Production
5
Has Prod
Own Production
We note that Stone World Knoxville has its own production facility.
Our research revealed that Stone World Knoxville operates its own production facility. This allows the company to maintain full control over the quality and timeline of their products while responding efficiently to client requests. Having in-house production is often seen as a sign of reliability and high professionalism.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting Stone World Knoxville directly to confirm the accuracy of this data.
Veterans Discount
5
Yes
Veterans Discount
Stone World Knoxville offers discounts for veterans.
Our research revealed that Stone World Knoxville provides special discounts for veterans. This demonstrates the company’s commitment to supporting veterans and its dedication to serving this group of customers.
Important:
This information was obtained as part of our mystery shopper research. We recommend contacting Stone World Knoxville directly to confirm the accuracy of this data.
Production time
1.4
Very Slow
Production time
We rate the production time of Stone World Knoxville as Very Slow.
Our research revealed that Stone World Knoxville quoted a project completion time of 28 days, which significantly exceeds the market average. This delay may be due to a lack of materials in stock and long delivery times. We recommend confirming all details and timelines with Stone World Knoxville before starting a project.
Important:
Our evaluation is based on information provided by Stone World Knoxville during our mystery shopper research. The timeframes quoted to our mystery shopper may differ for other clients depending on the complexity of the project and the company’s current workload. We recommend confirming details and timelines directly with Stone World Knoxville.
Deposit Level
3
Standard
Deposit Level
We rate the deposit level of Stone World Knoxville as Standard.
Stone World Knoxville requested a deposit of 50%, which aligns with the industry standard. This deposit level strikes a balance between the client’s commitment and the contractor’s confidence in starting the project.
Important:
Our evaluation is based on data collected through our mystery shopper research. The terms offered to our mystery shopper by Stone World Knoxville may vary for other customers depending on the situation. We recommend confirming the details and obtaining a formal proposal directly from Stone World Knoxville.
Quote Time
5
Very Fast
Quote Time
We rate the quote preparation speed of Stone World Knoxville as Very Fast.
Our mystery shopper research revealed that Stone World Knoxville prepared a quote at the fastest possible speed. This performance places them in the Very Fast category. Stone World Knoxville is an excellent choice for clients who value promptness.
Important:
Our evaluation is based on data collected through mystery shopper research. The quote preparation time experienced by our mystery shopper may differ for other clients depending on the company’s workload and project specifics. We recommend confirming details and timelines directly with Stone World Knoxville.
Affordability
4.5
Low
Affordability
We rate the price level of Stone World Knoxville as Low.
Our mystery shopper research revealed that Stone World Knoxville offers one of the most affordable pricing options in the city. For the requested item made from Calacatta Idilio quartz, the company quoted a price of $85.19 per square foot, while for Carrara Morro quartz, the price was $80.22. These prices fall into the Low category, making Stone World Knoxville an excellent choice for budget-conscious customers.
The total price for the finished and installed product measuring 83.4 square feet was $7105 for Calacatta Idilio quartz and $6690 for Carrara Morro quartz.
Important:
Our evaluation is based on data collected through mystery shopper research. The terms offered to our mystery shopper may vary for other customers depending on the situation. We recommend confirming the details and obtaining an updated quote directly from Stone World Knoxville.
Company services
Kitchen
To order
Bathroom
To order
Outdoors
To order
Commercial
To order
Fireplaces
To order
Sill rail
To order
Additional benefits of Stone World Knoxville
Onsite services
Wheelchair accessible entrance
Wheelchair accessible parking lot
Granite supplier
Countertop store
Marble supplier
Reviews about Stone World Knoxville
All (14)
Google (11)
Facebook (3)
Source:Google
Frank Douglas
Date: 2024-08-31 15:13:30
Stone World Knoxville did all the Stone and Porcelain tops in our new home on the river. Selection and Service was simply the best!
Fantastic workmanship and quality installation. We cannot recommend them enough.
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Source:Google
monika mazurek
Date: 2024-02-03 00:16:01
Top notch experience. Smooth process from taking measurements to installing countertops. Competitive prices! I highly recommend Stone World Knoxville.
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Source:Google
Steve C
Date: 2024-02-07 17:12:44
I've been trying very hard to work with Stone World. We are building a house and need 140SF of granite. We chose a primary granite, got the quotes and decided on a primary granite based on the quote. We went back in to choose a slab and we needed a quote on secondary granite. At this point, we are ready to place the order and select a slab. We were event ready to go to Triton to pick a specific slab, but were told by Riana to just browse what's in the parking lot on our own instead.
While my rep is Robyn, she is now supposedly on maternity leave for the last several months. But, while she's on "maternity leave" she is still "sort of" working and refuses to let anyone else help her clients. She hasn't been in touch with me at all, and has given us quotes that are not in line with our needs because she has not spoken to me. In the store, Riana tries to be helpful but Robyn is a roadblock. To the point that Riana is hesitant to even talk with people in the showroom without Robyn's permission.
And, now, the quote she gave us 2 months ago has increased in price by over $10 PSF, about 20% - supposedly because Fantasy Brown marble has gone from being very plentiful to now being "rare" and more expensive. I don't believe it and that doesnt align with what others have told us. Robyn also said the price was only good if we had already selected a slab from Triton, not for the stuff they have in stock. I don't believe that either for numerous reasons. This is essentially a bait and switch and I won't work with people who lie to me. I've also heard from my builder that Stone World chose not to follow his specific instructions and ended up parking trucks on new sod - ruining it and tracking mud through the new home. He's just as happy to work with someone else.
Sorry, I do believe the service is good and you would do a quality installation. But, the difficulty in working with you and the lack of communication combined with a lack of understanding and apparent interest in our project we are now looking elsewhere. I could end up paying more, but I won't deal with a company that doesn't respect me.
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Source:Google
Betsy Allison
Date: 2019-07-08 22:03:53
Stoneworld did a great job on the granite for my newly remodeled kitchen. Riana was very helpful during the granite selection, and continued to answer any and all questions during the process. The installers were efficient, professional, and left everything clean when they left. I would highly recommend Stoneworld!!
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Source:Google
Kelsey Brumett
Date: 2024-01-10 15:56:21
Wonderful experience with Stone World. Not only do they have a great selection of stone, but also very prompt, courteous and professional. Would definitely use them for our next project and refer them to others as well. Thank you for a great experience.
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Source:Google
MrLewis 0
Date: 2024-09-12 23:53:23
They were competitively priced with other companies in Knoxville, material arrived in a timely manner. We had an issue with some damage, which they had a technician tried to blend in, but we ended up coming to an agreement that satisfied both parties. The installers did a decent job, but I had to redo a couple small details. Overall I would do business with them again.
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Source:Google
Andrew Kittle
Date: 2024-08-08 18:39:32
I personally purchased counter tops from Stone World for our large kitchen and 5 bathrooms. They had to be removed and replaced because the builder mismeasured. I was not informed of any of this as the customer. The builder and stone world talked behind my back, and decided to cut the counter tops right down the middle and not even seam them cleanly. I paid for new solid counters and got a terrible product. I spoke with Louwrens from Stone world he informed me of the details and refuses to put them in writing, that's because he doesn't want to lose potential business with this builder. This company lacks integrity and had disappointed me as a customer.
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Source:Google
Sharon Wilhoite
Date: 2017-06-10 00:30:02
I love my new kitchen. If you are looking to make a great investment in your home, let Superior Stone replace your counters in your home. You won't regret it!
Read more
Source:Google
James Buttrick
Date: 2023-08-19 01:21:59
Riana and staff was great to work with! Service after the sale was fantastic! We had one spot in our Island and it was replaced with out question! The Quartz is beautiful and completes our new kitchen! Thank you team Stone World!
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Source:Google
Bill Law
Date: 2023-12-12 12:52:41
My wife and I used Stoneworld for a new granite bathroom countertop prior to putting our house on the market. Their staff was very courteous, efficient and professional, and we were well pleased. We subsequently moved into a new home 5 months later that already had a large stone top on an island, but needed 2 holes drilled for a soap dispenser and pushbutton disposal switch. I contacted Louwrens and Riana, who actually sent their staff out THAT DAY to provide this service and didn't even request any payment!
What a refreshing change from big-box stores with impersonal service! These are good people who treat their customers well and deserve our enthusiastic support.
Bill 12/2023
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Source:Google
Mark Ashmeade
Date: 2019-05-06 15:57:48
Can't recommend StoneWorld enough. They did a fantastic job of the beautiful granite in our new house. Timely, professional, nothing but praise for Stone World. Great looking result for a very reasonable price.
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Source:Facebook
Chris Branch
recommends
I can’t thank Stone World enough for such an amazing job. I am so pleased with how the kitchen and Vanities turned out.
Hester did such a beautiful Job on designing the kitchen and Stone World on choosing the right slab to match. The Stone World team was very professional and a pleasure to work with. I still can’t find any lines on the cuts made during fabrication?
Can’t wait to entertain and show off my new addition..
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Source:Facebook
Jessica Giglione Wolstenholm
recommends
Stone World did both our kitchen and bathroom granite and both times we had the most wonderful experience with them. Their sales and installation teams were so helpful, kind, timely, and reliable. Our counters look beautiful!! I highly recommend Stone World!
Read more
Source:Facebook
Rachel Teague
doesnt_recommend
Quoted Stone World with Costco Membership.
Sales rep sent me pricing on countertops then called to tell me she couldn’t sale me that brand because I was a Costco customer. The brand they can sale with Costco was more expensive than what she had quoted me. The store refused to sale me the less expensive countertops. My husband spoke to management and they refuse to let us order the cheaper product. Do yourself a favor and go somewhere else that stands behind their mistakes. The customer shouldn’t suffer for a employee who made a mistake.
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Source:
FAQ About Stone World Knoxville — Based on Independent Research
What materials can I order a countertop from Stone World Knoxville?
During our independent research, we found that Stone World Knoxville offers countertop fabrication using most of the popular types of natural and engineered stone available in the US. The most commonly used materials include engineered quartz, marble, granite, quartzite, soapstone, and onyx — these are the materials most frequently chosen by Stone World Knoxville’s clients in Knoxville, TN for kitchens, bathrooms, outdoor areas, and commercial spaces in 2025.
If a client requires a less common material, the desired stone is ordered from a supplier, allowing the project to meet the customer’s specific requirements. This approach enables the company to complete both standard and unique designer projects.
What types of spaces does Stone World Knoxville fabricate countertops for?
According to our research, the company fabricates stone countertops for both residential and commercial spaces. The most in-demand options are, of course, kitchen countertops in private homes, bathroom vanities, as well as outdoor kitchens and BBQ areas. In addition to that, the company manufactures countertops for commercial spaces such as offices, retail stores, hotels, restaurants, and even medical facilities.
Thanks to its experience, Stone World Knoxville is ready to fabricate and install stone countertops in virtually any residential or commercial space — even if the specific type of room wasn't mentioned among the most common ones.
What shapes of kitchen countertops does Stone World Knoxville fabricate?
Our rating analysts thoroughly reviewed the portfolio of completed projects by Stone World Knoxville, which features various types and shapes of stone kitchen countertops fabricated by the company. Among the completed projects are classic straight countertops, L-shaped and U-shaped corner configurations, kitchen islands, and countertops with a breakfast bar.
The examples we studied confirm that the company is capable of fabricating and installing countertops in virtually any shape — tailored to the kitchen layout, design objectives, and customer preferences.
What countertop design styles does Stone World Knoxville most often implement in Knoxville, TN?
Our research has shown that the company works with the most popular stone countertop styles in the U.S., including modern, traditional, transitional, minimalist, industrial, farmhouse, luxury, and coastal. These styles are currently in high demand among clients across the country.
Our analysts reviewed the company’s portfolio and customer feedback and confirmed that Stone World Knoxville successfully handles a wide range of design tasks — from clean, minimalist solutions to luxurious interior compositions featuring expressive stone textures.
What is the service area of Stone World Knoxville?
The company’s office is located at 8865 Kingston Pike, Knoxville, TN 37923, but its work is not limited to just the city of Knoxville, TN. Like many participants in our rating, the company accepts orders, provides on-site measurements, and installs stone countertops within a radius of up to 50 miles from its main location — including neighboring cities, suburbs, and residential communities.
If you’d like to confirm whether your location is covered, simply contact the company through our website: submit a request, give them a call, or send a message directly via messenger.
What types of clients does Stone World Knoxville work with?
Like many participants in our rating, Stone World Knoxville works with a wide range of clients — from private homeowners to professionals in the construction industry. Their clients include families planning a kitchen or bathroom renovation, contractors, developers, and owners of cafés, restaurants, hotels, and other commercial properties where stone countertops are needed.
For interior designers and contractors, Stone World Knoxville often offers special partnership terms — such as discounts or priority fabrication timelines. To confirm the details, we recommend contacting the company through our website using any convenient method.
Does Stone World Knoxville have its own countertop fabrication facility?
As part of our independent research, we attempted to determine whether Stone World Knoxville has its own natural stone countertop fabrication facility. Our analyst contacted the company as a mystery shopper, but unfortunately, we were unable to obtain a clear answer — the calls and messages either went unanswered or did not provide the necessary information.
The absence of confirmed data about fabrication should not be seen as a negative sign. In our experience, it is not uncommon for companies to miss some incoming inquiries or choose not to disclose such details during initial contact.
Does Stone World Knoxville offer any discounts on countertop fabrication in Knoxville, TN?
Yes, based on the results of our research, Stone World Knoxville offers discounts for veterans — this information was confirmed by a company representative during a conversation with our mystery shopper. We believe this isn’t the only discount available: like most participants in our rating, the company may offer personalized terms — especially during national holidays, seasonal promotions, or for large-scale projects.
We recommend confirming the details directly: submit a request, call, or message the company through our website — and don’t forget to ask about current discounts. In many cases, contractors are open to discussing individual terms.
What is the price category of Stone World Knoxville in Knoxville, TN?
According to the assessment of our independent rating, Stone World Knoxville in Knoxville, TN falls into the category of contractors with an affordable price level. This conclusion was based on our independent mystery shopper research: our analysts contacted a company representative and requested a price estimate for the fabrication and installation of a countertop measuring 83.4 square feet (excluding old countertop removal), using two popular materials — Calacatta Idilio quartz and Carrara Morro quartz.
Based on the estimate received, the cost of the project using Calacatta Idilio quartz amounted to $7105$ at a rate of $85.19$ per sq. ft., and the cost using Carrara Morro quartz was $6690$ at a rate of $80.22$ per sq. ft. These prices turned out to be among the lowest of all companies in Knoxville, TN, which allowed us to categorize Stone World Knoxville as a contractor in the affordable pricing segment.
Please note that the data provided reflects the result of a specific request within the framework of our research and may differ for your particular project. We recommend contacting the company directly through our website — submit a request, call, or send a message — to get a personalized quote and confirm current pricing.
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Stone World Knoxville?
Yes, according to our research, Stone World Knoxville offers free consultations and project estimates — this is standard practice across the industry. Like most contractors in our ranking, the company provides free on-site measurements, advises on material selection and configuration, and prepares a detailed quote for the fabrication and installation of your stone countertop.
To receive a consultation and a free estimate for your new countertop, submit a request on our website, call the company, or send a message via messenger.
What is the fabrication and installation timeline for a countertop at Stone World Knoxville?
According to the results of our independent research, Stone World Knoxville from Knoxville, TN quoted a turnaround time of 28 business days for the fabrication and installation of a stone countertop. Acting as a mystery shopper, our analyst contacted the company with a request to produce and install a 83.4 sq. ft. stone countertop. A company representative stated that the project could be fully completed in 28 business days, which allowed us to classify the company as one with a long turnaround time.
It’s important to note that the timeframe provided to our mystery shopper may differ from what you’ll be quoted, as turnaround time depends on many factors — including the complexity of the project, the material selected, and the company’s current workload. We recommend confirming the actual timeframe directly by submitting a request, calling, or messaging the contractor through our website.
How long does it take Stone World Knoxville to prepare a quote for countertop fabrication and installation?
According to our research, Stone World Knoxville in Knoxville, TN prepared the project estimate within 28 days. After a phone conversation, our mystery shopper sent a quote request to the company representative, based on a completed 83.4-square-foot countertop project, and received a detailed estimate for the fabrication and installation. This turnaround time allowed us to classify the company in the category with a very slow quote preparation speed.
Please note that estimate preparation times may vary depending on the company’s current workload, the complexity of your project, and the selected material. We recommend submitting a request, calling, or messaging the company through our website to receive a personalized quote and clarify the current turnaround time.
Does Stone World Knoxville offer cutouts for sinks, cooktops, or other elements?
Yes, like most professional contractors in the market, Stone World Knoxville performs cutouts and countertop preparation for various components — both standard and modern. According to our findings, these services are typically included in the overall project estimate. The standard scope usually covers cutouts for sinks (undermount, drop-in, or farmhouse) and holes for faucets or other plumbing fixtures. Additional cutouts — such as for cooktops, hidden or pop-up outlets, built-in wireless chargers, or other accessories — are discussed individually at the project planning and estimating stage.
It’s important to note that while the cutouts and countertop preparation are usually performed by the company, the installation of electrical and plumbing fixtures (such as faucets, outlets, or appliances) may not be included in their scope of work and could require licensed professionals. We recommend clarifying this point when placing your order.
To avoid misunderstandings, ask for a detailed estimate with a breakdown of all services: cutout pricing, installation, and any add-on options. This will ensure project transparency and help you clearly understand what you're paying for.
What guarantees does Stone World Knoxville provide for its work?
According to our information and industry practice, Stone World Knoxville, like most participants in the ranking, provides a workmanship warranty valid for 1 year from the date of countertop installation. This period is usually specified in the contract. We do not rule out that the company may have extended warranty terms (2 years or more), however, during our research, we did not receive confirmed data from the contractor regarding the duration and scope of its warranty.
The contractor’s warranty covers defects in fabrication and installation, such as uneven or separating seams, leveling and fastening issues, detachment or sagging of an undermount sink, flaws in edge finishing and cutouts, premature failure of seam materials, and cutouts that do not match the approved design. Warranty coverage does not include damage from use (thermal shock/burn marks from hot cookware, chips or cracks caused by impacts), stains and acid etching (for marble), wear due to insufficient maintenance or lack of sealing, natural characteristics of stone (veins, micro-pores, variations in shade/pattern within tolerances), shifts caused by base deformation, or any modifications performed by third parties.
The material warranty is provided by the manufacturer or the official stone supplier. Engineered quartz brands often offer a limited “lifetime” warranty for residential properties (subject to registration and compliance with care guidelines). For sintered surfaces, typical warranty periods range from 10 to 25 years. Natural stone usually does not come with a factory warranty — its quality of fabrication and installation is covered by the contractor’s warranty. The term and scope of the warranty depend on the project and materials — contact Stone World Knoxville in any convenient way on this page to get the current terms.
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Stone World Knoxville. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources.
If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
Stone World Knoxville is a trusted participant in our ranking, known for its exceptional quality of work and outstanding service.
Contact them today in the way most convenient for you to get a free estimate for your project.
We’d appreciate it if you let Stone World Knoxville know that you found them through the National Ranking Countertops Contractors!