Stone World Knoxville

Source: Google

Angela Charles

Date: 2026-10-02 10:29:06

Very disappointing ending to what started as a good experience We recently completed a kitchen remodel and, at the recommendation of our general contractor, chose Stone World in Knoxville for our countertops. Initially, everything went well. They measured our space, and shortly before installation, Robin contacted us to say we would need to purchase an additional slab. I was surprised that this had not been determined from the measurements, but we trusted their expertise and agreed to purchase the additional slab so our project could be completed. During the remodel, we decided to add cabinets to our laundry room. I specifically asked Robin whether purchasing the additional slab would leave enough material for a laundry room countertop. She said yes, explaining that we would have plenty of stone left over. Based on that information, we moved forward with the laundry room as well. On installation day, they brought the remaining stone with them. We offered to have it stored safely in our garage, since we were not yet living in the home or using the garage. We were told that leaving it with us was against company policy and that Stone World needed to take the stone back and store it until we were ready for the laundry room installation. We trusted them to do so. Then, the week before the laundry room installation, Robin called with "bad news." We were told that our stone had been left outside and the sun had faded it. She offered us a different, more expensive stone at no additional cost. While I appreciated the offer, I did not want mismatched countertops. We had purchased the additional material and had allowed Stone World to take and store our remaining stone specifically because we were told that was their policy. I asked for what I believed was a reasonable solution: replace the material they had damaged with the same material and quality we originally purchased. At that point, the customer service experience changed completely. Instead of taking ownership and working toward a solution, Robin curtly told me that she would have her manager call me. For the next month, the manager and I went back and forth, with the ultimate explanation being that they could not locate the same stone. What made that particularly frustrating was that within an hour of getting off the phone with him, I located the stone myself right here in Knoxville and received a quote to complete the project. Stone World eventually provided a partial refund, but it was not enough to cover the cost of completing the work elsewhere. More importantly, the entire situation could have been handled very differently with accountability, communication, and a genuine effort to correct their mistake. Mistakes happen in construction and remodeling. I understand that. My issue is not simply that a mistake was made. My issue is how the company responded after making it. We trusted their recommendation to purchase an additional slab, trusted their statement that the remaining material could be used for our laundry room, and trusted their policy requiring them to store that material. When the stone was damaged while in their care, we were ultimately left to find a solution ourselves. They came out of the gate strong, but unfortunately failed to finish strong. Based on our experience, I cannot recommend Stone World to anyone who values accountability and customer service when something goes wrong.

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Source: Google

Pat Housley

Date: 2026-09-25 23:15:51

I cannot stress enough how very pleased I am with my countertops from Stone World!! I am building a new house so my son and I stopped by to see what they offered. Riana was extremely helpful with our trying to find the perfect sample piece to match my cabinets, backsplash and floor. I checked a couple other places but we like to support small businesses, then upon comparing prices Stone World came up $800 cheaper than another business on my vendors list to choose from. My countertops are GORGEOUS and they immediately made the house a home! I would highly recommend them to anyone with a bathroom or kitchen project!

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Source: Google

Barbara S

Date: 2026-05-16 14:29:01

Deciding on Stone World for our kitchen counter tops was an excellent choice. We did our due diligence in researching other companies; we found this company did not inflate additional fees for removal and installation etc.. Also they have their own crew who work for them directly, not third party installers. The selection, pricing and service is outstanding. We would highly recommend Stone World.

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Source: Google

MrLewis 0

Date: 2024-09-12 23:53:23

They were competitively priced with other companies in Knoxville, material arrived in a timely manner. We had an issue with some damage, which they had a technician tried to blend in, but we ended up coming to an agreement that satisfied both parties. The installers did a decent job, but I had to redo a couple small details. Overall I would do business with them again.

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Source: Google

Frank Douglas

Date: 2024-08-31 15:13:30

Stone World Knoxville did all the Stone and Porcelain tops in our new home on the river. Selection and Service was simply the best! Fantastic workmanship and quality installation. We cannot recommend them enough.

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Source: Google

Andrew Kittle

Date: 2024-08-08 18:39:32

I personally purchased counter tops from Stone World for our large kitchen and 5 bathrooms. They had to be removed and replaced because the builder mismeasured. I was not informed of any of this as the customer. The builder and stone world talked behind my back, and decided to cut the counter tops right down the middle and not even seam them cleanly. I paid for new solid counters and got a terrible product. I spoke with Louwrens from Stone world he informed me of the details and refuses to put them in writing, that's because he doesn't want to lose potential business with this builder. This company lacks integrity and had disappointed me as a customer.

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Source: Google

Steve C

Date: 2024-02-07 17:12:44

I've been trying very hard to work with Stone World. We are building a house and need 140SF of granite. We chose a primary granite, got the quotes and decided on a primary granite based on the quote. We went back in to choose a slab and we needed a quote on secondary granite. At this point, we are ready to place the order and select a slab. We were event ready to go to Triton to pick a specific slab, but were told by Riana to just browse what's in the parking lot on our own instead. While my rep is Robyn, she is now supposedly on maternity leave for the last several months. But, while she's on "maternity leave" she is still "sort of" working and refuses to let anyone else help her clients. She hasn't been in touch with me at all, and has given us quotes that are not in line with our needs because she has not spoken to me. In the store, Riana tries to be helpful but Robyn is a roadblock. To the point that Riana is hesitant to even talk with people in the showroom without Robyn's permission. And, now, the quote she gave us 2 months ago has increased in price by over $10 PSF, about 20% - supposedly because Fantasy Brown marble has gone from being very plentiful to now being "rare" and more expensive. I don't believe it and that doesnt align with what others have told us. Robyn also said the price was only good if we had already selected a slab from Triton, not for the stuff they have in stock. I don't believe that either for numerous reasons. This is essentially a bait and switch and I won't work with people who lie to me. I've also heard from my builder that Stone World chose not to follow his specific instructions and ended up parking trucks on new sod - ruining it and tracking mud through the new home. He's just as happy to work with someone else. Sorry, I do believe the service is good and you would do a quality installation. But, the difficulty in working with you and the lack of communication combined with a lack of understanding and apparent interest in our project we are now looking elsewhere. I could end up paying more, but I won't deal with a company that doesn't respect me.

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Source: Google

monika mazurek

Date: 2024-02-03 00:16:01

Top notch experience. Smooth process from taking measurements to installing countertops. Competitive prices! I highly recommend Stone World Knoxville.

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Source: Google

Kelsey Brumett

Date: 2024-01-10 15:56:21

Wonderful experience with Stone World. Not only do they have a great selection of stone, but also very prompt, courteous and professional. Would definitely use them for our next project and refer them to others as well. Thank you for a great experience.

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Source: Google

Bill Law

Date: 2023-12-12 12:52:41

My wife and I used Stoneworld for a new granite bathroom countertop prior to putting our house on the market. Their staff was very courteous, efficient and professional, and we were well pleased. We subsequently moved into a new home 5 months later that already had a large stone top on an island, but needed 2 holes drilled for a soap dispenser and pushbutton disposal switch. I contacted Louwrens and Riana, who actually sent their staff out THAT DAY to provide this service and didn't even request any payment! What a refreshing change from big-box stores with impersonal service! These are good people who treat their customers well and deserve our enthusiastic support. Bill 12/2023

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Source: Facebook

Chris Branch

I can’t thank Stone World enough for such an amazing job. I am so pleased with how the kitchen and Vanities turned out. Hester did such a beautiful Job on designing the kitchen and Stone World on choosing the right slab to match. The Stone World team was very professional and a pleasure to work with. I still can’t find any lines on the cuts made during fabrication? Can’t wait to entertain and show off my new addition..

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Source: Facebook

Jessica Giglione Wolstenholm

Stone World did both our kitchen and bathroom granite and both times we had the most wonderful experience with them. Their sales and installation teams were so helpful, kind, timely, and reliable. Our counters look beautiful!! I highly recommend Stone World!

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Source: Facebook

Rachel Teague

Quoted Stone World with Costco Membership. Sales rep sent me pricing on countertops then called to tell me she couldn’t sale me that brand because I was a Costco customer. The brand they can sale with Costco was more expensive than what she had quoted me. The store refused to sale me the less expensive countertops. My husband spoke to management and they refuse to let us order the cheaper product. Do yourself a favor and go somewhere else that stands behind their mistakes. The customer shouldn’t suffer for a employee who made a mistake.

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Source: Facebook

Erin Comer

We are so happy with how well our counters look! Great customer service and great work!

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Source: Yelp

Libby

Date: 2026-02-21 22:08:46

Albert really came through for us! Because of settling, a large space opened between the two sections of our kitchen granite countertop. We were very unhappy with the absurdly high prices we were quoted by other companies just for an evaluation visit. Albert responded quickly and fixed the problem with an almost invisible seam at a very reasonable cost. We truly appreciate the quality of work, the professionalism, and the ease of working with Stone World and Albert.

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Source: Yelp

SmokyMtn C.

Date: 2026-01-29 00:51:38

Wanted to support a local shop so why I chose them. They did have a large slab on site I desired and so paid for them to fabricate it according to template they came and measured for. Sad experience: this is the WORST STONE supplier/fabrictor I've worked with in 2 STATES. I've done 8 kitchens and am also in the rough stone business so am familiar with working with stone. First, they mislead customers as they are NOT a local fabricator. (any stone selected is shipped to Nashville or Memphis area then, if they don't break it in handling or mis-cut it, shipped back to knoxville). Second, their timelines are not met at all, causing major coordination problems with other vendors if you are redoing an entire kitchen (cabinetry, plumbing, etc). Third, when they make a mistake, they Try to get you to take a different stone (when they break yours and then you find out the stone they are trying to get you take is an entirely different stone and color that they mistakenly cut but want you to accept) When you refuse to take a stone you never wanted, they Deliver 2 different stones for your kitchen anyway--part of the original slab they didn't break and then another entirely different stone they hope you will accept just to be done and given the coordination issue with other vendors. No one should have to deal with this kind of nonsense on such a costly and permanent purchase one must look at every day or explain to a client for whom one is designing. ZERO Stars. Poor Service, Poor Quality, Poor Value.

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