About Stone Concepts — Ranked №5 Countertop Fabricator and Installer in Omaha, NE
63.12
total score
The main rating value calculated from more than 30 indicators.
Exact value: 63.121848 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Stone Concepts, founded in 2002, ranked number 5 in Omaha, NE in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Stone Concepts among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Stone Concepts: Total Score & Key Ratings
The Total Score of 63.12 out of 100 achieved by Stone Concepts in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Stone Concepts has a rating of 4.5 out of 5 — and our team’s Mystery Shopper Score, which stands at 3.44 out of 5.
You can read detailed information and evaluations from our independent research of Stone Concepts’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Stone Concepts directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Stone Concepts
The company’s expertise totals more than 15 years. Stone Concepts copes with a task of any complexity designing countertops that perfectly match any interior. The staff knows how to process marble, quartz, quartzite, and granite and produce gorgeous countertops from these stones. Individual approach is one of the key aspects of interaction with clients, which helps get a better understanding of what a client needs and embody all his ideas. Experienced workers will design creative solutions for kitchens, deliver, and install new countertops. The staff is ready to design a countertop that will decorate your interior and serve for many years.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
More info
Customer Feedback Score
4.5
The weighted average of all reviews from Google, Yelp, Facebook, and CoCo, factoring in the number of reviews for each source.
reviews: 50
Google
4.5
reviews: 49
YELP
5
reviews: 1
Facebook
n/a
reviews: n/a
CoCo
n/a
reviews: n/a
Mystery Shopper Report
3.4
The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 3.438947 out of 5.
criteria: 10
Staff friendliness
1
Poor
Staff friendliness
We rate the staff friendliness of Stone Concepts as Poor.
Based on our mystery shopper research, the staff at Stone Concepts showed minimal interest in interacting with the client. Communication was neutral and lacked engagement or effort to assist. This evaluation places them in the Poor category.
Important:
Our rating is based on the personal experience of our mystery shopper with Stone Concepts’s staff. This rating may vary for other clients depending on the specific staff member or situation. We recommend contacting Stone Concepts directly to better understand their approach to customer service.
Staff Expertise
3
Good
Staff Expertise
We rate the staff expertise of Stone Concepts as Good.
The staff member from Stone Concepts who spoke with our professional mystery shopper demonstrated good knowledge of the product or service, providing answers to most questions. Their level of preparation met industry standards and provided sufficient confidence to the client. We placed them in the Good category.
Important:
This rating reflects the professionalism of the specific staff member who interacted with our mystery shopper. The expertise of other staff members at Stone Concepts may vary. We recommend contacting the company directly for more comprehensive information.
Company Age
4.1
Experienced
Company Age
Stone Concepts is an experienced company, operating since 2002.
Our research revealed that Stone Concepts began operating in 2002, placing it in the Experienced category. Companies with this level of experience typically have a strong client base and consistently deliver high-quality services.
Important:
This information was obtained as part of our mystery shopper research. For confirmation, we recommend reaching out to Stone Concepts directly.
Own Office
5
Has Office
Own Office
We note that Stone Concepts has a dedicated office.
Our research revealed that Stone Concepts operates from a dedicated office. This demonstrates the company’s serious approach to business and provides added convenience for customers. Having an office is often perceived as a sign of professionalism and stability.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting Stone Concepts directly to confirm the latest details.
Own Production
5
Has Prod
Own Production
We note that Stone Concepts has its own production facility.
Our research revealed that Stone Concepts operates its own production facility. This allows the company to maintain full control over the quality and timeline of their products while responding efficiently to client requests. Having in-house production is often seen as a sign of reliability and high professionalism.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting Stone Concepts directly to confirm the accuracy of this data.
Veterans Discount
1
None
Veterans Discount
Stone Concepts does not offer discounts for veterans.
Based on our mystery shopper research, we found that Stone Concepts does not provide special discounts for veterans. This may be due to the company’s policies or a lack of demand for such offerings.
Important:
This information is based on data collected by our mystery shopper. Company policies regarding discounts may vary. We recommend contacting Stone Concepts directly for confirmation.
Production time
4
Fast
Production time
We rate the production time of Stone Concepts as Fast.
According to our research, Stone Concepts quoted a project completion time of 14 days. This places them in the Fast category, demonstrating their ability to meet client needs efficiently.
Important:
Our evaluation is based on information provided by Stone Concepts during our mystery shopper research. The timeframes quoted to our mystery shopper may differ for other clients depending on the complexity of the project and the company’s current workload. We recommend confirming details and timelines directly with Stone Concepts.
Deposit Level
0
No Data
Deposit Level
We did not receive deposit information from Stone Concepts.
Unfortunately, Stone Concepts did not provide information about their deposit requirements as part of our mystery shopper research. This does not exclude them from our ranking, as they have been recognized for their excellence in other criteria.
Quote Time
5
Very Fast
Quote Time
We rate the quote preparation speed of Stone Concepts as Very Fast.
Our mystery shopper research revealed that Stone Concepts prepared a quote at the fastest possible speed. This performance places them in the Very Fast category. Stone Concepts is an excellent choice for clients who value promptness.
Important:
Our evaluation is based on data collected through mystery shopper research. The quote preparation time experienced by our mystery shopper may differ for other clients depending on the company’s workload and project specifics. We recommend confirming details and timelines directly with Stone Concepts.
Affordability
3.8
Below Average
Affordability
We rate the price level of Stone Concepts as Below Average.
Based on our mystery shopper research, Stone Concepts provided a quote of $112.16 per square foot for Calacatta Idilio quartz and $105.44 for Carrara Morro quartz. These prices fall slightly Below Average, offering good value while maintaining quality.
The total price for the finished and installed product measuring 83.4 square feet was $9354 for Calacatta Idilio quartz and $8794 for Carrara Morro quartz.
Important:
Our evaluation is based on data collected through mystery shopper research. The terms offered to our mystery shopper may vary for other customers depending on the situation. We recommend confirming the details and obtaining an updated quote directly from Stone Concepts.
Company services
Kitchen
To order
Bathroom
To order
Outdoors
To order
Commercial
To order
Fireplaces
To order
Sill rail
To order
Additional benefits of Stone Concepts
Small business
Onsite services
Wheelchair accessible entrance
Wheelchair accessible parking lot
Assembly service
Repair services
Service guarantee
Checks
Credit cards
In store shopping
Delivery
Countertop store
Kitchen remodeler
Reviews about Stone Concepts
All (10)
Google (10)
Source:Google
Lori Palecek
Date: 2022-09-06 18:39:39
I called them to get an estimate on granite for my kitchen countertops and they were extremely unprofessional. I dealt with a man named Tim and I had to chase him down to get him to talk to me. I would call and call and he would just never call me back. It was ridiculous and he was extremely unprofessional when I finally did speak to him. He never even once apologized for not getting back with me. They don't have a receptionist to answer their phone so if something goes wrong rest assured bet on it that you'll never be able to get a hold of them. They are overpriced as well. I saved $700 to go somewhere else. I would not recommend anyone doing business with this company. Check out A1 kitchen and cabinets.
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Source:Google
Matt
Date: 2022-06-01 17:11:20
Had a small warranty issue I was hoping they would come out and fix. Called three times and left two voicemails with no response back. Took me less than 30 minutes to fix the caulking on the quartz countertops they installed. Would recommend going with another company if you are considering other options. Based on other reviews this company has taken a quality dive within the last year.
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Source:Google
Dat Guy
Date: 2024-09-28 15:45:11
Just stopped in to take a look and get some ideas. Did not get his name but he is very friendly and informative. Showed us some different directions to go in as far as colors, styles and what to stay away from in his opinion. Thanks man!
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Source:Google
Angel Thomas
Date: 2022-06-24 18:29:30
You did a phenomenal job on our bar countertops a few months back. However. We are going through Home Depot to replace our kitchen countertops. We picked out our quartz countertops months ago. You came out last Tuesday to measure. We were told to contact Nicole - which it seems is the Home Depot point of contact. I left two messages with her early last week. No call back. Does she work there anymore? Hard to reach anyone. Do they not have in-store reps who can answer the phone or are they all off installing? Have the countertops been ordered or do we need to pick out available countertops? I spoke briefly with someone last week about the delay in getting countertops. He sounded apologetic but we don't know where to go from here and the clock is ticking on us selling our home and moving (we are a military family). I don't know if it's Stone Concepts or Home Depot - but there's clearly an issue with getting kitchen countertops in place.
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Source:Google
F Williams
Date: 2023-12-01 02:19:11
Great, friendly service. We are waiting for a quote from them for our countertops. This is the 3rd time we are using this company. Always happy with their work.
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Source:Google
Tim Stephens
Date: 2020-11-03 14:20:03
Had our old countertops removed and replaced. Nehemiah and Chris did a fantastic job. They both deserve raises. Quality young men who provided a high level of Customer service. We will definitely be referring your company. Thanks to all from Sales (Tyler) and install, a seamless experience!
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Source:Google
Megan Pauley
Date: 2022-07-14 20:10:14
I ordered quartz countertops from Home Depot, who contracted with Stone Concepts for the installation. I was told by Home Depot that someone would be out within 2-3 business days of my order to take measurements. However, it took multiple phone calls to both Home Depot and Stone Concepts to finally get someone out to measure 3 weeks later. After the measurements were taken and our template was created we were told it would take a couple weeks and they would be calling to set up the install. It has now been 5 weeks and we have heard nothing. We have made several (20+) phone calls to Stone Concepts that have all been forwarded to a voicemail. We have left messages and Home Depot has contacted them but nobody there will return our calls. I will never use or recommend stone concepts to anyone again.
Update:
Once we were finally able to get someone to call us back we did get more frequent updates on our countertops. We scheduled an appointment to have them installed and they came when they were supposed to and I was very happy with the install process. The countertops looks beautiful.
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Source:Google
Alex Ryan
Date: 2023-01-25 19:57:46
We had used Stone Concepts in the past for kitchen countertops and they were phenomenal! Tim was awesome to work with, and helped us with a countertop for one of our bathrooms. Will use them again and again!
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Source:Google
Steve Jeffers
Date: 2024-12-01 14:49:12
Lots of selections and amazing service! I've had multiple projects done over the years and they are always professional, easy to work with, and quality workmanship.
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Source:Google
Emily McIllece
Date: 2019-05-29 13:15:46
We just had our kitchen countertop replaced with SC and couldn't be happier. I had fallen in love with a granite slab that had a lot of movement that is better suited for a large island rather than a U-shaped kitchen, since it makes matching color and lines along seams difficult. We didn't want to spend more money on a second slab - the leftovers between the two would be the equivalent of one whole slab. We were advised a second slab would be easier and we could run the veins whatever direction we wanted - but we were never pressured into it. However, Russ worked hard at finding just the right way to match up the most prominently placed seam - you can only see a couple inches of it, very subtle, and then it practically disappears. The other seam tucked in the coffee pot corner is also very good and barely noticeable. Honestly, these are the best seams I've seen! Russ did a great job on layout and the crew nailed the installation!
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Source:
FAQ About Stone Concepts — Based on Independent Research
What materials can I order a countertop from Stone Concepts?
During our independent research, we found that Stone Concepts offers countertop fabrication using most of the popular types of natural and engineered stone available in the US. The most commonly used materials include engineered quartz, marble, granite, quartzite, soapstone, and onyx — these are the materials most frequently chosen by Stone Concepts’s clients in Omaha, NE for kitchens, bathrooms, outdoor areas, and commercial spaces in 2025.
If a client requires a less common material, the desired stone is ordered from a supplier, allowing the project to meet the customer’s specific requirements. This approach enables the company to complete both standard and unique designer projects.
What types of spaces does Stone Concepts fabricate countertops for?
According to our research, the company fabricates stone countertops for both residential and commercial spaces. The most in-demand options are, of course, kitchen countertops in private homes, bathroom vanities, as well as outdoor kitchens and BBQ areas. In addition to that, the company manufactures countertops for commercial spaces such as offices, retail stores, hotels, restaurants, and even medical facilities.
Thanks to its experience, Stone Concepts is ready to fabricate and install stone countertops in virtually any residential or commercial space — even if the specific type of room wasn't mentioned among the most common ones.
What shapes of kitchen countertops does Stone Concepts fabricate?
Our rating analysts thoroughly reviewed the portfolio of completed projects by Stone Concepts, which features various types and shapes of stone kitchen countertops fabricated by the company. Among the completed projects are classic straight countertops, L-shaped and U-shaped corner configurations, kitchen islands, and countertops with a breakfast bar.
The examples we studied confirm that the company is capable of fabricating and installing countertops in virtually any shape — tailored to the kitchen layout, design objectives, and customer preferences.
What countertop design styles does Stone Concepts most often implement in Omaha, NE?
Our research has shown that the company works with the most popular stone countertop styles in the U.S., including modern, traditional, transitional, minimalist, industrial, farmhouse, luxury, and coastal. These styles are currently in high demand among clients across the country.
Our analysts reviewed the company’s portfolio and customer feedback and confirmed that Stone Concepts successfully handles a wide range of design tasks — from clean, minimalist solutions to luxurious interior compositions featuring expressive stone textures.
What is the service area of Stone Concepts?
The company’s office is located at 10802 Sapp Brothers Dr, Omaha, NE 68138, but its work is not limited to just the city of Omaha, NE. Like many participants in our rating, the company accepts orders, provides on-site measurements, and installs stone countertops within a radius of up to 50 miles from its main location — including neighboring cities, suburbs, and residential communities.
If you’d like to confirm whether your location is covered, simply contact the company through our website: submit a request, give them a call, or send a message directly via messenger.
What types of clients does Stone Concepts work with?
Like many participants in our rating, Stone Concepts works with a wide range of clients — from private homeowners to professionals in the construction industry. Their clients include families planning a kitchen or bathroom renovation, contractors, developers, and owners of cafés, restaurants, hotels, and other commercial properties where stone countertops are needed.
For interior designers and contractors, Stone Concepts often offers special partnership terms — such as discounts or priority fabrication timelines. To confirm the details, we recommend contacting the company through our website using any convenient method.
Does Stone Concepts have its own countertop fabrication facility?
As part of our independent research, we attempted to determine whether Stone Concepts has its own natural stone countertop fabrication facility. Our analyst contacted the company as a mystery shopper, but unfortunately, we were unable to obtain a clear answer — the calls and messages either went unanswered or did not provide the necessary information.
The absence of confirmed data about fabrication should not be seen as a negative sign. In our experience, it is not uncommon for companies to miss some incoming inquiries or choose not to disclose such details during initial contact.
Does Stone Concepts offer any discounts on countertop fabrication in Omaha, NE?
According to our research, Stone Concepts does not offer a veteran discount — this information was provided by a company representative during a conversation with our mystery shopper. However, like most companies in our rating, Stone Concepts may offer personalized terms and discounts on countertop fabrication — especially during national holidays, seasonal promotions, or for large-scale projects.
We recommend confirming the details directly: submit a request, call, or message the company through our website — and be sure to ask about any available discounts. In many cases, contractors are open to discussing individual terms.
What is the price category of Stone Concepts in Omaha, NE?
Unfortunately, as part of our independent research, we were unable to obtain pricing information from Stone Concepts. Our mystery shopper attempted to contact company representatives to request a quote for the fabrication and installation of a stone countertop measuring 83.4 square feet. However, they were either unable to reach anyone by phone, or never received the promised estimate after the initial conversation.
We want to emphasize that the lack of response or data does not necessarily reflect the quality of the company's work. In our experience, some contractors are simply unable to respond to all inquiries in time or prefer to discuss pricing only in person. To get accurate and up-to-date pricing for your project, we recommend reaching out to the company directly through our website — submit a request, call, or message them — and ask for a personalized quote.
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Stone Concepts?
Yes, according to our research, Stone Concepts offers free consultations and project estimates — this is standard practice across the industry. Like most contractors in our ranking, the company provides free on-site measurements, advises on material selection and configuration, and prepares a detailed quote for the fabrication and installation of your stone countertop.
To receive a consultation and a free estimate for your new countertop, submit a request on our website, call the company, or send a message via messenger.
What is the fabrication and installation timeline for a countertop at Stone Concepts?
According to the results of our independent research, Stone Concepts in Omaha, NE offered one of the fast turnaround times for the fabrication and installation of a stone countertop — 14 business days. Acting as a mystery shopper, our analyst contacted the company with a request to fabricate and install a stone countertop of 83.4 square feet. A company representative stated that the entire project could be completed in 14 business days, which allowed us to classify the company as a contractor with a fast turnaround time.
It’s important to note that the turnaround time quoted to our mystery shopper may differ from the one you receive, as fabrication time depends on many factors — including project complexity, the material selected, and the company’s current workload. We recommend contacting the contractor directly — by submitting a request, calling, or messaging through our website — to confirm the current turnaround time for your specific project.
How long does it take Stone Concepts to prepare a quote for countertop fabrication and installation?
According to our research, Stone Concepts in Omaha, NE prepared a project estimate within 14 days. After a phone conversation, our mystery shopper sent the company representative a request for a quote based on a ready countertop project with an area of 83.4 square feet — and received a detailed estimate for the fabrication and installation of the countertop. This level of speed allowed us to classify the company as having a fast quote preparation time.
Please note that quote preparation times may vary depending on current workload, project complexity, and selected material. We recommend submitting a request, calling, or messaging the company through our website to receive a personalized quote and confirm the current turnaround time.
Does Stone Concepts offer cutouts for sinks, cooktops, or other elements?
Yes, like most professional contractors in the market, Stone Concepts performs cutouts and countertop preparation for various components — both standard and modern. According to our findings, these services are typically included in the overall project estimate. The standard scope usually covers cutouts for sinks (undermount, drop-in, or farmhouse) and holes for faucets or other plumbing fixtures. Additional cutouts — such as for cooktops, hidden or pop-up outlets, built-in wireless chargers, or other accessories — are discussed individually at the project planning and estimating stage.
It’s important to note that while the cutouts and countertop preparation are usually performed by the company, the installation of electrical and plumbing fixtures (such as faucets, outlets, or appliances) may not be included in their scope of work and could require licensed professionals. We recommend clarifying this point when placing your order.
To avoid misunderstandings, ask for a detailed estimate with a breakdown of all services: cutout pricing, installation, and any add-on options. This will ensure project transparency and help you clearly understand what you're paying for.
What guarantees does Stone Concepts provide for its work?
According to our information and industry practice, Stone Concepts, like most participants in the ranking, provides a workmanship warranty valid for 1 year from the date of countertop installation. This period is usually specified in the contract. We do not rule out that the company may have extended warranty terms (2 years or more), however, during our research, we did not receive confirmed data from the contractor regarding the duration and scope of its warranty.
The contractor’s warranty covers defects in fabrication and installation, such as uneven or separating seams, leveling and fastening issues, detachment or sagging of an undermount sink, flaws in edge finishing and cutouts, premature failure of seam materials, and cutouts that do not match the approved design. Warranty coverage does not include damage from use (thermal shock/burn marks from hot cookware, chips or cracks caused by impacts), stains and acid etching (for marble), wear due to insufficient maintenance or lack of sealing, natural characteristics of stone (veins, micro-pores, variations in shade/pattern within tolerances), shifts caused by base deformation, or any modifications performed by third parties.
The material warranty is provided by the manufacturer or the official stone supplier. Engineered quartz brands often offer a limited “lifetime” warranty for residential properties (subject to registration and compliance with care guidelines). For sintered surfaces, typical warranty periods range from 10 to 25 years. Natural stone usually does not come with a factory warranty — its quality of fabrication and installation is covered by the contractor’s warranty. The term and scope of the warranty depend on the project and materials — contact Stone Concepts in any convenient way on this page to get the current terms.
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Stone Concepts. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources.
If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
Stone Concepts is a trusted participant in our ranking, known for its exceptional quality of work and outstanding service.
Contact them today in the way most convenient for you to get a free estimate for your project.
We’d appreciate it if you let Stone Concepts know that you found them through the National Ranking Countertops Contractors!