About R W Gallion Inc — Ranked №4 Countertop Fabricator and Installer in Spokane Valley, WA
65.58
total score
The main rating value calculated from more than 30 indicators.
Exact value: 65.578414 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
R W Gallion Inc, founded in 1978, ranked number 4 in Spokane Valley, WA in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included R W Gallion Inc among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
R W Gallion Inc: Total Score & Key Ratings
The Total Score of 65.58 out of 100 achieved by R W Gallion Inc in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — R W Gallion Inc has a rating of 4.6 out of 5 — and our team’s Mystery Shopper Score, which stands at 3.57 out of 5.
You can read detailed information and evaluations from our independent research of R W Gallion Inc’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact R W Gallion Inc directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about R W Gallion Inc
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
More info
Customer Feedback Score
4.6
The weighted average of all reviews from Google, Yelp, Facebook, and CoCo, factoring in the number of reviews for each source.
reviews: 11
Google
4.6
reviews: 11
YELP
n/a
reviews: n/a
Facebook
n/a
reviews: n/a
CoCo
n/a
reviews: n/a
Mystery Shopper Report
3.6
The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 3.565194 out of 5.
criteria: 10
Staff friendliness
5
Excellent
Staff friendliness
We rate the staff friendliness of R W Gallion Inc as Excellent.
Our mystery shopper research revealed that the staff at R W Gallion Inc provided sincere, friendly, and attentive communication, leaving a positive impression of the company. This evaluation confidently places them in the Excellent category.
Important:
Our rating is based on the personal experience of our mystery shopper with R W Gallion Inc’s staff. This rating may vary for other clients depending on the specific staff member or situation. We recommend contacting R W Gallion Inc directly to better understand their approach to customer service.
Staff Expertise
5
Excellent
Staff Expertise
We rate the staff expertise of R W Gallion Inc as Excellent.
The staff member from R W Gallion Inc who spoke with our professional mystery shopper provided the most complete and accurate answers to all questions, demonstrating a thorough understanding of the product or service. According to our mystery shopper, the staff member also showed a readiness to offer helpful recommendations and displayed a high level of professional expertise. This evaluation places them in the Excellent category.
Important:
This rating reflects the professionalism of the specific staff member who interacted with our mystery shopper. The expertise of other staff members at R W Gallion Inc may vary. We recommend contacting the company directly for more comprehensive information.
Company Age
5
Legacy
Company Age
R W Gallion Inc is a legacy company, established in 1978.
According to our research, R W Gallion Inc has been in business since 1978, placing it in the Legacy category. Companies with such a long history demonstrate deep industry expertise and a strong commitment to delivering high-quality services, making them among the most reliable in the field.
Important:
This information is based on data collected by our mystery shopper. We recommend contacting R W Gallion Inc directly to confirm the details.
Own Office
5
Has Office
Own Office
We note that R W Gallion Inc has a dedicated office.
Our research revealed that R W Gallion Inc operates from a dedicated office. This demonstrates the company’s serious approach to business and provides added convenience for customers. Having an office is often perceived as a sign of professionalism and stability.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting R W Gallion Inc directly to confirm the latest details.
Own Production
5
Has Prod
Own Production
We note that R W Gallion Inc has its own production facility.
Our research revealed that R W Gallion Inc operates its own production facility. This allows the company to maintain full control over the quality and timeline of their products while responding efficiently to client requests. Having in-house production is often seen as a sign of reliability and high professionalism.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting R W Gallion Inc directly to confirm the accuracy of this data.
Veterans Discount
1
None
Veterans Discount
R W Gallion Inc does not offer discounts for veterans.
Based on our mystery shopper research, we found that R W Gallion Inc does not provide special discounts for veterans. This may be due to the company’s policies or a lack of demand for such offerings.
Important:
This information is based on data collected by our mystery shopper. Company policies regarding discounts may vary. We recommend contacting R W Gallion Inc directly for confirmation.
Production time
1.4
Very Slow
Production time
We rate the production time of R W Gallion Inc as Very Slow.
Our research revealed that R W Gallion Inc quoted a project completion time of 28 days, which significantly exceeds the market average. This delay may be due to a lack of materials in stock and long delivery times. We recommend confirming all details and timelines with R W Gallion Inc before starting a project.
Important:
Our evaluation is based on information provided by R W Gallion Inc during our mystery shopper research. The timeframes quoted to our mystery shopper may differ for other clients depending on the complexity of the project and the company’s current workload. We recommend confirming details and timelines directly with R W Gallion Inc.
Deposit Level
2.6
Standard
Deposit Level
We rate the deposit level of R W Gallion Inc as Standard.
R W Gallion Inc requested a deposit of 60%, which aligns with the industry standard. This deposit level strikes a balance between the client’s commitment and the contractor’s confidence in starting the project.
Important:
Our evaluation is based on data collected through our mystery shopper research. The terms offered to our mystery shopper by R W Gallion Inc may vary for other customers depending on the situation. We recommend confirming the details and obtaining a formal proposal directly from R W Gallion Inc.
Quote Time
2.1
Slow
Quote Time
We rate the quote preparation speed of R W Gallion Inc as Slow.
Our mystery shopper research showed that R W Gallion Inc took longer than most companies to prepare a quote. This performance places them in the Slow category. We recommend discussing quote preparation timelines with R W Gallion Inc in advance.
Important:
Our evaluation is based on data collected through mystery shopper research. The quote preparation time experienced by our mystery shopper may differ for other clients depending on the company’s workload and project specifics. We recommend confirming details and timelines directly with R W Gallion Inc.
Affordability
3.1
Average
Affordability
We rate the price level of R W Gallion Inc as Average.
Our mystery shopper evaluation found that R W Gallion Inc quoted a price of $131.33 per square foot for Calacatta Idilio quartz and $135.05 for Carrara Morro quartz.
The total price for the finished and installed product measuring 83.4 square feet was $10953 for Calacatta Idilio quartz and $11263 for Carrara Morro quartz.
These prices are categorized as Average, representing a balanced and standard cost compared to other contractors in the area.
Important:
Our evaluation is based on data collected through mystery shopper research. The terms offered to our mystery shopper may vary for other customers depending on the situation. We recommend confirming the details and obtaining an updated quote directly from R W Gallion Inc.
Company services
Kitchen
To order
Bathroom
To order
Outdoors
To order
Commercial
To order
Fireplaces
To order
Sill rail
To order
Additional benefits of R W Gallion Inc
Small business
In-store shopping
Onsite services
Wheelchair accessible entrance
Wheelchair accessible parking lot
Service guarantee
Credit cards
In store shopping
Countertop store
Bathroom remodeler
Carpet store
Flooring contractor
Flooring store
Kitchen remodeler
Masonry contractor
Tile contractor
Reviews about R W Gallion Inc
All (7)
Google (7)
Source:Google
Janice Thoet
Date: 2023-02-20 19:26:24
We could not be more pleased with the demo and install of the granite countertops in our kitchen!
Everyone at this company is such a pleasure to work with and extremely talented and experienced. Randy, Thomas and Randy’s grandson were phenomenal from start to finish. We are so impressed with not having any seams at all and how everything fit absolutely perfect! The way John cut all the pieces for the design to all flow together is just mind boggling!
We feel very lucky to have had Randy and his crew for our job and we are excited to have them replace the countertops in our bathrooms in a few months!
We will definitely be recommending R.W. Gallion to anyone upgrading their home.
Read more
Source:Google
Roger Parks
Date: 2023-01-27 04:22:29
I really enjoyed working with RW Gallion on our remodel. After installing our granite kitchen countertop we had enough left over to create an 8-foot table, an espresso bar, and a bathroom countertop with backsplash. Their communication was good and the workmanship is excellent. I look forward to working with them again.
Read more
Source:Google
Dolly Metzger-Stearns
Date: 2024-12-07 07:25:17
We can't say enough about Randy, Thomas and Judd, and the exceptional quality and service they delivered during our home interior facelift.
Professional but personable, speedy but attentive to detail, clear with timelines and absolutely over delivered - this generational, family owned, local business, with decades of experience, exemplifies good humans "being" who are creating connection with customers and bringing their vision to life.
5 stars all the way for Randy and the RW Gallion team.
Read more
Source:Google
Ron Medlen
Date: 2024-07-22 22:42:13
Great prices. Fast and quality installation. The best professionalism we have experienced in years.
Read more
Source:Google
Anne Riley
Date: 2021-02-24 19:41:01
Randy installed new counter tops in our kitchen. From start to finish our experience with RW Gallion was great. The quality of work and care that was taken installing the counters was exceptional. I cannot express enough how happy my husband and I are. Thanks Randy for doing such a great job!!!
Anne
Read more
Source:Google
Ronda Bosma
Date: 2021-03-17 14:13:42
I am so very pleased that I worked with RW Gallion on my kitchen remodel. They helped me pick out the perfect countertop. They measured, cut and placed my countertops perfectly. They were so easy to work with. I would highly recommend them to everyone.
Read more
Source:Google
Winifred Daisley
Date: 2021-08-19 17:03:58
We had some delays due to supply chain issues because of COVID, but as the clock ticked down to our moving date, they put all hands on deck to get our floors done in time. The guys were great, and the project was done in the nick of time. The floors look fabulous! Thanks so much!
Read more
Source:
FAQ About R W Gallion Inc — Based on Independent Research
What materials can I order a countertop from R W Gallion Inc?
During our independent research, we found that R W Gallion Inc offers countertop fabrication using most of the popular types of natural and engineered stone available in the US. The most commonly used materials include engineered quartz, marble, granite, quartzite, soapstone, and onyx — these are the materials most frequently chosen by R W Gallion Inc’s clients in Spokane Valley, WA for kitchens, bathrooms, outdoor areas, and commercial spaces in 2025.
If a client requires a less common material, the desired stone is ordered from a supplier, allowing the project to meet the customer’s specific requirements. This approach enables the company to complete both standard and unique designer projects.
What types of spaces does R W Gallion Inc fabricate countertops for?
According to our research, the company fabricates stone countertops for both residential and commercial spaces. The most in-demand options are, of course, kitchen countertops in private homes, bathroom vanities, as well as outdoor kitchens and BBQ areas. In addition to that, the company manufactures countertops for commercial spaces such as offices, retail stores, hotels, restaurants, and even medical facilities.
Thanks to its experience, R W Gallion Inc is ready to fabricate and install stone countertops in virtually any residential or commercial space — even if the specific type of room wasn't mentioned among the most common ones.
What shapes of kitchen countertops does R W Gallion Inc fabricate?
Our rating analysts thoroughly reviewed the portfolio of completed projects by R W Gallion Inc, which features various types and shapes of stone kitchen countertops fabricated by the company. Among the completed projects are classic straight countertops, L-shaped and U-shaped corner configurations, kitchen islands, and countertops with a breakfast bar.
The examples we studied confirm that the company is capable of fabricating and installing countertops in virtually any shape — tailored to the kitchen layout, design objectives, and customer preferences.
What countertop design styles does R W Gallion Inc most often implement in Spokane Valley, WA?
Our research has shown that the company works with the most popular stone countertop styles in the U.S., including modern, traditional, transitional, minimalist, industrial, farmhouse, luxury, and coastal. These styles are currently in high demand among clients across the country.
Our analysts reviewed the company’s portfolio and customer feedback and confirmed that R W Gallion Inc successfully handles a wide range of design tasks — from clean, minimalist solutions to luxurious interior compositions featuring expressive stone textures.
What is the service area of R W Gallion Inc?
The company’s office is located at 24804 E Wellesley Ave, Spokane Valley, WA 99027, but its work is not limited to just the city of Spokane Valley, WA. Like many participants in our rating, the company accepts orders, provides on-site measurements, and installs stone countertops within a radius of up to 50 miles from its main location — including neighboring cities, suburbs, and residential communities.
If you’d like to confirm whether your location is covered, simply contact the company through our website: submit a request, give them a call, or send a message directly via messenger.
What types of clients does R W Gallion Inc work with?
Like many participants in our rating, R W Gallion Inc works with a wide range of clients — from private homeowners to professionals in the construction industry. Their clients include families planning a kitchen or bathroom renovation, contractors, developers, and owners of cafés, restaurants, hotels, and other commercial properties where stone countertops are needed.
For interior designers and contractors, R W Gallion Inc often offers special partnership terms — such as discounts or priority fabrication timelines. To confirm the details, we recommend contacting the company through our website using any convenient method.
Does R W Gallion Inc have its own countertop fabrication facility?
As part of our independent research, we attempted to determine whether R W Gallion Inc has its own natural stone countertop fabrication facility. Our analyst contacted the company as a mystery shopper, but unfortunately, we were unable to obtain a clear answer — the calls and messages either went unanswered or did not provide the necessary information.
The absence of confirmed data about fabrication should not be seen as a negative sign. In our experience, it is not uncommon for companies to miss some incoming inquiries or choose not to disclose such details during initial contact.
Does R W Gallion Inc offer any discounts on countertop fabrication in Spokane Valley, WA?
According to our research, R W Gallion Inc does not offer a veteran discount — this information was provided by a company representative during a conversation with our mystery shopper. However, like most companies in our rating, R W Gallion Inc may offer personalized terms and discounts on countertop fabrication — especially during national holidays, seasonal promotions, or for large-scale projects.
We recommend confirming the details directly: submit a request, call, or message the company through our website — and be sure to ask about any available discounts. In many cases, contractors are open to discussing individual terms.
What is the price category of R W Gallion Inc in Spokane Valley, WA?
According to the assessment of our independent rating, R W Gallion Inc in Spokane Valley, WA falls into the category of contractors with a mid-range price level. This conclusion was based on our independent mystery shopper research: our analysts contacted a company representative and requested a price estimate for the fabrication and installation of a countertop measuring 83.4 square feet (excluding old countertop removal), using two popular materials — Calacatta Idilio quartz and Carrara Morro quartz.
Based on the estimate received, the cost of the project using Calacatta Idilio quartz amounted to $10953$ at a rate of $131.33$ per sq. ft., and the cost using Carrara Morro quartz was $11263$ at a rate of $135.05$ per sq. ft. These values fell within the city-wide market average, which allowed us to classify R W Gallion Inc as a company with a moderate pricing policy.
Please note that the data provided reflects the result of a specific request within the framework of our research and may differ for your particular project. We recommend contacting the company directly through our website — submit a request, call, or send a message — to get a personalized quote and confirm current pricing.
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from R W Gallion Inc?
Yes, according to our research, R W Gallion Inc offers free consultations and project estimates — this is standard practice across the industry. Like most contractors in our ranking, the company provides free on-site measurements, advises on material selection and configuration, and prepares a detailed quote for the fabrication and installation of your stone countertop.
To receive a consultation and a free estimate for your new countertop, submit a request on our website, call the company, or send a message via messenger.
What is the fabrication and installation timeline for a countertop at R W Gallion Inc?
According to the results of our independent research, R W Gallion Inc from Spokane Valley, WA quoted a turnaround time of 28 business days for the fabrication and installation of a stone countertop. Acting as a mystery shopper, our analyst contacted the company with a request to produce and install a 83.4 sq. ft. stone countertop. A company representative stated that the project could be fully completed in 28 business days, which allowed us to classify the company as one with a long turnaround time.
It’s important to note that the timeframe provided to our mystery shopper may differ from what you’ll be quoted, as turnaround time depends on many factors — including the complexity of the project, the material selected, and the company’s current workload. We recommend confirming the actual timeframe directly by submitting a request, calling, or messaging the contractor through our website.
How long does it take R W Gallion Inc to prepare a quote for countertop fabrication and installation?
According to our research, R W Gallion Inc in Spokane Valley, WA prepared the project estimate within 28 days. After a phone conversation, our mystery shopper sent a quote request to the company representative, based on a completed 83.4-square-foot countertop project, and received a detailed estimate for the fabrication and installation. This turnaround time allowed us to classify the company in the category with a very slow quote preparation speed.
Please note that estimate preparation times may vary depending on the company’s current workload, the complexity of your project, and the selected material. We recommend submitting a request, calling, or messaging the company through our website to receive a personalized quote and clarify the current turnaround time.
Does R W Gallion Inc offer cutouts for sinks, cooktops, or other elements?
Yes, like most professional contractors in the market, R W Gallion Inc performs cutouts and countertop preparation for various components — both standard and modern. According to our findings, these services are typically included in the overall project estimate. The standard scope usually covers cutouts for sinks (undermount, drop-in, or farmhouse) and holes for faucets or other plumbing fixtures. Additional cutouts — such as for cooktops, hidden or pop-up outlets, built-in wireless chargers, or other accessories — are discussed individually at the project planning and estimating stage.
It’s important to note that while the cutouts and countertop preparation are usually performed by the company, the installation of electrical and plumbing fixtures (such as faucets, outlets, or appliances) may not be included in their scope of work and could require licensed professionals. We recommend clarifying this point when placing your order.
To avoid misunderstandings, ask for a detailed estimate with a breakdown of all services: cutout pricing, installation, and any add-on options. This will ensure project transparency and help you clearly understand what you're paying for.
What guarantees does R W Gallion Inc provide for its work?
According to our information and industry practice, R W Gallion Inc, like most participants in the ranking, provides a workmanship warranty valid for 1 year from the date of countertop installation. This period is usually specified in the contract. We do not rule out that the company may have extended warranty terms (2 years or more), however, during our research, we did not receive confirmed data from the contractor regarding the duration and scope of its warranty.
The contractor’s warranty covers defects in fabrication and installation, such as uneven or separating seams, leveling and fastening issues, detachment or sagging of an undermount sink, flaws in edge finishing and cutouts, premature failure of seam materials, and cutouts that do not match the approved design. Warranty coverage does not include damage from use (thermal shock/burn marks from hot cookware, chips or cracks caused by impacts), stains and acid etching (for marble), wear due to insufficient maintenance or lack of sealing, natural characteristics of stone (veins, micro-pores, variations in shade/pattern within tolerances), shifts caused by base deformation, or any modifications performed by third parties.
The material warranty is provided by the manufacturer or the official stone supplier. Engineered quartz brands often offer a limited “lifetime” warranty for residential properties (subject to registration and compliance with care guidelines). For sintered surfaces, typical warranty periods range from 10 to 25 years. Natural stone usually does not come with a factory warranty — its quality of fabrication and installation is covered by the contractor’s warranty. The term and scope of the warranty depend on the project and materials — contact R W Gallion Inc in any convenient way on this page to get the current terms.
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on R W Gallion Inc. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources.
If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
R W Gallion Inc is a trusted participant in our ranking, known for its exceptional quality of work and outstanding service.
Contact them today in the way most convenient for you to get a free estimate for your project.
We’d appreciate it if you let R W Gallion Inc know that you found them through the National Ranking Countertops Contractors!