Majestic Stone Imports

Can’t get a return phone call after leaving messages. Bad customer service

Just had my kitchen Stone installed. Fantastic company to work with. Ask for Michelle she is awesome! Installers were top notch and iced the cake for us with a flawless install. Thanks to everyone at Majestic!

We are so happy with our countertops. Working with Majestic Stone Imports was a pleasure from start to finish. The counter top we wanted was back ordered, they gave us options, when we chose to wait, they updated us frequently with emails. They scheduled the install, where on time, polite, professional, and efficient. They did a fantastic job.

We went with Majestic because of their competitive pricing. We ended up with beautiful granite counters that were professionally installed correctly the first time. The backsplashes needed to be recut, but they came back within a week to install those. We were very happy with Jodi’s customer service and Ruben’s installation.

This company and their workers are very efficient and very good in communicating with their customers! My granite countertop was installed, flawlessly, and efficiently. The product is exactly what I asked for, and there were no surprises. Lily Cohen is great at communicating with customers and she really helped me through the process of picking out granite for my kitchen. I couldn’t be happier! Thank you to everyone at Majestic stone!

Have someone installing it that knows how to speak English to be able to talk to the customer. Have the installer use tools versus bump the countertop with his/her/their hip to place it and tearing up drywall. Then trying to cover up the drywall issue with silicone and then leaving silicone all over the wall once done. Also hitting the wall multiple times and scratching the paint on the wall where we have to repaint now. All of this and nothing was communicated and he/she/they didn’t say anything. Tried to ask a question if I needed brackets and he/she/they had no idea what I was saying and said not on paper. I fixed some of the issues and didn’t take photos of them. Horrible experience. I should have done it myself. Update: 12/11/23 They called a week after they said they would and I still don't have an answer on if we need brackets or not. They said they would call back to send someone out, but still no call. I don't understand how they are organized there, and no apology for the installers damaging the walls and trying to cover up their mess up.

We are not happy with the half wall stone shelves. As you can see the two pieces are not level or centered. One of them even has a defect on the bottom. When I pointed it out to the installer, I was told it was the way it was manufactured. It’s their job to not use a bad section. I think they need replaced. They also then are charging us to remove the old half-wall tops. We also purchased the main countertop for our kitchen which is nice. We planned to do a backsplash with them but now are reconsidering. Hopefully can find another vendor with the same stone.

They were the supplier/installer on granite counters purchased through Lowes and did an excellent job. Not a single complaint about any part of the process from start to finish. The backsplash is not yet installed in the attached pic but the counters look and fit great.