KSI Kitchen & Bath
since 1971
Examples of works performed by KSI Kitchen & Bath
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About KSI Kitchen & Bath — Ranked №4 Countertop Fabricator and Installer in Ann Arbor, MI
total score
Exact value: 51.110946 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
KSI Kitchen & Bath, founded in 1971, ranked number 4 in Ann Arbor, MI in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included KSI Kitchen & Bath among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
KSI Kitchen & Bath: Total Score & Key Ratings
The Total Score of 51.11 out of 100 achieved by KSI Kitchen & Bath in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — KSI Kitchen & Bath has a rating of 4.2 out of 5 — and our team’s Mystery Shopper Score, which stands at 2.72 out of 5.
You can read detailed information and evaluations from our independent research of KSI Kitchen & Bath’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact KSI Kitchen & Bath directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about KSI Kitchen & Bath
KSI Kitchen & Bath is engaged in the supply of household goods, performs construction and other types of work. The main specialty of the company is the manufacture of granite and quartz countertops of the highest quality. The company offers design projects and products for clients. The organization has eight design centers in Southeastern and Western Michigan and northern Ohio. The company cooperates with leading industry organizations to improve the craftsmanship of the work. Cooperation helps to produce the best design work for buyers. The company provides countertop services of the highest quality at an affordable price.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
Customer Feedback Score
reviews: 38
YELP
reviews: 9
reviews: n/a
CoCo
reviews: n/a
Mystery Shopper Report
Staff friendliness
Staff Expertise
Company Age
Own Office
Own Production
Veterans Discount
Production time
Deposit Level
Quote Time
Affordability
Company services
Kitchen
Bathroom
Outdoors
Commercial
Fireplaces
Sill rail
Additional benefits of KSI Kitchen & Bath
Delivery
In-store shopping
Wheelchair accessible entrance
Wheelchair accessible parking lot
LGBTQ+ friendly
Credit cards
Accepts Credit Cards
Private Lot Parking
In store shopping
Kitchen & Bath
Cabinetry
Kitchen remodeler
Bathroom remodeler
Cabinet maker
Cabinet store
Reviews about KSI Kitchen & Bath
All (19)
Google (10)
Yelp (9)
Kathy Dasse
Date: 2019-06-06 15:11:36
We highly recommend KSI. BJ and Mark were excellent to work with! We had both a kitchen and bath remodel done, and the project turned out better than we expected. They stand behind their work and are honest. We received money back at the end of the job because we chose a lower cost granite. We had assumed some of our changes would eat up the difference, but that was not the case! We had also gotten an estimate from Lowe’s, and KSI was not more expensive. Highly recommend them for their individualized attention.
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Lisa Jevens
Date: 2024-08-15 22:01:50
We had a small laundry room project done by KSI. Jessica did an excellent and thorough job figuring out what we needed, measuring, giving us options, and recommending an installer. Communication was very good and the job turned out beautifully. I would definitely recommend KSI for their service and attention to detail.
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Shirley Toburen
Date: 2022-12-22 05:22:14
I am in the middle of my complete kitchen renovation and I am so impressed with my KSI designer, Jessica Garst and my builder. Jessica is overseeing the remodel continually and is always keeping me appraised of the work being done. Very happy with KSI!
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Joseph Shaheen
Date: 2018-03-30 15:08:30
Had a really nice experience with KSI doing a major kitchen renovation. We worked with BJ at KSI and Mark Mulder as our contractor (through KSI). Both were easy to work with and the process was straight forward. The kitchen turned out great. We appreciated their follow up when we noticed one cabinet hinge needed replacing even after the project was complete. Honestly, highly recommend for their straight forward approach, fair prices, and predictable timeline.
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Nancy Fedon
Date: 2023-12-06 15:35:45
We had an excellent experience with Jessica Garst and the KSI team. Jessica spent many hours with us getting our kitchen design to work. We had challenges and every challenge was met. They hired outstanding, caring contractors who made the project smooth and seamless. The end result shows in the care and concern that was put forth in our large kitchen project. Please call them today
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Louisa Self
Date: 2021-10-04 15:52:52
We built a new custom home and purchased all cabinets for our home from KSI. We have cabinets in our large kitchen, 4 bathrooms, laundry room and basement bar area. We purchased the cabinets from KSI but our builder installed them. Amanda was extremely helpful and patient working together with us proposing layouts that work well for our lifestyle and colors that compliment our floor and tile selections. She also made a 3D model of our kitchen which was extremely helpful. She also provided information on knob and pull selection. The cabinets are beautiful. We have only used the cabinets for about a month but they seem like they are sturdy and durable. I highly recommend KSI and Amanda.
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Adelaide Lancaster
Date: 2023-02-10 18:24:28
I don’t know many people who describe their kitchen remodeling experiences as delightful, but we do! Working with KSI was better than we even hoped for. Jessica Garst and her team led us thru a complete design to install process that was flawless and without issue. There isn’t a thing we’d change or hope to happen differently. Her design was fast and spot on from the beginning. Communication and expectation setting about the process was excellent. Her install coordinator (Jessie) was on top of everything and had a much more discerning eye than we did about product specifications. We used a KSI install contract who we also loved working with. They were very thorough and thoughtful about making our home the best it could be, and treated everything with deep care and consideration. The craftsmanship was excellent as well. We are so fortunate to have been in such good hands thru KSI and we are grateful to be able to enjoy such a beautiful kitchen space. Thank you KSI and Jessica! We can’t thank you enough!
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DaShan Blaylock
Date: 2024-07-03 19:36:06
KSI has been a great addition to the work that we do here at Cabrio. Jill Johnson is a super professional and I really enjoy working with her. She always goes above and beyond to help me out on any project that I have. She is always giving me design tips that will help the outcome of the job and I find that to be very helpful.
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Peter Collinson
Date: 2022-11-30 17:31:33
The bathroom at my home was 66 years old and definitely needed to be completely updated. As a single man I was a little intimidated by the thought of having to select everything for the new bathroom. Jessica Garst at KSI was the consultant assigned to me. She was a huge help and was able to walk me through the entire process of selecting the floor and wall tile, the wall color, the shower door, etc. She made great recommendations and seemed to know which colors would work best with my tastes. The contractors hired to do the work did an excellent job and were flexible and easy to work with. Overall, I was very satisfied with the project and how it turned out. The only downside was that the project took several months to complete due to a variety of factors mostly beyond anyone's control. That may be par for the course in our present uncertain world.
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Etta MacDonagh-Dumler
Date: 2023-01-21 03:10:40
We believe KSI Kitchens did an exceptional job remodeling our kitchen and would highly recommend them for many reasons. In particular, Amanda Cerra, KSI project manager used an excellent project management process. All through the project she listened well to our goals for both improving our kitchen and keeping the costs within our budget. Also, KSI had to complete the project while we were overseas for the duration of the remodeling. Communications and coordination were excellent from beginning to end. KSI also had to coordinate their work with two other contractors working in our home. The KSI installation team crew led by Steve met and exceeded all our expectations - cost, design functionality, cleanliness and timing. All aspects of the project were of high quality and met our cost goal. We would highly recommend KSI Kitchens and especially Amanda Cerra without reservation.
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Rob D.
Date: 2020-03-13 14:23:55
Very pleased with the service and advice we received at KSI. My wife and I have worked with Jill J. On a couple of bath remodels and couldn't be happier. Everything came in on time and as ordered and the installation crew was top notch. If you are looking to do a kitchen or bath remodel I highly recommend giving KSI and specifically Jill J. a call.
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Lynn B.
Date: 2015-10-24 16:12:54
Very professional and quick with providing design options for my kitchen. Would definitely recommend!
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Robert T.
Date: 2023-08-16 16:17:03
We had bathroom vanities and cabinets installed. The installer they recommended was difficult to work with. Some parts weren't ordered or were ordered incorrectly. When everything was installed it still took me several days of work to get it to look right. We went with a different company for our kitchen remodel. They did a much better job and everything met our expectations when they were finished. I do not recommend KSI, nor will I hire them again.
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Kristine K.
Date: 2021-07-10 18:54:26
Bottom line: I do not recommend KSI and do not plan to hire them ever again. Read on for more details. The design process was relatively easy - I sent the designer photographs of the bathroom, dimensions that I provided, and a Pinterest inspo page that I created to reflect our design taste. From these, she created a project proposal with estimate. My husband and I appreciated the level of service early in the process compared to other companies we contacted, felt comfortable with our quote, and decided to move forward with KSI. After this, there was a brief visit to our home by the designer and contractor to confirm measurements. A visit to the KSI showroom finalized our cabinetry, flooring, and counter selections. You will not be able to buy lighting or plumping fixtures from KSI and you will be sent elsewhere. If you want a high level of service with your designer, that will not happen with KSI - They do not accompany you on these trips or provide input. The designer was responsive throughout the process, but I do feel like she was overly busy sometimes and I did feel like her attention to detail was sometimes lacking. While the design process was relatively easy - Maybe a 3 star process - The actual renovation was 1 star and absolutely the reason that we will never use KSI again. The project was originally estimated to take 3-4 weeks... Actual time: 2.5 months. The workers consistently showed up late in the day - mostly after 4pm - if at all, and made it clear that we were their last priority. When confronted about the delays, which were absolutely due to short work hours and no show days, the contractor became defensive and extremely difficult to communicate with thereafter with long stretches of no responses to questions and ludicrous excuses. It was extremely distressing because other work that was being done on our home needed to be delayed multiple times, while we waited for the bathroom to be finished. We had to have some return visits for very subpar work, mostly related to improper wall preparation and painting, but overall, the workmanship was fine. Even after the work has been done almost a month, we are still waiting for the designer to make her final visit where final billing will be given. She says that the delay is because they are waiting on a gift basket. Really?! This must be some gift basket! I cannot wait to be truly done with KSI. This was a trial run for other projects we want done, including large projects of kitchen and master bathroom remodel, and I would love to say that KSI will miss our business but I am not sure that they even care or will notice.
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Barbara C.
Date: 2017-07-05 01:49:05
The salesperson was nice, helpful and patient with me but for what I paid and the craftsmanship I got, I would've been better off going to Lowe's or Home Depot and doing it all myself. It felt like they wrote me off because it's a small condo and a small bathroom, so not a priority or worth the time. The grouting job is horrible, sloppy. They would not do my backsplash at the height I wanted, claiming it wasnt possible (huh?!?!) which leaves me wanting to redo it myself which I shouldn't have to. I don't splurge on things like this often so when I do, I want to love it. I don't.
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Mike O.
Date: 2022-05-18 18:17:34
Shady business model, poorly ran, CANT trust a single word out of anyone's mouth, I feel like I was being played around by these sales people then there management was a whole different story scammers.
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David B.
Date: 2019-12-22 00:04:12
We walked in today to get a rough estimate for our kitchen (we didn't have exact measurements but our kitchen is a very standard build). We were met by a "designer" which is where our experience went downhill. We said that we wanted to have some kitchen remodeling done and to get some estimated prices. Instead of asking what type of cabinets, counter tops, etc. We were immediately told it's going to cost 30k-35k before knowing what we wanted. After telling her we wanted 10 cabinets and granite countertops we were again not shown around to see what different options we had to pick from. Instead we were told it's going to be 20k-25k. 20,000 dollars for cabinets and countertops that we are installing ourselves?
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DM R.
Date: 2016-11-18 19:28:20
The most expensive place to buy cabinets. Not recommended. Our cabinets arrived damaged and the work crew has to wait 2 weeks for replacement as the factory is too busy to take care of its mistakes. Very disappointed.
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Christina C.
Date: 2014-06-26 18:55:29
*Note: This review is based solely on our experience with one employee at KSI. It is possible that the store itself is wonderful to work with if you get the right person. BJ at KSI in Ann Arbor is the reason Yelp should allow negative stars. If you look at my reviews you'll see that I have never written a negative review before. While I've certainly had less than ideal experiences, I try to be incredibly understanding of the fact that everyone is human and we all make mistakes. I never thought I would write such a negative review but I truly wish someone had warned me before working with this specific employee at KSI. After meeting with him to lay out the project, BJ said he would come out to measure our kitchen cabinets sometime in the next day or two so we could move forward. We had workers in and out of our house for two weeks so we told him to just stop by anytime and our lead contractor would let him in. Two weeks later we called KSI to follow up on the next steps, assuming he had come and done the measurements like he said he would. At that point he said he wanted to "come out and measure again... just to be safe." This seemed weird to us since KSI originally installed our kitchen when the house was built so really all he needed to do was measure to confirm the kitchen rendering we had already provided him with (which was from KSI in the first place). Given that something didn't seem right we asked our contractor if BJ had ever stopped by and he said no. When BJ arrived to measure the kitchen a "second" time he found out that one of the cabinet sizes was off significantly from the original rendering because a dishwasher had been added after the rending was done. There is no way that if he had actually been by to measure the first time that he wouldn't have noticed that. The entire time he was doing the "second" measurement he kept talking about how he always like to "measure twice and cut once", which is a great strategy unless you're using it to lie about the fact that you never did the measurements in the first place. When the new faucet and countertop for our half bath arrived into KSI he called us to schedule the delivery. The quartz was going to be delivered by the manufacturer between 9am-noon on the day we agreed upon. My husband stayed home from work to receive the delivery and, lo and behold, no one ever showed up. When he called KSI to speak to BJ at noon he was told that the quartz manufacturer had been given the wrong address (which came from BJ, but he never apologized or indicated that he realized that he made a mistake) and arrived at the wrong house at 9:30am but didn't have enough time in his route to bring the quartz to our actual address that day. So, not only did BJ seem completely oblivious to the fact that he made a mistake, but at 9:30am he knew that the driver wasn't going to show up that day and never called to let us know. We received the faucet a few days later and it was a completely different faucet than we ordered. Instead of going through the hassle of getting the right faucet from BJ I decided to order one on Amazon and install it myself. When we received the new kitchen cabinet doors we ordered, several of them were the wrong size for the hinges that were included and we were missing one door completely. We called that day to let him know about the missing door and he said he would have them build it and send it out immediately. One month later we called back to see if we could pick up the door because our contractor was scheduled to install all the doors the next day and he told us that he had forgotten to order it. There are so many more examples of his complete incompetence and lack of awareness that I could share but hopefully those above describe the situation well enough. This was a simple kitchen and half-bath refresh that turned into a 6 month process full of headache and frustration.
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FAQ About KSI Kitchen & Bath — Based on Independent Research
What materials can I order a countertop from KSI Kitchen & Bath?
What types of spaces does KSI Kitchen & Bath fabricate countertops for?
What shapes of kitchen countertops does KSI Kitchen & Bath fabricate?
What countertop design styles does KSI Kitchen & Bath most often implement in Ann Arbor, MI?
What is the service area of KSI Kitchen & Bath?
What types of clients does KSI Kitchen & Bath work with?
Does KSI Kitchen & Bath have its own countertop fabrication facility?
Does KSI Kitchen & Bath offer any discounts on countertop fabrication in Ann Arbor, MI?
What is the price category of KSI Kitchen & Bath in Ann Arbor, MI?
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from KSI Kitchen & Bath?
What is the fabrication and installation timeline for a countertop at KSI Kitchen & Bath?
How long does it take KSI Kitchen & Bath to prepare a quote for countertop fabrication and installation?
Does KSI Kitchen & Bath offer cutouts for sinks, cooktops, or other elements?
What guarantees does KSI Kitchen & Bath provide for its work?
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on KSI Kitchen & Bath. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources. If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
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H, 3365 Washtenaw Ave h Suite, Ann Arbor, MI 48104