The Granite Shop
since 2017
Examples of works performed by The Granite Shop
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About The Granite Shop
total score
Exact value: 62.366074 out of 100.
Keystone GraniteWerks has been serving the communities of South Bend and Elkhart, Indiana, and the surrounding areas for over 20 years. They fabricate countertops for many projects including kitchen counters, bathrooms, outdoor projects, restaurants, hotels, living rooms, and many other types of establishments. Its retail outlet can be found in Pierceton, which is easily accessible from South Bend by way of the US-30 and US-31 highways. The company produces aesthetically pleasing and functional countertops made of natural stones. The knowledgeable staff members will give you a hand in designing countertops for your needs.
Customer Feedback Score
reviews: 47
YELP
reviews: 2
reviews: n/a
CoCo
reviews: n/a
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Additional benefits of The Granite Shop
Onsite services
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible seating
Accepts Credit Cards
Granite supplier
Construction material wholesaler
Countertop contractor
Countertop store
Stone cutter
Stone supplier
Reviews about The Granite Shop
All (10)
Google (10)
Debra Hillger
Date: 2024-08-13 15:30:37
Terrible, terrible, terrible customer service. No one answers the phone during normal business hours. I needed assistance from Kim, who handles the Lowes accounts. Lowes representatives left numerous messages for her to contact me, as did I. Two weeks now, and I haven't heard a word from her, even after finally contacting the the fellow from the Granite Shop who said that he would leave notes for her to contact me. It almost seems like a scam business, except that that fellow who measured my countertops was very prompt and professional.
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Julie White
Date: 2021-07-31 01:24:47
Very pleased with the process from picking our granite slab, ordering, lazer measuring, installation and follow up! All appointments were on time. Thanks Alex and Hector for for a great install - they included us in all decisions and left the kitchen so clean you wouldn't even know they were here! Dan followed up 2 days after install to make sure no issues. Will definitely use Keystone again.
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Adam G
Date: 2022-06-16 14:40:01
I had a great experience from start to finish. Dan is very knowledgeable and has a passion for his field of work. I went with quartz countertops and a granite sink. The installers were on time and professional. My kitchen already looks and feels 100x better.
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Michelle Neighbor
Date: 2021-10-01 23:08:15
Amazing customer service from start to finish. Dan helped us pick out the perfect slab, worked within our time frame and budget. The cutting process was perfection and the installation crew top notch, there is nothing but the highest praise we have for this company and their work!!!
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Kevin J. Stoll
Date: 2021-08-26 17:15:21
I had the guys at Keystone Granite Works make me a couple of isolation platforms for my home stereo. One for my turntable and one for my CD player. They worked out perfectly ! I couldn't be happier. Thank you Dan and the guys in the shop. You did a wonderful job for me. I highly recommend these guys for all your counter top needs. Thanks again guys ! Kevin J. Stoll
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Randy Kalman
Date: 2021-12-22 15:03:08
We had the BEST experience from start to finish for our quartz kitchen counter and sink purchase and installation. Alex & Hector on the install were the ultimate professionals with their craftsmanship and customer service.
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Nancy Streich
Date: 2019-03-02 16:21:22
Took them 3 months after I paid for countertop to install it. Horrible experience, beautiful quartz. They wanted to charge me to remeasure when it was their mistake the first time. Don't do it. They also scratched a newly refinished floor and I'm so done with them I'm paying to fix the floor myself
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Jessica Cox
Date: 2024-11-12 15:46:24
Our experience with The Granite Shop out of Pierceton was less than acceptable. We hand picked our slab and were very excited. The day of delivery, a completely wrong slab was delivered. We were promised install with the correct slab for 2 weeks later. That day came and went without any communication from The Granite Shop (we called and emailed daily). We were ghosted for almost a week before being told another delivery date. On that day, the installers did not attach the required support braces for our island. We were again ghosted for another week while we tried to reach our contact, Kim Rocha, to discuss our options. At that time we were told the countertop would need to be pulled back out and there would be a chance of it being damaged during the process. Never once did we hear a "sorry for the inconvenience" or "what can we do to help". The slab itself is gorgeous, however the quality of the installation and the extreme lack of being able to contact any sort of customer service was beyond concerning. For the amount of money one pays to have custom countertops, I would highly suggest working with a company that is customer focused and knows how to accurately run their business. I have attached the photo of our slab sent to me from the warehouse where an employee flashed the camera in the background. Nothing about our experience leads us to believe that this is a professional business.
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Deb Miller
Date: 2021-12-03 17:34:46
We love how our bath counter turned out for our custom vanity. Everyone was courteous and professional. Very considerate and customer focused. Great workmanship! We will use them again.
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Gwynne Miller
Date: 2022-01-26 12:34:34
Great experience! Level of knowledge and design involvement was so helpful from Dan. And the timeliness was AWESOME in getting new countertops installed. Installation crew went above and beyond in all ways to do the job efficiently and perfectly for our family. Here are just a couple photos of the beautiful quartzite vanity. Also did quart and granite in kitchen. Highly recommend Keystone GW.
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