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October 31, 2025: Application Deadline for CountertopsContractors.com National Ranking (2025-2026)

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contractor place 5
Fort Wayne, IN City Rating: We have identified this city as the primary city for this contractor.

The Granite Shop

since 2017

Examples of works performed by The Granite Shop

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About The Granite Shop — Ranked №5 Countertop Fabricator and Installer in Fort Wayne, IN

62.37

total score

The main rating value calculated from more than 30 indicators.
Exact value: 62.366074 out of 100.

According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.

The Granite Shop, founded in 2017, ranked number 5 in Fort Wayne, IN in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.

We included The Granite Shop among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.

The Granite Shop: Total Score & Key Ratings

The Total Score of 62.37 out of 100 achieved by The Granite Shop in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — The Granite Shop has a rating of 4.4 out of 5 — and our team’s Mystery Shopper Score, which stands at 3.21 out of 5.

You can read detailed information and evaluations from our independent research of The Granite Shop’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact The Granite Shop directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.

General information about The Granite Shop

Keystone GraniteWerks has been serving the communities of South Bend and Elkhart, Indiana, and the surrounding areas for over 20 years. They fabricate countertops for many projects including kitchen counters, bathrooms, outdoor projects, restaurants, hotels, living rooms, and many other types of establishments. Its retail outlet can be found in Pierceton, which is easily accessible from South Bend by way of the US-30 and US-31 highways. The company produces aesthetically pleasing and functional countertops made of natural stones. The knowledgeable staff members will give you a hand in designing countertops for your needs.

Disclaimer:

The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.

When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.

More info

Mystery Shopper Report

3.2

The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 3.211577 out of 5.
criteria: 10

Staff friendliness

1

Poor

Staff Expertise

3

Good

Company Age

2.1

Emerging

Own Office

5

Has Office

Own Production

5

Has Prod

Veterans Discount

1

None

Production time

4

Fast

Deposit Level

3

Standard

Quote Time

0

No Data

Affordability

4.6

Low

Company services

Kitchen

service-kitchen To order

Bathroom

service-bathroom To order

Outdoors

service-outdoors To order

Commercial

service-commercial To order

Fireplaces

service-fireplaces To order

Sill rail

service-sill_rail To order

Additional benefits of The Granite Shop

Onsite services

Wheelchair accessible entrance

Wheelchair accessible parking lot

Wheelchair accessible seating

Accepts Credit Cards

Granite supplier

Construction material wholesaler

Countertop contractor

Countertop store

Stone cutter

Stone supplier

Reviews about The Granite Shop

All (12)

Google (10)

Yelp (2)

Source: icon-google Google
avatar

Debra Hillger

Date: 2024-08-13 15:30:37

Terrible, terrible, terrible customer service. No one answers the phone during normal business hours. I needed assistance from Kim, who handles the Lowes accounts. Lowes representatives left numerous messages for her to contact me, as did I. Two weeks now, and I haven't heard a word from her, even after finally contacting the the fellow from the Granite Shop who said that he would leave notes for her to contact me. It almost seems like a scam business, except that that fellow who measured my countertops was very prompt and professional.

Source: icon-google Google
avatar

Julie White

Date: 2021-07-31 01:24:47

Very pleased with the process from picking our granite slab, ordering, lazer measuring, installation and follow up! All appointments were on time. Thanks Alex and Hector for for a great install - they included us in all decisions and left the kitchen so clean you wouldn't even know they were here! Dan followed up 2 days after install to make sure no issues. Will definitely use Keystone again.

Source: icon-google Google
avatar

Adam G

Date: 2022-06-16 14:40:01

I had a great experience from start to finish. Dan is very knowledgeable and has a passion for his field of work. I went with quartz countertops and a granite sink. The installers were on time and professional. My kitchen already looks and feels 100x better.

Source: icon-google Google
avatar

Michelle Neighbor

Date: 2021-10-01 23:08:15

Amazing customer service from start to finish. Dan helped us pick out the perfect slab, worked within our time frame and budget. The cutting process was perfection and the installation crew top notch, there is nothing but the highest praise we have for this company and their work!!!

Source: icon-google Google
avatar

Kevin J. Stoll

Date: 2021-08-26 17:15:21

I had the guys at Keystone Granite Works make me a couple of isolation platforms for my home stereo. One for my turntable and one for my CD player. They worked out perfectly ! I couldn't be happier. Thank you Dan and the guys in the shop. You did a wonderful job for me. I highly recommend these guys for all your counter top needs. Thanks again guys ! Kevin J. Stoll

Source: icon-google Google
avatar

Randy Kalman

Date: 2021-12-22 15:03:08

We had the BEST experience from start to finish for our quartz kitchen counter and sink purchase and installation. Alex & Hector on the install were the ultimate professionals with their craftsmanship and customer service.

Source: icon-google Google
avatar

Nancy Streich

Date: 2019-03-02 16:21:22

Took them 3 months after I paid for countertop to install it. Horrible experience, beautiful quartz. They wanted to charge me to remeasure when it was their mistake the first time. Don't do it. They also scratched a newly refinished floor and I'm so done with them I'm paying to fix the floor myself

Source: icon-google Google
avatar

Jessica Cox

Date: 2024-11-12 15:46:24

Our experience with The Granite Shop out of Pierceton was less than acceptable. We hand picked our slab and were very excited. The day of delivery, a completely wrong slab was delivered. We were promised install with the correct slab for 2 weeks later. That day came and went without any communication from The Granite Shop (we called and emailed daily). We were ghosted for almost a week before being told another delivery date. On that day, the installers did not attach the required support braces for our island. We were again ghosted for another week while we tried to reach our contact, Kim Rocha, to discuss our options. At that time we were told the countertop would need to be pulled back out and there would be a chance of it being damaged during the process. Never once did we hear a "sorry for the inconvenience" or "what can we do to help". The slab itself is gorgeous, however the quality of the installation and the extreme lack of being able to contact any sort of customer service was beyond concerning. For the amount of money one pays to have custom countertops, I would highly suggest working with a company that is customer focused and knows how to accurately run their business. I have attached the photo of our slab sent to me from the warehouse where an employee flashed the camera in the background. Nothing about our experience leads us to believe that this is a professional business.

Source: icon-google Google
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Deb Miller

Date: 2021-12-03 17:34:46

We love how our bath counter turned out for our custom vanity. Everyone was courteous and professional. Very considerate and customer focused. Great workmanship! We will use them again.

Source: icon-google Google
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Gwynne Miller

Date: 2022-01-26 12:34:34

Great experience! Level of knowledge and design involvement was so helpful from Dan. And the timeliness was AWESOME in getting new countertops installed. Installation crew went above and beyond in all ways to do the job efficiently and perfectly for our family. Here are just a couple photos of the beautiful quartzite vanity. Also did quart and granite in kitchen. Highly recommend Keystone GW.

Source: icon-google Yelp
avatar

Will D.

Date: 2021-11-03 14:51:32

Our experience was nothing short of amazing. Dan and the staff at Keystone Granitewerks were very professional and made the experience very enjoyable. Any questions that I had, they were quick to respond. If I could give 10 stars, I would. Highly recommended.

Source: icon-google Yelp
avatar

Marissa W.

Date: 2017-10-09 21:56:09

I recommend looking elsewhere. We had a relatively small job (kitchen counter tops) and it's been awful. Their mistake would have left us with no counter tops for weeks. (Our contractor had to convince them to put the wrong piece in so we could at least use the sink.) When the correct pieces of quartz were finally installed they were chipped and scratched. The company has never even attempted to apologize for any of these things (or offer any form of refund on the payment we were required to make up front) - which would indicate that this is level of service they typically provide their customers.

FAQ About The Granite Shop — Based on Independent Research

What materials can I order a countertop from The Granite Shop?

What types of spaces does The Granite Shop fabricate countertops for?

What shapes of kitchen countertops does The Granite Shop fabricate?

What countertop design styles does The Granite Shop most often implement in Fort Wayne, IN?

What is the service area of The Granite Shop?

What types of clients does The Granite Shop work with?

Does The Granite Shop have its own countertop fabrication facility?

Does The Granite Shop offer any discounts on countertop fabrication in Fort Wayne, IN?

What is the price category of The Granite Shop in Fort Wayne, IN?

Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from The Granite Shop?

What is the fabrication and installation timeline for a countertop at The Granite Shop?

How long does it take The Granite Shop to prepare a quote for countertop fabrication and installation?

Does The Granite Shop offer cutouts for sinks, cooktops, or other elements?

What guarantees does The Granite Shop provide for its work?

Please Note

The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on The Granite Shop. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources. If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.

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