Upstate Granite Solutions

Source: Google

Debbie Barton

Date: 2024-06-22 14:01:34

First of all, they have great customer service. Lee was my designer and he was great. John did my template and pointed out where I was going to have a problem. He gave me several suggestions so I could have it fixed before they were installed. Leo and Courtland did the install and knew what they were doing, they did a great job. I was very pleased.

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Source: Google

Jed Sorensen

Date: 2024-01-15 00:09:16

I hate to give a bad review but our experience with Upstate Granite was terrible. The worst part was installation. Or fabrication. Or templating. It’s hard to say. Our home was new construction, not a remodel or update. We have an Isokern fireplace and selected natural stone with some unique qualities and a layout to ensure the stone looked like it was cut from one piece (which was an extra charge). That process was very stressful and we had to drive out to the showroom and track down help at their site to get confirmation the slabs that we had reserved and put a deposit on were still available. We thought we were good to go then. I am still amazed at how bad the installation was. You can see in the picture that the fireplace surround is terribly crooked. One side is more than 1/4 inch higher than the other side. None of the three pieces is even close to level. When we asked Upstate Granite to come back out, they sent the original installer, who argued that he had to match the top of the inside of the fire box. We honestly didn’t check the level initially, but when the mantel was installed, the bad installation was glaringly obvious. Were we supposed to check his work? We don’t install fireplace marble for a living. The backsplash panels on each side of the kitchen sink are also very poorly installed. Either the templating was bad or the fabrication was bad, but the gaps on the left side and the gap under the cabinet light rails are inconsistent and way too big. The installer argued that replacing them might damage the rest of the backsplash and the walls. In the end we will be installing fireplace doors to cover the crooked fireplace marble, for an additional $2600.00 and are still considering options for the kitchen backsplash. Also, of the 4 different types of sinks we had in 9 places, 3 of them had to be redone because they cut the hole the wrong size. Based on our experience (June -July 2023)we cannot recommend Upstate Granite. If you do go with them, you should be ready to check their work every step of the way.

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Source: Google

Terri Brasile

Date: 2024-02-05 23:34:55

I love my granite! They did a great job. It was a wonderful experience when you’re building a new home and everything has to fit into place. They are very accommodating. They have so many granite material to choose from!

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Source: Google

Brittany Keith

Date: 2024-06-09 17:31:11

Best customer service available...hands down. The treatment we received at the showroom was incredibly helpful and professional. The team was friendly & knowledgeable and not the least bit pushy. I wish this standard of customer service were everywhere. We are extactic with our quartz, marble and fixtures and will 100% go back to Upstate Granite Solutions for any future projects!

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Source: Google

Matt Miller

Date: 2024-05-28 20:47:49

I had two custom countertops made for some guest bathrooms at our home. Everything from initial consultation to verification of measurements and material selection was professional. I worked with designer Kyle who kept me informed every step of the way and provided detailed drawings of finished product prior to sign off. Everyone in the showroom was friendly and made the purchase stress free. I have other projects down the road and I will definitely use Upstate Granite Solutions again!

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Source: Google

Ron Pouliot

Date: 2024-05-22 12:00:54

We remodeled an older home with a 16' run counter top with a dog leg. The experience was terrific from the sales rep through the final sealing of our granite top. We highly recommend that anyone considering replacing their counter tops look at Upstate Granite Solutions.

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Source: Google

Kelly Gaulden

Date: 2024-05-31 03:34:43

We are so pleased with our new counters and sink from upstate Granite Solutions. The showroom staff was helpful and gave us plenty of freedom to browse. Kyle, our designer, was very responsive and answered all our questions. The technician who came to do measurements was friendly and precise. The installation went smoothly as well!

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Source: Google

Rusty Smith

Date: 2023-09-14 14:55:30

Upstate Granite Solutions was absolutely incredible! The customer service from every aspect was highly professional! The product, installation, and follow up, was far above any company that I’ve dealt with in years. I would highly recommend Upstate Granite Solutions for your home or business. Well Done!!

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Source: Facebook

Diane Castellucci Soltyshak

Let me start by saying I have had several granite countertops installed over the years and this was the worse in installation. The seam is noticeable and not lined up. It was put in an area that most prep work is done so very obvious. Not matched in any way. They said they have seen worse. Was that going to make me feel better? The sealer that we paid extra for was done poorly where areas are not smoothed. The granite itself has cracks, chips and not smooth in anyway. Their solution was fill the chips with epoxy. Epoxy can never be matched well and will be noticeable. This is their solution to a bad job. I recommend anyone getting a new countertop to sign off on where seams will be and go to another company. After all the money we paid we are left very unhappy. The owner wants to blame customer for picking slab when he also said you can’t pick a slab. They are suppose to be the experts to advise a customer.

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Source: Facebook

Joyce Lewis

My licensed contractor recommended Upstate Granite and they did not disappoint. Beautiful work. They were patient, kind, and on target with their timing. I’m extremely happy.

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Source: Facebook

Carol Metzger Stephens

I had Upstate Granite Solutions install a new marble countertop in my remodeled kitchen in Oct of 2019. I was very pleased with the help selecting my new countertops and the laser technology they used to come to my house and measure for the installation. When they arrived to install my new countertops the installer said there was a crack in the countertop (before they even removed it from their truck) and they would not be installing it. To my shock the owner refused to replace the countertop that was cracked. He insisted that they would install it and repair the countertop using “standards established by the Natural Stone Institute “. The only choice the owner gave us was to install the damaged countertop or lose our deposit. I have never left a negative review for a company but every time I wipe down my countertop and see and feel the crack it upsets me so I decided to share my experience with this company. The owner absolutely refused to replace the damaged piece of the countertop. He really didn’t care that I was upset and didn’t want a cracked countertop installed. I had narrowed my decision down to 2 companies and feel I made a very bad decision to choose this company.

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Source: Facebook

Michelle Attaway Halbert

This company was so easy to work with. They communicated clearly about the process. I received quotes very quickly. They had a great selection. Our install was excellent and I can barely see the seam, it was lined up perfectly. I am so glad we chose this company!

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