Universal Marble & Granite

We rate the staff friendliness of Universal Marble & Granite as Fair. Our research revealed that the staff at Universal Marble & Granite communicated in a formal manner without much warmth. While acceptable, the level of interaction could have been more personable. This places them in the Fair category. Important: Our rating is based on the personal experience of our mystery shopper with  Universal Marble & Granite’s staff. This rating may vary for other clients depending on the specific staff member or situation. We recommend contacting Universal Marble & Granite directly to better understand their approach to customer service.

We rate the staff expertise of Universal Marble & Granite as Fair. The staff member from Universal Marble & Granite who spoke with our professional mystery shopper was able to answer basic questions, but the responses did not fully demonstrate a high level of expertise. This evaluation places them in the Fair category. Important: This rating reflects the professionalism of the specific staff member who interacted with our mystery shopper. The expertise of other staff members at Universal Marble & Granite may vary. We recommend contacting the company directly for more comprehensive information.

Universal Marble & Granite is a legacy company, established in 1990. According to our research, Universal Marble & Granite has been in business since 1990, placing it in the Legacy category. Companies with such a long history demonstrate deep industry expertise and a strong commitment to delivering high-quality services, making them among the most reliable in the field. Important: This information is based on data collected by our mystery shopper. We recommend contacting Universal Marble & Granite directly to confirm the details.

We note that Universal Marble & Granite has a dedicated office. Our research revealed that Universal Marble & Granite operates from a dedicated office. This demonstrates the company’s serious approach to business and provides added convenience for customers. Having an office is often perceived as a sign of professionalism and stability. Important: This information was gathered as part of our mystery shopper research. We recommend contacting Universal Marble & Granite directly to confirm the latest details.

We note that Universal Marble & Granite has its own production facility. Our research revealed that Universal Marble & Granite operates its own production facility. This allows the company to maintain full control over the quality and timeline of their products while responding efficiently to client requests. Having in-house production is often seen as a sign of reliability and high professionalism. Important: This information was gathered as part of our mystery shopper research. We recommend contacting Universal Marble & Granite directly to confirm the accuracy of this data.

Universal Marble & Granite offers discounts for veterans. Our research revealed that Universal Marble & Granite provides special discounts for veterans. This demonstrates the company’s commitment to supporting veterans and its dedication to serving this group of customers. Important: This information was obtained as part of our mystery shopper research. We recommend contacting Universal Marble & Granite directly to confirm the accuracy of this data.

We rate the production time of Universal Marble & Granite as Very Fast. Our mystery shopper research revealed that Universal Marble & Granite quoted a project completion time of 5 days. This is the fastest possible time, placing them in the Very Fast category. Universal Marble & Granite is an excellent choice for clients who value quick delivery. Important: Our evaluation is based on information provided by Universal Marble & Granite during our mystery shopper research. The timeframes quoted to our mystery shopper may differ for other clients depending on the complexity of the project and the company’s current workload. We recommend confirming details and timelines directly with Universal Marble & Granite.

We rate the deposit level of Universal Marble & Granite as Standard. Universal Marble & Granite requested a deposit of 50%, which aligns with the industry standard. This deposit level strikes a balance between the client’s commitment and the contractor’s confidence in starting the project. Important: Our evaluation is based on data collected through our mystery shopper research. The terms offered to our mystery shopper by Universal Marble & Granite may vary for other customers depending on the situation. We recommend confirming the details and obtaining a formal proposal directly from Universal Marble & Granite.

We did not receive quote preparation data from Universal Marble & Granite. Unfortunately, Universal Marble & Granite did not provide information about quote preparation times as part of our mystery shopper research. This may be due to internal processes or other circumstances that prevented a response. Important: The lack of data on quote preparation time affects the company’s ranking position. However, Universal Marble & Granite remains one of the top companies in the U.S., having achieved high results in other criteria. We recommend contacting Universal Marble & Granite directly to clarify timelines and conditions.

We did not receive pricing information from Universal Marble & Granite. Unfortunately, Universal Marble & Granite did not provide pricing details for products made from Calacatta Idilio quartz and Carrara Morro quartz as part of our mystery shopper research. This may be due to specific business processes or other factors. Important: This does not impact the excellent reputation of Universal Marble & Granite, which is recognized in our rankings for other parameters. We recommend reaching out to Universal Marble & Granite directly to obtain pricing details and further information.