Universal Marble and Granite

We rate the staff friendliness of Universal Marble and Granite as Very Good. During our research, the staff at Universal Marble and Granite demonstrated politeness and warmth, showing clear interest in the client’s inquiries. This interaction places them in the Very Good category. Important: Our rating is based on the personal experience of our mystery shopper with Universal Marble and Granite’s staff. This rating may vary for other clients depending on the specific staff member or situation. We recommend contacting Universal Marble and Granite directly to better understand their approach to customer service.

We rate the staff expertise of Universal Marble and Granite as Excellent. The staff member from Universal Marble and Granite who spoke with our professional mystery shopper provided the most complete and accurate answers to all questions, demonstrating a thorough understanding of the product or service. According to our mystery shopper, the staff member also showed a readiness to offer helpful recommendations and displayed a high level of professional expertise. This evaluation places them in the Excellent category. Important: This rating reflects the professionalism of the specific staff member who interacted with our mystery shopper. The expertise of other staff members at Universal Marble and Granite may vary. We recommend contacting the company directly for more comprehensive information.

Universal Marble and Granite is an established company, operating since 2005. According to our research, Universal Marble and Granite has been in business since 2005, placing it in the Established category. Such a track record demonstrates a stable reputation and professionalism, making the company a reliable choice for clients. Important: This information is based on data collected by our mystery shopper. We recommend contacting Universal Marble and Granite directly to confirm the accuracy of the details.

We note that Universal Marble and Granite has a dedicated office. Our research revealed that Universal Marble and Granite operates from a dedicated office. This demonstrates the company’s serious approach to business and provides added convenience for customers. Having an office is often perceived as a sign of professionalism and stability. Important: This information was gathered as part of our mystery shopper research. We recommend contacting Universal Marble and Granite directly to confirm the latest details.

We note that Universal Marble and Granite has its own production facility. Our research revealed that Universal Marble and Granite operates its own production facility. This allows the company to maintain full control over the quality and timeline of their products while responding efficiently to client requests. Having in-house production is often seen as a sign of reliability and high professionalism. Important: This information was gathered as part of our mystery shopper research. We recommend contacting Universal Marble and Granite directly to confirm the accuracy of this data.

Universal Marble and Granite offers discounts for veterans. Our research revealed that Universal Marble and Granite provides special discounts for veterans. This demonstrates the company’s commitment to supporting veterans and its dedication to serving this group of customers. Important: This information was obtained as part of our mystery shopper research. We recommend contacting Universal Marble and Granite directly to confirm the accuracy of this data.

We rate the production time of Universal Marble and Granite as Very Fast. Our mystery shopper research revealed that Universal Marble and Granite quoted a project completion time of 5 days. This is the fastest possible time, placing them in the Very Fast category. Universal Marble and Granite is an excellent choice for clients who value quick delivery. Important: Our evaluation is based on information provided by Universal Marble and Granite during our mystery shopper research. The timeframes quoted to our mystery shopper may differ for other clients depending on the complexity of the project and the company’s current workload. We recommend confirming details and timelines directly with Universal Marble and Granite.

We rate the deposit level of Universal Marble and Granite as Very High. Universal Marble and Granite requested a deposit of 75% of the total project cost, placing them in the Very High category. This indicates significant financial obligations at the start of the project. We recommend discussing with Universal Marble and Granite the details of their approach and reasons for this policy. Important: Our evaluation is based on data collected through our mystery shopper research. The terms offered to our mystery shopper by Universal Marble and Granite may vary for other customers depending on the situation. We recommend confirming the details and obtaining a formal proposal directly from Universal Marble and Granite.

We rate the quote preparation speed of Universal Marble and Granite as Slow. Our mystery shopper research showed that Universal Marble and Granite took longer than most companies to prepare a quote. This performance places them in the Slow category. We recommend discussing quote preparation timelines with Universal Marble and Granite in advance. Important: Our evaluation is based on data collected through mystery shopper research. The quote preparation time experienced by our mystery shopper may differ for other clients depending on the company’s workload and project specifics. We recommend confirming details and timelines directly with Universal Marble and Granite.

We rate the price level of Universal Marble and Granite as Above Average. According to our mystery shopper research, Universal Marble and Granite quoted a price of $93.41 per square foot for Calacatta Idilio quartz and $88.36 for Carrara Morro quartz. These prices fall slightly Above Average compared to other contractors in the city, potentially reflecting higher service quality or premium materials. The total price for the finished and installed product measuring 83.4 square feet was $7790 for Calacatta Idilio quartz and $7369 for Carrara Morro quartz. Important: Our evaluation is based on data collected through mystery shopper research. The terms offered to our mystery shopper may vary for other customers depending on the situation. We recommend confirming the details and obtaining an updated quote directly from Universal Marble and Granite.