United Marble & Granite Company

Source: Google

Danielle Harris

Date: 2023-06-02 15:22:44

Custom vanity top with sink Pros: Installation guys, they offer remnants, quality of materials Cons: Product late, took multiple calls, voicemails, emails, and dropping by several times for status, follow-up questions, to pick-up piece, then later schedule install. Even after it was a few days late I called to make sure it would be ready. Arrived and they still needed to drill faucet hole. Had to wait about 30 mins. Over all customer service/responsiveness from sales was very, very, very bad.

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Source: Google

Barbara Bates

Date: 2024-04-10 20:44:21

We ordered a countertop to be installed in our bathroom. When they came to install it they damaged two walls in our brand new bathroom. When I contacted them they said "it happens". I requested that they compensate us so we could pay to have those areas repaired and they said they would not do that and that if they credited me money back they would come rip the counter out. I asked to speak to the owner who I was told wasn't there. I asked to leave a message for him and was told that he is busy and I would have to call back the next day, which I did. This time I was told that the owner wasn't at his desk but he would call me back which never happened. We were VERY disappointed in the service and lack of response to our concern. We still have not been contacted by them regarding this situation. We are very disappointed in how this "wasn't handled" by them. We learned our lesson.

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Source: Google

Linda Cashman

Date: 2024-05-28 22:15:28

I love working with these people and company!! Every single one of them went above and beyond to accommodate our needs and to make sure that we were totally happy with our kitchen remodel. As with every project, things can go wrong. However, these people handled it professionally, quickly and just the way I wanted it to be handled. The end project is beautiful! Thank you, United Granite, Paul and Burak. I love my new kitchen!

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Source: Google

zulfiye yurdakul

Date: 2021-01-22 19:40:41

Very great service! We use the kitchen every single minute so we needed a very good product and UMG definitely had the best granite for us. It’s been more than 2 years now and the granite still looks new. I am very happy I worked with this team getting a remodel done. They are very professional with their work and they make sure to put a smile on your face.

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Source: Google

Melisa Muge Gokce

Date: 2024-02-13 05:26:55

I would highly recommend United Marble & Granite! We used them for installing our granite countertops. They were very helpful and attentive when we went there. Scheduling and installation was on time, efficient and very easy. They did a great job with installation. Our cooktop sits on countertop perfectly. The price was significantly less than the others that we got quoted. They did a great job. We get compliment on our countertops all the time. I am so happy it turned out so well.

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Source: Google

Michelle Biller

Date: 2020-10-26 03:30:25

We have had a very positive experience with this company. My husband and I came in with our 2 small children to view some granite counter tops. They were helpful and quickly showed us a few options based on our cabinet colors. Eko, the sales coordinator, even sent us more options via email that were more in our price range and suggested a quartz material instead since it is more durable for our lifestyle. He even helped connect us with sellers they work with for an affordable sink and tile backsplash. The process has been quick and easy so far. My husband and I agree that it has been the the best costumer service we have received since we started our kitchen remodel.

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Source: Google

Fee Fee

Date: 2020-06-05 15:33:33

Just recently bought granite for my kitchen from this place and customer service was excellent from the moment I walked in. Personable service and reasonable prices. And let me tell you I had been to 7 different granite stores prior to coming here and their prices was by far the cheapest and the selection to choose from was plentiful! Customized and Installed in less than 7 days! Only setback was I wish they had the cutting board offered as a bonus when I ordered so it could match but I was given a board of different color for free so no complaints. Thanks UM&G!

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Source: Google

HHF Delivery

Date: 2023-04-27 19:31:47

A total and complete scam!!! They bait and switched us on our selection and refused to make it correct saying they sold our granite to another customer and never notified us. Insted they just made our project out of another granite hoping to slip it by us. They refused to correct the problem or refund our deposit!! Barak, the manager is a blatant manipulator and liar, so stay clear of this comapny at all cost. I'll be filing with the BBB, Consumer Affairs and the Attorney General. This is an intentially fraudulant operation that in my estimation won't be around very long. NOTE: We gave them every opportunity to resolve the matter in a reasonable manner.

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Source: Facebook

Ray Hild

The experience was not acceptable. Given that I have started and run a few businesses, here are some suggestions. I would start with a redo of the company culture and sense of pride. A top down review of work quality, internal efficiencies and attitude require attention. There are people in positions there that need to be coached up or replaced. I suspect that the overall operation is subpar, there are issues with mid management as well. Accountability, clear direction and a focus on quality outcomes are lacking. I would be sure that measurements of projects are accurate the first time, but certainly after the 2nd visit. Nope not even then. Next, it would be nice if the incorrect cut based on inaccurate measurements weren't forced into the space anyway, putting gouges in the walls. Why does it take almost 1 month to revisit a job site after the initial measurements were wrong the 1st time. Why is it that a residential customer with no experience is the field found all the issues, instead of your employees. The customer service and response times were completely substandard. I have escalated to Lowes HQ for resolution. I hope they come to you all with lots of questions. I hope that your answers match the documentation already provided to them.

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Source: Facebook

Susan Zinkand Smith

Professional from start to finish. I highly recommend United Marble & Granite!!

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Source: Facebook

Carol Coufal

Great job!!!? On time for each appointment and great work!!?

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Source: Facebook

Phyllis Setlen

Everyone we came in contact with at United Marble and Granite was professional courteous and experienced. My husband and I had a very hard time making a granite selection. Our assistant, Hamide, helped tremendously. So happy with our choice and the company. Highly recommended them.

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Source: Facebook

Blane Smith

United Marble & Granite did a fantastic job on my new bar and laundry room countertops. The seam is hardly noticeable and they did a great job aligning the natural patterns in the stone. I will be recommending them to all my friends and family. Thanks Hamide! Pictures coming soon...

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