The Marble and Stone Shop

We rate the staff friendliness of The Marble and Stone Shop as Very Good. During our research, the staff at The Marble and Stone Shop demonstrated politeness and warmth, showing clear interest in the client’s inquiries. This interaction places them in the Very Good category. Important: Our rating is based on the personal experience of our mystery shopper with The Marble and Stone Shop’s staff. This rating may vary for other clients depending on the specific staff member or situation. We recommend contacting The Marble and Stone Shop directly to better understand their approach to customer service.

We rate the staff expertise of The Marble and Stone Shop as Excellent. The staff member from The Marble and Stone Shop who spoke with our professional mystery shopper provided the most complete and accurate answers to all questions, demonstrating a thorough understanding of the product or service. According to our mystery shopper, the staff member also showed a readiness to offer helpful recommendations and displayed a high level of professional expertise. This evaluation places them in the Excellent category. Important: This rating reflects the professionalism of the specific staff member who interacted with our mystery shopper. The expertise of other staff members at The Marble and Stone Shop may vary. We recommend contacting the company directly for more comprehensive information.

The Marble and Stone Shop is a legacy company, established in 1970. According to our research, The Marble and Stone Shop has been in business since 1970, placing it in the Legacy category. Companies with such a long history demonstrate deep industry expertise and a strong commitment to delivering high-quality services, making them among the most reliable in the field. Important: This information is based on data collected by our mystery shopper. We recommend contacting The Marble and Stone Shop directly to confirm the details.

We note that The Marble and Stone Shop has a dedicated office. Our research revealed that The Marble and Stone Shop operates from a dedicated office. This demonstrates the company’s serious approach to business and provides added convenience for customers. Having an office is often perceived as a sign of professionalism and stability. Important: This information was gathered as part of our mystery shopper research. We recommend contacting The Marble and Stone Shop directly to confirm the latest details.

We note that The Marble and Stone Shop has its own production facility. Our research revealed that The Marble and Stone Shop operates its own production facility. This allows the company to maintain full control over the quality and timeline of their products while responding efficiently to client requests. Having in-house production is often seen as a sign of reliability and high professionalism. Important: This information was gathered as part of our mystery shopper research. We recommend contacting The Marble and Stone Shop directly to confirm the accuracy of this data.

We were unable to confirm whether The Marble and Stone Shop offers discounts for veterans. Unfortunately, as part of our mystery shopper research, we were unable to determine if The Marble and Stone Shop provides discounts for veterans. This may be due to unanswered calls or messages. Important: The absence of data impacts the company’s position in our ranking. However, The Marble and Stone Shop remains one of the top companies in the U.S., having achieved high scores in other categories. We recommend reaching out to The Marble and Stone Shop directly for more information.

We rate the production time of The Marble and Stone Shop as Very Fast. Our mystery shopper research revealed that The Marble and Stone Shop quoted a project completion time of 5 days. This is the fastest possible time, placing them in the Very Fast category. The Marble and Stone Shop is an excellent choice for clients who value quick delivery. Important: Our evaluation is based on information provided by The Marble and Stone Shop during our mystery shopper research. The timeframes quoted to our mystery shopper may differ for other clients depending on the complexity of the project and the company’s current workload. We recommend confirming details and timelines directly with The Marble and Stone Shop.

We rate the deposit level of The Marble and Stone Shop as Standard. The Marble and Stone Shop requested a deposit of 50%, which aligns with the industry standard. This deposit level strikes a balance between the client’s commitment and the contractor’s confidence in starting the project. Important: Our evaluation is based on data collected through our mystery shopper research. The terms offered to our mystery shopper by The Marble and Stone Shop may vary for other customers depending on the situation. We recommend confirming the details and obtaining a formal proposal directly from The Marble and Stone Shop.

We rate the quote preparation speed of The Marble and Stone Shop as Very Slow. Our research revealed that The Marble and Stone Shop provided a quote with significant delays. This performance places them in the Very Slow category. We recommend discussing quote preparation timelines with The Marble and Stone Shop in advance to avoid misunderstandings. Important: Our evaluation is based on data collected through mystery shopper research. The quote preparation time experienced by our mystery shopper may differ for other clients depending on the company’s workload and project specifics. We recommend confirming details and timelines directly with The Marble and Stone Shop.

We rate the price level of The Marble and Stone Shop as Above Average. According to our mystery shopper research, The Marble and Stone Shop quoted a price of $83.78 per square foot for Calacatta Idilio quartz and $78.03 for Carrara Morro quartz. These prices fall slightly Above Average compared to other contractors in the city, potentially reflecting higher service quality or premium materials. The total price for the finished and installed product measuring 83.4 square feet was $6987 for Calacatta Idilio quartz and $6508 for Carrara Morro quartz. Important: Our evaluation is based on data collected through mystery shopper research. The terms offered to our mystery shopper may vary for other customers depending on the situation. We recommend confirming the details and obtaining an updated quote directly from The Marble and Stone Shop.