Surface Setters, Inc.

We rate the staff friendliness of Surface Setters, Inc. as Poor. Based on our mystery shopper research, the staff at Surface Setters, Inc. showed minimal interest in interacting with the client. Communication was neutral and lacked engagement or effort to assist. This evaluation places them in the Poor category. Important: Our rating is based on the personal experience of our mystery shopper with Surface Setters, Inc.’s staff. This rating may vary for other clients depending on the specific staff member or situation. We recommend contacting Surface Setters, Inc. directly to better understand their approach to customer service.

We rate the staff expertise of Surface Setters, Inc. as Good. The staff member from Surface Setters, Inc. who spoke with our professional mystery shopper demonstrated good knowledge of the product or service, providing answers to most questions. Their level of preparation met industry standards and provided sufficient confidence to the client. We placed them in the Good category. Important: This rating reflects the professionalism of the specific staff member who interacted with our mystery shopper. The expertise of other staff members at Surface Setters, Inc. may vary. We recommend contacting the company directly for more comprehensive information.

Surface Setters, Inc. is an established company, operating since 2012. According to our research, Surface Setters, Inc. has been in business since 2012, placing it in the Established category. Such a track record demonstrates a stable reputation and professionalism, making the company a reliable choice for clients. Important: This information is based on data collected by our mystery shopper. We recommend contacting Surface Setters, Inc. directly to confirm the accuracy of the details.

We note that Surface Setters, Inc. has a dedicated office. Our research revealed that Surface Setters, Inc. operates from a dedicated office. This demonstrates the company’s serious approach to business and provides added convenience for customers. Having an office is often perceived as a sign of professionalism and stability. Important: This information was gathered as part of our mystery shopper research. We recommend contacting Surface Setters, Inc. directly to confirm the latest details.

We note that Surface Setters, Inc. has its own production facility. Our research revealed that Surface Setters, Inc. operates its own production facility. This allows the company to maintain full control over the quality and timeline of their products while responding efficiently to client requests. Having in-house production is often seen as a sign of reliability and high professionalism. Important: This information was gathered as part of our mystery shopper research. We recommend contacting Surface Setters, Inc. directly to confirm the accuracy of this data.

Surface Setters, Inc. offers discounts for veterans. Our research revealed that Surface Setters, Inc. provides special discounts for veterans. This demonstrates the company’s commitment to supporting veterans and its dedication to serving this group of customers. Important: This information was obtained as part of our mystery shopper research. We recommend contacting Surface Setters, Inc. directly to confirm the accuracy of this data.

We rate the production time of Surface Setters, Inc. as Very Slow. Our research revealed that Surface Setters, Inc. quoted a project completion time of 40 days, which significantly exceeds the market average. This delay may be due to a lack of materials in stock and long delivery times. We recommend confirming all details and timelines with Surface Setters, Inc. before starting a project. Important: Our evaluation is based on information provided by Surface Setters, Inc. during our mystery shopper research. The timeframes quoted to our mystery shopper may differ for other clients depending on the complexity of the project and the company’s current workload. We recommend confirming details and timelines directly with Surface Setters, Inc..

We rate the deposit level of Surface Setters, Inc. as Standard. Surface Setters, Inc. requested a deposit of 50%, which aligns with the industry standard. This deposit level strikes a balance between the client’s commitment and the contractor’s confidence in starting the project. Important: Our evaluation is based on data collected through our mystery shopper research. The terms offered to our mystery shopper by Surface Setters, Inc. may vary for other customers depending on the situation. We recommend confirming the details and obtaining a formal proposal directly from Surface Setters, Inc..

We rate the quote preparation speed of Surface Setters, Inc. as Very Fast. Our mystery shopper research revealed that Surface Setters, Inc. prepared a quote at the fastest possible speed. This performance places them in the Very Fast category. Surface Setters, Inc. is an excellent choice for clients who value promptness. Important: Our evaluation is based on data collected through mystery shopper research. The quote preparation time experienced by our mystery shopper may differ for other clients depending on the company’s workload and project specifics. We recommend confirming details and timelines directly with Surface Setters, Inc..

We rate the price level of Surface Setters, Inc. as Low. Our mystery shopper research revealed that Surface Setters, Inc. offers one of the most affordable pricing options in the city. For the requested item made from Calacatta Idilio quartz, the company quoted a price of $82.6 per square foot, while for Carrara Morro quartz, the price was $71.61. These prices fall into the Low category, making Surface Setters, Inc. an excellent choice for budget-conscious customers. The total price for the finished and installed product measuring 83.4 square feet was $6889 for Calacatta Idilio quartz and $5972 for Carrara Morro quartz. Important: Our evaluation is based on data collected through mystery shopper research. The terms offered to our mystery shopper may vary for other customers depending on the situation. We recommend confirming the details and obtaining an updated quote directly from Surface Setters, Inc..