Surface Masters

We rate the staff friendliness of Surface Masters as Very Good. During our research, the staff at Surface Masters demonstrated politeness and warmth, showing clear interest in the client’s inquiries. This interaction places them in the Very Good category. Important: Our rating is based on the personal experience of our mystery shopper with Surface Masters’s staff. This rating may vary for other clients depending on the specific staff member or situation. We recommend contacting Surface Masters directly to better understand their approach to customer service.

We rate the staff expertise of Surface Masters as Very Good. The staff member from Surface Masters who spoke with our professional mystery shopper demonstrated deep knowledge of the product or service, providing complete and accurate answers to all questions. This interaction reflected a high level of professionalism, placing them in the Very Good category. Important: This rating reflects the professionalism of the specific staff member who interacted with our mystery shopper. The expertise of other staff members at Surface Masters may vary. We recommend contacting the company directly for more comprehensive information.

Surface Masters is a legacy company, established in 1994. According to our research, Surface Masters has been in business since 1994, placing it in the Legacy category. Companies with such a long history demonstrate deep industry expertise and a strong commitment to delivering high-quality services, making them among the most reliable in the field. Important: This information is based on data collected by our mystery shopper. We recommend contacting Surface Masters directly to confirm the details.

We note that Surface Masters has a dedicated office. Our research revealed that Surface Masters operates from a dedicated office. This demonstrates the company’s serious approach to business and provides added convenience for customers. Having an office is often perceived as a sign of professionalism and stability. Important: This information was gathered as part of our mystery shopper research. We recommend contacting Surface Masters directly to confirm the latest details.

We note that Surface Masters has its own production facility. Our research revealed that Surface Masters operates its own production facility. This allows the company to maintain full control over the quality and timeline of their products while responding efficiently to client requests. Having in-house production is often seen as a sign of reliability and high professionalism. Important: This information was gathered as part of our mystery shopper research. We recommend contacting Surface Masters directly to confirm the accuracy of this data.

Surface Masters does not offer discounts for veterans. Based on our mystery shopper research, we found that Surface Masters does not provide special discounts for veterans. This may be due to the company’s policies or a lack of demand for such offerings. Important: This information is based on data collected by our mystery shopper. Company policies regarding discounts may vary. We recommend contacting Surface Masters directly for confirmation.

We rate the production time of Surface Masters as Very Fast. Our mystery shopper research revealed that Surface Masters quoted a project completion time of 28 days. This is the fastest possible time, placing them in the Very Fast category. Surface Masters is an excellent choice for clients who value quick delivery. Important: Our evaluation is based on information provided by Surface Masters during our mystery shopper research. The timeframes quoted to our mystery shopper may differ for other clients depending on the complexity of the project and the company’s current workload. We recommend confirming details and timelines directly with Surface Masters.

We rate the deposit level of Surface Masters as Standard. Surface Masters requested a deposit of 50%, which aligns with the industry standard. This deposit level strikes a balance between the client’s commitment and the contractor’s confidence in starting the project. Important: Our evaluation is based on data collected through our mystery shopper research. The terms offered to our mystery shopper by Surface Masters may vary for other customers depending on the situation. We recommend confirming the details and obtaining a formal proposal directly from Surface Masters.

We rate the quote preparation speed of Surface Masters as Average. According to our mystery shopper evaluation, Surface Masters provided a quote within a standard timeframe. This performance places them in the Average category, demonstrating consistency in their workflow. Important: Our evaluation is based on data collected through mystery shopper research. The quote preparation time experienced by our mystery shopper may differ for other clients depending on the company’s workload and project specifics. We recommend confirming details and timelines directly with Surface Masters.

We did not receive pricing information from Surface Masters. Unfortunately, Surface Masters did not provide pricing details for products made from Calacatta Idilio quartz and Carrara Morro quartz as part of our mystery shopper research. This may be due to specific business processes or other factors. Important: This does not impact the excellent reputation of Surface Masters, which is recognized in our rankings for other parameters. We recommend reaching out to Surface Masters directly to obtain pricing details and further information.