Stones & Granite of Lexington

Source: Google

Kim Crites

Date: 2020-11-04 23:16:02

We highly recommend Kristen. She has never disappointed us. She is always on her toes with every project we throw at her, she has always went beyond our expectations on providing 100 percent satisfaction to us and the customer. She’s professional and definitely knows her job well.

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Source: Google

Marisol Villalobos

Date: 2023-11-18 15:16:16

Just AMAZING! Signed the contract on a Sunday and was told they would be out to measure the next week and countertops in within 4days. All promises were fulfilled and my kitchen looks amazing ❤️. Ana Guzman, the manager, was great to work with and she was very helpful.

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Source: Google

Kristen Fowler

Date: 2018-08-24 23:42:15

Our experience at the showroom was great - lots of selection, good customer service, very professional, and it is indoors so you aren’t hiking through a gravelly stone yard in the weather. Our salesperson was very helpful. The installers were also great and took lots of time to make sure everything was exactly the way I wanted it. The granite looks great, but after the sealer residue was wiped off, I found a number of scratches and a chip on it, several of them noticeable and up to 10” long. Not flaws in the natural stone but actual man-made scratches, similar to a scratch you would get if you dragged a needle over a newly finished wood floor. When the guys came out to look at them (and hopefully fix them), we were disappointed. They fixed one gouge, but they actually dug a bigger hole in the granite to do it, and you can still see where it is. They said the other scratches couldn’t be fixed because they weren’t deep enough. So after spending over $4000, we still have scratched granite. Pretty disappointed about that. We spent thousands of dollars on the project and it is already scratched up. So, if you are going to use them, I have a couple of suggestions. First, make sure you have the whole freakin’ day available for them to come to your house. We were scheduled for the template guy to come at 9:30 on a Monday (although the receptionist told us they might be early and come at 8:00am.) so I was up and had the kitchen ready at 8am. At 9:00am, I called, and was told they didn’t leave the shop until 9 or 10. I called again at 10:30am and was told they still hadn’t left yet. They didn’t come until noon. My husband ended up having to miss half a day of work and I had to leave before they arrived. The day of install, we were given the time frame of “afternoon”. I sat at home the whole day waiting for them to come. They didnt arrive until 6:00pm, and the install took over an hour after that. When they came to fix the scratches, they also told me “afternoon”, and they didn’t come until 6pm. Also, be aware that the day they come to do the template, you have to have all your plumbing already disconnected and they will take off your old counters. They won’t come to install the new granite for five more business days, so all that time you will be without plumbing or counters. Then, you have to wait 24 hours after the installation for your sink to cure before you can have a plumber reconnect it all. So unless you are a plumber, you will be without plumbing for a week. Just FYI.

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Source: Google

Justin R

Date: 2020-09-08 16:52:14

I want to share a bad experience, but one that was made much better thanks to the people at Stones and Granite of Lexington. I ordered a piece of granite, for my kitchen. When it arrived it was delivered and installed perfectly, the craftsmanship on the edge and surface was perfect, but the color was completely wrong. I get that Granite is a natural product with natural variance, but this was really, really wrong. I called Kristen Perraut, and this is where the company really shined through. They could have just told me to just pound sand and deal with it, but to their credit they went back and looked at the reminants and completely agreed that the color was totally wrong and that it didn't match the slab I had approved. In the end, we were able to reach an agreement to get it fixed. I just want to say that I know mistakes happen, that can be true of any company, but when you find honest people to work with, who really try to do right by their customers, they deserve to be recognized. Thank you guys!

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Source: Google

Mark Delong

Date: 2020-11-03 14:09:27

Kristen, our Stones & Granite Rep always provides the best and most helpful customer service. She always gets our clients on template & install super quick. Jonathan & the template/install crew always show up and do an excellent, top professional grade job! We at Delong's Tri-State Custom Kitchen & Bath recommend Kristen for help and Stones & Granite of Lexington for all your marble, granite, and quartz needs!

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Source: Google

Roy Furby

Date: 2024-09-27 15:55:48

Ashley was great to work with plus the installation crew were the best! I really appreciated their attention to detail and their willingness to please us, the customer.

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Source: Google

Janelle Shook

Date: 2022-05-06 02:20:46

I purchased my countertops last year, and have been very happy with them! Today I had new appliances delivered, and for whatever reason, the new stove would not fit! I called Stones and Granite, and asked for help! To my surprise and delight, she sent someone out right away to see if they could help! Cody worked very diligently, and he was able to slide the stove back to the wall!! I was so relieved! And in addition, there was no charge for this! I highly recommend Stones and Granite for any of your needs, kitchen, bathroom, mantels. Stones and granite are very service oriented, and they really want you to be happy with their product!! Janelle Shook

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Source: Google

Praising Him with Stringed Instruments

Date: 2015-12-09 20:00:36

The granite turned out great and installers did a wonderful job. The entire process was seamless and they are very professional. We would use them again without any hesitation. Granite was installed in our kitchen and our master bathroom. We love it!

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Source: Google

Tabatha Gannon

Date: 2021-05-08 16:12:32

Customer service started out great when we bought the granite. We were given a date for template but we were not told what time frame to expect even after asking for the time frame, same with the installation and then the granite was cut too short. Template was done another day than scheduled as the installation. We were told they could do a floating counter top which was a lie because they didn’t supply brackets to hold granite. It took over a month for the granite to be completed. Long story short, DON’T USE THIS COMPANY!! We will never do business with this company!!

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Source: Google

Saif NH

Date: 2025-01-04 22:10:35

The staff at Stones & Granite of Lexington were incredibly knowledgeable and helpful, guiding us through the selection and installation process for our new kitchen countertops, providing expert advice on the best stone options like granite countertops for our needs and budget. Throughout the entire process, from consultation to final installation, the team's professionalism and attention to detail were top-notch, leaving us thrilled with the stunning quartz countertops that were installed.

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Source: Facebook

Allie Arnold Dale

Got both kitchen and bathroom granite from this business. Reasonable prices and reliable service!

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Source: Facebook

Leia Osborne

If you have an existing kitchen and just want to upgrade, do not pick Stones and Granite of Lexington. What started as an exciting and fun upgrade turned into a nightmare which lasted almost a month… Long story short, after my grandmother passed away, my house became the Thanksgiving and Christmas family gathering spot. So, my husband wanted to replace my Formica countertops to granite. We are from Pike county in eastern Kentucky and we were in Lexington so we looked at Stones and Granite of Lexington, the experience started off ok, even though our consultant that helped us left in the middle of our consultation to go to lunch, but we know how hard it is to get good work out of people today, besides that and straightening her out on the price that she had quoted and written down 3 or 4 times she was ok throughout our journey with this company. We had to move out all of our existing countertops before the first crew came to measure. They came, were on time and we had to wait until the second group came to install. The installation group came, my husband took a day off of work just in case they needed help, they showed up at 3:00 in the afternoon, a bit late and my husband could have worked but ok, this is going to be worth it, we thought. The first guy came in and wanted to know why we did not have house numbers in eastern Kentucky, we thought he was joking and we do have a house number but it was on the porch and is a little hard to see, so ok. He also seemed to be a little aggravated. Next thing I knew he said it is going to get dusty in here. He started sawing granite in my house. After I shook myself out of my shock and I saw the dust going literally everywhere, I ran and shut doors upstairs and downstairs. I was told at the initial consultation I would not need to even take things out of my cabinets. After he finished there was and inch or inch and 1/2 of dust on everything in my house. He and his crew also left because he left some of my granite in Lexington. He was not pleasant in any of our conversations with him, he was actually a little rude and brash. I called the company and they did apologize, but it took me almost month to clean my house. I had to take down blinds and everything to get the dust off. I still have not completed cleaning all of my rugs. He came back about 3 weeks later to install, why they sent him back we could not figure out because I had told the owner how rude he was the first time. On his second trip, I asked him to put on booties so I would not have to clean any mess from this again, he did not have booties. So, I asked him to take his shoes off, he said that was against the rules. So, then I told him he could saw outside the garage and then come through the garage which would be the minimal mess for me, the customer. He got very upset because he said that waiting on the garage door to open, was getting old. So, he proceeded to scream at me, and tell ME, I needed a better attitude. Lol. Well, that did not go over very well with me since I had cleaned about 10 hours a day for three weeks and was very hateful to him as well. At one time I would not have been surprised if he would have raised his hand at me. Anyway, after 10 to 15 minutes of confrontation he left and came in and got all my granite that was not in place. I called again and again the owner apologized, but I couldn’t understand why she would not say anything about her employee treating me that way. After some research and reading some other reviews of this company I found out that this employee was the owner’s son. Lol. So, after all he was her baby and did no wrong. Two days later, Stones and Granite sent the first crew back out to finish the job. I must say they were on time and did a very good job. I would not do this again and this experience with this particular company was HELL! They did give us some money off, but not enough for all of my hours of cleaning and anguish with these people. So, If you want more drama and horrible momma’s baby in your house who still takes tantrums even in their 30’s or 40’s. Lol Then hire these people. But definitely stay away from this company if you want good service, and nice people that actually want your business. Also, I have learned to go with my gut and read and pay attention to reviews before hiring a company. A huge lesson for me. On a good note, my house is very clean!! Lol

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Source: Facebook

Becky Walton

We are so happy with our new countertops. From the search to installation, the staff at S&GL were top notch! They helped us to narrow down the choices to compliment our cabinets, floors & walls--and they were exactly right! Great installation; the seam is nearly invisible. The pricing is right and they honor those who serve.

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Source: Facebook

Rick Szaks

First and best in the business. Growing because of customer service and fair pricing. Putting in a new kitchen. I’ll go quartz or granite at STONE AND GRANITE

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Source: Facebook

Leslie Morgan Bailey

Stones and Granite are great! They were very accommodating and professional at all times. Amber is awesome! She was pleasant to work with and provided us with excellent customer service. She is very knowledgeable about the stone and installation and does an overall great job!

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