Stone City

We rate the staff friendliness of Stone City as Excellent. Our mystery shopper research revealed that the staff at Stone City provided sincere, friendly, and attentive communication, leaving a positive impression of the company. This evaluation confidently places them in the Excellent category. Important: Our rating is based on the personal experience of our mystery shopper with Stone City’s staff. This rating may vary for other clients depending on the specific staff member or situation. We recommend contacting Stone City directly to better understand their approach to customer service.

We rate the staff expertise of Stone City as Excellent. The staff member from Stone City who spoke with our professional mystery shopper provided the most complete and accurate answers to all questions, demonstrating a thorough understanding of the product or service. According to our mystery shopper, the staff member also showed a readiness to offer helpful recommendations and displayed a high level of professional expertise. This evaluation places them in the Excellent category. Important: This rating reflects the professionalism of the specific staff member who interacted with our mystery shopper. The expertise of other staff members at Stone City may vary. We recommend contacting the company directly for more comprehensive information.

Stone City is a legacy company, established in 1990. According to our research, Stone City has been in business since 1990, placing it in the Legacy category. Companies with such a long history demonstrate deep industry expertise and a strong commitment to delivering high-quality services, making them among the most reliable in the field. Important: This information is based on data collected by our mystery shopper. We recommend contacting Stone City directly to confirm the details.

We note that Stone City has a dedicated office. Our research revealed that Stone City operates from a dedicated office. This demonstrates the company’s serious approach to business and provides added convenience for customers. Having an office is often perceived as a sign of professionalism and stability. Important: This information was gathered as part of our mystery shopper research. We recommend contacting Stone City directly to confirm the latest details.

We note that Stone City has its own production facility. Our research revealed that Stone City operates its own production facility. This allows the company to maintain full control over the quality and timeline of their products while responding efficiently to client requests. Having in-house production is often seen as a sign of reliability and high professionalism. Important: This information was gathered as part of our mystery shopper research. We recommend contacting Stone City directly to confirm the accuracy of this data.

We were unable to confirm whether Stone City offers discounts for veterans. Unfortunately, as part of our mystery shopper research, we were unable to determine if Stone City provides discounts for veterans. This may be due to unanswered calls or messages. Important: The absence of data impacts the company’s position in our ranking. However, Stone City remains one of the top companies in the U.S., having achieved high scores in other categories. We recommend reaching out to Stone City directly for more information.

We rate the production time of Stone City as Very Fast. Our mystery shopper research revealed that Stone City quoted a project completion time of 5 days. This is the fastest possible time, placing them in the Very Fast category. Stone City is an excellent choice for clients who value quick delivery. Important: Our evaluation is based on information provided by Stone City during our mystery shopper research. The timeframes quoted to our mystery shopper may differ for other clients depending on the complexity of the project and the company’s current workload. We recommend confirming details and timelines directly with Stone City.

We rate the deposit level of Stone City as Very High. Stone City requested a deposit of 75% of the total project cost, placing them in the Very High category. This indicates significant financial obligations at the start of the project. We recommend discussing with Stone City the details of their approach and reasons for this policy. Important: Our evaluation is based on data collected through our mystery shopper research. The terms offered to our mystery shopper by Stone City may vary for other customers depending on the situation. We recommend confirming the details and obtaining a formal proposal directly from Stone City.

We rate the quote preparation speed of Stone City as Slow. Our mystery shopper research showed that Stone City took longer than most companies to prepare a quote. This performance places them in the Slow category. We recommend discussing quote preparation timelines with Stone City in advance. Important: Our evaluation is based on data collected through mystery shopper research. The quote preparation time experienced by our mystery shopper may differ for other clients depending on the company’s workload and project specifics. We recommend confirming details and timelines directly with Stone City.

We rate the price level of Stone City as Average. Our mystery shopper evaluation found that Stone City quoted a price of $72.05 per square foot for Calacatta Idilio quartz and $64.52 for Carrara Morro quartz. The total price for the finished and installed product measuring 83.4 square feet was $6009 for Calacatta Idilio quartz and $5381 for Carrara Morro quartz. These prices are categorized as Average, representing a balanced and standard cost compared to other contractors in the area. Important: Our evaluation is based on data collected through mystery shopper research. The terms offered to our mystery shopper may vary for other customers depending on the situation. We recommend confirming the details and obtaining an updated quote directly from Stone City.