Russo Stone and Tile design, llc.

Source: Google

Conner Stephens

Date: 2023-09-12 01:35:20

Had a great experience working with Russo Stone! They were considerably cheaper than the place my cabinet company recommended and did an incredible job from design, to templating, to installing. Would definitely use again.

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Source: Google

John S.

Date: 2019-12-03 16:23:57

Russo Stone and Tile Design, LLC gave us a good price on our counter top. They also ordered a jumbo slab for our project at no additional charge, which allowed them to eliminate a seam. The quality of one of the corners did not meet our expectations. It appears that more material was removed from the underside of this corner than the rest of the counter top which gives an inconsistent tapering appearance at this corner. I wrote Russo Stone and Tile Design LLC about this issue and left two phone messages. The only response to my written communication was to inform me that Tony Russo would be in contact with me regarding this issue. To date I have received no response from Mr. Russo to my written communication or my phone messages. I have attached a picture of the corner that did not meet our quality expectations. I want to be fair in this review and perhaps this corner would be acceptable to others. Post installation customer service was very disappointing.

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Source: Google

Skeli Noel

Date: 2022-03-08 20:37:16

It was a positive experience from beginning to end product. They really worked with me to find what would work best in my kitchen. Due to Covid, they held my tile. The men that installed it were professional, on time and did a great job. I would recommend them. A plus is that they are locally owned.

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Source: Google

Mary Vann

Date: 2020-07-09 14:26:44

As a contractor I have used them numerous times on projects always with responsiveness if we had a question or any issue. We are a small contracting company but we have been fortunate to be able to have used them many times. Tony and Joe have been there when I needed them. Emily is wonderful with design questions that I have. Honestly, I speak to Anita and Carla quite a bit to for scheduling. Never have I felt that they weren’t there to help. This brings me to my review today. I had them install a beautiful piece of quartzite in my own home. The stone is more brittle than some and unfortunately my daughter put her weight on a corner and it broke. I called and spoke with Joe, One of the owners. He said they would be out to repair it. About a a week and a half later sure enough one of the guys called to let me know they were coming to repair it. Pat and Tony’s son did a wonderful job. It looks like it was never broken! My daughter is still alive, I’m no longer in tears! All is well with the world! I can not recommend them enough.

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Source: Google

Pete Treis

Date: 2019-12-05 03:32:22

Finishing up the year I wanted to give a 5 star review to Russo Stone and Tile. We have been using Russo for over 10 years and have always been 100% satisfied with the finished product. They have done several kitchen and bathroom top projects for us all turning out awesome. From start to finish they make it a satisfying experience. The owner is always in the office or out checking on jobs, which I appreciate his involvement and that they are locally owned. All The office staff is so nice to work with. Bids and invoices are always clear with No questionable charges. Scheduling is always smooth with calls in advance to set up exact timing. The templater they send out is extremely knowledgeable and explains to a tee what he is doing and how the project is going to layout, which is good piece of mind for me. Their in house fab shop and installers always impress me with the precise cuts and fitment of the material. I have been so happy with all the projects they have done for us thru the years. I am always recommending them to friends, family and contractors. Thank you Russo for all the WOW jobs you have done for us, and look forward to working with you on projects in the future. Pete T

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Source: Google

Nick

Date: 2023-02-23 14:26:55

The countertop came in originally was amazing upon first glance, my family and i had designed our kitchen. Everything was great. Upon closer inspection, after returning from my work trip, the counter top was significant off and shimmed up to hide this. A few months later, a crack start to develop . I reached out to Mr. Russo to get help only too fine the company unresponsive. We have been unable contact Mr Russo for almost a year now. No phone calls or emails are getting exchanged. While this project originally began with a rather sweet tone, its has shifted and become a rather bitter moment for our project, as the crack is the eye sore to my family's beautiful kitchen.

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Source: Google

Bob Strate

Date: 2023-10-04 20:37:43

I can't say enough great things about Tony Russo, Ben Pikul, and the rest of the team at Russo Stone Design. After meeting with Tony and his team a year or so ago, we've been using them to fabricate and install stone tops for us. We utilize a couple fabricators in town, and in some instances the other fabricators may be a bit less expensive. That being said, the level of service we have received from the team has been phenomenal. This doesn't meant that there isn't an occasional hiccup here or there but they will go to GREAT lengths to ensure that our clients our happy. They are a wonderful trade partner for our business and the peace of mind we receive in knowing that our clients are taken care of is priceless.

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Source: Google

Mike S

Date: 2015-12-11 17:12:34

I was asked by a friend to assist with a minor kitchen remodel that included replacing laminate tops with granite. With 30 years in commercial interiors, I've worked with a wide variety of local and national vendors. The experience with Russo's was excellent from start to finish. Emily listened well in our first meeting and provided practical advice and suggestions that improved results on the project. She was patient with ongoing questions, flexible with requests and consistently responded promptly. There appear to be very good systems in place that resulted in a level of communication well beyond what we've all come to expect. Across the board, the staff was professional and well trained. They were on time and called ahead for each appointment from field measurements to installation. Anita kept me informed on the schedule from beginning to end including proactively reaching out to offer an improved installation date due to a cancellation. Most importantly, things didn't go perfectly (a minor issue on their end and what could have been a more significant problem on ours), but the Russo staff made sure they were part of the solution, not the problem. Emily and Tony made themselves available to discuss a glitch and came up with a better solution than the two options I came in with. The quality of service and execution on this small project for them (but an important one for my friend) earned them this review. There are plenty of transactions these days that provide ample opportunity to complain. I think it's important to recognize a business that has obviously invested in the people and systems to allow them to provide a high level of service to go along with quality workmanship. We are very appreciative of their execution on our project and would use them again without hesitation.

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