Rock Solid Surfaces Inc
since 2008
Examples of works performed by Rock Solid Surfaces Inc
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About Rock Solid Surfaces Inc
total score
Exact value: 32.561407 out of 100.
Rock Solid Surfaces Inc was founded by a family in 1982. 10 years ago it became the only company that provided fully automated equipment in Virginia Beach. The staff of Rock Solid Surfaces Inc considers all your desires while creating a project of your ideal countertop. You will choose a color and the size of edges for your kitchen or bathroom countertop. And only after negotiations with a designer a countertop will be fabricated. Rock Solid Surfaces Inc guarantees precise delivering and accurate installing. No subject will be damaged while replacing a countertop.
Customer Feedback Score
reviews: 68
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Contact Rock Solid Surfaces Inc for a Free Estimate
2433 Castleton Commerce Way, Virginia Beach, VA 23456
Additional benefits of Rock Solid Surfaces Inc
Wheelchair accessible entrance
Wheelchair accessible parking lot
Assembly service
Repair services
Service guarantee
Credit cards
Debit cards
NFC mobile payments
In store shopping
Delivery
Countertop store
Reviews about Rock Solid Surfaces Inc
All (13)
Google (8)
Facebook (5)
Lydia
Date: 2020-08-20 21:14:07
Just overall an odd experience for us. Unexpected fees we had to pay...0 documentation of the price quote or a contract everything was just word of mouth....work left unfinished that my husband had to complete himself...workers left unfinished and didn't return for 10 days to add the backsplash. We paid extra to have the countertops installed and ended up having to make a trip to lowes to finish the job ourselves ? Had to pay an additional $150 to have the original counter tops removed which wasn't discussed in the previous quote. Luckily my husband could finish the job. I can't imagine what an elderly woman living alone would have done other than fork out more cash for another contractor to come and finish the job. They even tried to charge us before the job was even completed. Please consider a company that will provide you an actual documented price quote/contract or you could end up getting burned legally and financially.
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Sharon Reyes
Date: 2024-02-14 21:36:32
I can't say enough good things about this business. I have done 4 kitchens with them and always OUTSTANDING service and installation. Nikki, John, Dennis, Brian are the best!!!
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Francis Palmer
Date: 2023-12-09 00:43:41
Just moved back into the area, and during our move, a family heirloom was damaged. Reached out to Rock Solid Sufaces Inc. to fix it, and they went above and beyond expectations. Customer service was amazing. They told me it would be ready on Friday, and I got a call on Thursday saying it was ready for pickup.
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Olivia Ledesma
Date: 2024-03-20 14:51:05
So far we are very happy with Rock Solid Surfaces. Courtney met with us to help with selecting our quartz countertops. There were many selections to choose from. We found Courtney to be very patient, helpful, friendly and knowledgeable. Thank you Courtney for all your help.
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David M
Date: 2019-10-28 09:38:46
Awesome company to work with! Lisa Wright was the coordinator and did an excellent job with communicating with us, making sure the project went smoothly, without a glitch. The outcome was perfect!! We love our new granite counter tops!! They are true professional here, who take customer service and product quality seriously. i would difficulty recommend them and will use them in the future.
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Josh Waldron
Date: 2024-01-26 18:26:35
I’m very pleased with the quality, price, and lead time but the biggest thing that impressed me was their customer service. I gave them a drawing that was not super clear, and they missed a detail. Rather than try to pass the blame, they accepted the blame and literally cut me a new piece while I waited. They were calm even though I let my frustration show. They were very accommodating and I appreciate them. I will only use them in the future
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Terri King
Date: 2024-03-31 11:50:51
We had the pleasure of working with Courtney at Rock Solid through a contractor. She was more than helpful with showing us our options for our quartz countertops and advice with all the finishing details....we ABSOLUTELY love our countertops!
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Cassandra Rogers
Date: 2024-05-13 15:09:30
Entire process was amazing! From the moment we walked in to the moment the installers left. Great customer service and quick and great installation. Good prices and good selection. Would highly recommend.
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Skylar Grey
Before we moved, we designed, planned, and ordered materials to start the renovations to make our dream kitchen come to fruition, including ordering our countertops. However after waiting almost eight months for our countertops that we had already paid for in full and spent countless hours designing, planning, and communicating with Rock Solid, they dropped our job two days before installing and refused to do our waterfall island as planned. Sadly, we were forced to start all over again leaving our family without a kitchen for even more months while we searched for another workable stone and fabricator to complete the vision we had for our kitchen. The owners are lairs and stalled with every excuse throughout the process until they dropped our job completely. The first sales we met was beyond rude. Use Absolute Kitchen and Bath instead . They were excellent.
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Courtney Ward
Very poor customer service.
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Sierra Heller
Horrible service, rude employees.
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Mike Wilson
Tammy was very easy to work with and very good at her job. I am very pleased with my new countertops
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Jim Howard
i have been trying for 1 month to get a granite sink replaced due to excessive scratches on it, starting from 3 months after installation, and have been getting an extensive run-a round by the sales person. i am now going to contact the supervisor , and anyone else who is able to help me settle this issue.*
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2433 Castleton Commerce Way, Virginia Beach, VA 23456