Richmond granite

We rate the staff friendliness of Richmond granite as Very Good. During our research, the staff at Richmond granite demonstrated politeness and warmth, showing clear interest in the client’s inquiries. This interaction places them in the Very Good category. Important: Our rating is based on the personal experience of our mystery shopper with Richmond granite’s staff. This rating may vary for other clients depending on the specific staff member or situation. We recommend contacting Richmond granite directly to better understand their approach to customer service.

We rate the staff expertise of Richmond granite as Excellent. The staff member from Richmond granite who spoke with our professional mystery shopper provided the most complete and accurate answers to all questions, demonstrating a thorough understanding of the product or service. According to our mystery shopper, the staff member also showed a readiness to offer helpful recommendations and displayed a high level of professional expertise. This evaluation places them in the Excellent category. Important: This rating reflects the professionalism of the specific staff member who interacted with our mystery shopper. The expertise of other staff members at Richmond granite may vary. We recommend contacting the company directly for more comprehensive information.

Richmond granite is a legacy company, established in 1994. According to our research, Richmond granite has been in business since 1994, placing it in the Legacy category. Companies with such a long history demonstrate deep industry expertise and a strong commitment to delivering high-quality services, making them among the most reliable in the field. Important: This information is based on data collected by our mystery shopper. We recommend contacting Richmond granite directly to confirm the details.

We note that Richmond granite has a dedicated office. Our research revealed that Richmond granite operates from a dedicated office. This demonstrates the company’s serious approach to business and provides added convenience for customers. Having an office is often perceived as a sign of professionalism and stability. Important: This information was gathered as part of our mystery shopper research. We recommend contacting Richmond granite directly to confirm the latest details.

We note that Richmond granite has its own production facility. Our research revealed that Richmond granite operates its own production facility. This allows the company to maintain full control over the quality and timeline of their products while responding efficiently to client requests. Having in-house production is often seen as a sign of reliability and high professionalism. Important: This information was gathered as part of our mystery shopper research. We recommend contacting Richmond granite directly to confirm the accuracy of this data.

Richmond granite offers discounts for veterans. Our research revealed that Richmond granite provides special discounts for veterans. This demonstrates the company’s commitment to supporting veterans and its dedication to serving this group of customers. Important: This information was obtained as part of our mystery shopper research. We recommend contacting Richmond granite directly to confirm the accuracy of this data.

We rate the production time of Richmond granite as Very Fast. Our mystery shopper research revealed that Richmond granite quoted a project completion time of 5 days. This is the fastest possible time, placing them in the Very Fast category. Richmond granite is an excellent choice for clients who value quick delivery. Important: Our evaluation is based on information provided by Richmond granite during our mystery shopper research. The timeframes quoted to our mystery shopper may differ for other clients depending on the complexity of the project and the company’s current workload. We recommend confirming details and timelines directly with Richmond granite.

We rate the deposit level of Richmond granite as Very High. Richmond granite requested a deposit of 75% of the total project cost, placing them in the Very High category. This indicates significant financial obligations at the start of the project. We recommend discussing with Richmond granite the details of their approach and reasons for this policy. Important: Our evaluation is based on data collected through our mystery shopper research. The terms offered to our mystery shopper by Richmond granite may vary for other customers depending on the situation. We recommend confirming the details and obtaining a formal proposal directly from Richmond granite.

We rate the quote preparation speed of Richmond granite as Average. According to our mystery shopper evaluation, Richmond granite provided a quote within a standard timeframe. This performance places them in the Average category, demonstrating consistency in their workflow. Important: Our evaluation is based on data collected through mystery shopper research. The quote preparation time experienced by our mystery shopper may differ for other clients depending on the company’s workload and project specifics. We recommend confirming details and timelines directly with Richmond granite.

We rate the price level of Richmond granite as Average. Our mystery shopper evaluation found that Richmond granite quoted a price of $70.74 per square foot for Calacatta Idilio quartz and $65.95 for Carrara Morro quartz. The total price for the finished and installed product measuring 83.4 square feet was $5900 for Calacatta Idilio quartz and $5500 for Carrara Morro quartz. These prices are categorized as Average, representing a balanced and standard cost compared to other contractors in the area. Important: Our evaluation is based on data collected through mystery shopper research. The terms offered to our mystery shopper may vary for other customers depending on the situation. We recommend confirming the details and obtaining an updated quote directly from Richmond granite.