Paxton Countertops

Source: Google

Jennifer Jeremiah

Date: 2023-11-13 19:22:29

Excellent service and installation! We love our new quartz countertops. Paxton has an efficient and wonderful laser measuring tool that makes installation a breeze.

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Source: Google

Julie Buckberry

Date: 2024-05-15 12:15:34

Wow! Peyton and Kyle did a superb job for us. Their enthusiasm for their job and their commitment to customer service was refreshing. I look forward to working with Paxton and their outstanding staff in the future.

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Source: Google

Benjamin Howard

Date: 2022-08-30 18:47:47

I just had the Paxton team install my kitchen countertops and my master bath tops. I was very impressed with the service I received. The whole process from the sales to the measuring to the installation was spot on. Your guys doing the install today were great and I could tell took pride in the work they were doing. I appreciate the details and could see they were the same way. Thanks for providing this service to the community.

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Source: Google

justin G

Date: 2024-02-28 22:23:33

If you’re a cigarette smoker, a male or have long hair don’t expect to be treated like a human here. From a place that preaches family values, participation and speaking freely they sure are quick to judge. Never have I felt so unwelcome at a business

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Source: Google

brenda Terry

Date: 2023-12-27 19:17:29

We had a wonderful experience with Paxton from start to finish. They were all so friendly. They listened to our wishes and brought them to life. Josh and Collin were amazing with the install; and funny. They explained everything so beautifully and answered all of our questions. And the seam....the seam is hardly noticeable. Amazing work! I have attached pics, bet you can't find the seam. 😉 The entire process from first contact to install was 3 weeks. We are so pleased with our experience.

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Source: Google

Amanda JumonvilleOlivier

Date: 2023-09-13 18:04:02

Paxton did everything they promised. They were always polite and kept to the schedule they made. We highly recommend using Paxton for your countertops.

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Source: Google

Kacie Artress

Date: 2023-11-03 16:56:36

Absolutely fantastic company. They were quick and efficient and very helpful. It took less than 30 days from the day we went in to browse their selection to install.

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Source: Google

Ryan Ohail

Date: 2024-01-10 19:40:26

If you are looking for new countertops at a great price and with fantastic quality and customer service, look no further! I can’t think of the last time I ENJOYED the process of having a company install something for me. Wonderful company from the top down.

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Source: Facebook

Laura Kelly Elias

Julie shared a wealth of knowledge and helped me to make the perfect selection. And their turnaround time was better than everyone else's!

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Source: Facebook

Jeff Anderson

Dave and his staff did an outstanding job consulting with us to deliver the kitchen of our dreams. Highly recommend!!

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Source: Facebook

Carolyn McArthur

We just contracted with Paxton's for our second time. They did the work in our Lansing home, and, this week installed new kitchen & bathroom (2) countertops in our new home in Grand Haven. We are so grateful that they would make the trek to Grand Haven, and, still offer a competitive price! Their entire team is amazing from Julie in their showroom to their installers, Andy & Gilbert. Professionalism personified!

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Source: Facebook

Tammy Bishop

Paxton Countertops give the best advice/consultative services. Their knowledge is exceptional and they truly go above and beyond in helping you understand stone. They exceeded my expectations. Can’t say enough about how they helped me with the daunting decisions I had to make. Exceptional people!

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Source: Facebook

Chelsey Kirby

They may be the pinnacle service in their industry. Heck, they may be the pinnacle of service in general. From Sarah at the showroom, to Pete and Gilbert doing the install, this has been one of the greatest customer service experiences in my lifetime. Apologies for the long post. I was having a bad experience with another installer in the area, having waited almost three weeks to get a response back from them. At that point I decided it was time to change companies. From the minute I walked into their showroom on Saginaw, they took the time to help me through this journey. Sarah taking the time to listen to my nightmare that I had just gone through, and truly showing empathy to my situation. For being the first interaction I had with Paxton, my anxiety was at a high point, but she took the time to let me vent and help me with the situation. From there, she told me that their lead time had been around 10 -14 days from purchase to install... let that sink in for a minute. If you've had to deal with any trades during this pandemic, 10-14 days is a crazy low number, so I was skeptical. Especially when they told me my measurement and template was going to be 7 days from purchase, and install date was going to be 7 days after that (Black Friday nonetheless.) But there we were, seven days out and Matt was at my house doing the template. Right on time. Professional. Knowledgeable. And generally a good person. Had the answers to all of my questions. I tend to be a little nosey because I too am in the trades, but he took the time to explain exactly what he was doing and the next steps. From there I had to confirm my slabs at the warehouse on Waverly Rd. Even there I was treated as though I was the only customer. Prompt service from when I walked through the door from a nice young lady with whom I cannot remember her name (Sorry!) She immediately took an interest in what my project was, took the time to talk with me about it and even wanted to see pictures. It was a short rendezvous, however I left feeling like I had made the right choice to go with Paxton. But the big challenge awaited, the dreaded install technicians (play dramatic music here.) Now, trade technicians have a bad reputation, so any small improvement from "Joe the countertop installer," with his baggy pants, untucked, raggedy shirt and general dislike of his job, would have been a great start for them. But no, I was sent Pete and Gilbert. Two of the best people I've had the pleasure of having in my home. Professionalism is defined by them. They cared about the project. They cared about ALL of their projects, as you can see from Pete's phone, and the pride he takes when showing you pictures of previous work he had done. Not to mention his personal work that he does outside of his "job." I learned he has a nickname around the shop, and its "Petoskey Pete," which will make more sense if you're lucky enough to have him as your installer. Gilbert was right there with him, step for step. There was never a time that I felt like they didn't know what they were doing. There was never a gut feeling of "maybe I should have used someone else." It felt as though I had old friends stop by and gave me a hand with a project on the house. As for timeliness? Right on time. On Black Friday. I had even said to them, I thought they should have had the day off, and their response was along the lines of "this is just another day of the week." They never made me feel like this was a job to them, they truly enjoyed what they were doing. So, if you're thinking to yourself "what makes them so special?" I beg of you to find out. They are special. They are in the experience business, not just countertops. So from the bottom of my heart, I want to say thank you to all of the Paxton staff. You are amazing. If you are able to give this type of experience to even half of your customers, you've made this world a better place.

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Source: Facebook

Shoni Levinsohn

Do NOT waste your money with this company. They made mistake after mistake with our quartz countertops. It ended up costing us thousands of dollars more than we had planned. We built a house and loved all of the contractors except Paxton.

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Source: Facebook

Greg Gillotte

Needed repair to a cracked quartz countertop that was only five years old. Original installer did not offer repairs. Walked into Paxton’s new location on Saginaw after dropping something off at UPS nearby. Emily was extremely helpful and put me in touch with their repair specialist, Joel. The paid up-front cost seemed a little high at first, but Joel arrived right on schedule and repaired the bad crack and a chipped edge that was there since installation. He also resealed the seam near the crack that wasn’t sealed very well to begin with. I couldn’t be happier with the workmanship. Worth every penny. Joel was polite and considerate and 100% professional. Next time I need new countertops, I’ll be calling Paxton.

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