Paxton Countertops
since 1979
Examples of works performed by Paxton Countertops
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About Paxton Countertops
total score
Exact value: 69.019109 out of 100.
Paxton Countertops is one of the best countertop manufacturers in Mid-Michigan. The company has more than 40 years of experience in manufacturing and installing stone products. The organization offers affordable prices from the manufacturer. The craftsmanship of the works is a delight. Quality in every detail. The showroom is located at 6003 West Saginaw Hwy, Lansing, MI 48917. The company has been accredited by MIA and ISFA. Clients can get free advice from qualified designers and craftsmen and replace countertops.
Customer Feedback Score
reviews: 152
YELP
reviews: 14
reviews: 22
CoCo
reviews: n/a
Mystery Shopper Report
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Kitchen
Bathroom
Outdoors
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Fireplaces
Sill rail
Contact Paxton Countertops for a Free Estimate
6003 W Saginaw Hwy, Lansing, MI 48917
Additional benefits of Paxton Countertops
Small business
Curbside pickup
Delivery
In-store pickup
In-store shopping
Onsite services
Wheelchair accessible entrance
Wheelchair accessible parking lot
Assembly service
Repair services
Service guarantee
Wi-Fi
Free Wi-Fi
LGBTQ+ friendly
Checks
Credit cards
Debit cards
Accepts Credit Cards
Offers Military Discount
Open to All
In store shopping
Countertop Installation
Countertop store
Bathroom supply store
Fabrication engineer
Granite supplier
Kitchen supply store
Manufacturer
Natural stone supplier
Stone cutter
Reviews about Paxton Countertops
All (22)
Google (15)
Facebook (7)
Megan Stasa
Date: 2024-08-12 15:47:01
So glad we decided to stop in at Paxton Countertops. We chose a beautiful quartz, ‘Sonora’ for our benchtop. Daniel assisted us throughout the process including our sink and faucet. He was patient and helped create a relaxed environment. James, facilitated scheduling measuring and installation. Jared, did the measurements for the template. Payton and Riley installed the counter and sink. We had a situation that could have delayed installation but Payton and Riley figured out a solution and tackled the job with ease. Every person I encountered was professional and answered all my questions. Kitchen remodels can be quite stressful and this company eased my stress during the process because of their open communication and providing solutions when we came across an issue. Thank you all for your guidance and helping me create my new kitchen. My countertop is lovely and the new sink ‘Cairn’ by Kohler is much better than I expected. I initially wanted a full bowl but am glad I chose the smart divide double bowl. It is perfect for our needs.
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Hali Gilbert
Date: 2025-01-15 16:38:05
Knowledgeable and extremely easy to work with. Scheduling was a breeze and the installation crew made our challenging layout look easy. Our homeowners love their new top! -Hali Gilbert, Designer Nowak Cabinets of Midland
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Jennifer Jeremiah
Date: 2023-11-13 19:22:29
Excellent service and installation! We love our new quartz countertops. Paxton has an efficient and wonderful laser measuring tool that makes installation a breeze.
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Julie Buckberry
Date: 2024-05-15 12:15:34
Wow! Peyton and Kyle did a superb job for us. Their enthusiasm for their job and their commitment to customer service was refreshing. I look forward to working with Paxton and their outstanding staff in the future.
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L Melton
Date: 2024-08-23 16:52:48
My experience started in Paxton’s showroom. There are so many gorgeous options. The sales staff is knowledgeable and helpful. My selection for my bathroom countertop was installed beautifully. Every experience I have had with Paxton has been stellar. I will happily use them again when I start remodeling another bathroom
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Benjamin Howard
Date: 2022-08-30 18:47:47
I just had the Paxton team install my kitchen countertops and my master bath tops. I was very impressed with the service I received. The whole process from the sales to the measuring to the installation was spot on. Your guys doing the install today were great and I could tell took pride in the work they were doing. I appreciate the details and could see they were the same way. Thanks for providing this service to the community.
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Angela VanCore
Date: 2024-09-16 12:42:01
I so wish there were more than 5 stars to choose. I cannot say enough about how great Paxton Countertops has been. From the start to the finish top notch customer service. From the start I had immediate response by email from Allison. I actually had two quotes and picked out granite before even receiving quotes from other places. Their prices are so fair and the turnaround time is AMAZING!! I was kindly walked through the whole process and the communication could not have been better. I even told them that I wanted to work there because everyone was so great and the guys that came to do the install knew I said that. I couldn’t find the location for the final inspection and the lady stayed on the phone with me until I found the door. Their professionalism is outstanding. I know I don’t have everyone’s names but I would extend a huge shout out to Allison, Travis, James, Payton, and Riley!! I still can’t get over how beautiful our countertop is and the quality of the craftsmanship. Paxton Countertops should write a book on customer service!! Thank you so much from the bottom of my heart!!!
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Jamie Cowden
Date: 2024-08-07 01:25:36
We were extremely lucky when our realtor recommended this contractor! We had a very tight timeline and knew we couldn't go with a "big box" store. I called and spoke to Paige Paxton and she assured me they would be able to complete the job in 3 weeks and bonus they have "Live Inventory" online of remnants. I easily chose one at a fraction of the cost. Template and installation were done eggicientvand professionally. I will be using them in my next home!!
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justin G
Date: 2024-02-28 22:23:33
If you’re a cigarette smoker, a male or have long hair don’t expect to be treated like a human here. From a place that preaches family values, participation and speaking freely they sure are quick to judge. Never have I felt so unwelcome at a business
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Allan-Linda Blankenship
Date: 2024-10-03 21:49:36
Peyton and Caleb did a fabulous job on tearout and installation of our new countertops. They were very careful and detail oriented. Just can't say enough on how good they were. Nick took care of all the plumbing and we were totally pleased with the results. Overall, our experience with Paxtons is 5 star all the way. They clearly understand the importance of customer service.
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brenda Terry
Date: 2023-12-27 19:17:29
We had a wonderful experience with Paxton from start to finish. They were all so friendly. They listened to our wishes and brought them to life. Josh and Collin were amazing with the install; and funny. They explained everything so beautifully and answered all of our questions. And the seam....the seam is hardly noticeable. Amazing work! I have attached pics, bet you can't find the seam. 😉 The entire process from first contact to install was 3 weeks. We are so pleased with our experience.
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Amanda JumonvilleOlivier
Date: 2023-09-13 18:04:02
Paxton did everything they promised. They were always polite and kept to the schedule they made. We highly recommend using Paxton for your countertops.
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Kacie Artress
Date: 2023-11-03 16:56:36
Absolutely fantastic company. They were quick and efficient and very helpful. It took less than 30 days from the day we went in to browse their selection to install.
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Ryan Ohail
Date: 2024-01-10 19:40:26
If you are looking for new countertops at a great price and with fantastic quality and customer service, look no further! I can’t think of the last time I ENJOYED the process of having a company install something for me. Wonderful company from the top down.
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Ailie Weaver
Date: 2025-01-09 17:08:59
Extremely happy with how our kitchen turned out. Paxton did a fantastic job and both Caleb and Peyton were awesome. They took great care of our kitchen. We will absolutely use this company again in the future.
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Bri Koenigsknecht
We are very happy with the countertops now that they are in. The price was fair. However, they did drop our countertops, break them, and have to push back our installation day right on Christmas. They did not offer any way to make up for their mistake. We ended up having to put our new flooring in first because they pushed the date back. They got our brand new floors dirty and glue? on them. Overall, 3/5 stars.
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Laura Kelly Elias
Julie shared a wealth of knowledge and helped me to make the perfect selection. And their turnaround time was better than everyone else's!
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Jeff Anderson
Dave and his staff did an outstanding job consulting with us to deliver the kitchen of our dreams. Highly recommend!!
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Carolyn McArthur
We just contracted with Paxton's for our second time. They did the work in our Lansing home, and, this week installed new kitchen & bathroom (2) countertops in our new home in Grand Haven. We are so grateful that they would make the trek to Grand Haven, and, still offer a competitive price! Their entire team is amazing from Julie in their showroom to their installers, Andy & Gilbert. Professionalism personified!
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Tammy Bishop
Paxton Countertops give the best advice/consultative services. Their knowledge is exceptional and they truly go above and beyond in helping you understand stone. They exceeded my expectations. Can’t say enough about how they helped me with the daunting decisions I had to make. Exceptional people!
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Chelsey Kirby
They may be the pinnacle service in their industry. Heck, they may be the pinnacle of service in general. From Sarah at the showroom, to Pete and Gilbert doing the install, this has been one of the greatest customer service experiences in my lifetime. Apologies for the long post. I was having a bad experience with another installer in the area, having waited almost three weeks to get a response back from them. At that point I decided it was time to change companies. From the minute I walked into their showroom on Saginaw, they took the time to help me through this journey. Sarah taking the time to listen to my nightmare that I had just gone through, and truly showing empathy to my situation. For being the first interaction I had with Paxton, my anxiety was at a high point, but she took the time to let me vent and help me with the situation. From there, she told me that their lead time had been around 10 -14 days from purchase to install... let that sink in for a minute. If you've had to deal with any trades during this pandemic, 10-14 days is a crazy low number, so I was skeptical. Especially when they told me my measurement and template was going to be 7 days from purchase, and install date was going to be 7 days after that (Black Friday nonetheless.) But there we were, seven days out and Matt was at my house doing the template. Right on time. Professional. Knowledgeable. And generally a good person. Had the answers to all of my questions. I tend to be a little nosey because I too am in the trades, but he took the time to explain exactly what he was doing and the next steps. From there I had to confirm my slabs at the warehouse on Waverly Rd. Even there I was treated as though I was the only customer. Prompt service from when I walked through the door from a nice young lady with whom I cannot remember her name (Sorry!) She immediately took an interest in what my project was, took the time to talk with me about it and even wanted to see pictures. It was a short rendezvous, however I left feeling like I had made the right choice to go with Paxton. But the big challenge awaited, the dreaded install technicians (play dramatic music here.) Now, trade technicians have a bad reputation, so any small improvement from "Joe the countertop installer," with his baggy pants, untucked, raggedy shirt and general dislike of his job, would have been a great start for them. But no, I was sent Pete and Gilbert. Two of the best people I've had the pleasure of having in my home. Professionalism is defined by them. They cared about the project. They cared about ALL of their projects, as you can see from Pete's phone, and the pride he takes when showing you pictures of previous work he had done. Not to mention his personal work that he does outside of his "job." I learned he has a nickname around the shop, and its "Petoskey Pete," which will make more sense if you're lucky enough to have him as your installer. Gilbert was right there with him, step for step. There was never a time that I felt like they didn't know what they were doing. There was never a gut feeling of "maybe I should have used someone else." It felt as though I had old friends stop by and gave me a hand with a project on the house. As for timeliness? Right on time. On Black Friday. I had even said to them, I thought they should have had the day off, and their response was along the lines of "this is just another day of the week." They never made me feel like this was a job to them, they truly enjoyed what they were doing. So, if you're thinking to yourself "what makes them so special?" I beg of you to find out. They are special. They are in the experience business, not just countertops. So from the bottom of my heart, I want to say thank you to all of the Paxton staff. You are amazing. If you are able to give this type of experience to even half of your customers, you've made this world a better place.
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Shoni Levinsohn
Do NOT waste your money with this company. They made mistake after mistake with our quartz countertops. It ended up costing us thousands of dollars more than we had planned. We built a house and loved all of the contractors except Paxton.
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Choose the Way That Works Best for You!
6003 W Saginaw Hwy, Lansing, MI 48917