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Stamford, CT City Rating: We have identified this city as the primary city for this contractor.

Paul's Marble Depot LLC

since 2009

Examples of works performed by Paul's Marble Depot LLC

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About Paul's Marble Depot LLC — Ranked №2 Countertop Fabricator and Installer in Stamford, CT

73.24

total score

The main rating value calculated from more than 30 indicators.
Exact value: 73.240078 out of 100.

According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.

Paul's Marble Depot LLC, founded in 2009, ranked number 2 in Stamford, CT in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.

We included Paul's Marble Depot LLC among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.

Paul's Marble Depot LLC: Total Score & Key Ratings

The Total Score of 73.24 out of 100 achieved by Paul's Marble Depot LLC in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Paul's Marble Depot LLC has a rating of 3.5 out of 5 — and our team’s Mystery Shopper Score, which stands at 4.46 out of 5.

You can read detailed information and evaluations from our independent research of Paul's Marble Depot LLC’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Paul's Marble Depot LLC directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.

General information about Paul's Marble Depot LLC

Based on research conducted by our team using Google, BBB, business website, and social networks, we have decided to add Paul's Marble Depot LLC to our catalog of the truthful countertops companies. The business provides natural stone countertops for both domestic and commercial settings. Countertops and individualized showers installed by these experts are used by builders and homeowners alike. Modern surface fabrication methods ensure a high standard is always met. It is a Stamford countertop company that serves customers from Fairfield and Westchester counties, as well as from Maine to Florida.

Disclaimer:

The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.

When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.

More info

Mystery Shopper Report

4.5

The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 4.463228 out of 5.
criteria: 10

Staff friendliness

5

Excellent

Staff Expertise

5

Excellent

Company Age

3.1

Established

Own Office

5

Has Office

Own Production

5

Has Prod

Veterans Discount

1

None

Production time

4

Fast

Deposit Level

3

Standard

Quote Time

5

Very Fast

Affordability

4.6

Low

Company services

Kitchen

service-kitchen To order

Bathroom

service-bathroom To order

Outdoors

service-outdoors To order

Commercial

service-commercial To order

Fireplaces

service-fireplaces To order

Sill rail

service-sill_rail To order

Additional benefits of Paul's Marble Depot LLC

Onsite services

Granite supplier

Countertop store

Marble supplier

Tile store

Reviews about Paul's Marble Depot LLC

All (12)

Google (8)

Yelp (4)

Source: icon-google Google
avatar

-D B

Date: 2021-06-14 02:43:44

If you are looking for the best product, best service, best installation, don’t look any further! You will find everything when you hire Paul and his people. We had a smooth process! 2 weeks from the time we choose our slabs until they were installed. His crew came to make the template which is more professional that what we have ever seen! After that they called us so we could choose where we wanted the slabs to be cut and what part of the slab we wanted to have in the island/countertop etc. The day of the installation his crew showed up on time. Paul came as well to supervise everything but his people are absolutely amazing! They all know exactly what to do. We couldn’t be happier and we recommend Paul to you if you are looking to replace or build a kitchen/bathroom. Don’t look any further!

Source: icon-google Google
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Cathy de Silva

Date: 2020-02-16 22:36:59

I purchased a piece of stone for my fireplace hearth and they sent me a completely different stone - the one I selected was grey with gold colorations. They sent me a green Stone with flaws. I had a picture of the stone I selected which I sent to Sunny along with a picture of the one they delivered and he yelled at me! He said how dare I question his integrity....think he was immediately defensive because he knew they were wrong and got caught. Sad, I have purchased from them in the past but that didn’t seem to matter. Buyer beware.

Source: icon-google Google
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Sheila

Date: 2019-04-15 21:15:39

We love the quartz counters we installed and the customer service was very responsive and professional.

Source: icon-google Google
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Jill Harrell

Date: 2024-01-11 14:00:32

Paul's Marble Depot did an outstanding job with the fabrication and installation of my quartz countertops and backsplashes. The custom fix was amazing. I don't believe anyone else could have done a better job. I would give them ten stars if I could.

Source: icon-google Google
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Larry Buchalter

Date: 2021-10-11 22:22:49

Probably the single worst customer service of any home vendor I have worked with in 25 years of home renovation, building and repair. The fabrication and install were actually above average, but our stone immediately showed quality and finish issues and Sunny would repeatedly promise to address but would never follow up. For a retail customer that isn't likely to be a customer in the near-term, they have little incentive to treat customers well. Sunny was not just unresponsive, he was disrespectful. Would NEVER use them again under any circumstances. About to pay another stone vendor to fix their work.

Source: icon-google Google
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Yun Zhou

Date: 2012-10-03 14:40:20

This is the worst nightmare during my renovation. I went to Daltile to look for ideas and i saw the marble depot was next to that daltile store. So i went in and had a chat with the owner, who seems very nice. He offered the lowest price among all quotes. I decided to go with him. They didn't show up to install as they said , then i made so many phone calls. Finally, they said they couldn't make it and had to reschedule. On the following day, they came two hours later than the appointment with two broken pieces. They told me it was an accident. So i asked them to install the good pieces. I was waiting inside and found they never came into the house. then i went to see them finding that they were trying the fix and glue the broken pieces. After being caught by me and my contractor, the guy said why not you paid less with the broken pieces. I said it's no way i could do that. They went back and promised to deliver new pieces in five days. They came to my place on the following thursday. When they installed the pieces, they made scratches on my cabinet when they force one piece to drop into between cabinet. the guy said it's normal to have scratches and I was totally shocked. they only spent like 30 mins. After they left, on the following day, my contractor found all problems: sinks are not sealed well. the long marble piece was not systemic. One end is wider than the other end, which made a big gap on one end since they didn't do templates!!! One piece is not sanded well with all marks showing. all edge corners are not matching. Some are sharp, some are round. The worst part is the crew moved my plumbing when they put sink on without telling me. They forgot to put back. When i used my dishwasher and my floor got flooded. When i called the owner, he refused to admit saying his crew is professional and doesn't touch plumbing stuff. My floor is totally cracked with water damage. what kind of professional will make scratches and not do templates before installation? When i called him about all problems i mentioned above, what he said is it's normal to have problems. I called ten times to ask them come over , but they never be on time. I am still waiting for the owner to repair the uneven end issues. never recommend this store to any one.

Source: icon-google Google
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Will McCandless

Date: 2024-10-11 21:40:48

Paul and his team are simply the best. They are professional, efficient and timely. Their work was top notch quality. I’d highly recommend Paul’s Marble to anyone.

Source: icon-google Google
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lisa trombetta

Date: 2022-04-01 21:06:10

We had a great experience with Paul’s Marble. Sunny was extremely helpful, knowledgeable and professional. He responded very quickly to our questions and concerns, which is something very rare these days. I would highly recommend!

Source: icon-google Yelp
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Toni P.

Date: 2018-07-20 18:41:21

The final project (quartz countertops) installation was fine but this company seriously needs to work on their customer service. Please learn how to return phone calls and/or emails. I kept having to chase them to schedule an install date.

Source: icon-google Yelp
avatar

Leslie P.

Date: 2023-03-23 16:34:39

Believe the online reviews on Google. Sunny Adalja and Paul Adalja consistently exhibited a lack of respect, a lack of accountability, and a lack of transparency - in short, a complete lack of integrity. Avoid Paul's Marble Depot at all costs if you value your time and peace of mind. We were referred to Paul's Marble Depot by an architect who said they carried Dekton. We ordered the Dekton on March 30, 2022. The material arrived at Paul's Marble Depot the first week of April, 2022. We said that we'd be ready for countertops and backsplash to be installed around mid-November, 2022. We were in fact ready and asked for the countertops to be installed November 14. The countertops were installed December 1, a week later than Sunny said he would install them - he just didn't show up or communicate where his team was in the process of fabricating the countertops. We still - as of January 12, 2023 - do not have an intact kitchen island. It was installed as a piece that was broken, which Sunny and Paul glued back together and tried to pass off as whole. Paul was supposed to have ordered a replacement slab last week; he said it arrived Monday and it would be fabricated and then installed today, Thursday. It is 7:07 pm and he has not emailed, texted or called us. In April, as we were refining our design, Sunny had boasted that he was highly experienced using Bocci outlets. He told us to get double outlets, horizontal, not diagonal or vertical. I ordered the outlets per his specifications and coordinated calls between him and our electrician, which occurred in April and May. Yet in December, Sunny betrayed to us that he didn't know how to do double outlets in Dekton. When we discussed electrical outlets in April and May, he gave one measurement of 6 mm for the backsplash. When the countertops were installed, he had his crew measure for the backsplash but neither he nor Paul was not present during the measurements, and the measurements were taken with templates, not a laser. We asked his crew to ascertain the accuracy of the outlet positioning at the time of making templates. They confirmed the outlets were installed correctly. But, after he tried to install the backsplashes, Sunny announced the first installation would not work. Removing one of the backsplashes, he broke it. He blamed the breakage on his team's fabrication work. He said that backsplashes as fabricated wouldn't work because the outlets were not installed correctly even though they were installed per his specific directions to us and our electrician. At 6:30 on a Friday evening, pitch black outside, he promised to contact his electrician whom he reassured us had installed Bocci outlets many times. He said his electrician would call us. He stated that the depth of the outlets had to be 1/2 inch as opposed to 6 mm, which had been measurement he originally gave us and continued to give us up through the point he and his crew broke one of the backsplashes. Neither Sunny nor his electrician ever called us after that. We never heard from his electrician and we never heard from Sunny ever again. Sunny was consistently rude, impatient, disrespectful, and unaccountable. His communications with us were curt and he blamed others for problems he should have prevented from occurring in the first place. At times the information he gave was incorrect. He did not show up when he said he would, by a whole week, and this happened twice. We were effectively without a sink or countertops for over a month. When they came two weeks later to install the countertop and backsplash, they broke the original one-piece backsplash. Sunny blamed the breakage on his installation team. It was replaced by a backsplash in two pieces two weeks later. We discovered after the island countertop was installed at 6:30 pm in the pitch dark, that Sunny installed a slab that had been broken off at one end, at a 30-degree angle. He apparently had tried to glue it together. Once it was bright daylight, we noticed the corner had been cracked all the way through. We asked them to make it right. Sunny completely ignored our emails and calls. We then reached out to Paul who has a much nicer interpersonal style and who took responsibility for the broken island countertop. Paul never returned with an intact slab to remedy their attempt to pass off a broken piece of Dekton as intact.

Source: icon-google Yelp
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Larry B.

Date: 2021-10-26 18:51:37

horrible customer service. no follow through on promises, over and over. would not trust anything that Sunny says to you.

Source: icon-google Yelp
avatar

Lisa M.

Date: 2019-04-15 14:29:46

I agree. These guys have an ethics problem. They don't deliver what they promise. The quality of the materials have gone down over the years, their scheduling is unreliable, and their customer service is bad.

FAQ About Paul's Marble Depot LLC — Based on Independent Research

What materials can I order a countertop from Paul's Marble Depot LLC?

What types of spaces does Paul's Marble Depot LLC fabricate countertops for?

What shapes of kitchen countertops does Paul's Marble Depot LLC fabricate?

What countertop design styles does Paul's Marble Depot LLC most often implement in Stamford, CT?

What is the service area of Paul's Marble Depot LLC?

What types of clients does Paul's Marble Depot LLC work with?

Does Paul's Marble Depot LLC have its own countertop fabrication facility?

Does Paul's Marble Depot LLC offer any discounts on countertop fabrication in Stamford, CT?

What is the price category of Paul's Marble Depot LLC in Stamford, CT?

Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Paul's Marble Depot LLC?

What is the fabrication and installation timeline for a countertop at Paul's Marble Depot LLC?

How long does it take Paul's Marble Depot LLC to prepare a quote for countertop fabrication and installation?

Does Paul's Marble Depot LLC offer cutouts for sinks, cooktops, or other elements?

What guarantees does Paul's Marble Depot LLC provide for its work?

Please Note

The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Paul's Marble Depot LLC. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources. If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.

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