contractor place 5
Norman, OK City Rating: We have identified this city as the primary city for this contractor.

Mill Creek Carpet & Tile

since 1934

Examples of works performed by Mill Creek Carpet & Tile

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About Mill Creek Carpet & Tile

22.94

total score

The main rating value calculated from more than 30 indicators.
Exact value: 22.93967 out of 100.

The company has been engaged in Oklahoma market concerning construction material since 1934 and gradually has become one of the largest local suppliers and manufacturer. Mill Creek Granite & Stone is a part of Mill Creek Group of companies, that allows using the full potential and technical facilities for providing the best countertop installation service. Digital manufacturing equipment makes it possible to customize almost any countertop made from natural or engineered stone. High-quality countertops are sold all over Oklahoma and also outside the state through its own wide store network.

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Mystery Shopper Report

2.9

The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 2.857143 out of 5.
criteria: 10

Staff friendliness

4

Very Good

Staff Expertise

3

Good

Company Age

5

Legacy

Own Office

5

Has Office

Own Production

5

Has Prod

Veterans Discount

5

Yes

Production time

5

Very Fast

Deposit Level

2.5

Standard

Quote Time

0

No Data

Price Level

0

No Data

Company services

Kitchen

service-kitchen To order

Bathroom

service-bathroom To order

Outdoors

service-outdoors To order

Commercial

service-commercial To order

Fireplaces

service-fireplaces To order

Sill rail

service-sill_rail To order

Contact Mill Creek Carpet & Tile for a Free Estimate

2501 W Main St, Norman, OK 73069

Additional benefits of Mill Creek Carpet & Tile

Wheelchair accessible entrance

Wheelchair accessible parking lot

Service guarantee

Checks

Credit cards

Debit cards

In store shopping

In store pickup

Delivery

Flooring

Countertop Installation

Carpeting

Flooring store

Carpet store

Countertop store

Tile store

Reviews about Mill Creek Carpet & Tile

All (14)

Google (8)

Facebook (6)

Source: icon-google Google
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Ruth Carr

Date: 2024-03-01 21:32:41

I worked with Mill Creek on my home renovation. Mark Rogers was so great to help me find the tiles that really gave my project an updated and professional look. I highly recommend both the business and Mark.

Source: icon-google Google
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Sheri Martin

Date: 2024-03-22 23:55:37

Beautiful vinyl flooring. Best of all the installation was amazing and they cleaned everything up. Dan at Mill Creek is great to work with. Awesome experience from start to finish!

Source: icon-google Google
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Jamie Lewis

Date: 2024-06-11 15:28:55

Always a good experience with Mill Creek in Norman. Scarlett is beyond helpful with the decision making process and Install was very professional and courteous. They are our go-to for any future flooring needs

Source: icon-google Google
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Allison Acton

Date: 2024-06-12 23:07:08

We had luxury vinyl flooring put into our house and it was a wonderful experience. We worked with Scarlett and she was knowledgeable and responsive! We had Daniel and his team install the floors and they were super fast and they did a fantastic job.

Source: icon-google Google
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Kevin Hanley

Date: 2024-02-20 00:22:54

Mill Creek did a fantastic job! The price was right and the service was perfect. The install itself was meticulous and they cleaned up after they were finished.

Source: icon-google Google
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tracy gordon

Date: 2024-06-28 15:07:06

I had a great experience at Millcreek flooring in Norman OK. The sales people were very knowledgeable . The Mill Creek in Norman is very customer focused . Mark Rogers is amazing. I would recommend Mill Creek to anyone looking for any Flooring needs.

Source: icon-google Google
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Clayton.W.Burris

Date: 2024-02-11 21:26:30

Mill Creek did a great job helping us pick out flooring and carpet for our house. We were on a tight time schedule and a restricted budget, and they came through with both of our needs. They helped us with 12 month financing and everyone there is very professional and nice. Highly recommend checking this fine company out. And to the gentleman that helped us thank you very much, sir, you know who you are😉

Source: icon-google Google
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Frankie and Pete Walters

Date: 2024-05-14 00:43:14

Dan Dunson, manager of Mill Creek, Norman, OK made our Karastan carpet purchase and installation a seamless pleasure from the store visit, to selecting a new Karastan product to measuring our 17-year-old Karastan carpeted areas. Arnold, the lead installer and his team were also a pleasure. They offered friendly smiles and were careful in removing and replacing furniture in exacts spots. All three were professional installers who vacuumed the newly carpeted rooms and thoroughly cleaned, the prepping area, our garage. Dan and his team were exceptional.Thank you!

Source: icon-facebook Facebook
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Channing Michelle

doesnt_recommend

The second after our carpet was installed, the customer service vanished entirely. I want to be thorough in this review to properly convey our experience accurately. Install day: one of the contractors was literally chain-smoking the entire time he was here. He was smoking within two feet of my front door and then immediately opening it, and worst of all WHILE HE HANDLED OUR NEW CARPET. He literally had a cigarette between his fingers while holding it! Then he left an empty cigarette carton for me to dispose of, QT drinks, random trash, etc. They had one person with them that they were clearly teaching who spoke little to no English, and then just left him to finish up a significant portion of the job by himself. He at least was very kind and very respectful, and I’m glad he’s the one who ended up coming back to fix an issue yesterday. Every time I spoke with our salesman (Mike) before the install, he was eager to help and answer questions and came off as a “nice guy.” They were supposed to take our old carpet that I pulled up myself but didn’t, and we had a VERY rough seam that needed to be fixed. I waited close to a week before I emailed Mike and he said that he would have them come back out to fix the seam and get the old carpet. I also asked if it was normal that there were massive amounts of carpet fibers everywhere (handfuls right after they left and still clogged my vacuum even last night) and he said he would reach out to the manufacturer. He did not get back to me regarding that. The next day, I emailed him asking for a timeframe for when they’d be coming back. He said he thought they already had and that he’d look into it. I asked him to please have someone call me to ensure someone is home and available. I work from home, but I am just as unavailable as someone working in an office most days. This was last Friday. He said “absolutely will” (he was short with me from here on out), then around 45 minutes later there were two contractors (one being the same as before, smoking a cigarette) ringing my doorbell. I was in a meeting, my dog was going crazy, then Mike called. I said I couldn’t talk because I was in meeting and that I was unavailable for the next hour, he responded sarcastically “so *pause*, you don’t want them to fix the seam?” He made it very awkward. After our conversation, I checked my cameras and heard one of the contractors start cursing after Mike informed them I wasn’t available. They left without taking the old carpet, but even if they had tried, they wouldn’t have been able to because they arrived in a small van. I emailed Mike again, asking if we could schedule a specific time on Monday when I could be available around 2:00 PM during my lunch break. I also reiterated the need for a call before they arrived and pointed out that their van wasn’t big enough to haul away the carpet. Mike’s response? “Yeah, Monday should work. Sorry, I’m with people lol,” which struck me as unprofessional for a business email. Despite my request, the contractors showed up at 12:00 PM yesterday without any notice from Mike. My office door is right next to the bad seam, so I couldn't work while they used their equipment. To top it all off, the contractors weren’t informed that they were supposed to take the old carpet, and again, they arrived in small vans (two this time). They were very confused, so I used Google Translate to communicate with them about it. They were great (the man that was left alone the first day, and a new younger man I hadn’t met yet). They somehow managed to pack both vans to the brim to fit the carpet, and I still haven't heard a word from Mike. Overall, this experience has been incredibly frustrating. It’s disappointing to see how quickly a company’s attitude changes after they close the sale. We recently bought a larger home and have big plans, but after this experience, we won’t be returning customers.

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Linda Faber

recommends

Charles and his staff do an outstanding job to help you. I would highly recommend their products and services.

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Debbie Osborn Killingsworth

recommends

Such a nice selection to fit all budgets along with knowledgeable staff. Angela was fantastic to work with.

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Hartley Sereku

recommends

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Tony Mottola

recommends

they are well established company that came recommended to me, selected the material had the installation with a talented crew led by Henry. Job completed in good time, no errors and very affordable. I will recommended mill creek in the future.

Source: icon-facebook Facebook
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Joe Duran

doesnt_recommend

Bob. Couldn’t get his scheduling in order.

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2501 W Main St, Norman, OK 73069